Dell Inspiron Remote, I got it

Lol. I just hope the remote fits in the card slot and i'll call it a day from there. (and i hope it works and my lappy has IR as well..)

 

So about 30 minutes ago, someone from Dell called me to tell me that the remote was out for delivery.

This time it was the rep who helped me originally with this remote fiasco, whom I promptly ditched (and ignored) as I called back to speak with someone else as I was getting impatient. Anyways, I guess she was a bit disappointed with me since I didn't follow her advice to NOT talk with someone else...because she said that the -0781 may not be the right one. She told me that the -0961 part # is correct...

Anyways, the remote will be arriving in the next few hours so we will see.

 

Scary, isn't it?

 

Critic, yeah I had it verified 3x now that the -0961 is the correct part. I am getting the other one too, but an agent last night told me once my PC shows shipped he is sending me the -0961 one out.

 

monkstah, who's your agent? Think I can PM you my order # and phone # and have him give me a call? It's hard to find an agent that understands the situation.

 

fvck, it was the wrong one. Pictures to come in a few minutes.

 

Pictures!!!!!!!!!!

 

Damn this thread got so popular... I gotta unsubscribe, too many emails

 

It was through a chat agent. I'm still working on my sales agent guy. No clue yet. I have to wait till my laptop ships. It's in build phase now, but delayed due to the glossy LCD.

 

Critic: I bet it's the old Media Center Remote that you get for desktops, kinda like the big chunky remote.
That's an ebay seller though.

 

im on the fone with some indian right now whos telling me that the 0961 part number is the INCORRECT product for my system (1420) because its only a bundled item for a different system. I tried to call his bluff using this forum site as an example.......and now im on hold

 

Hurry up Critic!

 

he posted a pic in a different thread

 

after an hour of meaningless negotiating with some indian rep, he didnt include a thing. I brought up both part numbers (for both remotes u guys listed), and i stated every point that everyone else in this thread brought up. He said that the 0961 remote is only for vostro laptops, and u need a tv tuner in order for the other remote that critic got to work. In the end, he offered me nothing for compensation and made me wait on hold for multiple 20 minute intervals. **** DELL

 

Lol!!!!!!!!!!!!!!!!!!!!

 

WTF?!!!

I did tell them that and he goes:

"If it's not on the Dell website I can't do anything... It costs 30 dollars to include it. It does not come by default..."

WTF? I said can I talk to somebody else? He said no this is the only department that does that...

What should I do now?

 

I bet their being instructed not to do so now.

 

Cheapassbastardos

 

so where can i find a pic of the remote everyone seems to have got?

 

Thanks for posting the link. But without a part number, I can't get anyone to order it for me unless I buy one with a whole new computer through the build process (not happening!). Do you have a # or can you tell us whom your ordered it from. Does a number appear on your invoice?
Thanks,
Alex

 

I was also told it does NOT come as standard, and if I wanted one I could order one. I declined. I probably wouldn't use it anyway to be honest. But you can't fault a guy for trying eh?

I'm more upset by them adding 2 weeks to the estimated ship date, after i placed the order..

Went from July 17 to July 31.. grr

 

If I'm getting a Blu Ray drive, I expect a remote....certainly I'd use the remote if I'm buying a high-end optical drive.

I'm not sure why the remote is a big deal to the rest of you who don't have the expensive optical drive or high-end screen resolution though.

 

Because i would like to hook up my notebook to my 56in hd tv and watch my movies on it, even if i cant afford 600 bucks for a blu ray drive.

 

FW331 Kit,Remote Control,Notebook Mobile 2008,Philips

That is what I had to pay for today for 10.99 plus tax, and it will be refunded once it is shipped.

Hopefully this is the correct one.

 

The guy told me, he would call me after I recieve the package. I can choose to exchange it.

 

I will do that as well.

 

*cough* anger management.

 

Dell lied, thus my anger is justified.
I wouldn't expect you to understand. After all you have promoted lying as a means to personal material gain before.

