Dell Satisfaction Poll

I may have replied to this thread before, but my vostro 1700 still looks and performs like the day I got it. For the money I got A LOT more then what I paid for IMHO. I don't know how I functioned without such a stable, durable, awesome rig not to mention beautiful looking. I can only hope that my thinkpad will do the same for me when it arrives and no my dell is not being sold. Actually it will become my gaming/home server rig and spend the rest of its life in awesomeness on a NZXT cryo cooler. Dell business division has got a customer for life...too bad for them I don't see my vostro becoming obsolete or dead anytime soon.

 

I have an Inspiron 1000 and the only thing that bothers me is the limitation of 512mb of RAM. It does work good...

My second Dell laptop is an Inspiron 6000, and it was recently given to me free. I had to provide an Operating System and buy a Power Charger.

 

I have an XPS M1530. Before that, I owned a Dell desktop (I still own it, it's just been retired to the job of HTPC ). I had absolutely zero problems with the desktop (it's a Dimension E520). It's about 2.5 years old, still running great. As I mentioned, it was my main machine up until January this year. It's since been retired to a Media Center box.

In January, I got my Dell XPS m1530. I love the machine, I had no issues at all really, up until April. I had a of an experience with Tech Support getting my motherboard replaced due to overheating issues. I got stuffed around a heck of alot, technicians not turning up when they say they're going to, my parts mysteriously disappearing from the service depot. However, when they finally got their together, and came and replaced it, I had no issues.

Then on the weekend, my DVD burner started playing up. I phoned Tech Support (I have XPS Premier support, next day warranty, 24/7 phone support), was told a tech would be in contact with me on Tuesday (yesterday). This time, everything went smooth. He rang me, arranged a time, and he was there when he said he was going to be. He replaced the drive and all is well again.

As for satisfaction, I'm 50/50.

Am I satisfied with the product? Yes, I love this machine. If it had a nice set of breasts and a heartbeat, I'd marry it (lol ).

Am I satisfied with the service I received? No. Regarding my motherboard replacement, it took them a week from when I opened the support ticket for the job. I have next day support. Techs arranged times, then rang me and said they couldn't come. Then my parts got lost, then another tech didn't turn up when he was supposed to. All the while, Dell's support department were rude and unhelpful.

To say the least, I wasn't very happy. In between the parts getting lost, I rang Dell support and demanded to know what was being done about this, and to tell them that I didn't think it was good enough. I was basically told "Sorry, not our fault. We don't really care. Get off the phone and stop wasting our time", pointing the finger at the "support contractor". What ended up happening was Dell had shipped the parts to the contractor, then when the job didn't go ahead the first time (due to a tech pulling the pin at the last minute) Dell reclaimed the parts from the depot. (Nice work, eh?)

So on that note, I'll say I am satisfied with the product, but not the service.

 

I was never really pleased with my E1705, but it was relatively inexpensive and lasted for 3 years.

I was disappointed the moment i got it. It looked and felt cheap. The plastics were low grade and discolored very quickly. The LCD was too dark and leaked light. Keys started to fall off later on. The Disk drive had trouble reading DVDs, even when it was new. It was basically the 1980s GM of laptops. Functional and inexpensive, but rarely satisfying and often disappointing.

A few bright spots were the touchpad and the sound (mainly just the "subwoofer"). Whenever I was on anyone else's notebook I always missed those things.

 

satisfied but with regrets.

I owned the dell 1520 when it first came out and got it for $1300 at the time. Hardware wise it was really fast and I pretty much maxed out the options, but over time I have become less satisfied with it.

The build quality was pretty bad and I can't for the life of me wonder why its so frickin thick!

So I told myself build quality #1, thinness #2, hardware I don't care just as long its decent. Hardware depreciates much much faster than build quality.

So I picked myself up the new mbp 13" and its entire leagues better than my dell 1520. It made my dell look like an abacus.

