*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

UPDATE on my broken Aero 15x - it has been fixed through International Warranty (a Motherboard swap) in Poland. Took 24 days from the day they received it until I got it back. They also sent me an extra cable for the Charger for EU sockets (my Aero was bought in the US and came with the US cord). Good communication from them too.


Details on how I RMA'd:
My Laptop stopped functioning (didn't show any signs of life) all of a sudden about a month ago. Since I bought it in the US but currently stay in Europe I was confused over where to fix it. I mistakenly called US warranty service and 4 different reps told me conflicting info. I eventually called Polish (closest to me) Gigabyte Warranty center and they said they could fix it (in English).

The whole process of registering was confusing at first due to the amount of different Gigabyte websites, issues with Serial Number stickers on the Laptop and sometimes shoddy English on the websites. However once I spoke with the Polish guys I just followed their instructions and it was fairly straight forward.

1) Even if you just bought your AERO - Take A Picture of your Serial Barcode and number on the bottom of the Lapop! The warranty card doesn't have the right number - it's only on the laptop and in my case it was barely readable after only 2 months of use. You will need this number in case of RMA.

2) First I created an RMA through this website: http://rma.gigabyte.us/
It requires the S/N from the bottom of the Laptop (see above) and needs to be put in correctly. It should detect your laptop based on what you enter. But in my case it detected it as a different model, so I manually switched to Aero. If it says "you are out of warranty" or something like that - in my case it meant I entered the Serial incorrectly.

3) A day after the website sent me a confirmation of the RMA # with instructions on how to ship to the US.

4) Instead of shipping to the US I sent the Polish Warranty service an email detailing my issue again, providing all of the Serial numbers, copy of the Invoice (I sent one from Amazon) and the RMA # from bullet 3). They have confirmed the same day with a new Polish RMA # and Instructions for shipping to Poland.

5) I packed and shipped to Poland - I put the laptop in the original packaging, then wrapped it in a lot of bubble wrap and put it in a huge box (at least three inches of space from each side of the original packaging - overkill, I know), lined with kitchen sponges (couldn't find mailing foam and sponges are dime a dozen here).

I took pictures of each step of the packaging and sent it along with the Tracking number to the Warranty Service (just a pre-caution). Since I shipped my power brick as well, I made sure to mention it in the email and attach a picture of it as well. I had to pay for shipping and packing myself.

6) I continued writing to the Warranty office from time to time asking to confirm if they received it, then asking for updates. They were very prompt with their replies. On April 17th they received the spare motherboard, on the 24th they shipped the laptop and I got it two days later with Courier service delivered to my office. They paid for the shipping.

 

Smart Update on new Aero 15x shows bios FB05 available. Not on the site so no patch notes. Anyone know what it addresses?

 

what changes in last keyboard firmware update? does it fix double typing on Aero 15 1060?

 

well, finally I get my first gigabyte laptop and this is an Aero 15x V8
I just get my laptop today, so far everyting went very smooth, I have read a lot on this forum about aero series, a little worry about keyboard and heat, but glad that my aero 15x v8 seems like doesnt have any trouble.
the screen is good, very little light bleeding, really really minor, for me almost un-noticed
typing on this laptop I need some adjustment because for me the layout a little bit different for my style, but there are no trouble whatsoever about the keyboard
the touchpad is surprising well, running the latest update driver, really good
I have updated almost everything today including the newest nvidia driver
undervolted the cpu @ -135mV , when gaming (15-20 minutes) and benchmarking (3DMark etc) now I my cpu temp doesnt exceed 86c
about the GPU, GTX1070 max-Q, I OC'ed a little but I do undervolt around -140mV and my temp never exceed 78c
but the speaker is below standart, but this is a personal preference coming from a macbook pro user

well overall I'm really satisfied with this gigabyte aero 15x v8, still I want to get a ddr4 2666 sodimm to make this system running as dual channel memory

 

Is there no problem about the keyboard that when you click the edge of keys or narrow key like function keys the inputs are ignored?

 

"the problems i have with my new areo 15x"

I just got mine today, well the second one. The first one i got had big light leakage, i had to let amazon replace that one.
I was afraid this one would have the same problem. Luckily this one didnt have light leakage. That's one problem down.
The keyboard had a hard time registering one single enter. It had double click when i typed a key once. This problem apeared on "g", "u", "y", "d". I am really frustrated now. i m even thinking whether to return this computer all together for a refund. Well, i have 30 days to make that decision. I hope it is only a new hardware problem that will get better as it wear, like how some new keyborad would hard time typing in the first couple days of owning. Or do any of you can give a tip for how to deal with the problem. I'm thinking taking the troubled keys off to see whats going on down there. Keyborad problem, help needed. Double key enter problem.
Thank you!

