E6540 Owners Thread

Just got done... I ran a full course of benchmarks and stress tests including prime95 and furmark in his presence and he agrees this isn't normal. He was super cool and chill about the whole thing. He ended up replacing the system board, vga daughter board, and DC jack. He is going to note the outcome on the case. He suggested that when Dell calls back to escalate it. He said, worst case, I should be able to get my money back. He agrees that this machine is falsely advertised. This was his first E6540 that he has serviced and he was shocked that a i7-4800MQ (this is not a lower TDP model) and a HD 8790M was cooled with one fan.

He also said that unless the fan was making noises, replacing the heatsink wouldn't make any difference. At least in his 5 years experience with other models.

 

F*** this, I'm nearly done with my unit. Sick of it getting hot enough to boil water, then throttling back. HSF on backorder...not a single word from someone high up in Dell...wasting people's time (both tech and customer) by trying to repaste. Honestly, I love parts of the unit such as the design, build and keyboard but this heat issue absolutely ruins it; it's the equivalent of baking a nice cake then s****** on it.



Typical home situation for a E6540 owner?

 

Running CPU and GPU Burner in Kombuster. I'm seeing no GPU throttle and CPU is down to 1.7GHz after 10 minutes. 83C core average

 

I was told yet again to send me machine into the depot so I get faster service when the part is available... in 3+ weeks.

 

Scratch that. Took 12.5 minutes to throttle Down to 900MHz core average is 74.

 

So this is the 3rd day I didn't hear back from the new guy. Should I call right now or wait till morning?

 

With prosupport I'd be calling daily - even my normal email person gets back to me at least once a day

 

When I get my phone call to follow up, I'm gonna push for my money back. I'm done.

 

Just got an email from my guy. Two hours after his office hours. Can't even spell my name right. Apparently he's consulting with an engineering team about the issue. They'll want me to send it to the depot. I'm not sending it to the depot. I think he may be reading this thread. If he is, I hope he understands that I expect some sort of answer in my inbox by lunch tomorrow or I'm making phone calls till I'm blue in the face. I don't have a single thing to do tomorrow except call Dell. I've never had this kind of issue. This is ridiculous. At this point they'll be lucky if I use the Dell flyers I get in the mail to wipe my nose on because I certainly am not buying any more computers from them and neither will the companies I work with. I'm about ready to chalk this up as a loss, report them to the BBB and buy an Elitebook./rant

 

To the manager working this case: If you are indeed reading this, please PM me.