The Official MSI GT62VR Owners and Discussions Lounge

My enter key is sticking. there's notable resistance when i press the key down, and it feels a little slow releasing too.

Is it easy to get in there and clean the keyboard? Definitely feels like something underneath the keys!

 

First step is to hold a compressed air can straight up and down (tilting it may spray liquid, which you don't want) and hold your laptop cradled between your other hand and inner elbow...take it outside and blow it out. If that doesn't work, let us know so we can go to step 2.

 

Phoenix also wrote a guide on how to remove the keys on steelseries keyboards. Long story short: you need a special tool (which you can make or find easily around the house) because its latched into a retaining hook so you have to displace the hook carefully without damaging the housing.

Once you get that off, then you can find out what is making the key stick and fix it. I HIGHLY suggest UNPLUGGING the laptop and disconnecting the battery cable internally before doing any sort of work on it, although for keyboards you may not need to go that far.

 

Yeah....I forgot about compressed air for a minute there. A combination of that + mashing the enter key a lot seems to have to feeling springy again.

Out of curiosity though, is it easy to pop these keys off and put them back on? Without opening the cover?

 

Good to know, thank you!

 

Dear owners, very quick favor,

Can you please check if this file "igdlh64.inf" is present in the below folder on your MSI GT62VR? It would be of great help.

C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375

Or in

C:\Windows\System32\DriverStore\FileRepository\

It is the Intel Display Adapter Driver. For some reason MSI repair center installed Intel display drivers on my unit although Intel GPU is not activated in this model so I wonder if it was a mistake. It is taking 800MB of my windows image.

Also, if a few owners can report the total size of their FileRepository folder it would be great. Mine is 2.51GB.

And the size of the WinSXS folder too in Windows folder, that would be awesome. Mine is 7.5GB.

Thank you

 

I don't have it, they must've been smoking bad stuff at MSI. The Intel GPU isn't even activated on the GT62VR..

 

can I please have a second check whether igdlh64 is present in your C:\Windows\System32\DriverStore\FileRepository\ before I delete it?

 

I will check tomorrow as soon i get on that laptop, but i'm 99% sure the file isn't on my system.

edit: i haven't got that file

 

Yes that happened to me and we were wondering about it in my KING thread. No body was able to explain it and you shared with me your old XTU profile to apply it on mine but got rejected. It seems it was because of the BIOS 116 update. I left the power settings as they are and did not revert them. Macmyc, can you now please run Cinbench R15 again and report your multicore score? See if it changed compared to before. My score with this BIOS version is 655. I believe your score with the older BIOS was 687 or something, check now.

 

first run with antivirus enabled, 674, second run without antivirus 675 and third run 682. Benchmarks mean nothing man.

 

My laptop has only one 16GB stick of Kingston valueram ddr4 2400 CL17. If i buy a 16GB kingston hyperx impact ddr4 2400 CL14 stick, will it work in dual channel mode with the existing stick? Or laptop might not boot?

 

Don't do this. Doing this on a desktop is bad enough. If it even booted, timings are different so you'll be lucky if you even get to windows on single channel. I would not mix RAM in a laptop. Better to just buy another kingston valueram off amazon.

 

Thanks. Bottomline: will 2 sticks of ddr4 2400MHz at CL14 give me noticeable improvement in gaming performance compared to 2 ddr4 2400MHz at CL17? I'm referring to cpu intensive games of course. Thanks.

 

What CPU is this? a 6700HQ? or 5x00HQ?
Video card?
You're going to be limited by video card TDP and CPU restricted multipliers and power limits FAR too much to worry about wasting money on faster RAM. Just get the Valueram.

Fun fact:
My 4 sticks (4x8 GB) of Kingston 2400 runs at 15-15-15-35, Command rate 1T, tREFI 32767, tRFC 270, and stock is 17-17-17-39 (2T). May want to consider messing with that.

 

It is 6700HQ and GTX1070. I am the same OP in the other thread which you just replied to. Thanks Falkentyne.

Are you suggesting that we can modify (overclock?) the CL on ram sticks?

wait you actually mixed two different ram sticks in your system? kingston + hynix? And they worked in dual channel? I guess 2 of the same for each channel?

