*** The Official MSI GT75 Owners and Discussions Lounge ***

All,

I'm runnning into issues with my laptop I bought back in October. The information below is what I've sent to the vendor, and I'm awaiting their response. I figure i'd post it here as well, in case anyone other owner has had a similiar problem as well.

Before posting this, I did a search on similar issues, but could not find anything related from my lookups.

Recently, I've had issues that made the laptop boot into the troubleshooting menu, saying that it did not shut down correctly. At first, I thought it may be related to the recent Microsoft Updates. The PC Diagnostic Repair could not fix the issue, but a System Restore was able to recover the laptop. After disabling the Windows Update service for troubleshooting purposes, things seem to stabilize for a little while.

Then the same problems started happening a few days later. This time, system restore would not recover the laptop. I tried using the MSI recovery restore, but it could not find the partition.

After reboot, it appeared that the system could not find a bootable device, and automatically went into the BIOS menu. Although it does see the Samsung SSD's in the hard drive menu, it was not detected on boot. It just kept going into BIOS.

I set it to Legacy Mode, and that got me passed the BIOS interface, but prompted for a bootable device. I went ahead and used a LiveCD session to further troubleshoot, and had mixed results. The HD diagnostics could not detect the SSID's but did see the SATA drive. upon restarting into the LiveCD HD diagnostics session, the SATA drive could not be detected. I'm not sure if there is a motherboard issue, since it appears the drive detection is flaky.

Any assistance would be greatly appreciated...

 

Same issue, right after I got it back from RMA, had to send it back one more time.
I thought it was and issue with the NVME SSD so I tried "regular" SSD and same issue happened after 1709.
BSOD>boot into the troubleshooting menu>Windows diagnotic Repair fails>MSI recovery restore coul'nt find a partition>RMA

 

Ugghhh! That's not a good omen for me. I was able get to the point where I can get back to the troubleshooting page now, but I have the same symptoms as you.

I'll contact the reseller to see if it can be RMA'd for repair. Thanks for your feedback, J4ck974!

 

One more thing; is there any way to download the MSI recovery files? I'm getting a "REAGENTC.exe False" error when trying to boot from recovery. Some of the online solutions was to re-format the flash drive and reinstall the files, but I don't see an area where I can download the needed files.

 

Here's what MSI sent to me: http://download.msi.com/uti_exe/nb/F3_Recovery_USB.zip

It worked the first time for me then the issue came back few hours later then I had BSOD during the factory reset.

 

That doesn't appear to be the entire restore image - that would be around 12GB, instead it's a 450MB download that gives a way to boot / restore from the MSI recovery partition after Windows 10 updates break the restore function of the out of the box configuration.

If you had already formatted the drive, deleting the MSI recovery partition you wouldn't be able to use that download as it needs the recovery partition to already exist.

What's the underlying issue that's causing problems? Are you going to return the laptop or RMA it?

Sorry to hear that didn't work, but if you get another unit - or get MSI to restore the OS image on an RMA - you can get back to the original OS.

This time you can create a 32GB USB 3.0 flash recovery boot drive with MSI BurnRecovery immediately, and before connecting to the internet - before MS Windows Update runs and makes changes.

oo many people get caught out not having made that bootable restore image flash drive, I really wish MSI would include the already made 32GB USB 3.0 flash drive with the laptop to avoid these headaches.

Please let us know how it works out.

 

Thanks yet again, J4ck974!

I'll give that a go and let you know.

 

Hey hmscott,

Thanks for your input! I haven't formatted the drive yet. I'm doing a little more poking around before I attempt anything more volatile. Hopefully, the provided recovery installation works ::fingers cross::.

I'm also working with a person from the reseller support to be sure my BIOS settings are correct. I reset things to default for troubleshooting purposes.

I'll be sure to post any updates.

 

Something occurred to me, the last time I checked the Boutique shops roll their own OS and don't ship (or get) the Retail MSI OS image - that includes the recovery partition.

They give or sell their own form of recovery disk / flash drive so you can restore from it, but it doesn't use the MSI recovery partition on the HDD/SSD or on the flash drive.

I would assume that's still the case, so unless you got your MSI laptop retail, you wouldn't have the recovery partition to use with the MSI download posted...

It might indeed boot and then BSOD when it tries to find and use the expected format image / file(s) on the expected MSI recovery partition which is only there on Retail boxed MSI laptops.

Something to verify with current Boutique vendor's - what they suggest as a restore image - you might be able to buy it from them if you didn't include it on the original laptop order.

 

Quick update:

This is by far one of the best laptops I have had/tested. I am extremely happy with this one and it will definitely be a keeper.

- keyboard is the best, there isn’t a better low profile Mech out there

- runs insanely cool. 4.2ghz On the CPU and under 80C after hours of gaming.

- GPU @ +150/400 and never exceeds 76C.

- screen is phenomenal, can’t believe this is a TN panel. I got rid of MSI true color and that allowed the brightness to go up by a large amount. No ghosting or blur during any games.