 

Wait a couple of years and you'll be saying the same thing about the mbp 13" comparing it to another laptop sometime in the future. Technology changes very fast, get used to it.

 

Technology does change fast, thats why I said my priority was build quality over hardware. In a few years I'll be more happy with the mbp than I was with the dell 1520.

I do a lot of graphics and video work and I'm pretty content with just good enough hardware. I'm still rockin my athlon x2 desktop. For my work to run smoothly I would need 8 cores with 16gigs of ram, but that is just not possible within my budget. So most of my budget goes towards build quality and larger LCD's, which increase my productivity and holds value longer.

Many years have passed since laptops have become mainstream and yet there are still 15" behemoths. I don't expect this to change within 3 years time.

 

No problem with my laptop, working great, Dell Rules.

 

After exactly two years (as of today)of owning my 1520, I'm still in the "completely satisfied" category. It's held up well and kept performing just as well as when I got it. Haven't had to send it in for repairs at all. Just what I'd hoped for, and at a better price than comparable laptops at the time. Quite glad I saved $500 by going with the 1520 rather than the similarly-speced MacBookPro.

Not to say it's been perfect. The paint on the palmrests could hold up a bit better, but that's a minor complaint. And Vista was a disaster, but XP works great on it, so I'm chalking that one up to Microsoft rather than Dell. Dell can't be blamed for the GeForce 8 solder fiasco, either (at least not on models sold before the problems were unearthed, well after I bought in July 2007), though fortunately my 8600M GT hasn't burned out yet.

Probably the best small surprise has been the volume of the speakers. I had no idea how the speakers would be, and they aren't great in range or bass, but they're overkill for volume. I never max them out. You'd have to have a hundred Macs or Lenovo's of the day to equal one 1520. The screen has been nice, too - no screen door effect, graininess, and you have to be at about a 160º angle to notice backlight bleed. Sure, it's TN, but for the price, it's great.

Most of the rest I expected to be as good as it is.

Would I buy Dell again? If it were June/July 2007, yes. Now, maybe. The price/specs isn't quite so great on the consumer line right now, and that's what really made the difference then.

 

yes I am happy with my dell.

 

Not at all...motherboard died within a year. I would never buy Dell again, at least not a laptop.

 

Why is this thread not a sticky?

 

After a year and a few months with my XPS M1530, I've had few troubles. The laptop would randomly BSOD once in a while (maybe once every 2 months) when I first got it but I haven't had a BSOD on it ever since installing Windows 7. The only hardware issue I have is that my 9 cell battery is only lasting about 2.75 hours now (would last 4 to 4.5 hours when new). Other then the battery issue it has been all good.

 

Because in reality it doesn't warrant being a sticky - it's a poll and not specific advice per se. The moderators have to keep stickies to a certain number, otherwise you have too many and the forum becomes a bit of a nightmare to browse.

 

I understand keeping the number of stickies down... I was just thinking back through the 2+ years I have been coming here to NR and if I could generalize all the post here under one category it would be customer satisfaction.... But that's just me, being outside of reality :confused2:

 

I have my regrets, I was once told Dell's support was sh!t, my laptop started breaking after 6 months of use, I take very good care of all of my things and it confused me. I called Dell and was amazed of how polite customer service was plus I got transferred to an Indian chick with a very hot accent but then when I sent my laptop to the Depot they sent it back worst than when I sent it, the keyboard was not leveled and a piece of rubber was sticking out of my memory compartment, I called again and this time they sent a tech to my house which he never showed up but instead sent the parts back to dell. I have been dealing with Dell since July 28, 2009 trying to get my computer fixed. If you buy Dell, check over everything as soon as you get it out of the box and if things are not like they should send it back for a replacement or else you will have to deal with having repairs done which are near impossible.

 

Yes, I use it in the office and so far it's quite working well. Although I heard rumors that Dell branded laptops easily crash? I haven't experience it but not sure if this is true.

