***The Official MSI GT 70 w/GTX-680M Owner?s Lounge***

Hi, been using my GT70 for couple of weeks now, been really impressed with GTX680m and dual msata ssds, really an amazing laptop. But it does come with a lot of bloatware, so now that im home im going to do a win7 clean install, but i have some questions since i havent used raid 0 in a long time, never on a laptop. So feel free to correct me or suggest a different route.

1) Extract the windows key with ABR (i know i could use a sticker, but abr always have worked well with my asus laptops, so ill give a shot first.
2) Destroy the raid array entering the raid menu (i guess with crtl i thats how i used to on my abit mobos).
3) Rebuild the array (128 strip seems what it came, should i use the same???)
4) Not sure if i need to load with F6 raid drivers... (never raid 0 with win7, only with XP and it was needed).
5) Continue the windows install, undo the partition and re do it, then install windows on fast format on the main super raid setup.
6) Install Intel latest Chipset drivers.
7) Install Intel RTS (here im not sure if its RTS or Raid drivers or both).
8) Here used to get a little more complicated, with Asus i installed all the ATK (keyboard and other perif controllers), not sure how is MSI.
9) Install all other stuff, Nvidia newest, Realtek audio, lan n wifi, memory card reader, etc.

If you have any suggestion feel free, im reformating tomorrow, so i would love to avoid doing it incorrectly.

 

If the drivers is already set to RAID then it will be at RAID mode forever, Windows reads it as a single drive. if you need to format or reinstall Windows you do not need to change any RAID settings in the BIOS.

You don't need to load F6 with RAID drivers as long as your Windows 7 disk comes with SP1.

For hotkeys on MSI laptops is the S-Bar program but required Microsoft .net Framework 4.0:

Download Microsoft .NET Framework 4 Client Profile (Standalone Installer) from Official Microsoft Download Center

 

In other words Abula,

Do your fresh OS install as though you were doing it to a non-RAID'ed system...... no need to fool with the RAID set. Then install the Intel chipset, IRST, all device drivers, Windows updates, and system software of your choosing, eg. AV, maintenace, etc. Also, you may find it helpful to have all drivers and system software pre-downloaded in advance..... say, to a flash drive.

If I am not mistaken, I think the Microsoft .net Framework 4 client (necessary for MSI S-Bar software) will be one of the Windows Updates, but it wouldn't hurt to have this handy on your flash drive too.

 

Thanks ken and -=$tR|k3r=- for the replies, have a few questions though,

Ok so your suggestion is not to unbuild the array, just leave like it is. I used to unbuild the arrays to force in past windows dvd to load up, in some cases in desktops mostly, booted on the raid array even if the dvd was set to as prioirty boot over hdds, but that was a long time, if it loads without issues, i have no problem leaving the raid array as it is.

Bad news here, my desktop win 7 dvd is not sp1, so i guess ill need to go the f6 route, in the past i even prefer this as it would force the best drivers and not let windows use the default drivers. I was checking intel website, for RAID: Intel® Rapid Storage Technology Driver for Intel Desktop Boards, btw im not sure if it would be the same as mobile motherboard, maybe you could let me know. In there it says, 2 files,

But i dont have a floppy nor the laptop will use one, still unsure if i need the floppy file, in the past it was to create the floppy so windows will be able to take the drives from the floppy. In my case will be with USB flash drive... but unsure still if i need to simulate or emulate a floppy or just the .exe file on a fat32 usb flash would be enough.

Another thing is that im not sure the raid controller is intel? if its not then i would need the 3rd party raid controller files to do the windows install (im assuming its intel but not sure).

Just wondering one thing though, once windows finished installing do i still have to install the Intel Rapid Storage Tecnology the .exe ones, i mean the ones you use on a normal none raid version? or the ones with F6 above are the same and will work for raid n none raided drives?

Thanks for the link, ill go by stryker advise here and let windows update download it. Not that i dont want to install it, but i have no rush to have the special keys working asap, its fine if its at the end.

Last question, on the Intel chipset drives, should the latest desktop version work on MSI mobile mobo? Intel® Chipset Device Software for Intel® Desktop Boards Version:9.3.0.1021 or do you know if there is a mobile version suited better for the GT70?

