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M6400 scratch & dent.

Discussion in 'Dell Latitude, Vostro, and Precision' started by bOx, Mar 25, 2009.

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  1. weirdo81622

    weirdo81622 Notebook Evangelist

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    Yes. They will typically give you one thats refurb, with same or better specs.
    However, if you complain a lot, often times if you have major scratches, you can make up some scenario and they'll send you a replacement part.
    I ordered my E6400 from the outlet, and was immediately annoyed by the dead pixel. I calmly explained the situation (and exaggerated a little), and they sent me a new display. Then, I was messing around with the antennas at the top of the screen, and I couldn't get the bezel to snap back on (my fault). Chatted with them again, complained (said the problem was there when I got it) and got more than I asked for. I wanted a new bezel, I got a new bezel AND lid.

    Dell's support is excellent. You just need to know how to deal with them.
     
    weirdo81622, Mar 26, 2009
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  2. bOx

    bOx Notebook Enthusiast

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    wowo! interesting to hear. I'll keep this in mind. being that this will be my very first dell. I'm glad I bought a computer with good customer support. I'm optimistic.
     
    bOx, Mar 26, 2009
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