Beware of Dell Precision Displays

Ok, I thought I should warn people about the issues with the FHD display on my brand new Dell Precision 7520...

Ok, here is series of events that's hapeening with that FHD display.

(1) I report Dell that my display has a yellowish tint
(2) Dell asks me to send pictures and videos. And I sent them those.
(3) Dell says that they can't see any yellow tint and refuse any responsibility
(4) I insist that Dell send an engineer to check it. Dell initially refuses to send an engineer. Finally after a lot of hassle, after contacting Dell Cares PRO at twitter, they agree to send to me an engineer.
(5) Then Dell suddenly changes strategy and says that they will give me an replacement laptop. But their Technical Team member tells me that all Dell displays with Anti-Glare Coating will have an yellowish tint. So even if change panels, then the problem persist.
(6) Now, Dell escalates the issue to some person from the 'highest' Dell team and he tells me that all AUO displays will have a yellowish tint to them and it is a accepted 'design'. When I ask him to provide documents that claim that such a display with a known yellow tint is acceptable 'design', he refuses to share it with the customers (me).
(7) Then the same person from the 'highest' Dell team tells me that I could replace the laptop. When I ask what is the point of replacement , he tells then my option is refund.
Edit: (8) Now the Dell team mails me saying that there is no issue with the display and ask me to go for refund if need to


I wish Dell makes up its mind about whether there is an yellowish tint or not.

From saying that there is NO yellow tint on the screen To saying that all AG-coated display will have a yellow tint To claiming that yellow tint is the part of accepted 'design' in AUO displays, DELL has made so many flip-flops!


It's finally down to your luck with these displays. If you have color critical usage, then beware!

 

Displays should not have a yellowish tint. I'm surprised that Dell didn't just offer to send out a tech with a replacement screen and try a replacement. It costs something like $50 - $100 for a new display (depending on type) and with the amount of time and back and forth they spent on this case they could have saved the company money by just offering a part replacement (assuming you have on site support as part of your warranty).

 

yes I do have on-site support.
And as you rightly point out, there has been a lot of wastage of time for both me and them... wish they could be sensible enough to understand this!

what I find problematic is how evasive they are about this issue.
To cover-up one issue, their own tech team is saying that ALL displays will have yellowish tint!

 

First question: What is the panel model? You should be able to see that from the display properties in Device Manager or run Moninfo.

Second question: Do you have the Dell Premier Colour software installed (see here - uninstallation of Premier Color cleared a yellow bias)?

Most notebook displays are too blue at the default setting which can be fixed by loading a calibrated display profile created using the Datacolor Spyder or similar display calibrator (anyone who is using color-critical applications should have one). I have to wonder whether a display profile has been loaded which has applied more correction than necessary.

The Sharp FHD panel on my Precision 5510 is an excellent display (although it still benefited from calibration) which I would have expected they would also use on the 7 Series Precisions. Or have they gone to an AUO panel in order to save a few cents?

John

 

@gotta2know
Do not blame Dell. Every display has a some tint by design for two reasons.

1. Every display technology (TN, IPS, VA, IGZO) has different pixel construction and different colour reproduction, brittleness and white balance.
2. Every display unit is different (pixel-level manufacturing differences), so has different colour reproduction, brightness and white balance.

Yellow tint means that the colour temperature (white balance) is low. It is always required to calibrate new display, so do not complain, just buy colorimeter or spectrophotometer.
Do not buy Datacolor Spyder, it is rubbish. The best colorimeter on the market is X-Rite i1Display Pro/ColorMunki Display. It is the same hardware, but with different software (both useless) and firmware (ColorMunki Display has limited calibration speed). Always use i1Display Pro/ColorMunki Display with open-source DisplayCAL.

 

If it is a matter of fixing the color profile then I do blame Dell for not diagnosing that as the first thing to be checked. If, as might be the case, the Dell Premier Color software is installed and has caused the yellow shift, then changing then every replacement display (if the same panel) would also look yellow. A different panel might look better or worse depending on how biased towards blue it is before applying any profile.

John

 

You are right at this point. Dell should inform complaining users that every display needs calibration. Of course, there are some defective displays, but 99% of colour problems are caused by lack of calibration.

 

the panel model is: R9P60 LIQUID CRYSTAL DISPLAY, 15.6FHD, AG, EDP1.3, AU OPTRONICS CORP
and no, i don't have Dell Premier Colour software installed on the laptop

Yes, I'm aware that all monitors need to be calibrated before using for color-critical applications but I have not yet calibrated this display.

 

There may or may not be an issue with this display. Maybe I have poor vision. Maybe this is just an calibration issue. But they are simply flip-flopping between 'no issue at all' To 'you will have issues even if you get another panel replaced'.
Like @John Ratsey says, they are not making any diagnosis. They have this 'take it or leave it' attitude.
I am sure you will agree that I can blame Dell for how they are responding to my complaint.


and thanks for the calorimeter suggestions!

 

did a quick searc in 7510 owner's thread... this yelllow tint problem is there in in 7510

and other dell models too