Mysn

im not sure about the button as ive not seen your model before but im guessing its auto switching so really you dont have to touch the button.
when you go into game does your 660m kick in. if it does does the button light change from orange to green or stay yellow.

just in case you havnt got the windows 8 manual here it is > XMG A522 W350ET windows 8.pdf

 

it's alway orange, it never changes.

Tried to check on the manual, they are telling that the color should change.

(my nvidia gpu kicks in when i'm ingame, i can see it because there is a different led above the keyboard at the center)

the vga button would allow me, if i want to, to stay on hd 4000 no matter what.

Not a big deal, I'd like to know why I can't make it work, that's all ^^

 

Oh and i just noticed that I can't manage to have bluetooth working.

THe led is green, but when I go in windows 8 setting, I can't turn it on, "activation impossible"

when, with fn + F12 I turn it "off", in windows 8 setting, I can now turn it on, but still not working ...

I've downloaded drivers on clevo website, any ideas ?

thanks

 

can you see the bluetooth icon in your taskbar (if windows 8 has one) if it has right click on it and it should show up send file or receive file. thats the only way i use mine.

 

oh yeah it worked, windows download bluetooth adapter something like that, then i have the bt icon in the taskbar and it worked with my cellphone.

weird thing though is that I have to "disable" BT with fn + F12 to actually have the BT working T.T (else windows 8 wont get the bluetooth adapter thing)

thanks, now theres just this vga button "problem" remaining

 

your welcome.
ignore the button for now and mysn will reply when they are next on and hopefully clear it up for you.

 

You may ignore the VGA-Button - it's just a gimmick that bears not a lof of real-life relevance.

Someone should translate our FAQ entry about Optimus:
https://www.mysn.de/addon/shopuser.asp?link=faq#Optimus
(we'll get to it)

About the Win8 + Bluetooth issue: well, that's UEFI and Windows 8 for you. You might try to reset your BIOS settings and/or to reinstall your Hotkey driver. Even a BIOS/UEFI update might help. We have not yet come accross about the issue you've described.

 

Is mySN still operating in the uk?

The phone number on their website does not exist when called. It cannot be a typo as it is the same number for all the contact nos on the contact page and also made as a graphic on the home page are the same. Also the same phone number is on the automated reply I got when I emailed them.

The Live Help on their website never seems to be online either.

Are the company still in trading?

I cannot seem to get to talk to anyone from the company.

 

live chat is online now.

 

Our UK collegues had some technical difficulties with their phone provider yesterday for a few hours. This has been fixed so the phone line is working again.
For all other queries please write to [email protected] - you should get a qualified answer within 24 hours.

 

Hi. I just wanted to know, as I see that Mysn.de answer here quite fast, about my order, as I emailed today a couple of times, but then after 12:30 I didn't get a response from anyone there, and they told me that my laptop was ready to be shipped this afternoon, but when I check in "my account" on mysn.de it still says "on production"...

My order number is 48832.

Thank you very much beforehand,

Francisco Gámiz

 

This weekend incl. Monday is a holiday in Germany...

 

Well, finally got my laptop today! Unfortunately, it was this afternoon so I won't be able to try it till tonight or tomorrow morning (if my girlfriend lets me, maybe tonight )

Thanks for the help, and for this amazing forum, as it has helped me a lot to decide which laptop to get in the end and to know a lot of stuff I didn't know before.

Cheers guys!!

Greetings from Barcelona

 

congratulations and welcome to the XMG owners club

 

Thanks MrDJ.

Well, after installing yesterday night Win 8 (and then stopping 'cause my gf couldn't stand it anymore ) This morning I installed all the drivers, and for now everything seems to be working perfect. No problems for now with installing the latest 7970 drivers, or problems with the killer 1103 (at the beggining I had a few connection drops, but after updating Win8 and rebooting, not again )

Only problem so far, I dunno which bluray software to use to play bluray movies (any suggestion?) and after installing Bioshock Infinite, the menu works, but no sound or music, and then when I start the game, everything is black besides the text at the bottom saying thins like "you got the whatever pistol" or smth like that. Amy ideas?

Thank you very much to all of youse!

 

were the drivers you loaded the ones on the disc or from online. the black screen could be a driver problem but i have no idea how windows 8 and ati drivers work. it could be that its trying to use the HD4000 instead of the 7970. check the setting in the ati control panel that its using dedicated graphics.

mysn have the option on their config page for the Cyberlink Media Suite v10 Ultra BluRay Player and Burning Software but im sure ive read a few posts that there are some free software out there. try a google search.

