Vostro 1710 - great notebook with the worst support

Thats a DHL problem really. Most courier guys these days don't even bother trying. They will literally fly to the door, smack the paper on the door and run! It lets them get off earlier

 

so I'm not the only one with a downgraded video card?

 

^^ you're the 3rd guy that's mentioned it today on the forums. who knows how many times this has happened among general buyers.

 

This is what called defrauding customers: first Dell publishes the faked specification on their site; next they take the order and mislead customers expecting the original configuration according to the invoice.

I am just wondering how many people really check the precise configuration what they receive... How many customers will start the hassle of replacing the video card?

By the end of the day Michael Dell will get a few more billions and we will end up wasting our time and arguing with the Malaysian staff hardly speaking English

 

Most people won't/don't know how to check Andy.
But we do and we have, so don't let up on them. Demand to speak to managers and someone in Australia.

 

Just spoken with Dell in Malaysia (you know they do not have support team here). The funniest thing as they explained is how the case will be handled:

1) today there should be a guy in my place to replace the keyboard

2) tomorrow another pro will come to replace the broken parts after the 1st guy's visit

3) day after tomorrow another guy should come to replace the wrong video card

LOL, I guess the step #4 will be to return the notebook and get the money back or start fixing it over and over after the last guy's visit

We should sell this story to Hollywood. They could make a brilliant comedy of unprecedented stupidity.

 

Wow, I got no response like that. I got a "case number" and its going to be "investigated" and they will "call me back" but they "dont know how long it will take". I wonder how they will investigate my notebook when its sitting right here.

And after reading other threads here, I dont think you want someone coming to pull apart your notebook as they are amateurs. I would demand a complete replacement notebook, not replacement parts. Thats what I'll be doing when I finally speak to a manager.

 

What are they going to investigate? it is a no-brainer case: just compare the invoice/packing slip and the actual notebook spec, which can be viewed online via their support center utility.

 

That would be too logical for them Andy.
Im now on hold after demanding to speak to a manager or as i put it "someone who knows what they're talking about".

Edit: got put through to another person in the call centre. lol they really have their act together.

 

Look, I have just spoken to them again and was a bit surprised: they are checking the video card issue and saying that it could be a mistake on a Dell site that Vostro 1710 for Australia comes ONLY with GS. This is what I call bul..t. Still they are not sure 100%

Can we really do something here? I am trying to find a responsible department in the USA and talk to some managers.... Since it is the USA company, we have to start from there