- runs quiet ( I’m using a notepal cooler as well)

- easy access bottom panel

- MXM, something we all take for granted today

- raid 0 performance is rediculously fast

 

hmscott/J4ck974,

I've gotten farther with the MSI recovery files you linked, J4ck...Thanks!

I'm on the setup screen and going through the setup. Based on what you both posted, we shall see if I get a BSOD upon full setup.

Again, I'll keep you posted. I can't express enough the appreciation that I have for your help and input.

 

New BIOS E17A2IMS.10A for the GT75VR Titan Pro released: https://www.msi.com/Laptop/support/GT75VR-7RF-Titan-Pro.html

Note: make sure to right click on the ZIP file, properties, unblock file before unzipping it
otherwise all the files within will be blocked

 

So far, so good. Downloading drivers and utility programs at the moment, then on to the time-consuming downloading of all the apps and games I had on this system.

I have my fingers and toes crossed that the BSOD issue that J4ck experienced isn't around the corner for me.

Nevertheless, I've learned a lot from ordeal. I've been out of the system repair side of things for so long, I feel like technology flew past me a bit.

 

Do they list what the changes are? I’m still on the original release bios so not sure if I’m missing out on anything.

 

My MSI GT75VR will be going in for a repaste and repad. It seems to be overheating alot even without OC. MSI states it might be a faulty heatsink.

 

They rarely do list the changes, we are the

 

Just want to confirm some CPU scores from 3DMark timespy and firestrike. It’s really hard to hit 120FPS in many games because of CPU bottlenecks (high CPU usage and lower GPU usage). At 4.2ghz I’m getting the following CPU scores:

Timespy: 4,497
Fire strike: 12, 689

Do these match your scores @Phoenix ?

 

What are your temps exactly?

 

Exporting 1080p video in Premiere Pro, with Cooler boost activated...

 

Can someone run a firestrike bench at 4.2ghz so I can compare physics scores? CPU scores have dropped about a grand since I benched my other laptop last year and I’m thinking it’s the Spectre and meltdown patches that did it now. All my laptops show about a 800 to 900 point drop on the CPU

 

4.2GHz should give +13500 in FS physics.

 

It’s not, and it’s happening on every laptop with a 7820HK I’ve tested. That’s why I’m looking to confirm this. 4.2ghz only gives about 12,700 after all the windows 10 patches

https://www.3dmark.com/3dm/24779249?

The same goes for Timespy. No bloat, all set to high performance. No background CPU usage, no throttling at all.

https://www.3dmark.com/3dm/24779453?

 

6700K/7700K or 6820Hk/7820Hk ... All have exactly the same IPC. No difference between LGA and BGA silicon outside binning. If you can't get the correct FS physics score for mentioned fixed clock speed, look elsewhere. IPC is IPC!!

 

I don't get what's going on then, are you running windows 10?

 

Yes, WinCrap X (OS Build 16299.192). I have never seen difference in physics score between the different Win 10 builds. Look elsewhere or maybe you have some of MSI's unwanted Garbage or other software running in the background. Or use wrong power settings/voltage osv.

 

I removed all of the bloat and have everything set to max performance. I’ve literally done everything. This is also occurring on my friends Y920 with a 7820HK, can’t be coincidence

 

@Papusan Could It be because my system is only running one stick of ram at single channel instead of dual? I’m thinking that’s it , I need another 16GB stick to make it dual channel !

 

Yeah, I could smell something was wrong
The Physics score will suffer hard in 3DM11 + 3DM benchmarks. Not as much with pure Cpu benchmarks as Cinebench R11.5/15

 

I have another 16GB stick coming soon. However, it’s crucial instead of Kingston but with identical specs. Should be good I hope

 

I would rather not buy a laptop at this day and age if I were to only put 1 stick of RAM and limit myself to a single channel memory performance

 

the RAM speed and CAS Latency must be exactly the same otherwise you are asking for trouble.

 

Yep they are the same. The stock stick from MSI is the Kingston DDR4 2400 CL17. I am getting the same spec but Crucial brand. Why in the hell would MSI ship my laptop with only 1 stick of ram with 4 available slots? Id rather have 2x8GB with dual channel.

 

One piece of 16GB is standard, but most resellers offer 16GB (2x 8GB) as an option. Did your reseller not offer this option?

 

For upgradability reasons. If they put 2 sticks of 8 GB instead one of 16GB, then people would complain that they are now limited and must replace all the slots with 16GB sticks if they wanna reach the maximum memory capacity supported. That's where one should due his due diligence and ask the reseller how is the RAM configured so that if it was one 16Gb, the best choice is to get 2x 8GBs instead to be on Dual Channel or upgrade rom the get go with the same RAM type to 32GB and be done with it.

 

Best to be EXACT MATCH in a laptop.
Specs may be the same but the laptop's IMC may not like it and you may have problems running at rated speed without RAM training errors, or BSOD's. This is on a dimm by dimm basis, there is no easy one size fits all answer whether it will work or not. This is FAR more risky in a laptop than a desktop. Whether the problem is the MSI Bios or something else is out of my league. What matters is if it works or doesn't work.