 

Your best option would be to start with WIN 7 SP1..... Don't have a disk? Well, create your own, or optionally you can create a bootable USB. Take what is useful or applicable from the following links:

How to Clean Reinstall a Factory OEM Windows 7

Microsoft Windows 7 Official .iso Download Links (Digital River)

Official Windows 7 SP1 ISO from Digital River

As far as the Intel chipset, IRST, and all other drivers, I think it a good idea to start with all those officially recommended by MSI, under the 'Download' tab, HERE. You can update each of these later from the individual manufacturer download sites, e.g. Intel, Nvidia, Reaktek, etc., at your leisure. I have successfully updated each of these, without issue. You will find the latest IRST HERE (and 'Read Me' text for this, HERE), and for the Intel chipset, download and install the Intel® Driver Update Utility. This handy little utility will scan your system, and provide you with the appropriate Intel updates, if available. If you desire, you can later go into 'Add/Remove Programs' to remove it.

I believe in the K.I.S.S. principle,,,,,, 'Keep It Simple Stupid'. I hope this helps, good luck, and keep us posted!

 

I would suggest download Win7 ISO with SP1 Striker posted, it's a lot easier to install Windows than floppy file.

If you want to use floppy zip file you can just unzip and put it in the USB flash drive. by looking at the iaAHCIC.inf in the zip file it does support mobile AHCI controller:

PCI\VEN_8086&DEV_1C03&CC_0106.DeviceDesc = "Intel(R) Mobile Express Chipset SATA AHCI Controller"

So when you use USB flash drive and browse for file just choose iaAHCIC.inf and select "Intel(R) Mobile Express Chipset SATA AHCI Controller".

You will never have to rebuild the array when it's already set as RAID. The only time you need to build RAID array is you just bought two brand new hard drives or SSD and you want to set to RAID, one the RAID is setup Windows will always sees it as one single drive, or you see something like this:

 

Thanks again Ken and -=$tR|k3r=- for your replies,

Since both of you recommend the Win 7 SP1 ISO to USB, ill go that route. Btw thanks for the link already left it downloading at home, + rep to you.

I would still love to install the latest intel raid drivers while the install of win 7 is starting with the F6. So just wondering if i after i dl the win7 iso and go with the tutorial that striker posted to create the usb, can i just add the file found in RAID: Intel® Rapid Storage Technology Driver for Intel Desktop Boards to the USB (or another usb if win7usb is not modifiable) and just push F6 and search for

From what i read in the past, Trim didnt work on raid arrays until recently released drivers, so i just wanted the latest to assure i get trim working on the array.

Last question, after windows finishes installing, i will install chipset drivers, ill get them from MSI webpage as previously recommended. But usually after this i would instal Intel® Rapid Storage Technology, but since i installed the RAID drivers in the windows 7 installation im not sure if this is necessary or even if its recommended.

Maybe im complicating too much this, maybe would be better to let win7 sp1 install as it comes and just install later the Intel RTS (here idk if there is a raid version and none raid, in the past i believe there was).

 

LOL,

I love Ken's screenshot art work, and it looks like he had his camera tilted to one side. Can you tell what is 'BAD'?

Yeah Abula, I think you are over thinking this a bit. The IRST I linked previously is the latest, and you want to make sure it supports Mobile Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller. This is why I provided a link to the 'Read Me' text. I also looked at the version you linked, and actually I think they are the same (both are 11.6.0.1030, 9-13-2012), but initially I was thrown-off by " for Intel Desktop Boards" in the name.

As far as the Intel chipset, use the one provided by MSI, and then you can use the Intel® Driver Update Utility for appropriate updates. You will find it difficult locating Mobile Series 7 chipset (HM77) drivers on Intel's website, and the update utility solves this problem.

I hope this helps..... keep us posted!

 

Ken's photo of the Intel Raid Utility OROM shows it version 11.0.0.1339.

All Intel 11 series Raid Utility OROMs when used with a corresponding 11 series RST version will support trim on 7 series Intel chipsets that support raid.

Everyone should ask MSI for a bios update with the newer 11.6.0.1702 OROM or an even newer one if available.

The newest 11.6.2.1002 WHQL RST would pair nicely with the 11.6 OROM for better working trim in raid arrays.

The 9.3.1.1007 is the newest WHQL Intel chipset software.

