Latitude E-Series and UPEK Protector Suite

It's really a shame because it seems that for example my M4400 includes:

Code:

0a5c:5801 Broadcom Corp. BCM5880 Secure Applications Processor with fingerprint swipe sensor

while a M4500 is

Code:

0a5c:5802 Broadcom Corp. BCM5880 Secure Applications Processor with fingerprint swipe sensor

so, maybe that we can force to upgrade the firmware of the 5801 trying to check where they make de checking. But maybe someone from Dell could just ask Broadcom for the software for the original 5801, as I'm sure they are almost the same and the change for them would be trivial ...

 

where can we get the protector suite from?

 

It's not free software. You'll either need to buy it, or get the Eikon reader, which comes with Protector Suite. Alternatively, I think Dell provides it for some consumer laptops, but it's probably an older version.

 

Hi,

I've got a brand new E6520 that runs Windows 7 Professional.

I then first installed all updates through Windows Update and Dell Client System Update.
(Btw, Client System Update keeps telling me I should install updates for "Intel Unified AMT 7 Management Interface Driver" and "Dell Multi-Touch Touchpad" - no matter how often I install those, something seems broken here.)

Then I tried to register my fingerprints in "Dell Data Protection Access" - but it wouldn't recognize my finger. It just didn't show any progress at all and then somewhen it would time out "due to inactivity."

Then I uninstalled everything, updated the firmware, installed the driver package without the Control Vault etc. etc. - after many reboots, I finally managed to get the Windows Biometric Framework version to work (as described in the installation notes of the Control Vault WBF version).
Now I can start the Broadcom app from the Control Panel. Finally!
It even asks me to register my fingerprints - but then, nothing happens! Again.

It seems as if neither the "Control Vault" version nor the WBF version seem to recognize my fingerprint. They behave just as if I never put my finger on the sensor at all.
In the device manager, everything looks good, now exclamation marks or anything.

I find it hard to believe that the sensor itself is broken as this is a brand-new PC and the "Control Vault w/ Fingerprint Touch Sensor" shows up in the device manager...

I have also played around with the TPM settings in the BIOS and installed the UPEK/AuthenTec WBF driver, all to no luck.

Any help will be HIGHLY appreciated.
Thank you!!

 

Did you try the procedure I posted here (first post)? The software is finicky and won't work right unless everything is done right. Uninstall everything, reboot, and start over.

To be safe, make sure you select a complete install of the driver pack, otherwise you may run into problems later on. This was a problem I had with DCP (the older version) on multiple systems.

 

So far I think I always unchecked the "Control Vault" option in the driver pack because even Dell's own instructions for the WBF version say so.
But I'll give a full install a shot on Monday... I'm not very optimistic though.

 

I've uninstalled everything, even removed the drivers in the device manager.
Then installed the WBF package, then the drivers, then the middleware package and finally the application. All with a complete install. Rebooted many times.

And still no luck.

The fingerprint sensor is recognized, but it doesn't recognize my finger...

I'm near setting up Windows from scratch, but I fear that this won't help either.
Any other suggesions? Or maybe my sensor is broken?

 

Why did you need to remove drivers from the Device Manager? If you uninstall the ControlVault WBF driver, it should get uninstalled as well.

Are you planning on using UPEK Protector Suite, or just the Dell Data Protection | Access (DDP|A)? If you're only using the Dell software, you don't need to use the WBF driver. Here's the link to the regular driver, which is more stable than the WBF version:

Dell ControlVault Driver

 

I removed it from device manager just to be sure.

All I want is to log on to windows using my fingerprint.
I'm completely indifferent to the technology...

In the beginning I did have the normal drivers (DDP|A) installed, but that didn't work (no fingerprints recognized, timeout due to inactivity).
That's when I began to google for a solution and found that one should unselect the Control Vault option when installing the driver package. And this thread...

 

It didn't work out of the box? Sounds like time for a reinstall/reimage of Windows 7...

If that still doesn't work, have Dell replace the FPR. The chance of it being a software issue is much greater. I have preboot authentication enabled, which is a good way to check if it's working, as most of the time, PBA works and Windows logon doesn't (indicating software issue). Of course, this requires the software to work at least once to enable and enroll PBA...