 

Although I had a few days of headache-filled calls, I am satisfied with my laptop both in looks and performance.

 

I've had an Inspiron 6000 for 4.5 years and it's been awesome!

 

Now three years old, when new E1705 arrived, Dell killed it when I explained fans were not working but they insisted on testing anyway. Second GPU, dell replaced, 7900GS is artifacting on boot screens. Will try to bake the GPU as I won't pay +200 for replacement...have you guys noticed the ridiculous prices for pulled used GPU's?

 

I have been very put-off by my dell; my laptop has crashed multiple times, and has had to have a new mother board, hard drive, as well as screen put in. I am currently about to have a new mouse as well as replacement hinges put on it also. I have friends that have not had many problems with their dell laptops. However because of the problems I have had I do not think I will buy another dell, or ever suggest one to anyone I know.

 

I had two Dell laptops many years ago and they sucked and broke. No idea what happened refused to turn on and I didn't care. I took a bat and had fun. That was the most fun I had using a Dell.

Since then haven't bothered. They look better now and seem better. But I just don't care to try them.

 

2 dell laptops here both had multiple failures within the first year. both sold on craigslist now. good riddance. customer service was also a joke. they are rude and treat you like a criminal. as if i called and stayed on the phone with them for hours at a time just so i could give them a repair job i didn't need??? come on...

thinkpads/macbooks ftw

 

The only regrets I have, are to do with not waiting for the core i5/i7 series on the studio 15, but otherwise it's awesome.

 

No, not at all.

- was unable to choose XP over vista (vista crashed once day)
- faulty GPU, defective hardware
- "cooling pads" on CPU/GPU are actually some sponges, no thermal paste
- terrible customer support, clueless agents
- laptop comes repaired with HD screws missing (?!)

Regrets? Choosing Dell.

 

Yes but I have regrets

Dell Support can be extremenly frustraiting, and other times can be smooth. really depends on if I am calling under a Home level or Small Buisness level support option.

 

ok guys hears the deal DON'T EVER BUY I REPEAT DON'T EVER BUY ALIENEWARE....


SORRY I JUST NEEDED TO RANT . I GOT A BRAND NEW ALIENWARE MX15 FULLY LOADED FOR THE WIFE, AND 2 DAYS AFTER I GET IT THE DISPLAY CRASHES, they rep[lace the video card nothing they come out today replace the MO board, and nothing so they say we will send you a new one.......40days to get it...but hears the kicker they don't tell you if your over the 21days they give you are furbished computer in 40days. of and customer care closes at 9 CST on the dot not 9:01. i swear if i had the money to blow i would video tape my self smashing this 1400 dollar brick to death with my CF-18 and sending them the video along with the busted brick. well sorry about that but had to yell and confirm once again only buy TOUGHBOOK

 

You want regrets? I have a truckload of them.

First off: I am satisfied, I got what I needed.

As a Dell customer for over a decade I have seldom had any issues that required tech support.

But with my Latitude XT/XT2 this has changed.

1. Wear and Tear: The computer looks a year old after 2 weeks of use using a sleeve for it. I had to come up with an improvised way to keep the friction between the bottombase/plamrest and the screen frame at a minimum. The whole Latitude D610 up to D630 line never was this susceptible to inherent friction.

2. Touchscreen: Don't get me started...anyone who had the XT or XT2 knows what a pain the nTrig-drivers and firmware are to set up. There are workaround on the web to get the _advertised_ functionality actually working out of the box!
BUt eventually those issues are solveable - which is what kept me from thworing the XT line away.

3. Trackpoint: Compare the D630 Trackpoint and the XT/XT2 Trackpoint. You'll notice the XT/XT" Trackpoint is waaaay slower even if you set accel. to maximum PLUS there seems to be a hysteresis effect: Pressing left the response is crap, pressing right it's a lot better, but starting with the right you won't notice that "usability bonus".