Station-Drivers: le site de drivers, bios, firmwares avec un forum d'aide

 

Hows the new EC working for you guys?
As soon as I up the clocks, 3Dmark 11 runs on the integrated and not the dgpu even though the LED is orange. Any ideas?

 

I just stop by say hello....
The more spend time with my laptop...the more loving it...How do you do guys?
All you guys talking about the new, newbie guy like me...do you think I can apply new version of all firmwares and so on....Can I do it without risking life of my new laptop?

 

@ Abula,

I just used the Intel® Driver Update Utility, and it provides the latest IRST (per Intel's website; 11.6.0.1030, 9-13-2012) nicely. This utility does not make recommendations for other IRST or chipset drivers currently found on 3rd party driver sites..... only those found on the Intel website.

I still have not tried the beta EC firmware update...... waiting for a 'final release' version to appear on MSI's download site.

Just curious..... did you update your Intel 4000 driver recently? If so, try reinstalling your NVIDIA driver afterwards. This seems to insure Nvidia's Optimus works correctly. Give this a try and let us know.

 

Thanks Striker for the info. I might give a shot to the Intel Diver update later on.

I just finished reformating.... and it wasnt as smooth as i though.... like some of the drivers from MSI gave some issues installing (i think was the USB3, had to grab a newer one from intel), and had some issues with intel drivers (i think was the latest RTS, had to grab the one from MSI webpage). But its all good atm, all things recognized as they should, and the laptop is working great, i have yet to install the THX drivers/utility and the Supercharger, but i didnt have much time this weekend, and not sure if they are wroth it atm, kinda was more into getting the laptop steady for monday so i can setup email, and other things from work. I have some small issues, nothing mayor but worth sharing

1) GPU Downclocking
With my G73JW, i had an windows gadget running named GPUObserver 3.7, basically to monitor GPu temp, clocks, load in a small side screen program. With my Asus, i never had any issues with it, the GPU downclock fine on its own. But with the MSI, if i have the GPUobserver running, it will never downclock, until i also have GPUz running. Running the latest drivers from Nvidia and the ones that MSI has on the webpage for Intel HD4000.

2) Programs running on Windows loadup,
Here im not sure yet, I upgrade the WIFI to killer N 1103, when i recieved the laptop it always loaded up a test, that i kinda though was annoying, but it always did. This time i did a clean install, i installed the latest from Killer networks, and the wifi n lan cards work great, but the initial test doesnt start, even though its already on the windows startup folder (i can manually start it, so kinda makes me think its something with windows). This i didn't find that weird, but because of the issue with GPUobserver, i decided to have GPUz start with windows, and it doesn't even though its also in the start up folder... kinda like something of the killer software or windows is preventing either to load up.

3) Dynaudio Speakers
Still testing the speakers though, while they sound better than anything i have tried.... i can hear some distortion on certain tracks (not on many, just some), maybe someone else can just run this track and see if they hear any distortion on their dynaudrio speakers. Epic Music Mix Of Majesty VI (i linked from 4:50 where i can tell some distortion happen on a song). I'll test on Asus G73JW that has also decent speakers, maybe im asking to much from laptop speaker, but would appreciate if someone else can test to see if they can hear it with their GT70. I already have the speaker set as not full range, so its not that.

On a plus note, the roller worked great, the biggest reason i upgraded to this GT70 was because i coudlnt travel much with G73, ill try to share some pics and links later on.

 

Hey, maby some of you GT70 ONE owners can answer some of my questions

I have no owned my goodie of my GT70 ONE-270NE for 2 month's now, but i have some issues, unanswered problems:

Webcam: Is it normal for the laptop of this value to have such a laggy webcam in normal/lowlight (indoor) light strength? cause i have to put a flashlight directly at the webcam to get fluid 30 fps... How can i make it not to autofocus on the light sensor and/or get to keep the good fps even in low light?

Storage: i have not dared to remove the backplate underneath the laptop to check, but is it so that it supports one more harddrive? cause my laptop laready has 2x sandisk U100 64gb msata ssd's in raid 0 and 1x 2.5" ssd sata 3.0.
Can i add one more 750gb ssd to put in raid 0? Or isnt that possible?

