*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

You should install Intel Graphics Driver. But there are so many problems after you install Intel Graphics Driver.

 

Have u tried setting the brightness to manual instead of auto?

I had the sam3 issue.

 

Yea, i cant update the gpu drivers as well. Same issue. Anyone got any tips for that?

Also, did u update windows drivers?

 

Yes, but I have changed the several things with Smart Updater. Also I changed the crappy ELAN trackpad driver to Lenovo's ELAN Precision driver.

 

That happens when smart manager isn't running in the background. Try launching that up and see if it works.
It's a little sad that Gigabyte didn't hard code that shortcut in. The volume is the only hard coded shortcut.

 

Thanks, yeah I was able to troubleshoot it.
Sucks that we are stuck with Smart Manager.
It's not bad, but I like having a clean, no-manufacturer-software machine.


BTW did anyone repaste on an aero 15w (7700hq version)? I applied kryonaut on the laptop AND undervolted, but it seems to have only dropped about 5C (both gpu and cpu).
I know for sure I applied the paste correctly.

 

Yeah, I re-pasted my unit with Kryonaut a few days ago and am getting a high of 82 under load on the GPU (balanced profile). It's on par with the LM application I had earlier, better on load IMO.
What's your undervolt at? I have mine set to -125mV (testing -140mV right now, but doesn't seem to be stable when I connect my other monitor).

 

Currently at -0.140mV.
Still continuing to test, but seems fairly stable.
(Performance Mode) 16gb stress test on ROG RealBench has temps going to 90C on CPU and about 87C on GPU; which seems high.
I'm in Southern California, and it's pretty warm today.

 

I'll have to try that out as well. I just stress test with intel XTU. My method of testing is launching a game, with chrome being CPU intensive on my second monitor.

 

Try testing more than that.
Just re-tested at -0.165V for 30 minutes using ROGRealBench (87C CPU and 84C GPU) and Prime95 SmallFFT (67C CPU and 61C GPU).

***I figured out why the Right Shift Key does not light up well. It is because the rgb leds are not centered with the word "Shift." See the attached picture. So at least I know it's not broken (just not designed properly).

 

@Marlon Estella I got 91C and 84C for CPU/GPU on High Performance on the same test. Using Balanced, I got 80C/81C.

EDIT: CPU has a -140mV voltage offset on both core and graphics.

 

I'm not sure if this is related or not yet but it seems that after resently upgrading my BIOS on the Aero 15 (i7-7700hq) that the webcam not longer works.
I upgraded from the previous 09 beta version to this version: FB0D FD0D.

I've tried toggling the webcam in the smart manager app with no success.
Sometimes on boot up it works. Rarely so far.
Sometimes on wake-up from hibernate it works for a few moments then is no longer detected in the Device Manager.

Anyone else experience an issue like this?

 

There's a very serious fault with Aero 15x v8. Single key input and key combinations are ignored with this keyboard. I think the problem are
1) Faulty hardware. If you push slightly edge of key, it's 100% ignored.
2) If a key is pushed too shortly, it will be ignored. The acception delay is too long.

It's really annoying.
Have anyone had this problem?

 

That's because of the new Keyboard firmware update. Because before it had a bad keyboard chatter. And looks like they have over done it. It was actually better with the old firmware in combination with an adjustable chatter fix program running in the background.

 

Hello guys,
I have skimmed through some of the thread and have not seen this, might have missed it though.
I have Aero 15 (i7-7700hq). It was working fine for half a year or so however, around a week ago I came across a problem. I was playing fifa in my bed and laptop was on the sheets. The game stuck for a moment it thermal throttled, I guess. The strange thing was that during that I noticed that my network adapter was disconnected for a moment before connecting back on while subconsciously trying to access other programs using alt+tab to check if it is still alive.
Since then it reoccurs every time I move my laptop (from desk to my lap, for example). It disconnects for 10-15s and comes back on but it is annoying as hell. It seems that something might have happened to my network adapter and whenever I move my laptop I somehow move the adapter too.
Has anyone faced this problem before or will I have to go through the Gigabyte to fix it?

On the other note, a couple of days after the first occurrence smart update started to pop up every time I boot up with suggestion to update to P65 but when I run the update it never goes over 0% (left it for 11 hours). Do you know what this update is about and if it may be related with above described problem.

Thanks.

 

I got this once, I just stopped the update when it wouldn't move past 0%. There is an update for smart update, so I think it was trying to download that.

 

Updating smart update has done the trick with the pop up

 

Scan lines on the Aero 15x v8?

Hi all,
First time posting. Normally, I do through searches to find answers, but this laptop is so new, I couldn't find anything based on what was posted.

Has anyone every seen scan lines on the aero 15x? I'm not sure if "scan lines" is the correct term, they are faint horizontal lines that are static. They remind me of starting a CRT. There are most prominent on solid colors be are visible all of the time.
Here is an image of it.