 

Every mainboard is different. The kingston dimms are capable of cas 15 (all four of mine did it even though two were installed with the laptop and a manufacture date of 12/2016, and two were bought from amazon (to replace the mismatched Hynix dimms which were causing POST failures and BSOD's at startup due to bad RAM Training) with a 6/2017 manufacture date (not exact, don't remember), but if all four are capable of cas 15, pretty safe bet it can work. Depends on your CPU and IMC and mainboard also though.

I'm also running VERY tight subtimings too. (CR 1T, increased tREFI, decreased tRFC).

Just make sure you know how to clear CMOS if timings fail. Some laptops (GT73) will usually do a boot loop, fail to POST and revert the timings to default if RAM training fails, but if it doesn't revert to default timings and sit forever on black screen, you should find out how to force CMOS reset.

On GT73, that's holding down power button for 45 seconds, then releasing and waiting 60 seconds. Same for GT75. No idea about GT72, sorry.

 

Great info thanks, Falkentyne.

One last thing, CPU-Z shows that my MSI GT62VR laptop has a Kingston MSI24D4S7D8MB-16 RAM stick. I am wondering if it is the same as Kingston ValueRam KVR24S17D8/16 before I buy one. Is there another tool that shows me the full brand & model name of my RAM stick?

 

Exactly the same. Literally to the chips.
Just the MSI has a different SPD flashed to designate it as a MSI part, and a different "revision date" which won't affect anything.

 

Awesome, thanks Falkentyne.

Guys does the CL17 vs CL14 have any noticeable effect on framerates in CPU intensive games? (Comparing 2 sticks with CL14 vs 2 sticks with CL17, all else is the same)

 

It can, but not much. Most improvement are in synthetic benchmarks, like AIDA memory speed test. Total guess is a 3% improvement, but that's a guess.
Most people with laptops don't bother changing the RAM timings, since most laptops are CMOS Clear challenged anyway, and if not, they're power limit and TDP challenged. You're best off checking the massive DDR4 overclocking thread on overclock.net for more information on timings, but remember they have MUCH faster CPU's and much higher power limits.

 

One last thing, CPU-Z shows that my MSI GT62VR laptop has a Kingston MSI24D4S7D8MB-16 RAM stick. I am wondering if it is the same as Kingston ValueRam KVR24S17D8/16 before I buy one. Is there another tool that shows me the full brand & model name of my RAM stick?

AIDA 64

 

As said before, the MSI part is identical besides custom SPD, to the Kingston part.

 

Disappointing news guys I just took the laptop to the computer store to install a second memory stick and it appears that the existing stick is at the slot number 3 and to activate dual Channel we have to install the second stick on slot number 1 which requires disassembling the entire laptop. I just received my laptop back from MSI RMA with a brand-new cooling module and my temperatures are really better after several failed attempts to repaste it by MSI and the computer store so I decided not to risk another disassembly because the technician in the computer store did not do a good job repasting it the first time.

We tried installing the second stick in Slots 2 and 4 which are easy to access but that did not activate dual Channel mode. I am very disappointed with this choice that I have to make between good temperatures or dual Channel mode.

 

Try to get it sorted man, you don't want no crippled single channel memory performance. no way!

 

Can you confirm that in order to enable dual channel mode in MSI GT laptop, the two sticks have to be next each other on slots 1 and 3 or slots 2 and 4? True or false? Just tried slots 3 and 4 and it didnt work in dual channel. Theres no way i am disassembling again after all the frustration with overheating and poor paste jobs. It is finally running cool now.

Can I fix it by buying 2x8GB sticks and installing them on the easy to access slots 2 and 4? On top of my exisiting 16GB stick on slot 3? Will this activate dual channel? Can i then instruct the OS or BIOS to disable the 16GB stick in slot 3?

 

The sticks just need to be next to each other.
The laptops come *STOCK* with the RAM behind the keyboard. they would never have 1 stick in front and 1 stick in back !

Pinging @Donald@HIDevolution
Can you verify if the RAM that is installed by default behind the keyboard operates in dual channel?
or does that only go for the GT73/GT75 ?

 

I will not disassembe to add a second stick near the keyboard next to the exisiting one anyway. I just need to know if adding 2x8GB sticks in the easy-access slots 2 and 4 will activate dual channel and not cause issues with the existing 16GB stick near the keyboard. Assume all same frequency and CAS latency.

