Precision 7510 Owner's Thread

My invalid Ubuntu based order had to be cancelled. Reorder placed. I had used a $200 off coupon, and with this new order, plus a Win10Pro install, my previous price was matched. So I have a new ship date of 3/25, 10 days later. I noticed a few differences in the part naming scheme and some extra itemizations. The warranty number is different.

To wit:

Old (placed online at plain US Dell site)
--------------------------------------------------
555-BCMT 1 Intel® Dual-Band Wireless-AC 8260 Wi-Fi with Bluetooth 4.1 Wireless Card (2x2)
997-1022 1 3 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis
346-BBRE 1 Smartcard and Fingerprint Reader
319-BBDS 1 15.6" UltraSharp™ FHD IPS (1920x1080) Wide View Anti-Glare LED-backlit, with camera and microphone

New (placed by a rep in a US-based small biz center)
--------------------------------------------------------------------
555-BCMT Intel Dual Band Wireless 8260 (802.11ac) W/ Bluetooth
997-1023 Onsite/In-Home Service After Remote Diagnosis 3 Years
346-BBRE Palmrest With NFC/ Smartcard Reader/ Fingerprint Reader
319-BBDS Bezel For Full HD Non Touch with Camera +MIC
391-BCFF 15.6" UltraSharp FHD IPS (1920x1080) Wide View Anti-Glare LED-backlit with Premium Panel Guarantee (72% color gamut)
580-ADWY Keyboard Lattice
490-BCQJ Heatsink with fan, MPWS 7510
658-BBMQ Enable Low Power Mode
658-BBMR Dell Client System Update (Updates latest Dell Recommended BIOS, Drivers, Firmware and Apps),OptiPlex
658-BBNH Waves Maxx Audio
320-BBQV Back Cover For Full HD Non Touch

 

Cool, glad they got that matched for you. Hopefully they bump your order up in the queue so you get it closer to the original promised date.

To answer your question about where I heard about the wifi issue, Dell has a Sputnik support forum and couple of the people who work on the project also frequently post to social networking sites (Google+, Twitter, etc) so you could probably ping them through there to get more information.

If you install 16.04 yourself you are probably going to have just as smooth, if not smoother experience as the pre-installed 14.04 SP1. You can probably technically even use the 14.04.4 stock image from Ubuntu and it should work 95% as well.

 

Didn't know about this, thanks. Interestingly, the ordering link for the 7510 from the Sputnik pages leads to a configurator that doesn't offer Ubuntu.
I was telling the reps that the Ubuntu 14.04 image didn't matter, that I was going to install my own distros anyway. But they just wouldn't budge, saying they had no way to override a hold at the plant.

In the end I'll get a Win10Pro license and, it appears, NFC smart card reading out of the wait, which will be 20 days from the original delivery date. That's a fair trade.

 

So I just talked to Dell about the screen heat issue. The support person said it's not normal - and even though I have the in-home repair service, it wouldn't be sufficient for the type of repair needed. Instead, they want me to ship the computer to their Depot facility for repair. I'm guessing they want to replace the screen. Anyone have experience with Dell repairs?

It's kind of maddening that a brand new computer needs to be repaired...

 

That's crazy, if you have in-home service then they should either dispatch a tech or dispatch an identical replacement system (swap the drive and send the old one back). Do you have ProSupport by chance? If you do I'm really surprised they didn't take care of you... if you don't, you might just need to rattle the cage a little bit but there's no reason you should have to be without a working system.

My M6700 came with a defective screen ("smudge" underneath the top layer) so I was disappointed about that, but when I called to complain they dispatched a tech right away.

 

I don't have ProSupport, I just have their basic service - "3 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis"

 

Don't be afraid to request or insist for higher up support person, if you think you are not getting support you deserve and paid for

 

Request that the screen be replaced onsite by a tech. If they will not do that then request a system exchange - you might get some upgrades! Sending your system into Dell is never a good option......

 

Bad experience?

 

I had tried all of this and more with no luck. After two days of trying, I contacted my pro support person and they tried troubleshooting for an hour with no luck.

My FIPS fingerprint reader doesn't work either so he took a look at that as well.

He ended up finding an internal discussion between engineers that acknowledged there's a BIOS issue and that a Bios update would be released to fix the GPU issue but no ETA. We're holding out for the BIoS update.

He's having the high complexity problem team call me today to further investigate my fingerprint reader. We'll see how that goes.