4. Battery options: WHY in heaven's name is there no option to get a bigger (more than 6 cells) battery that STICKS OUT ON THE FRONT as there was for the D420 for instance? The only way to extend battery life on the XT2 (which is crappy compared to the more powerful x200t). Only way is to buy an expensive slice which makes your unit heavier, bulkier and not usable in a Dock.

5. TPM: I had an XT first, but installing the driver for the fingerprint scanner resulted in complete devastation of the notebook. Tech support has swapped the MoBo twice, the BioS twice and a combination of both and then decided to give me an XT2 and a good discount. So much for quality management @ Dell.

6. Needless software: DCP and stuff that we are used to from low-end manufactures like ACER makes up half of what Dell give you for your money. It slows down the system, cannot easily be reinstalled AND tampers with Wndows' driver management. Very bad Idea, Dell.

 

I bought a Dell DJ mp3 player from them years ago. It still works, so no complaints there. It's been replaced by an iPod for day to day use however.

My complaint was with the speakers I bought with it. They failed under a year from purchase, and Dell wouldn't replace them.

I guess they're a decent company, as long as you don't expect them to go above and beyond.

 

Have had several Dells through my life. Recently ordered a Studio XPS 13, came with uneven positioning, after 24 hours stopped working. Returned and now a VaioZ11 owner.

 

Depends on which. The experience has run the gamut of fast-to-reasonable delivery+zero problems (most, I have to say), to 2+ month delay, multiple DOAs and as unreliable / poorly QC'd as Apples (the M1330's - the mere mention of which is enough to send me into a rage).

 

Happy with my inspiron 1520, still running like a champ w/o any real issues. If I have to complain, it would be that i wish dell support would be US based; but luckly I havnt had any reasons to call them (only did when I first recieved my laptop).

 

As much I tried to like Dell, every single Dell product i've come across just seem to go wrong...

- First my sister's power adaptor socket broke on her Inspiron 510m (2005) but it was fixed under warranty and is still running now to its credit.
- The power supply from my Dell Vostro workstation overheated so I have to do a rebuild at my workplace with some spare components [doing 3 hours unpaid overtime in the process! ]
- After my week business trip in Germany I returned home to find my 4 month old Dell 20" SP2009W LCD monitor refusing to power up, Dell sent me a refurbished replacement which was also broken with washed out colours on the screen so they give me a brand new one afterwards. But I couldn't use my desktop for the week though...
- My cousin wanted a multimedia laptop so I gave Dell another chance and purchased the Inspiron 1545. "What could possibly go wrong?" I thought to myself, well within 2 weeks the screen started artifacting randomly and my cousin was complaining. I then called Dell Support and spent 2 hours on the phone with little success to diagnose the problem. So I went on Dell chat the following day and they arranged an engineer to replace the parts within the next day. I wished I've done this to begin with as it only took me 15 minutes to arrange rather than 2 hours!

I don't have a massive grudge against Dell, but surely it must be more than a coincidence unless I have magical powers which seem to fry every Dell I touch? That said, I will admit the customer support is pretty good from Dell given the amount of times they have resolved my problems but I probably would avoid Dell for a while now given the circumstances!

 

After reading through this thread I think I've been quite lucky! I manage a number of wireless laptops in the healthcare arena used for charting essentially everything a healthcare provider does for a patient. We opted initially for the Latitude D620 and D520 series which aside from replacing a few batteries and a couple of screens far outlived their expectations. I have to give Dell's next day service kudos as all problems were fixed in a timely manner and correctly the first time. We only had to use their service < 5 times for approximately 75 laptops and that was towards the end of their life cycle.

Recently (the last 6 months) we replaced all our entire stock with the E5500 series and have yet to have an issue requiring service. So I've been extremely pleased with Dell thus far. On a side note I've noticed that this thread has been in existence since 2007 and it appears that each year the customers that post in it have had decreasing satisfaction, the same appears true for many of the other manufacturers from what I've read in their specific forums. I guess every company is trying to survive and cutting corners where neceesary to achieve that end. Such a shame!