 

It does on the GT73VR. Both RAM slots behind the keyboard installed=Dual channel. I suggest you ask Donald. I don't know if the GT62VR acts the same way as the GT73VR.

 

Do I understand you correctly? You want to put 2 sticks (8 + 8) and 1 (16).
Total will be 3 sticks? ......
As far as I know, dual-channel mode will not work with 3 sticks.
For a two-channel mode, you should have only 2 sticks, maybe 4 - but I'm unsure. They should have the same frequency and voltage.
I have one sticks of 8 GB on the other side and one with an accessible side (8 + 8) and dual-channel mode works.

 

@Semmy Really? Please tell us in which slot is each stick. You can go to BIOS>system information and see the slots. If what you are saying is correct then that would be awesome and it would solve my problem. Please double check.

I already tried 1 stick near keyboard (slot 3) and 1 stick easy-access (slot 4) but dual channel did not work. How come it works for you? Should i have tried easy-access slot 2 instead?

 

@Unhappy User
You can't put 2 sticks at "easy access" and get dual channel.
The laptop MUST have the FIRST TWO STICKS in the "take apart and disassemble" area (behind the mainboard/keyboard). That's how they come originally from the factory, and when you do RAM upgrades from resellers with custom configurations (e.g. 2x16GB), they will install the first 2 sticks (at least good resellers like HIDEvolution) behind the keyboard, so the easy access slots are still empty. Most of these MSI laptops ship STOCK with 2x8GB behind the keyboard.

On my GT73VR, it shows the first 2 slots (behind the keyboard) are "Dual" and the two slots (easy access) are "Single" for some strange reason, when looking at tools that show direct memory configurations. I don't know why this is. But the overall operation is "Dual channel" shown in the system information testers (CPU_Z, HWinfo, AIDA64 etc). But it shows the slot configurations as the "First" 2 slots being "Dual" (MSI SPD x2, but kingston Valueram) and the second two slots being single (Kingston SPD, kingston valueram). When the 2nd 2 slots (easy access) had the two Hynix dimms, it also showed the Hynix operation was "Single" while the Kingston (MSI) was dual. This could be a mainboard restriction or a Bios bug, but whether it is or not, there's nothing you can do about it. Except put BOTH sticks together behind the mainboard/keyboard.

Then you can add another 2 identical sticks in front, and keep dual channel.

 

They are installed in socket 1 and 4

 

My old GT70 has slots #2 and#3 equipped, dual works per CPU-Z (that's one slot under the mobo (default at those times) and second on the easy access.

 

Hmm...well...

On the MSI GT73VR/GT75VR, Rows 0 and 2 are UNDER the keyboard behind the motherboard (MSI branded Kingston Valueram).
Rows 1 and 3 are "easy access" at the top! (Kingston valueram) (This is from HWinfo64)

CPU-Z has it 1 and 3 on the bottom and 2 and 4 at the top.
Yet CPU-Z says "1 and 3" are "dual" and "2 and 4" are single.
That's what it says.

Yet the entire system is in "Dual Channel."

Take that for what it's worth.

 

Falkentyne, thanks for the input. However, what you stated contradicts with what Semmy has on his GT62VR which is also my laptop. Maybe because you have a different laptop? If I understood Semmy correctly, which I really hope is true because I want to copy him, he has one stick under the keyboard, and another stick in the "easy-access" area, slots #1 and #4 using BIOS numbering, and dual-channel is activated for him. To avoid confusion, please use the BIOS slot numbering instead of CPU-z, although the slot numbering should be identical in both.

Instead of slots #1 (hard-access) and #4 (easy-access) like Semmy, I tried #3 (hard-access) and #4 (easy-access) yesterday but dual-channel didn't work. Maybe I should have tried slots #3 (hard-access) and #2 (easy-access) instead and see if I get the same result as Semmy.

@Semmy, how did you know dual-channel is activated on your laptop? Using CPU-Z? Can you show us a screenshot please of Memory and SPD tabs?

 

So the older GT62VR laptops, come "stock", with one stick installed under the mainboard/keyboard, and the other stick installed topside? Are you serious?
That's STOCK?

 

My dual channel config is on Slot 1 and Slot 3, which are the hidden ones.