 

Hi again MrDJ.

Well, I first installed the drivers that came with the laptop, then checked device manaegr and saw the exclamation mark next to the amd 7970m, so I downloaded the ati hardware utility check, so it downloaded again everything and updated the drivers (they were far too old, at least as the amd install said) I rebooted and then fine.

Mmmm... didn't check the switchable settings for bioshock, I'll have a look... even tho the main menu is already with good graphics and so, so I doubt is the Intel HD? Correct me if I'm wrong.

I downloaded and installed PowerDVD as for some reason I get an error with some codec/filter in MPC.

Thanks a lot pal!

 

i done exactly the same thing when i got mine. the driver on the disc would have been a oem driver tested specifically for the laptop.
i updated to the latest whql and had quite a few problems. i tried reloading the original from the disc again and it kept failing to load. only way i got out of this was to do a system restore back to day 1 and it worked again.

ive just updated to the latest whql and all my futuremark benchmarks failed to run. reverting back worked this time and all benchmarks are working again.
computers can be strange things at time and no two people will have the same issues.

hope you get it sorted so you can enjoy your new toy. maybe try another game to see if that black screens.

also lots of useful software for monitoring in my sig below.

 

Hi again MrDJ.

Finally I managed to fix the problem with the black screen in Bioshock Infinite, and it was due to outdated DirectX drivers. As soon as I updated them, it was working flawlessly.

Another question, GPU-Z doesn't want to work, tried to download it from several different places and different versions, but it always get stuck at the splash screen, and then I get a "this program can't continue" and force closes giving me an error :S

Thank you guys!

 

i get an error with an open CL driver bug but it still loads for me. heres the latest version just in case you didnt try this link Download TechPowerUp GPU-Z v0.7.1 | techPowerUp

it could be an error reading the ati driver so wont let it load.
best thing is to chat with the uk support tomorrow as they have live support on their website which the german site doesnt.

look on the left side of the page. when its green its live mySN UK | XMG | by Schenker Notebooks

 

new models added to website

P503 http://mysn.co.uk/xmg-p503

P703 http://mysn.co.uk/xmg-p703

A523 http://mysn.co.uk/xmg-a523

A723 http://mysn.co.uk/xmg-a723

New P303 http://mysn.co.uk/xmg-p303

New C703 http://mysn.co.uk/xmg-c703

New S413 http://mysn.co.uk/schenker-s413

 

Has anyone reviewed P503 ? I'm mainly interested to know how hot it gets.

 

independant reviews with links on their forum > Schenker Technologies Forums

bit tech http://www.bit-tech.net/hardware/laptops/2013/08/07/schenker-xmg-p503-pro-review/1



killerbits unboxing video http://forums.mysn.co.uk/showthread.php/48-XMG-P503-amp-P703-Unboxing-vid-Killerbits

 

Well, based on on the positive feedback here I gave an enthusiastic recommendation for mySN to a friend of mine over in Germany and she contacted them with a question via email over a week ago about a potential laptop build. They guarantee an answer within 48 hours and she has not received any communication from them in over a week. Now I feel like I have a bit of egg on my face and she wonders what other promises they hold out but don't deliver. Wie schade ...

 

as my reply to your same post on the other thread
if within 48 hours your friend has not had a reply then it would of been worth forwading it to them again with the original sent date as sadly sometimes emails do go missing.
which email did she send it too by the way?

 

I'm the friend JasonNH mentioned, so I figured I'd jump in and answer the question myself. I sent the email to [email protected] since it was the only one I could find on their "Service" page. The address is working at least as I received an automatic reply (with the aforementioned promise of an answer within 48 hours).

I wrote them again this morning, we'll see whether anything comes from that. In any case I'd appreciate alternative recommendations since the first impression mySN gave me wasn't exactly stellar.

 

welcome to the forum and sorry to hear you havnt heard back from them as of yet. trust me this is not normal at all.

this thread is the best one to get a reply from one of their reps but it can take a while as this isnt their forum.
i did check the website and that was the only email i could find as well.

 

Thanks for the welcome, and for the confirmation that I got the right address. I'll wait another couple of days to see if anything happens, and keep looking around for alternatives in the meantime.

Edit: I just received an e-mail apologising for the lack of a reply. Looks like a glitch in the system marked my initial message as "answered" even though it hadn't been. Of course mistakes can happen, and since they seem to have a good reputation otherwise and can build exactly the system I want, I'm willing to give them a try and place an order.

