Dell Laptop Order Stages Wiki

Ok both are in New Jersey, and should be here tomorrow. No more complaining from me! Unless one gets lost. ;-)

 

Did you get them?

 

YES! My 1640's power adapter needs replacing. But other than that I am happy

 

Hey I have a question... How do you get a more detailed status update for the "In production" stage? When I call to check the status of my order using the 1-800-443-9014 and speak with a representative, all she tells me is that it is "In Production" and I can check online. I press her for more information, but she just repeats herself: "Sir, it is currently in production". I want to know if it is in the Boxing stage yet, etc... It has been "In production" since September 6th, and is due to be delivered on the 23rd... I want more details, but I keep getting the same lady and she won't give me anything other then "In Production"...

Thanks,
Ennova Snap

 

^^

1)Call 800-283-2210 = this is the DPA phone number so don't get worried

2)Follow prompt #3

3)Now, select business/epp selection #2

4)Track order option #1

5)Then do it again - track order option #1

 

Sad. Mine order is still stuck somewhere.

 

My SXPS 16 has been sitting in the Hinckley hub for almost 24 hours now. The 'Walsh Western' carriers that Dell appear to use for the UK seem pretty amateurish.
Edit: 24 hours later, it's still sitting in the hub, no phone call, no email...
Edit: Just had the phone call, and arranged for delivery tomorrow. Why did they keep it for 2 days...
Edit2: Arrived as scheduled and is fully up and running.

 

Last night, I ordered a laptop power adapter/charger from Dell Canada. It near immediately showed "In Production" (ha. ha.) and then around noon today it was marked "Shipped", but I didn't get an email until about 8:00 PM MST. It's shipped, but it's kind of odd. It says Carrier: INTERCITY without a tracking number. Could this just mean that Dell has a warehouse in Calgary, AB (where I live)?

EDIT: This is a product ordered from the Small Business store.

 

that number was god-sent!! i've been all over google looking for dell shipping info, and more often than not, ending up on this site. ordered 10/3, site keeps showing in prod, called that number, and its in boxing. woohoo!!
its a vostro 1520 (red), btw!

 

ok, i take that back. do these computer thingies even get to get out of the 'boxing area'?

 

Patience. Boxing is probably the most process intensive stage. Not only do they box the whole darn thing & accessories, but it has to be palletized, routed, and then flown here. It is also the step where one mistake holds up the whole FRIGGIN line. It's like shopping at the grocery store. Large amounts of people can shop and fill their buggies at one time. But all it takes is one friggin Price Check to hold up the line.

 

haha.. thanks!
btw, i just checked. it says 'shipped' on the web site. i called the automated status line, and they say its shipped. only, the nice computer-voice lady on the phone said it shipped on october 3, which nicely coincides with the date i ordered it!

but, the worst is over, that is to say, the worst for my anxiety (i think that went on for the first half or so week). now im more like, 'it'll get here.. sooner or later'!

 

So I ordered my Studio 15 (1555) on 10/19 and since then, the website has said 'in production' while the automated line said my system was in 'pre-production.' Hmm, two different design stages at once. Confused much?

My estimated ship date is today (10/28) and when I called Dell to check on it this morning, it finally said my system was in the Build stage. I think they're behind...

EDIT: Woo, they delayed it by almost a week. Estimated Delivery Date: 11/10/09.

EDIT 2: Just entered the boxing stage this morning (11/02/09). Hoping for a quick delivery!

 

Hmmm. Website's saying my laptop has shipped but on the tracking site I get the message that the order number and customer number don't match, and my bank account still hasn't been debited... what's going on?

 

nvm, this was for a desktop

 

Hello, this is my first post here and I would like to tell you the waiting sucks. Before I found this site I was happy, now I have been turned into an OCD freak, :wub: I think I wore out my refresh key, but my lappy is now in boxing. This will be my second from Dell, in April I ordered a M1530 and it took less than a week to get to me from time of order, and it looks like my M17x will possibly do the same... famous last words huh?

 

Yup. Playing the waiting game sucks. Like waiting for the bank to post your paycheck.

Grrrrrr.

 

So I use the number, despite that mine is a home order. Excited, I first hear that my 1645 has been shipped (I put the order in less than a week ago), then I hear that it was shipped "November 10th 1999" and can be tracked via my local carrier.
I guess it doesn't work for Canadian home customers?

 

Nope.

 

yep i got the same thing from Canada. I ordered mine 1645 and the telephone automatic ordering system told me that my item was shipping November 10th too

 

When I go to the "My Account" page the status is listed as "Delivery Preperation." When I click on my order, it says "In Production." What does this mean?

 

Mine was like this for about 8 hours. Then it went to 'shipped'. Just give it time. Your order is definitely in the Delivery Preparation stage.

 

Thanks SnowGti.

 

I made an order for a laptop on 12/5, and it's now 12/11 and my order is still in order processing. Is this normal?

 

That's what the status on the website says? I really haven't seen one stay in processing that long. What method of payment did you use?

 

Credit. Granted, my credit company declined the payment when it first came through, but I called them the same day to go ahead and accept it. Sent out an email to customer service an hour ago, so hopefully i'll have an answer in the morning.

 

You haven't updated with an update..So all is fine? I'm hoping? 2nd Payment auth was ok?


Cin...

 

Ah yeah, sorry about that. I got in touch with dell, and apparently I had to tell them to go ahead and try and charge the card again, and right after that phone call my order was put in Production. This was about a week ago, but today it just reached the shipping stage, and fedex picked it up today!