2x8GB Kingston (Default Valueram; MSI branded) + 2x8GB Hynix CL17, all sticks exact same timings, caused problems in my GT73VR at 2400 mhz, mainly training errors and issues and BSOD's if the training failed, although *IF* the training passed and windows booted without crashing it was stable. At 2133 mhz there were no problems. I first noticed a problem when trying to reset RAM timings from overclocked (only 1T) to default and having it boot loop, or when flashing bios and it refusing to post properly after flashing a bios or clearing CMOS (since this forces RAM back to default and then it would fail to train at default timings and locking up).

Replacing the 2x8GB of Hynix with 2x8GB of Kingston Valueram (kingston branded)--all problems went away completely, the 4x8GB could be even overclocked to 15/15/15/35, 1T, tREFI 32727, tRTP=5, TWR=10, with NO problems (trains properly at faster timings most of the time, although setting tRTP to 5 (TWR must be DOUBLE tRTP) after tightning main timings previously always fails to train and RAM reverts to default), and I could even run at 2667 mhz with very loose timings (17/18/18/43, 2T), but latency was worse than 2400 mhz with tighter timings, even though write speed was much faster.

 

The problem will increase the faster ram you use.

 

I too have a GT75VR that came with one 16GB stick on the under side of the motherboard. I added 2 8GB sticks on the easy upgrade side just under the bottom panel. I bought 2 MSI24D4S7S8MB-8 sticks on ebay and it is perfectly compatible. However I am also getting in the 12,000's for CPU score in Firestrike. Is the only way to fix this to install another stick of RAM on the under side of the motherboard? That looks like a total pain to get to that requires a full laptop disassembly. Has anyone done this on a GT75VR or a GT73VR? I can't seem to find any guides on doing this or videos on youtube. Thanks.

 

Sigh....I cant upload any of them here but I have both assembly and disassembly videos on my hard drive.
Go look in the "Systeme" folder then GT73.

http://msi-ftp.de:8080/main.html

 

No, you don’t need all 4 slots filled but having an uneven amount of sticks at different sizes can force you to run in single channel mode. Check in CPUZ and see what channel mode your ram is in.

 

you have to do this unfortunately to get Dual Channel. I know it's a big pain in the butt but no other choice. Replace all your RAM with identical sticks to run 100% Dual Channel.

With the setup you have now, you are running in Flex Mode which still allows Dual Channel for the 2 RAM sticks that you have in the easy to access RAM slots and running on Single Channel in the lone 16GB stick. At least with Flex Mode you can still get *some Dual Channel* before Intel introduced Flex Mode, it was either all Dual Channel or everything goes back to Single Channel if you don't have matching RAM sticks in all RAM slots

 

so I installed the ram and now running in dual channel. Physics score stayed the same! still only hitting 12,894 at 4.2ghz. HOWEVER, i did see a 500 point increase in timespy. It looks like all these laptops (GT75VR) are getting the same score, so its not specific to my system. Can someone with the GT75 please run this bench today and post their score at 4.2ghz?

Firestrike:
https://www.3dmark.com/3dm/24816704?
timespy
https://www.3dmark.com/spy/3198308

 

my GT73 is clocked at 4.4 GHz so I'm not sure you want my scores

 

Ill clock mine to 4.4 as well. One thing I have noticed is that game performance in destiny 2 has gone up a good amount with dual channel.
for 4.4, are you running that 24/7?

 

@Falkentyne @Papusan @Donald@HIDevolution

Thank you for making me do this test, this was a reminder for me to actually see what the benefit of this overclock to 4.4 GHz gave me in the real world. Well, in Time spy, the difference between 4.4 GHz and 4.1 GHz didn't really matter CPU speed wise. What I mean is, take a look at this, an old benchmark @ 4.2 GHz but with a moderate GPU overclock vs now without a GPU overclock. See the results for yourself.

All at the expense of more heat.

So I'm gonna install the Dragon Center again and go back to the 4.1 GHz overclock and a moderate GPU overclock, that gave me the best performance.

Time Spy - GTX 1080 (390.65) CPU 4.4 GHz [W10]



Time Spy - GTX 1080 (376.39) CPU 4.1 GHz-GPU OC 150-300 [W10]

 

@Phoenix here are my results at 4.4ghz

 

Who that's awesome man

Please list the following

Your Windows Build Number (type winver in command prompt)
Your nVIDIA Driver Version
Your nVIDIA Settings, like Power Management is Optimal, Adaptive, or High Performance, and is VSYNC off or set to use 3D Application Settings, and finally, is GSYNC on or Off
Your Antivirus

 

@Phoenix here is another run with a slight bump on the gpu






Windows Build 1709 16299.192
NVidia Driver 390.65
For benching, NVidia control panel is all stock, Gsync off in control panel for benching
No antivirus

 

disabling c states might raise your physics score a bit.

 

Any of you nice guys want to help me out please?

It will just take 2 minutes.
Please download RW Everything
http://rweverything.com/
And install it, go to the "EC" tab and please post a picture screenshot of the EC window.
Will only take a minute.
I need to start hacking again.

Thank you.

 

The Physics score is awful @Falkentyne please run FS with 4.4GHz