 

And the saga continues...

So I did place an order with them, and unfortunately I have cause to regret my decision. I placed the order on Friday, Aug 23rd, and paid in advance on the same day. The payment was duly registered in their system on Aug 27th. According to their web site, at the time of my order all components were in stock and assembly should have taken 3-5 days.

A week later, no progress was to be seen in the processing of my order.

15 minutes ago, I received an e-mail from their customer service, apologising that the model I had ordered was no longer available, and offering me "an upgrade at a 10% discount". The configuration they suggest is exactly the same as the one I selected, only with an upgraded graphics card, and even with the discount it's still over €200 more than the one I had ordered, and quite outside my budget.

Needless to say, I am extremely disappointed - first their delay in replying to my question, and now it looks like this delay is responsible for the model being out of stock for good. Which, by the way, makes me wonder why I was still able to order it.

I just wrote back to them telling them that unless they can make me a better offer I want my money back asap, but judging from my experience so far I don't expect an answer in less than a week.

So, in short, if you're thinking about getting a mySN laptop, think twice. Neither their communication nor their reliability really impressed me, so now I'll have to start looking around all over again - back to square one.

 

Who would have thought there might be a happy ending to this drama.

After venting my frustration on a German forum as well, I was contacted by mySN support and we quickly reached a solution which was satisfactory for everyone involved. After that, they really did a good job processing my order quickly - assembly started on Monday, and today (Friday) I received a parcel with my shiny new XMG A523. So it seems the hassle was indeed just a glitch, although a rather annoying one since it happened at first contact. But all is well that ends well

 

We like happy endings. Welcome to the xmg family.

 

How come the P370sm3 isnt available on mysn?

 

now which one is that. i get so confused with the world wide model numbers.
is it the beast with sli and if so is this it mySN.co.uk | XMG | Schenker Technologies - XMG U702 17.3" Ultra Gaming Notebook

 

Is the warranty on these XMG's international? (purchased a P503 model from mysn.de) Gonna use the laptop in Romania and am wondering how I can use the warranty if the case will be.

 

looking at the german warranty using google translate below:
the warranty is fully covered but if a rma is needed back to germany for repair you will have to pay the courier charge. this is the same for many companys when you are returning an item to another country.

 

That's half good. At least the return is paid by them. Thanks for helping out.

 

your welcome. half is better than none

 

Drivers and whatnot, bios upgrades, etc, where do I get those? Clevo site? Does mysn provide them? Afaik there was no driver cd included in my package.

 

thats strange. if you ordered with a operating system then there should have been a operating system disc and a driver disc. the driver disc has a program on it with the drivers in order of loading as theres been problems for owners in the past of loading drivers out of order.

drivers can be found on their site > mySN.de | SCHENKER XMG | Schenker Technologies
click on the + XMG and 503 has bios/windows 7/windows 8 drivers.

you could always contact their support on monday and ask them to send you another driver disc.

 

It's been ordered without an OS as I already own several copies of win7/8 that I can use.

 

ahh that could be why then. you could still ask for them to send you a disc or just use the ones from the link above.

 

I started downloading the ones from the link you provided. Gonna have a hard day on monday when it arrives.

 

ohh, i thought you already had it. so how do you know there isnt a driver disc included in the package.

 

I just presumed there wasn't one, since it was bought with no hdd included nor OS.

 

you didnt mention no hard drive or os earlier.
will just have to wait and see then. they may include a driver disc or may not so its worth downloading the drivers just in case.

 

I thought I did, but now I recall I mentioned the config in another thread. My bad.

Less than 24h till it arrives. I should go to bed now and wake up tomorrow

 

I did a total mess with my order, why is not possible to send pm's?

thank you in advance.

 

welcome to nbr

if you are talking about pm's on here you need a minimum number of 5 or 10 posts before you can pm.
also this mysn page is not monitored by mysn so only see the posts here when they log in.

which website did you try and order with? Germany, EU or UK
if it was the uk they have a dedicated forum.

also what did you make a mess of as i can try and advise here but do not post any email,phone or order numbers here.

 

thank you

I just selected wrong cpu and screen i replied on the email with the changes.. hope it willbe ok..

And also about VAT since I m from Switzerland.

ordered on the de site.

 

that should be fine. building wont start until finances have cleared so they will be able to link up the email with your order tomorrow.