Latitude E-Series DVD Burner troubles

So maybe Dell took some old BIOS and then made it worse?

Very interesting. This may fix some of the wider software problems but not the fact that the burner is fussy over its food.

I'm using the factory XP install and the burner shows up in the Matrix Storage console (in advanced mode).

John

 

So after two weeks of working with Dell tech support, they acknowledged that they have reproduced burning issues on an E6400 loaded with a base XP image in their labs.

 

Awesome. Knowing Dell, we'll have a solution soon then.

 

That's major progress. Dell agreeing there's a problem.

How soon is "soon"? Maybe a month? Unless they discover that Liteon already have a newer and better firmware waiting to be released.

John

 

I've asked them several times to try using the original LiteOn drive instead of the Dell branded drive... They've yet to listen to me though.

 

PROBLEM SOVED FOR ME TOO !!! THANK YOU Boddy Triggon...
I did this what I quoted here: Installed Intell Metrix Storage from the www.support.dell.com under my Service Tag, and in SATA Drives Tab, and Installed both, the Driver and the App for it. Now I can Burn ALL and ANY Disks, with Vista Burning Wizard, or Nero, or Roxio.

Thank you again Triggon, you saved me, not even the Dell Tech New what is the problem, ..i.d.i.o.t.s.. replaced my Optical Drive 3 times. hahahahhahahahah

 

I haven't had any disks fail to burn on me yet, 2 CD's and 2 DVD's.

I have had the odd BSOD however. Seemed to be related to the drive.

Greg

 

I was having trouble buring a CD from an .iso on my new E6500. Burning would start and then immediately fail. I installed the Matrix software mentioned below and all is now working.

 

I'm up to 3 of 3 CDs and 2 of 2 DVDs. No problems so far.

Greg

 

I have just retested my burner with all the different media I could lay my hands on. That was a total of 12 different DVD media types (+R, -R, +R DL and +RW). Also various CD media. The burner identified them all (but none are ratesd faster than 8x). It also read the Adobe Acrobat installation DVD which I would not originally read.

This is the same burner that had trouble with some of these media when I originally tested them over a month ago. Control Panel shows the installation date of the Intel Matrix Storage Manager as 28th August (the day I got the computer), so I don't think that is the cause of the changed behaviour.

I just wonder whether the burner as a little stiff and has now loosened up - either spinning better or the head moving better.

Perhaps I should put an addendum to my E6400 review.

John