 

Hi dune10191, same thing just happened to me last night on my GT70 !!! is your problem fixed right now ? I have to RMA the notebook with MSI. Hopefully, they won't keep it for weeks

 

I would be the first to admit that MSI could do a better job with the webcam. I have used various webcam software, and tweek as I might, the FPS does not seem fluid enough. I have had Acer notebooks with better webcam picture. You are correct though, lighting does seem to be the key for best performance.

As to your notebook storage, your GT70 0NE-270NE should be equipped with 128GB mSATA SuperRAID (2x 64GB mSATA SSD in RAID0) in the primary slot, and a standard 750GB HDD in the secondary. As such, you would not be able to add another 750GB SSD and set RAID0, because your existing 750GB drive (secondary slot) is only an HDD, not an SSD. To better see mSATA SuperRAID and how your notebook is equipped, please review the following link:

MSI GT70 mSATA SuperRAID Detailed, a pictoral view

What I gather from your post is you would like to increase the size of your storage, while maintaining SuperRAID performance, correct? For starters, you have two storage slots. You can replace your existing storage with two larger-capacity SATA III SSD's (in RAID0)..... but you will loose having the mSATA configuration/adapter, and the secondary HDD 'data' drive. If you are not concerned with mSATA or having a secondary 'data' drive, it really depends on the capacity you desire, and how much you are willing to spend. Personally, I am reluctant to discard the mSATA adapter, as I expect better things to come of this technology. In my opinion, a practical option would be simply replacing your existing mSATA SSD's, with those of larger capacity, and much higher performance. Your particular GT70 0NE model came equipped with Sandisk U100 mSATA SSD's, and unfortunitely, these are one of the worst performing mSATA SSD's available. MSI has since equipped the GT70 0NE with the MemoRight MS-701 mSATA SSD, and these are solidly one of top performers in this class. You may find it difficult to find the MemoRight MS-701, but a perfect replacement/alternative would be the ADATA XPG SX300...... please refer to THIS post. These are available in capacities up to 256GB, and a pair of these would effectively increase your current mSATA SuperRAID0 capacity, from 128GB, to 512GB.

ADATA XPG SX300 ASX300S3-256GM-C mSATA 256GB SATA III MLC Internal Solid State Drive (SSD) ($290 each, $580 a pair = 512GB mSATA SuperRAID0, approximately, $1.13 a gigabyte)

Another great choice (though less capacity, my personal choice), and probably the leading performer would be the Mushkin Atlas 240GB mSATA SSD.

Mushkin Enhanced Atlas Series MKNSSDAT240GB-DX mSATA 240GB SATA III MLC Internal Solid State Drive (SSD) ($220 each, $440 a pair = 480GB mSATA SuperRAID0, approximately, $0.92 a gigabyte)

You may find the following chart helpful, and herein take note of the Mushkin Atlas, the MemoRight MS-701, and lastly your current SanDisk U100 mSATA SSD's:



Also, for more GT70 0NE info, please review this thread's lead post HERE, and I hope this has been helpful.

ENJOY!

WOW!

I feel so sorry for you guys. In all my experience and reading of these notebooks...... and considering the production and sales, you guys are the only two cases of this I have seen. I was not going to comment on this...... but either this is an extremely rare manufacturing flaw, or I have to wonder what "closing normally" means for you guys.

 

Hey, I want to buy a mouse and a backpack for my GT70 and I don't know which to buy. For mouse, I am between CM Storm Inferno and Logitech MX Anywhere. I don't want to use it only for gaming, as I can use my gaming controllers. I just want to know which one is better for general use.
For backpack I am thinking about the Belkin Impulse Line Slim and some Case Logic backpacks from Amazon which they have about the same price. I also saw the V7 Professional Backpack, but I don't know if its good. Also do you think its better to buy a sleeve case with the backpack (for protection) or its not necessary, and a pad with the mouse?
If you recommend anything else than the things above, please tell me

 

Ordered a GT70 0NE-416US today from newegg. Of course, my less than smartself paid for rush and overnight shipping in the middle of a hurricane lol.

I read through all 52 pages of this thread and I am so happy that MSI released a BIOS(already have that downloaded) to take care of the throttling issue and allow people to actually overclock now. Granted, it's not an official release AFAIK but who cares! It works!

I am coming from an Asus G55vw-DS71. I was a little disappointed with the 660m and a couple other things. Hopefully I'll be impressed with MSI!