Now here's the next problem. ETA is the 24th, and I'm going to be out of state from the 23rd to the 26th. I read on the fedex website I can leave a letter with a signature and tracking number at the door and they'll leave the package there, so i'm probably going to do that then ask a friend to just put it in the house until my return. Best idea I could come up with.

 

Thanks for updating! I'm glad it is on it's way to being shipped to you! That is to bad you will be out of state when it will be shipped. FedEx is pretty easy to work with on delivery of items, when you leave a note on the door like that. Just be sure that your friend will be there to pick it up when they do leave the package for you!

Grats again!

Cin...

 

Im new to this Site, but from reading though it the last week it very helpfull. its also nice to see a site were everyone is helping.

Just wondering my Studio 15 is in the delivery prep stag. Wondering does that mean my laptop is finally close to being here.

Thank you in advance

 

Wow.... Today has really sucked.

Last night my girlfriends car was broken into, attempted hotwiring, and now it's all messed up and won't start. So we decided to stay for today in order to deal with the cops and get the car towed, and would head up for family on the 24th. And, obviously, i'm not going to leave a note saying to leave a package outside when a car was just broken into in my driveway.

After dealing with this, to my suprise my laptop order tracking said that my package was out for delivery! At least i'll be here to sign!

Well, that was the plan.

After waiting until 6:50, right about now, I rechecked the order tracking. And find this;

Dec 23, 2009 10:30 AM At local FedEx facility
Dec 23, 2009 10:46 AM On FedEx vehicle for delivery
Dec 23, 2009 6:40 PM At local FedEx facility

....So yeah. Was out for delivery, and for SOME REASON headed right back to the facility...

I'm planning to call Fedex tomorrow, and asking them to wait to deliver until the 27th. Does anyone know if they will be able to do this? If not, I suppose I'll tell them to hold it at their facility, even though I have no idea where it is.

*Sigh*. This has been an ordeal.

EDIT: Just called Fedex, didn't have to wait on hold at all. They'll be sending it on the 27th. Best customer service i've seen in a while .

 

Are the delivery stats the same for different countries?
I have ordered mine the 29/12/09 and until today is still in the "in production" with a EDD of 25/01/10 I hit the F5 key every 10 seconds I hope I won't kill it

 

The EDD can really shrink a lot sometimes, so just wait for it I guess. I got mine in 9 days after ordering; the EDD was reduced by a week.

 

Thanks man;
I ll post any changes in my order status
I Have to rush for school see ya

 

I ordered mine on 12/10, original EDD 1/8. Called today, it is now 1/29.

 

Well guys are you aware of the I7 7 beeps problems and the 90w issue. Do you have news about that. It's driving me crazy, I want my I7 now and I want it working fine.

 

Hi all!

Thanks for these really informative posts.

I ordered my Studio 17 from Dell on Jan 12, 2010. It is now Jan 20th and it still says it is in production. The EDD is February 3. When I called Dell to see where it was in the process, they only said that it was going to be delivered earlier than the EDD, and refused to provide me with more details.

Is there any magic number in Canada (like the 800-283-2210) that can give me a bit more info? That number doesn't appear to work here and says that my order was shipped November 24, 1999.

Or perhaps someone can provide me with a bit more info if they've ordered a similar laptop from Dell recently.

Thanks!

 

Any updates on your delivery status? I ordered mine on the same day but no one knows a thing about where its at other than in production.

Yet they keep sending the dispatch facility requests to expedite the order. lol.

 

Yes!

I just checked online and it says that it was shipped yesterday (January 22), although when I checked yesterday it had not changed from In production. Dell also has not provided me with a tracking number but instead says that it's "in transit".

The EDD is still the same, but I'm hoping to get it in the next few days! What's the status on yours right now? Where are you located?

 

oops! I thought you were talking to me... sorry to hear about how long your laptop is taking. I hope it gets there soon!

 

Hi rpardoe,
I have an EDD for tomorow and en the site is still "in production"?
DO you think that I can get in this week?

 

Lol, chances are your laptop and mine are on the same skid waiting to be sent out. At least I hope they send it out with yours .

 

I hope so

 

me too.

 

Last news, I called today and got delayed to the 10/02/10. !!!!!

 

I told you guys.
Mid to late Feb. (At least)

They simply don't have the stock to build Studio 17's, especially with 1080p screens.

I think 1645's have the same problem. (Core i7)

Anything earlier, and Dell's lying.

Notice, we all are waiting on i7,and 1333 upgraded RAM?!?

 

So why do they lie to me and tell me ( A manager) via mail that my laptop will leave their factories in two days ( since monday) !!! Is that what I get for paying 1500$ !!!

 

They lie, because they don't want you to cancel and loose the sale, they will tell you anything to keep you from canceling.

Things a re really bad for Dell right now, we got caught in the middle.
They have no parts, and are probably in the middle of a re-design.

Maybe you will get lucky, but I think you (and me) are at least 2 to 4 weeks from getting our laptops.

I'm financing, so I haven't had to spend any actual money yet.. no Laptop..no paymentl. However, if I had paid already.. I'd cancel in a heartbeat and get the new ASUS.

BTW, it will take 5 to 8 days to get your laptop when it ships.. so if it has left the factory, 2 days is no big deal.

 

I dont think that it left cause they didn't take any money from my credit card. So They just lie !!!
Well now an the first page it's marked "In delivery preperation"-> '''In production' on the last page the same ''Information Temporarily Unavailable.''

 

Well this wait period certainly sucks.