Dell Precision M6700 Owners Thread

I did my best to suppress my frustration, and explained to the rep on the phone that I was not interested in a consumer laptop, but wanted to purchase a precision. I provided my full name, phone#, and email address, and asked them to log into my cart to review the build. She could not seem to get past asking for a business name. As related by both Aaron & Tijo, even though you may have been able to make your purchase, you still had to either make something up, or give some sort of excuse as to why you were asking for a business class machine for personal use. Why??? I can't understand why it wouldn't just be, "what is your name? and do you have a valid credit card? Yes? okay then, how can I help you?" I know Dell_Mano_G visits this discussion board, and I can't help but wonder if the first thing that comes into his mind when he reads these types of issues is..."why is the Call Centre/ Sales division working against my efforts?" "Who is training these reps?" Dell has great support after the sale, but in my experience, the quality dept in manufacturing is certainly suspect (because I've had to use support at least once on every machine I've purchased since 2006), and speaking to their sales reps can go either way. I really wanted a new precision, but my experience yesterday has given me some pause.

 

I didn't have to make anything up, the rep just used my name as the business name and then carried on with the order. I'm sure he was happy to be selling a Precision without much worry about who was buying it. I've even gone through a few calls with Dell Pro Support (business-only service, as far as I know) without any hassle. Sorry you're having so much trouble. Sounds like the reps on your end are just following their little script and not interested in working with you. :-\

 

Wouldn't it just be easier to append Photography, Lighting, Contracting, Surfing, Bumming to your name and call that your business name? They're not looking for a resellers license number.

I think they whip them over there, no really, they're like robots in a very structured environment.

Personally, I'd rather they put higher quality components initially and for parts replacement, and up the quality control a little bit. Some of the undisclosed proprietary-ness is shameful too.

Yeah, Mr. Dell has his work cut out ahead. This form field is the least of the problems.

 

How about - What type of laptop would like to purchase today? Will you be using your Dell business account for this? Yes/No. Let me put you through to someone who will gladly work with you to finalize your order and payment information.

Corporate mentality these days can be summed up by: how can we get rid of as much labour cost and quality in our products, while maintaining a "just good enough" public perception in our business and products. It would be really interesting to see the company cost comparison of "returns/lost sales" vs cost of increasing quality control and customer satisfaction. I bet that's not even a analysis they would even think of performing. Much easier to present a CEO with a number related to cost saving by eliminating jobs/training and quality standards.

Any one been following the issues with the new Latitude 6540? How can they even sell those with a straight face?

Sorry for the rant. Got a little off the thread topic there.

 

No apology necessary
I secretly wish someone with authority at Dell to make changes would look in here and get some ideas.
In the end, and I think Mr. Dell has spoken to this, those big shareholders are a brutally greedy bunch; they just don't care about anything else.

 

Sure they do. But its second to profit. So don't ever expect companies to behave any different. After all, that's the single most important goal in any business. Otherwise, what would be the point?

 

I sort of understand that to be a rhetorical question. I also can't claim to know the motivations of every single business owner or entrepreneur. What I do know is that people and ideas lose their way - often. It's the nature of the beast, the almighty dollar, when it reigns supreme - corrective measures usually befall those who can least afford it.

Quality and stability aren't bad things to strive for, unless of course - cheap, throwaway, volatile products and activity are preferable.

I'd have say this topic is too vast for this thread, but generally speaking, having a purpose other than profit as a primary reason for existing yields great long term benefits.

No need to fall into the trap of gimmicks and marketing ploys - just build a damn awesome product at a fair price and the people will buy, and be loyal too.

 

Profit is the fundamental motivating force that moves society forward; and it is the basic understanding in all business. It may have philosophical limitations and interpretations but that's a discussion for the individual, not its business.

Like it or not, it is the system we have accepted and put into motion. Without it, we wouldn't be having this conversation. At least, not on this website.

 

Fine: going to be buying lead painted toys for your current or future children, or selling them to someone else's children? or something else equally negligent?

We're talking about a company that is having hardships, going from public to private, and restructuring to right itself.

You've taken part of my original comment about big secondary market investors and their greed (or their desire to destroy) and twisted it into something too complex to unravel.

I certainly don't like to hear someone has had such a difficult time trying to buy a computer because of a silly form field that a salesperson is stuck on.

 

Can someone check to see if a 2nd wireless card is recognized and can install drivers in the WWAN slot?

On my m6600 it worked fine, on the m6800 it doesn't work at all...