 

Hi... can you please explain to me how did you undervolted the 1070 MaxQ GPU to -140mV please? In Throttlestop, doesn't the GPU undervolt tab refer to the Intel GPU? Thanks!

Carlos

 

I have try everthing and seems like I cant produce that problem, everything works here

I'm using MSI afterburner, Throttlestop only for integrated gpu (intel 630)

 

keyborad problem out of the box.
Does anyone here havve problemss with the keyborad registering single clicks? Mine had problems with some keys entering two times withh one click. Should I revome tthe keyy capss to check if somethhing wrong with the rubber? Please help! (After typing the post, i found out hhow many double key sstrockes have came ouut. what do i dooooo?)

 

Thanks.. Can you please explain a bit how you did it? Did you change the voltage curve? If so, can you post a Pic of the curve?

Sent from my ONEPLUS A5010 using Tapatalk

 

Keyboard chattering fixed!!!!!!!
I had a big problem with key chattering, after searching online, i found out there is a new keyboard FW update that fix the problem. I dont know it's the hardware problem or the software's issue. So far, after typing about 400 words, i haven't had any issue with it. I hope this is the end of the problem. I have regained my faith with te computer, but i hope its not a hardware problem. They might have intergreted a software that ignores extreme fast key strokes, such as those under 50ms. Any how, people at gigabyte did something that made me regained faith. I am keeping this computer.

 

sure, here my voltage curve and clock :

Spoiler: curve

 

Thanks.. but there's something I don't understand. My 1070 maxQ shows, when stressing, it reaches a maximum of 1513MHz or so... Your graph starts at 1600 and ends at 1900MHz... there's something not adding up to me... sorry for being so stubborn....

Carlos

 

No, thats fine,I'm sorry but I'm no expert too, actually I cant really answer your question, I just doin something trial and error based on couple of tutorial here and there, and for now at least that curve works well

 

See this thread http://forum.notebookreview.com/thr...5-w-x-v7-v8-common-problems-solutions.816143/
the gpu undervolting section should answer whatever questions you have

tl;dr you are probably hitting power or thermal limits (92C).
More likely power limit - for the 1060 that's 60-70W, easily reached. 1070 maxQ may be similar but idk for sure. GPU will throttle to maintain that limit.

 

After updated the keyboard FW, my keyboard chatter (duplicated keys) is fixed. For those who still have problems with it, i think we have the different problem. Before the FW update i cannot type this many words and not get key chatters. So, i have typedmore than 600 words, in both testing and just normal useage, there not one key chatter. So, if you have key chatter don't listen to those people who tell you its a hardware problem. I think its a soft ware problem. (Another 100~200 words without chatters. I ok with this computer now.)

 

Thanks!

I'll see if I can play a little this weekend with the undervolting curve a little more...

Best regards....

 

youre welcome

anyway, does anyone here already succesafully replaced the default ram or adding more ram to make running at dual channel?
because just now I replaced the default ram using 2x8Gb DDR4 2666, Corsair vengeance CL18 and my laptop wont boot, its on but just blank screen, fortunately I switched back to the default ram and running normal again

its just a bad ram or maybe not compatible with this aero 15x v8? I cant test this new corsair ram to other machine since this is the only laptop I have that use ddr4 and the other is a desktop pc

 

I did.. I added a dim of G.SKILL Ripjaws Series 16GB 260-Pin DDR4 to get 32GB in total and it booted no problem and I got a nice boost in Mem benchmark scores in dual channel.... no issues whatsoever....

Carlos

 

Well, you see, it is a hardware issue that is trying to be solved through software. In fact, the solution gigabyte provides is pretty similar to the workarounds users have posted in the past.

 

Intel released their newest graphics drivers dated 4/26/18 and I was able to successfully install with no issues. I noticed that the optimus switching stuttering/micro freezing has been greatly reduced. Still noticeable but has been reduced.

https://downloadcenter.intel.com/product/80939/Graphics-Drivers

 

Great that there's an update, but unfortunate that it didn't help me with the freezes at all.