 

Well if the 680m disappoints you, then I am afraid there is nowhere else to go, even desktops haha. Its a good deal stronger, so it should be fine.

 

Sorry to hear it happened to you as well.
I ended up getting a replacement unit. I kind of wish I had it repaired instead because I had other problems with replacement units like the keyboard and screen.

Hope that works out for you. I suspect that the hinges might be designed too tight.

 

Well there is always the GTX680MX in the horizon, although no confirmation yet if MSI/Clevo/Alienware are going to implement it on their laptops.

 

Wanted to see if any of you had made the Windows 8 plunge on this model ? Considering wiping mine and giving it a go , not a fan of the metro interface but being IT engineer I've got to learn it soon , and been running it in a VM. Have a technet account so I've got access to whatever version , and glanced over the MSI page and looks like they have drivers for most everything for 8 for it.

One thing I didn't notice is an SBar utility download for Win 8 - just curious how the keyboard lighting etc is controlled without that in Win 8 and other functions - anyway thanks in advace for anyone who's tried 8 on it and installation tips.

Edit - actually saw there is a keyboard management utility for Win 8 , what I'm more asking about I guess then is as far as the power settings and OC'ing etc and Fn key management that the S-bar does , how is that still accomplished in Win 8 ?

Further Edit - seems like there's a different control mgr (SCM ) and no S Bar for 8 upon researching , which I'm fine with , have found a raid driver for 8 that apparently has to be installed old school f6 manner during install which is surprising , assumed it would be built it to the OS

 

I don't think its going to disappoint me like the 660m did! I guess I thought it would be able to push through but even overclocked it was disappointing to me. I guess I'm kinda spoiled because of my 580s sli. Such a pain hauling around the desktop though for a little lan party.

Good news though. It shipped and according to newegg, it won't be delayed due to hurricane sandy!

 

well, it's shipping today for RMA .. we'll see what will happens with the repair . and i'm very carefull with closing lids... it's not my first notebook and I work for an IT company..
I must be indeed very unlucky .. the plastic surrounding the hinge seems so fragile .. when i closed the lid that night, the plastic around the hinge ( inside the LCD casing) came out in mini pieces on the desk ..

i'll keep you guys posted when it comes back from repair. Hopefully, it won't happen to any of you

 

The Wenger 17" SwissGear Ibex Backpack does not fit. I confirmed this when my gt70 arrived today. The bag needs to be an inch or 2 deeper for a comfortable fit. I would not recommend it.

In other news, ran some stock benchmarks with factory drivers. DAMN!!!!

This thing is PERFECT for bring to some LAN parties. Looking forward to overclocking the 680 and a couple other crazy things!


EDIT: It does fit if you don't use the laptop compartment.

 

Has anyone heard of a release date for the Windows 8 models (GT60 0NE-249US or GT70 0NE-446US?) Everyone seems to be "out of stock" but I can't seem to find an ETA anywhere.

 

I'm not connected to sales personally, so I have no official info, but it looks to me like they are overdue, even in the UK which got the GX60 machine first.

 

Yeah it doesn't seem to make sense. I thought they would have been available the day of Windows 8 release. I spoke to someone at Xotic and he said any day but that was over a week ago. I think I may just go with the GT70 0NE-276US since they're still available and very nicely priced!

 

They were having some drivers issue with Win8 and should be corrected and start shipping on November 10th.

 

I have one on pre-order with tigerdirect but they haven't notified me when it's going to ship yet. The only place I've seen that gives an ETA is GenTecPC. They are stating an ETA of Nov. 10 for all Win8 GT70's. Dunno if thats a guess or based on any solid data.

 

A 'guess'..... I like that. An 'ETA' is exactly what it implies, and Ken gets his info directly from the source, but sometimes 'the source' decides to do things differently. It's always a best 'guess', to what 'the source' is going to do.

If Ken says it's 10 November, then 10 November it is..... but who really knows? LOL!



EDIT: And for you folks waiting on WIN 8 models, you may want to do some reading on the OS. It's really geared to incorporating touchscreens, and the mobile device crowd. A general consensus of the new OS is a love/hate relationship, a considerable learning curve, and it not considered friendly for touchpad and mouse users. Opinions vary wildly, so I would recommend considering this..... if you are unfamiliar with the new OS, then you really don't know where YOU will stand. You can always get a WIN 7 version of this notebook, and with current promotions, you can upgrade to WIN 8 for FREE! This way you will have both OS, and you can retain the one you prefer. There is absolutely nothing wrong with WIN 7, and support for this OS will be for years to come. Also, many power users are saying WIN 8 is simply the new Vista (presenting a new set of issues and problems), and they recommend waiting for the resolutions or corrections Windows 9 will bring.