 

Fast service turnaround, 48 hours from call to fix both times, and otherwise long service life have made me extremely happy with my Dell. I might regret that the video went down twice, but they made it right and it's been fine for well over a year since the final fix.

Price was high, but I got what I paid for. Service came to me at work so only 30 min was lost there each time, which was simply great.

 

I owned Inspirons in the 90's and boy were they ever pieces of garbage. On the other hand, Dell service was (fairly) rated best in class at the time, mitigting the constant problems. I have ordered and cancelled 3 Studio 17/Studio XPS 16 machines since November 2009. Not only were delivery dates constantly slipping, I could not break through the Dell juggernaut of know-nothings reading scripts. On the last cancellation, since they had not yet missed my ship date, but were missing everyone else's around the time, I had to push past 3 "supervisors" who insisted it is "impossible" to cancel a machine once in production. Bottom line: it is not impossible, just infuriating.

 

Yes I'm happy with my laptop (now)

When i first got it in November i had no issues fell in love. After a month or so dead pixels started to show, contacted dell they said no problem we'll send out a techy to exchange my LCD with another. The -refurbished- one came, but now with about 50 dead pixels... way worse than my first one. So i contacted Dell, a second time. They said they will be sending another Techy to replace my LCD. Um ok thanks i guess? I don't like having to do this. But ok, so the -refurbished- LCD came with the Tech who basically lived there now seeing how this was his second visit.... Dell said that they would replace my whole laptop if anymore issues showed. OK thanks... Anyways the -new- LCD came, but a completely different LCD. The one i ordered with my laptop was 1080p. This one was 720p. At this point i was so fed up with this. The Tech was also so he called and told them to replace the whole laptop. They did i recently got it, BUT this one has a 720p display... Which i Did not order with my original laptop which im paying extra for, shouldn't i get what im paying for? So i had to call dell.. get shot over to a different person about 4 times until i demanded the manager. So i told him about this and he asked for the service tag on the new laptop i recently got. He wanted to make sure i'm not lying .. so he said the right LCD was in this one which it wasn't i looked at the packing slip on both boxes, the newer one showed a 720p display and the older one showed a 1080p display. I basically freaked so he said they will send out another and he added notes to make sure the right screen it placed in the system. So im waiting for the new 2nd machine.. Just a nightmare in my opinion but im over it and hoping they dont screw anything up on this new system. lol

So overall i like Dell, they could of just said screw you.. but instead they are doing something about it so im happy

 

NO: Im not, (explain). Their customer service is non existant, and they're absolutely rubbish at customer care.. Really wish I'd spent the extra £500 on a company who can actually care for their customers. Wont be buying from Dell again and I'll recommend everyone I know NOT to use them. Thats at least 25 lost customers for rubbish support.

 

Dell has gone fom being number 1 pc oem now down to number 3 in less than 5 years. It's amazing how they can't seem to figure out why...

 

I've replied to this thread before.

I've owned now 1 Dell Netbook, and what will be my 3rd laptop.

My first, my XPS 1530 (was a bit over 2 years old); 2nd the replacement 1640; and third my upcoming XPS 1647 (replacement).

My 1530 was a great lappy, outside of all the failed GPU problems. The 1640 is a good lappy, minus the accidental fall it took. And, I'm excited to receive it's replacement, the 1647 (which, much greater care it will have).

Dell has been really good on the replacement issues, I have been very, lucky..Kudos to Dell

The only "qualm" I would have is at times "lack of followup/follow-through"with the Customer...Dell needs to improve on that!

When a Customer Care/Tech Support Rep informs you they are going to followup with you w/in a certain time-line regarding and issue and they don't....Well, that just burns!!

I detest the words: "Don't you worry, I will call you/contact you by this "time", or "I will e-mail you with an answer w/in an hour". Saying and doing are 2 different things!