 

It's so funny that Gigabyte tries to solve the keyboard problem by prolonging the delay time between each inputs, despite the fact that this laptop is advertised to have N-key rollover gaming keyboard. What's the point having a gaming keyboard that can't read more than one inputs in a narrow time slice?

 

Is there no problem with the function keys, guys? Mine has been returned due to function keys.
Unless push hard the middle of function keys, the inputs are ignored.

I don't know this problem is limited to my faulty one, or exists on every products.

 

Is there a way to get the keyboard lights to turn off when the screen turns off?

 

Unfortunately not, I wish there was :l

 

Dang, that sucks. I guess i'll miss that from my old laptop. Had a proximity sensor that worked surprisingly well.

 

Mine is the v8 with 1070 max-q. I can play video game for about half an hour (100fps in rainbow six siege), and gpu would just run at around 80%, game would lay at around 50 fps (rainbow six siege). I dont know whats happening. Are there any way to solve this without using third party methods? Thank you!

 

you got thermal throttling, it is an issue but its normal, heat is our enemy
undervolting, disable turbo boost, etc that are some method to tame the heat

 

This guy on YouTube, Western Gents United, reviewed this laptop, and his unit, he said, "would not throttle, it just would not throttle". Does this mean thsi problem may be solved without software short term fixes?, such as repasting

 

Take those reviews with the grain of salt. I love his enthusiasm and his videos but keep in mind that laptops that he is reviewing are loaner laptops cherry picked from Gigabyte that is different what average consumer like me and you will get..I would not be shocked if Gigabytes repasted all of the loaner laptops that go out to reviewers.

In this case Aero 15x and in the videos you are talking about you will notice that ram that he has in his aero is a Gskill brand name ram and we get no name ram stick slapped onto our retail unit along with generic powerbrick that is nothing like the advertised powerbrick with charging USB port. Also I am not trying to single out him specifically but you will notice a pattern in these YouTube reviews where they will generally praise the laptop and throw in a soft ball “flaw” just to appear that they are critical of the laptop but in reality they would not dare slamming the laptop and jeopardize future relationship with manuf. marketing department. None of these reviewers, no matter how good they are, rarely if ever mention chatter, backlight bleed or some other fatal flaw that cannot be easily fixed.

 

I was just going to mention that. BTW, you think repasting the laptop works?

 

Interesting that side by side the GTX 1070maxQ is only 5% faster than the GTX 1060 on average.
Surprisingly that video was the only comparison of 1070maxQ and GTX 1060 I could find on the web.

I think the 1060 and 1070mQ both have similar power limits (in fact it seems max-Q is just a hyped up way of saying 'vBIOS power limit') which would explain why there is barely a difference. In theory the wider and slower cores of the 1070mQ at the same power should give an edge over the 1060 but its bigger memory system probably cuts into the available power budget.

It may be too early to say for sure whether the 1060 & 1070mQ have the same power limit across all laptops - but if they do then there's going to be no difference in cooling, temperatures, or battery life.
In theory software that stays under the power limit of both chips would allow both to hit max boost clocks, thus making the 1070 faster b/c of its higher core count - but that doesn't seem to happen outside synthetic benchmarks. Max-Q chips aren't even binned.

TL;DR
Looks like paying 300$ more for the 15 x/1070 maxQ model may not get you much of anything in return.
If the real world performance difference is similar to the 5% from the acer comparison video it just doesn't make sense.

For that 300$ you could buy a 1TB nvme SSD (if you know where to look, otherwise 300-400$) and end up with an aero 15 non-x that has the same performance as the x-model and 1.5TB of total flash storage.

Can anyone with an aero 15x check the power limit of the 1070 maxQ? Just download hwinfo (it's free) and open the sensors window, then run a game/benchmark and see where the 'GPU power use' caps out? Image below is just from my 15w-v7/GTX 1060 at idle - but it has a max power limit of around 70W.

I think if you look in userbenchmarks for the aero 15v8 models, it seems g.skill ripjaws is the most common ram. If you think userbenchmarks is a representative sample then at least your chances of getting ripjaws are decent.

 

do you monitor the temperature? what is your room ambient temperature? repasting is one of good way to tame the heat but some say it will void the waranty

here is mine, but I did a little OC on the GPU :

 

What's this application? And have you repasted? Thank you!

 

I'm using Hwinfo64 and still no re-pasting, maybe later for now

 

temps with liquid metal if anyone is interested. in 3d mark firestrike i get 63°C gpu 73°C cpu max.

 

Doesn't that graph say 85 as CPU temp?

