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M6400 scratch & dent.

Discussion in 'Dell Latitude, Vostro, and Precision' started by bOx, Mar 25, 2009.

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  1. wearetheborg

    wearetheborg Notebook Virtuoso

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    That is a very high rate :eek: My impression was that the rate was much lower...
     
    wearetheborg, Mar 25, 2009
    #11
  2. nomoredell

    nomoredell Notebook Deity

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    i double checked my dell acount, 4 exchanges in 2 years, not counting back to dell depot repairs. plus 1 cancelled .
    4xh thats close to 1/3 of all dell computers i purchased both new & refurb.
    there from dell home outlet, not from small biz .
     
    nomoredell, Mar 25, 2009
    #12
  3. yellowlt4

    yellowlt4 Notebook Consultant

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    It is, we buy 20-30 systems a year from the outlet and we have yet to have one that needed replacing.
     
    yellowlt4, Mar 25, 2009
    #13
  4. CSHawkeye81

    CSHawkeye81 Notebook Deity

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    enjoy it and cant wait for some pics to come up.
     
    CSHawkeye81, Mar 25, 2009
    #14
  5. bOx

    bOx Notebook Enthusiast

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    yeah, hopefully the system will come like most peoples flawless ones. Hopefully i wont even find one scratch or a dent. and wonder why it's a scratch and dent item.... knock on wood.

    ps. ok, so if i have the three year warranty. and the dell decides to crap out on me. like system failure. motherboard issues. does dell fix it. or replace it? or give me a replacement? and if worst comes to worst the system is not fixable and needs to be replaced? they wont give me a fresh new one right? cause my dell is a scratch and dent item? or will they still go ahead and replace it with a new item. anyone with this kind of experience.?
     
    bOx, Mar 26, 2009
    #15
  6. kazaam55555

    kazaam55555 Notebook Evangelist

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    theyll do something. they are entirely reasonable people regardless of when something goes wrong in my experiences. good support id say!
     
    kazaam55555, Mar 26, 2009
    #16
  7. Jakpro

    Jakpro Notebook Evangelist

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    They almost never exchange a new one for a failure regardless of whether you got it at the Outlet or not.

    You will get a refurb unless there is some extenuating circumstance that forces them to give you a brand new unit.
     
    Jakpro, Mar 26, 2009
    #17
  8. bOx

    bOx Notebook Enthusiast

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    i wouldn't be happy if they gave me a replacement that isn't on par. or equal to the specs of my laptop. It woudnl't be cool at all to get something of lesser value. So i would be a little sketched if they had to replace a laptop with different specs just cause you didnt' buy a new laptop.
     
    bOx, Mar 26, 2009
    #18
  9. kazaam55555

    kazaam55555 Notebook Evangelist

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    they would definitely give you one with similar specs.
     
    kazaam55555, Mar 26, 2009
    #19
  10. Jakpro

    Jakpro Notebook Evangelist

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    Same or BETTER specs!
     
    Jakpro, Mar 26, 2009
    #20
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