Point is..... there is really no reason to rush to WIN 8, and presently (with current promotions) if you choose correctly, you can have the best of both worlds. Also, some may want to consider the easy dual-boot option.

Welcome to the Windows 8 Upgrade Offer = Global

Buy a Windows 7 PC and get Windows 8 Pro for $14.99* = US

MSI WIN 8 Pro Rebate Offer Details

How To Dual Boot Windows 8 and Windows 7

 

Actually most of the Win8 SKUs are in stock now except the GX60 and GT70/GT60 with Bigfoot 1202 models.

We hope the source is accurate this time.

 

Can you imagine having to image a whole inventory of hard drives to avoid a driver issue? *shudder*

Windows 8 has been working very well for my GX60 at least.

 

Not connected to sales personally? I just noticed your title is now 'Notebook Retailer', and you seem to be promoting PowerNotebooks. I am curious..... When did you go to work for Donald, and if not sales, in what capacity do you now work for PowerNotebooks?

 

hello..

I've enjoying my laptop...however one of my USB 3.0 seems slow (speed is like 2.0) and sometimes not detecting my usb stick..it's near at speaker output port. So I'm thinking install new driver from Intel website.
I'm wondering is it right one? do I have to find old one and uninstall before new driver install?
USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver - is it same as MSI driver at download page?
Do you think it will solve my problem?

 

I'm on the technical support side of things, as for my exact role, well you will find out later

As for the driver, go for it, it should be fine to use.

 

Well I finally pulled the trigger and ordered my MSI yesterday. I actually wound up getting it fro Newegg since I'm currently without a laptop and the free 2 day shipping didn't hurt my decision as well. Here's hoping it comes by Friday so I can play all weekend!!!

 

Just received update from MSI both GT70 and GT60 with GTX680M will be delay, new ETA is end of November.

 

Yikes...trying to get this thing to Japan before Christmas...this is gonna be tight.

 

Still having drivers issue with Win8 unfortunately.

 

Hmm I am using Win 8 Pro with my GT70-0NE-281US and having no driver issues I am aware of. Am I one of the lucky few or is there
a particular issue I should know about or watch for? Thanks!

 

is the gt70 with stock gtx 680m an underclocked gtx 680m..
or will it still maximize the full potential of gtx 680m..
i need answers..

 

The drivers issue is with the special edition of killer wireless 1202 with Win8.

 

You need to flash to the beta EC firmware to stop CPU throttle and use modded GTX680M vBIOS:

BETA EC for GT60 (16F3) & GT70 (1762)

 

do u have the steps on how to overclock gtx 680m back to original?
i don wan stock gtx 680m as it is underclocked..

i heard from xoticpc that the stock configuration for GT70 with GTX 680m is underclocked..
is that true?
if it is underclock (GTX 680M) with it's stock configuration, it will not fully utilize the gtx 680m and it will be weaker than the GTX 675m.. is that correct?
i am a noobie here..
if i can't overclock it, i will have to stay on the stock gtx 680m..
will the GTX 680M still have 720MHZ core speed and 900MHZ memory speed like the original?
or is the GTX 680M underclocked in the stock GT70?
hopefully, i will get some answers..
thanks..
any answers very appreciated..

 

I think I need to find a similarly built model with Win7. 16GB, 128GB SATA Raid and the 4GB 680

 

Well after 5 days of ownership of my new GT70 0NE the traditional hard drive has failed completely and I lost all my data that I migrated earlier this week. For those who have had success with the RMA process for Gentech or MSI and which do you suggest that I contact since the system is still pretty much brand new?

 

It is highly unusual for an HDD to fail so early..... which has me wondering if it's connection is loose. Anyhow, just get with Ken. He will get you up and running, ASAP.

 

Yeah that's very unusual. I would check connections before you try and RMA.

 

Do what Striker and MasterRevan suggest check the connection first, or PM me your order number and I'll take care of the RMA for you.