 

Has anyone gotten a clean OS install from HIDevolution? Is it just a reinstall of windows 10?


Sent from my iPhone using Tapatalk

 

Hi, does anyone know where i can get the old Keyboard FW 3.0. 7.

I still have this issue with not recognising key strokes since the new firmware update. With the old one it was working perfect when running that small chatter fix in the background.
For me especially the i was chattering a lot and now since the update it occasionally misses the i. Less often but still annoying especially since i am working on a 5000 word document.

 

I'm sorry if this post is not appropriate, but here is my 3DMark firestrike result, seems a little bit off

Spoiler: 3dmark

 

@fireedo

Your graphics score is 16000 and that seems just fine for a 1070 Max-Q? In fact, a little higher than I expected, I've seen mostly 15k-ish scores.

My GTX1060 overclocked Aero 15 gets 12k graphics score (look at link in sig) so this score is right in line with how the 1070MQ performs better than the 1060.

 

I think he was referring to the weird RAM Branding

 

Ah, I totally missed that!

 

This was with aida64 to Test Extreme unrealistic conditions. No thermal throttling. The other temps are from the 3d mark Benchmark firestrike

 

I tried to circumvent nvidia's power limit (~70W for 1060) via hardware.

Ripped the board out, ran furmark, started poking at it live with tweezers.

Stuff I saw: Intersil 95855A for intel stuff (side facing keyboard), uP9511P for GPU (also side facing keyboard), uP1666Q for GDDR5 (side facing the floor).
TI INA3221 for gpu current sensing like on desktop cards. Have photos but cant be bothered to post.

There's a 5mOhm shunt resistor on the left side of the board (facing floor) visible when you pop the cover off. I tried shorting it but reported power consumption didn't seem to change - GPU boost wouldn't push voltages/clocks any higher in furmark. There are no big resistors like that anywhere else on either side of the board, though I didn't take heatsink off so can't be 100% sure.
I also tried shorting various other resistors around the board and nothing worked. Not sure if it's b/c GPU is calculating power some other way or because my tweezers weren't very conductive - no multimeter to check for sure and no liquid metal on hand.

Also I managed to slip my tweezers a couple times while testing it live. Shorted out the board several times --> sparking (LOL) & shuts off immediately. Fortunately the mainboard seems surprisingly resilient, thought I would have fried it multiple times but it 100% works. Good job the board design at least, gigabyte.

Best hope for lifting power limit still remains liquid metal on the shunt resistor. Don't do what I did.

----------------------

Also I took off a keycap and started messing with the switching mechanism. I can 100% confirm with absolute certainty as if god said it himself that the keyboard chattering is a hardware problem (with the stiff rubber domes). Sure a future firmware update might help but it wont be better than keyboard chattering app and is not a true fix. Only replacement hardware will take care of it.

 

sorry that my fault, yes that's ram brand is really unacceptable, it is a v-color product and first time i heard this brand, even on their website doesnt mention this ddr4 2666 ram

 

Could you explain how stiff key switchs are related to the chattering?
Also, is this problem affecting the ignorance of inputs depending which side you push on each key too?

 

It's nothing to do with the plastic retention arms under the keycaps, just the dome. The dome acts like the spring that pushes the keycap up and holds them in place when you're not typing. On these aero keyboards the force required to press down the key is more than you would find on most other laptops and that's due to the stiffness of the dome. The problem is something to do with the dome - it is either not a good design or the manufacturing is very loose. Basically they bounce and re-actuate the electrical contact after you press.

Testing:
I took the keycaps off and pressed only the dome down with a plastic spudger tool to rule out the effect of the keycap/plastic arms and the chattering was present. I tried my finger and the chattering was present. I also tried pressing the dome with both sides of the keycap (keycap not secured to the plastic hinges) and the chattering was present. All on video, with slo-mo, so I am 100% certain.

There were a couple times I pressed down on the dome and the input was ignored, so whatever issue you're having may be related though I can't be certain about that just because it's harder to know whether the ignored input was due to the dome or due to not pressing down enough on the dome. You can try reseating the keycap since they need to be secured to the switch in all 4 corners. If it's not that or you don't want to risk damaging a key then you should return it.

 

I'm having an interesting issue. It seems windows task manager is detecting my 32GB of RAM as 2666Mhz, but 3DMARK and CPUZ are detecting it as 2400MHZ. Is there some setting I need to change somewhere for this? Screenshots here: https://imgur.com/a/Eut9xIv