Dell Precision 5510 Owner's Lounge

I have the same issue. Simular history With Dell Support.

Where to we find the working "Samsung nvme drivers". Do you have a link?

Keep us posted if a new motherboard will help...

 

I've had exactly the same experience. For a brief window of time of 4 days, I had things stable(ish). Other than that, blue screens all the way. It's the combination of drivers that are at fault. The *best* scenario was this:

* Unknow driver combos.
* Samsung nvme controller driver.

This allowed normal operation, but warm reboot would always result in "drive not found". Cold start always worked. This was after installing Samsung drivers. Before that, it'd BSOD left right and centre. I clean installed Windows 10, installed LATEST intel gpu and nvidia drivers. And even with Samsung nvme controller drivers, it still BSODed all the time. I found that going to safe mode and disabling both graphics adapters would make things fall back to the Microsoft Basic display driver, which was rock solid (but of course, no external screens). I installed thermal drivers, rebooted and since then laptop has been bricked. Boot doesn't go to BIOS or OS. Keyboard lights up and does nothing. Holding D when powering on gives a basic multicolour diagnostic. But that's it. I opened it up, disconnected the cmos battery, and reconnected. Still nothing. Called up Dell. They (unsurprisingly) said motherboard is faulty and they'd change it. Booked repair for today (called them yesterday). Then got a call from the guy who';d do the repair - "sorry, the board isn't in stock and will take a few days". I asked for a straight replacement - if I'm going to wait, I don't want a repaired one.

I'd tracked the BSOD issues to graphics processor(s) not playing nicely together (and possibly with m.2 drive). Got it to a point where repro was 100% - disabling gpu drivers was solid, enabling intel driver caused a BSOD within seconds. And because the NVidia card feeds through the intel gpu, you can't make use of it if the intel driver is disabled. All hail Optimus.

So, I'm getting a replacement, though I'm very skeptical about it solving the driver issues. I hear Win 7 runs solid on this thing, though I really don't want that. Then again, I do want to use Ubuntu, but there's little hope of getting it running simply before April's LTS release.

@Andreas Munch The Samsung drivers are the 950 pro NVME drivers from Samsung's website. After installing, you'll see the NVME controller is Samsung, but the disk will still be using Microsoft's 2006 driver. That's normal. Also, a specific version of the Intel AHCI driver would be needed (assuming you're using AHCI). Which version? No idea. I system restored after a started getting BSODs. Even that didn't help. And now I'll likely have to wait weeks to possibly see similar issues with another machine.

 

Interesting, they did not have the 32GB option when I ordered my 5510 just a few days ago, so I ordered the 8GB version with the intention of upgrading...

Since Dell currently have a 35% discount campaign, the actual upgrade cost would be $181.53
which is about as low as you can find 32GB for online (I just ordered 2x16GB Samsung M471A2K43BB1-CPB for $180) so I would definitely order with the 32GB option directly from Dell as long as the price is the same.

 

I could be wrong, but I think the extra is post discount. I didn't have the 32GB option, so I got a GSkill pack. It clocks at higher spped (the MB goes up to 2133, but higher speed ram can run better at lower clockrates afaik). I haven't checked the steppings of Dell's ram vs GSkill. I'd be highly surprised if Dell's were superior.

Also, I confirmed with sales that changing you ram or hdd doesn't void the warrantly even if it requires opening the back cover. Of course, by most standards Dell's 32GB option would likely suffice, and not having the hassle would be a good thing.

 

Ops! You are (semi) correct...

It's post-standard discount but pre-additional, so on a configured system the delta between 8GB and 32GB is $259 with the 35% discount.
So you'd save $80 by doing the upgrade yourself which in that case is totally worth it.

 

Had my 5510 for about 1,5 months now. In general I am quite satisfied. But, now I have noted (when computer och screen turned off) that when I have direct light onto a turned off screen i can see small small marks from the keyboard on the screen! Ive had this with previous cheap laptops, but how is this even possible with a machine this expensive?!
Why dont they sink down the keyboard enough for this not to happen?

Is it possible to get rid of them? (my normal cheap screen cleaning spray doesnt seem to do the trick...

 

Hi, the wireless switch fn-Key combo, only controls Bluetooth, not WiFi.
In bios is set that the switch should control both.
Is it the same for the rest of you?


Sent from my iPad using Tapatalk

 

I don't know what's worse -- waiting for your Precision 5510 on the scheduled delivery date, or have it in your hands and not have time to play with it. What happened to me is the latter.

Ordered on 01-20, received today (02-01). Because of work, errands, and more work at home (geez, why do I have to be responsible today ) all I could do was take my Precision 5510 out of the box and examine it for any physical defects (didn't notice any).

Mine has FHD screen, 8gb memory, 500gb HDD, smaller battery. I intend to buy another 8gb stick, and replace the HDD with a 2.5" 256gb SSD that I already have. I intend to put Windows 7 on it, even my config comes with Windows 10 (I ordered the latter just in case I decide to switch in the future).

 

WOOT...so Dell guy came today (apparently replacement can only be authorised after repair attempt). He replaced the motherboard, and everything is peachy. Intel gpu driver: 20.19.15.4300 (01/10/2015), nvidia driver: 10.18.13.5425 (28/09/2015). The new motherboard has BIOS 1.0.05. I'm VERY scared to update anything to be honest. Using Samsung NVME storage controller. It still has the "no drive found" on soft reboot, but at least it's usable. Seems to be running a bit hot under top left palm rest. And directly connecting Dell monitor to HDMI doesn't seem to work (I recall having that problem, and that using the USB adapter worked fine.

 

That's not supposed to happen. I would call that broken, and demand a fix or return it.