While I did take this with my smartphone, those lines aren't created by the moire effect, this is exactly how it looks to my eye.
The system is completely stock and it was this way out of the box. I even reformated the system just to see if I may have done something, but they are still there. I switched between 144hz and 60hz, and they are still there. I see them on the Intel graphics and the Nvidia graphics.

They don't appear on an external display.

Is this a setting on my internal panel, or does it need to get serviced?

Thanks for your time!

maltin

 

I don't think the cause of the first problem is not from the firmware. I think it's because of too short key stroke design(hardware limitation). I'm considering returning this.

Anyone having this problem out there, please share us information.

 

I'm doing some keyboard tests and mine seems to be working fine (I have a 15w; 7700HQ w/ 1060).
Are these issues specifically for Aero 15x models, or are there some on Aero 15w?

 

The 15w with the 7th gen processor is not affected by the chattering issues, but has issues of its own discussed in the past.
The issues currently being discussed are for 15w 8th gen, and 15x 7th/8th gen

 

Yes, the keyboard still chatters (repeat keys) regardless of whether I'm typing normally or pressing the same key in succession.
The chattering is a physical problem with the keyswitches. If you didn't notice chattering before the firmware update, you wont notice it after. If you were having keyboard chattering before the firmware update, you're still going to have it after. I think I've tested the keyboard pretty well both pre & post-update. If anyone is saying that the keyboard FW update fixed their chattering, highly doubt it.

That's not true. The chattering is a physical problem with the keyswitches, and all aero 15s (15w/15x/15x v8/etc) all use the same keyboard so all are affected.
I have 2 aero 15Ws (7700HQ + 1060) in front of me and both have the problem.

 

Apologies, they switched keyboard vendors a few months after the launch of the 15w 2017 and I completely forgot about that. The earlier models don't experience the chatter issues, but have other issues like some specific combinations of keys not registering, or not being able to register more than 3 keys at a time (I experience this one, don't know if anyone else does).

 

So... even if I change the keyboard with new one, it will be same? Wt..
I think it's very serious problem, but you say they haven't done anything since 2 years ago?

 

I also have a very early Aero 15 and have the key combination problem (not registering certain 3-key commands) but no chattering.

The keyboard on the 7700HQ Aero 15 was replaced a few months after release, so all newer 7700HQ Aero 15s could also have the chattering issue.

 

Seems like a glaring quality control issue doesn't it? To be fair most of the keyboards probably function fine (I hope) so if you get it replaced it maybe it will be fixed.

I can clarify what I mean about them not doing anything: underneath the keyswitches there's a contact that lets the computer know whether the key is either pressed or not. There is no in-between. That's why when the repeated keys happen you can't fix it in software, because the software only knows when the key is depressed and nothing else. If I were typing normally I might press down L [+0ms] then L [+140ms] then L [+166ms], but If the keyboard were chattering it might look like L [+0ms] then L [+41ms], or even L [+0ms] then L [+180ms] (I've seen up to 180ms on both aero 15ws).

Tell me, if you were windows / the keyboard firmware / chattering fix app, which of these looks like chattering?
1. L [+0ms] then L [+120ms]
2. L [+0ms] then L [+ 41ms]
3. L [+0ms] then L [+180ms]

You would probably reject #2, right? Based on the fact that nobody can type a repeat key in just 41ms? Well, you would be right - but what if I told you that #3 was also chattering? If you also reject #3 then you would end up rejecting #1 and also pissing people off who didn't have the chattering problem to begin with. That's why there is never going to be a firmware fix. Outside of some fancy software with heuristics that detects what you are typing and lets you flag the worst-chattering keys (which btw does not exist) there is no fix.

And yes, I really do think gigabyte's FW updates are not doing anything, and you shouldn't expect much from them. For me with both aero 15ws updated to the latest keyboard firmware repeat keys still happen all the way down to 39ms (when I bothered to check), and this happens both while 'stress testing' the keys (o o o o o o oo o etc) and normal typing. That has been the case for both machines, the worst of the two having gone through 3 keyboard FW updates including the latest.

There really does not seem to be any sort of intelligence in the keyboard FWs and I think anyone saying otherwise has not really done enough testing. It's all probably related to the RGB.
If I get bored enough I'll try to take the keycaps off the worse laptop and jiggle the switch around to see if it helps, LOL

 

I have no keyboard chattering issues, maybe you guys must type properly Aero 15 v7

 

I am seriously considering returning this due to that keyboard problem. How do you think about this? Should I return this and get MSI GS65 or Dell XPS 9570 instead?

 

If you're considering this laptop, please don't.

I received mine today from Amazon. Messed with it all day long to try and get temps down, I undervolted -.160 and temps barely changed. CPU sits at a dangerous 90-95 degrees. Absolutely unacceptable.

Light bleed is apparent in 3 corners, distorts colors. Very very annoying.

Right shift key does not light up.

Performance in games is nowhere near the claimed results by reviewers, Dave Lee reported an average of 137 in overwatch on max settings, I hardly ever broke 100 fps.