 

No it is not standardized as you may think. Each unit is different depending on how MSI in each country shipped it. My laptop in canada came with 1 16gb stick in hard-access slot#3. Other review units on famous tech websites came with dual channel enabled stock. Semmy, in Russia, has one stick in slot #4 (easy-access) and one stick in slot #1 (hard-access) not sure if he put it this way or not.

EDIT: Just hung up with MSI Canada, they said the MSI GT62VR 6RE in particular shipped with only 1 stick. I wonder how countless units out there have dual channel, and i doubt review users customized it themselves.

Waiting for your confirmation and CPU-Z screenshots @Semmy.

 

you must use AIDA64, and then you will understand everything. First I installed the memory in slot 1 and 3, and I had a single channel. Then I put in 4
(1 - 4) and received a dual channel mode. But Wikipedia says that symmetric connectors are not a necessary condition

( " Rules for enabling dual-channel mode [edit | edit the code]
Two-channel mode can be obtained by using an even number of DIMMs.

To enable two-channel mode, the following conditions must be met:

the same configuration of DIMMs on each channel;
the same capacity (128 MB, 256 MB, 512 MB, etc.). An optional condition;
memory channels A and B must be identical;
on most motherboards (with rare exceptions) symmetric memory slots (connector 0 or connector 1) must be filled in.
That is, in the two-channel mode, the memory of one frequency, of the same type, will work. Memory of different volumes will work if all the conditions are met.

Note:

The increase in performance from the use of dual-channel memory operation depends on:

type of memory;
timings, memory delays;
such as a motherboard chipset or a memory controller type;
memory frequency
and a number of other factors." )

When i buying a laptop I had only 8 GB. Then I bought another 8 GB and put it in slot 4

And I'm not from Russia, I'm from Ukraine. At first there was no Russia, first Ukraine, then Russia. (Kiev from 500, Moscow from 1147). Its like England and US you know? ....

 

it does not matter where the laptop comes from. My laptop is from Poland. It can be Ukraine, England, Canada or the USA ... but they are all produced in China

 

Sometimes the OEMs put in single or dual ram sticks in Primary ram slot. Only the OEM's or the manual can tell where it is for each model. This for max stability with what they put in. They buy ram from several, but will always go for the manufacturer who can give them best price/earnings in current time.. Not what can give max stability. Minimum specs is what counts.

 

@Semmy, apologies for my ignorance of your country of origin. Thanks for your post, but after seeing your pictures i now have two questions about your case:

1. Do you own an MSI GT62VR 6RE laptop or a different model? Can you please please please share your full laptop model name? I only see ONE RAM slot in the camera picture. There should be TWO next to each other on this side and two on the other side.

2. I still don't see a screenshot of the slot numbers occupied by the RAM sticks. Can you please please please take a photo of your BIOS system information page or SPD tab in AIDA showing each slot to clear this out for me once and for all.

I need to be confident that i can copy you before i go out and buy another $180 RAM stick.

Thanks again.

 

While we wait for Semmy,

Owners of the MSI GT62VR,

If by chance you happen to have 2 memory sticks, one in slot #3 and one in slot #2 and are working in dual channel, kindly share a screenshot of CPU-z SPD and Memory tabs or a photo of your System Information in BIOS.

Many thanks in advance.

 

I have a GT62VR 6RD. There are 2 slots, take a look. They are located side by side. One on top of the other

 

Thank you Semmy. If no one has any comments on this, then slots #2 and #3 should work dual-channel for me same way slots #1 and #4 worked for Semmy. I hope the 6RD vs 6RE in the laptop model name is not an issue.

 

It worked!! Dual channel is finally activated on my MSI GT62VR 6RE by using one easy access slot #2 and one hard access slot number #3. That is contrary to the common assumption that 2 sticks should be next to each other.

Thank you Semmy and everyone for your contributions. Now to test my performance gains.

 

That's a strange one, have you tried having the same memory modules in both of the slots in the same compartment?

 

If i understood you correctly, no i can't try that because one of the sticks is in the hard to access slot #3 and I don't want to disassemble my laptop because it used to have overheating problems and it has just been fixed by MSI RMA. Now i have one stick on each side of the laptop operating in dual channel mode.

 

I see, how did you verify that they are running in dual channel mode?