I wouldn't have a job, if I continuously told our clients these things..over and over, and never followed through! And, I would never tell them that anyways, knowing I couldn't provide an answer within an allotted time given! Aaah..Cin' feels better now!

Cin...

 

I agree completely. I used to be extremely loyal to Dell, in the early days of the first few Inspiron 6000 I carried the flagship everywhere and brought attention to the company when not many people had laptops. I got one of the last XPS Desktops to be made by the US plant before it was seriously downsized. That place made some brilliant machines I wish another company just bought out the plant and kept all those great tech workers there with salaries. If I can show them my appreciation to how well my XPS desktop was made I would.

I mentioned earlier I canned my last laptop puchase from Dell.. sadly.. but reading through the 1340 thread I see how many problems people are having with their devices. I'm so happy I managed to order the very first set of i7 13" Vaio Z's so I can get my hands on it this week. Stick with HP, or another brand.. not Dell, if you want your money to go further

 

dell has been nothing short of GREAT with support! I have had my xps 1530 replaced by a studio xps 1640 and this will be replaced by a 1647 bcoz of minor cosmetic problems. dell has been really great with the replacements, and i wouldn't buy another brand if i get paid for it!

 

after getting my studio 1557 i found its very fast in computing but produces a lot of heat also.
gpu 4570 not even comparable with the cpu core i7 720 qm..
why dell came up with this config.. ???
if it would have been a mobility radeon hd 4650 or 4670 or newer 5600 series would make it a better combination. ( obviously dell studio xps 16 is satisfying it but... only dell haven't thought much.. other wise this laptop could hve been easily be the king of all rounder laptops.
forget the heat issues though...

 

well... it's not perfect... but dell more than makes up for those minor glitches like heat issues and awkwardly positioned air vent with AWESOME support, and ultr-cool performance!

 

I love Dell, and would buy nothing buy Dell now. Been completely happy, and when I have had questions, they have answered them with-out hassle.

 

My m4400 palm rest gets super hot. Common Dell, add more heatsinks!

 

I think Im done with Dell. First Dell was the Alienware M11x, had uneven lighting FX, and screen would dim out occasionally even after disabling it. Returned it.

Received a Studio 15 w/ i3 Core, got a great deal with over 300 in discounts. But now trackpad gets stuck, and the wife is telling me it wont turn on.

Now I have to call and probably be transferred a million times again just to RMA it.

 

I was one of the first to buy an XPS1330 in my country - just a month after its official release. I am now convinced that I was sent a refurb model, when I paid for a brand new one.

Had 2 dead pixels right in the center of the screen in the 33rd day of ownership so had to I sent it back. The official reseller refused to service it since I had bought it more than a month ago.

I, respectively, refused to sign the discharge papers and acknowledge their position. After a month of phone calls, emails, CSR's, managers and the likes, I sent a snail mail to Richard Hunter, then VP for Dell Global Customer Care. It was either this letter or my relentless harassment that did the trick, but after another month and a half I finally got my screen replaced.

So I had to stay 3 months without my new laptop until the problem was resolved..

A year after that the infamous nVidia 8400GS french-fried itself, so I had to wait another month for a motherboard replacement.

This is the bad part. Now for a few good words:

It has been two and a half years and my overall satisfaction is favorable. Albeit the two issues mentioned above, I enjoy my purchase and I consider it to be rather good.

The full Three Year Warranty is well observed, and although I had some problems in the beginning, I attribute them to our relatively new market, than to a general representation of the Dell's service index.

I voted "Yes... but I have regrets."

 

just how the hell did you get hold of Hunter's mail id? is he still in the position? I would like to have the id...i mean you never know when you might need it ...

 

Sure, I got it from our favorite notebook forum:

Mr. Richard Hunter
Vice President for Customer Experience and Support
Dell, Inc.
One Dell Way
Round Rock, Texas 78682

Can't guarantee if it is still valid or even legit.

Hopefully, you'll never have to use it.