Precision 7530 & Precision 7730 owner's thread

After searching through the specs of each one seems like it has to be the LQ156D1JW33. It's the only one with the correct specs that started mass production Q4 2017. The others that might've fit started mass pro in 2014.

 

That's 8.77w on the panel alone, quite steep.

I wonder what's the panel on the FHD 72% non touch? There's a lot of 156wf6 300 nit (is this even the ultrasharp 72%?) on panelook. @Ionising_Radiation

 

Hi Guys!

As a professional photographer, i have been looking for a laptop with a good screen. Serious editing i never do on any laptop (but on a calibrated Eizo screen), but i want it to be as good as possible. I have been looking for a long time, and thought i found my laptop with the Dell 7530. Before the Dell, i tried a Thinkpad P51, but returned it due to severe bleeding. Now, I'm so dissapointed...i have no words...

My 7530 is really bad too. It has in my opinion severe bleeding and have very uneven backlight with a dark patch on the right side. It HAD a lot of banding in dark areas, but that was reduced after uninstalling the Dell not so premier color. This program is crap...

I have the 4K IGZO display. I think the viewing angle is disappointing too...

I uploaded some images here: https://www.naturgalleriet.no/Imagebank-1/DELL/n-25VcnF/

What do you think?

 

ask for replacement or push for refund

 

I'm not sure where you're getting your information, but the cooling on the 7530 is not decent. It's not even close. I run Visual Studio 2017, some virtual machines, and general, every-day office stuff. We're talking Office applications, like Outlook, Excel, Word, etc. Things that ran fine on my (very old) HP 8570w I7-3610QM. Things that are running fine on my (extremely old) HP 8560w with an I7-2720QM that I'm currently using in place of my dead Dell 7530. Sure, it got hot, 80-90C hot, but didn't throttle. This 7530 throttles ALL THE TIME. Fans blazing, HWInfo indicating throttling and 99C. Same with RealTemp GT. And that doesn't even account for any GPU usage. Using both at the same time? Good luck.

I also have two Samsung 970 Pros in the two NVMe slots under the keyboard. I have shown those to be throttling as well - with and without the heatsinks. That's only for file transfer, no CPU activity involved.

Of course that doesn't even consider the horrible panel light bleed, the fact that my power port literally burned up on the 30th day, with the power light flickering, the PC power-cycling multiple times, and now a dead laptop with no lights or power at all, accompanied at the time by a horrible electronics burning smell.

I've also been waiting a week for someone to "approve" a replacement because they took and charged my credit card on the day I ordered it, which is when they say they start the clock. It took them 10 days to build and ship the computer. Really, Dell? You start the clock while you take your sweet-ass time building and delivering my PC? Come on. You have the SHIPPING LABEL because YOU CREATED IT. You KNOW when it gets delivered. Not hard to start the clock that day. Not to mention it's illegal to charge a card before shipping the product. I suppose that should have been my first clue to ship this thing back as soon as I got it. Unfortunately, that decision is not mine to make, since I don't pay the bills.

I've gone through two paths at Dell support - offshore and onshore. Offshore is a joke; some of the most conflicting and horrible support I've ever had, with one department telling me I should get a replacement, and one telling me no way, they want to give me refurbished parts on a brand-new laptop that was still within its 30-day return period when it failed. Advanced Resolutions is just another name for "I'm a condescending roadblock that will lie to you to get you off the phone."

Onshore isn't much better, after initially saying they agree and "will go to bat for you" and that I should be hearing "soon". Two days later, asking for an update, I get a "when I know you'll know" response. Then nothing until this morning (yup, that's over a weekend with no update), and then all I get is a "the person I escalated to is not in yet but we haven't forgotten about you, I'll get an update for you today." Mid-day I still haven't received a response, so I send another e-mail asking, because at this time my boss needs the temp PC I'm on and is asking when I'm going to be able to use the laptop he went above-budget on to get for me. Think I ever heard back? Mind you, these are the people trying to win my business for future purchases. If this is how the guy trying to bring in money at all costs treats me, no wonder tech support doesn't care.

I've now sent an e-mail to Michael Dell as a last resort, hoping his people can help me out. No response yet, but seeing as how I sent it mid-afternoon, I'll at least give them 24-hours to reply. I'm hopeful they can get this resolved, but my gut says it won't. I really don't think it's too much to ask for a replacement PC instead of refurbished crap - seeing as in this thread they have sent them out for problems much less serious than a blown power circuit that potentially could have taken out other major parts of the PC. I get that parts can sometimes fail. I get that there are anomalies. What I don't get is terrible customer service or support.

We gave Dell a chance because they were $700 cheaper than HP. I'm not saying HP would be much better with support in this situation, but I gotta say I can only imagine that the HP would definitely not have the quality control and overheating issues that the Dell is having as evidenced in this thread. I can also say that I've wasted much more than $700 in time and effort to deal with a dead laptop, and that doesn't even include dealing with customer and tech support.

At this point in time, my opinion is that there's perhaps a reason HP is more expensive. I don't know. I do know that as of right now, we probably won't ever buy another Dell-branded product ever again, unless tomorrow brings a rapid and satisfactory close to this issue with a replacement laptop being shipped.

EDIT: I now see where you're getting your information - you seem to have a 7530 machine. I'm surprised you haven't found the CPU throttling in everyday situations yet. Maybe you hit the lottery, or maybe I did and the throttling was just a symptom of other major issues in the motherboard, like a power port failing.

 

@Ionising_Radiation repasted with proper thermal paste though.


Did you repaste?

 

I did not. Doesn't that void the warranty, especially if you break something? I can't afford to tell my boss that something broke on my new high-end laptop because I was messing with the thermal paste and had to take the whole thing apart, much less if the warranty is void because of it. That would not end well for me.

I thought he was using it stock. I return to my suggestion, then, that this thing does not cool well. How many businesses would be willing to take apart a brand-new laptop just to repaste it?

 

Legally the warranty cannot be void.

Probably don't care about the heat, let it cook and sometime later the warranty will take care of the units. Such is life of a business laptop :|

If you say you don't break something, you didn't break it. The customer is always right!

 

Right. They can just deny the claim.

Right. Like I am with getting a replacement...

 

Where did you see this information? I'd be interested in checking out the post, as I'm sure it has before/after data.