Do not buy this laptop. Even if the laptop wasn't literally melting itself apart one gaming session at a time, there are simply too many issues to make this laptop worth it. I contacted gigabyte to see what they'll do for me but I can't rma a laptop right now. Not for maybe a month. And by then the new xps will be out...

 

Because your Laptop has thermal throttling. Playing in bed or something like this? This can cause high temps. Maybe a repaste of the thermal Paste will help. I had high temps and fixed it with LM/Kryonaut

 

Posted in a different thread but: Is there a way to disable the lit up GIGABYTE logo on the back part of the laptop? Any guidance is much appreciated. Thanks!

 

Unfortunately, no. It will be lit up no matter what.

 

I have no experience repasting so not a good idea. And I was playing with the computer on my work desk.

Besides at $2300 I shouldn't be expected to risk damaging my computer just for it to not melt itself apart - that's ridiculous, I'm sorry.

 

yes, i understand completely!

 

I don't know but want to know too. If you find out, share with us.

 

I just got my Aero 15x last week. I haven't had a chance to do any major testing. Did a clean install but I'm having trouble downloading SmartUpdate

I downloaded smartupdate from the website [3.9.1] but once downloaded, there is a new update available 3.9.5 but it will not download properly. It just fails each time & then I have to re-download 3.9.1. Has anyone else had this issue?

 

I had that issue. I just kept trying, and clicking on both the links.
Eventually I was able to update.

 

Ok thank you! I guess I will keep trying! I stopped after trying twice. Good to know it worked eventually!

 

I don't think there's a way to disable it. Isn't it just a "window" that allows the screen backlight through the other side?

 

My Aero 15 came with Windows 10 Home (not pro). Since it doesnt have Bit Locker to crypt SSD with TPM, I wanna ask you guys, how do you keep your files safe on laptop? I mean do you use some 3rd party software to crypt your files to keep it save if your laptop will be lost or stolen?
I have Samsung evo 850 SSD, I heard it has hardware encryption, but I dont know how to use it google not helped.

 

It's not the LCD backlight. It's dedicated LED on the back panel, you can check this by turning off LCD.

 

Hey Guys! Hope you're all doing well.
Needed some advice from you guys.
I am planning on buying a new laptop and I've been confused between the Aero 15W v8, MSI GS65 & the Zephyrus GM501GS.

I have been inclined towards the Aero majorly because of an all round appeal on paper and the number pad [It's one of the things I look for in a laptop] But I have heard negative things about the Aero in terms of screen, keyboard and heat. Could you guys give some advice? I don't want to buy the 15X as I feel a 1060 is more than enough for me. Would it be advisable to go ahead with the W? Also if there's anyone from Bangalore, India on this forum who can confirm if there's a service center for Gigabyte laptops here? The one's I contacted don't service laptops only PC hardware.

 

I bought a key from amazon for 5 pounds. I checked the link now and I see the price has gone up to 15 pounds. Just enter the key and you will be upgraded to pro with a quick restart, no need to format clean install etc.

Link

 

This other guy on YouTube and another on reddit had the similar issues from an amazon retailer. By any chance did you order it from Mobile advance?


Sent from my iPhone using Tapatalk

 

I played ROTR last night and my temps peaked at about 90 degrees. I have the Gelid GC Extreme & thermal pads. I plan to try undervolting to bring that temp down some more.

HOWEVER, my big issue is my backlight bleeding. I am not sure if others have it worse than me but I paid for MINIMAL backlight bleeding from HIDevolution & feel like this is not that minimal. But I have nothing to compare it to!

Here are my backlight bleeding photos, can anyone else post theirs so I can compare or let me know your opinion on this? I mainly notice the bleeding in the lower right corner, it is the most noticeable when playing games

The first photo is un-edited from my cell-phone. It does enhance the brightness of the screen a bit. This is full-brightness in a completely dark room:

https://imgur.com/0PNTJBf


The second photo, I adjusted the brightness of the first so this is a more accurate representation of what I see with my own eyes:

https://imgur.com/AHkHfR3

 

Wow, that's actually pretty bad.
I have backlight bleed, but light enough to not warrant any issues (only on the bottom left, and very minimal).

 

Do you mind taking a photo at all? Maybe it's because I took the photo in a very dark room that makes it stand out a little more. It just doesn't seem like "minimal" backlight bleeding to me. I had a MAC before this from 2009.

 

It actually may be better to test in a dark room so you can see the full extent of the backlight bleed.

These were taken in a not so dark room (light from outside showing, as well as from halllway). All were taken with Auto-Brightness off.

100% brightness
https://imgur.com/C0LtJlp

50% brightness
https://imgur.com/AsIMoIK

10% brightness
https://imgur.com/meDAiBI

 

Thank you! Yours does seem prominent in the two bottom corners. Thank you for taking the time to upload these. It is very appreciated!

 

It is, but to be honest it doesn't be bother me much.