 

correction. i did not call to get a free remote, though i was under the impression that i would receive one with my laptop. i am justified in making that call, however.

 

well remote aside for this instant, thanks to Monk, I have received word back from my case manager and this is what she said about the notebook bag:

"Thank you for contacting Dell Customer Care.

In reference to the Notebook Messenger Bag I can work to have this sent out to you once the Order for the Laptop ships out and would update you soon.

Assuring you of our best services, Have a nice weekend. "

Obivously the frivolities have been edited out, but you guys get the jist of it. Thank you Monk, due to your labor of love for free stuff, I too will also be enjoying a free laptop bag.

 

That's not what I am talking about. In any case, go judge somebody else.

 

take things lightly man...wasn't meant to be personal. sorry if i offended you.

 

Hey Liquid, no problem. Glad I could help you out. I am only hoping that this Phillips remote they are sending me is the correct one. I'm going to get it for free once shipped..

So my tally so far is :::

Free Next Day Shipping - Check
Free Media Center 2005 remote - Check (not that I wanted it)
Free laptop bag - Check
Free Hopefully Correct Remote for Inspirion - Check

Mind you, I only have a 1420, not a 1520 so I shouldn't really even get the remote.

 

LMAO, that is just ate up.

Well so far:
Free next day: Check
Free Messenger bag: Check
Free Wrong Remote: Check
After I receive wrong remote call and complain: undone

I finally figured that as much crap as I have been through I deserve everything I am getting. Plus I looked at the bags and this is the one I told her I wanted, I guess I will see monday if she says yes or no to it:
http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=A1125080

Oh yeah, plus after everything I have heard, it sounds like once again I will not be getting my laptop by its given ship date.

 

Finally heard back from Hazel_motes. These are the numbers on the back of the remote shown in the reviews we have seen:

Hi, no problem at all. I'm not sure these numbers will help because I had some trouble finding references on the Internet, but Dell may be able to tell you something. Some of it was tough to read but I think I got it right. The following is basically everything written on the back of the remote:

RC1761701/00
3139 228 50791
DELL P/N MR425
CP02 40713 Y 000257

This remote seems to work just fine and is a good fit in the ExpressCard slot. Good luck.


So maybe one of you dell phone junkies can call and confirm us a part no: I hate calling their support of any kind, bunch of morons half the time that don't know what they are doing, and my case manager only gets back to me about once a day so... Other then that she's great, but it's Friday so she won't be back till Monday. Pretty sad I know that actually...

 

Also, it has been confirmed this is the part no: off a invoice from agent bubba:
Dell Travel ExpressCard RemoteControl, IR (412-0961)

 

Where did you find this one Monk?

Do you have a Dell Part No: for us?

 

412-0961 has been ordered. See my new thread.

 

My agent can't pull up any information for that part number =/

 

Checked out the new order, and that's pretty sweet. I am anxious to hear whether or not my case manager will be able to help me in the same way...

 

I called in, let them know about the remote, gave the part #. And it was shipped out today free of charge.


1 1 412-0781 Remote Control for Media Center 2005, for Inspiron, EA 29.99 29.99

Thank you to the sales rep.

 

Posting it again in this thread.

Anyways, don't give up guys. Keep trying. It's do-able. I had to speak to three different reps in order to get the correct part ordered. Two of the three reps claimed the item # could not be ordered. Well, apparently the third one was able to.

Someone needs to change the original post. 412-0961 is the correct part number.

 

You got the wrong remote coming there Tooz, that's what all the secondary hub-bub has been about. See Critic's post, that is correct part number.

 

9:26:30 PM Abhishek_Jain :XXX, during our conversation I have spoken with my manger, as the order is in production we cannot add it and as the part number is no more active we would not be able to place the order for it as well

T_T

 

Ah.
Are we sure this remote won't work as well?
It's shipped already, I guess I could send it back.

 

How rude, my agent left the chat without my approval >_< Also, he couldn't find the part number also.

9:34:00 PM Abhishek_Jain As already a remote has been ordered free of charge on your account we would not be able to place a request for another one.
9:34:45 PM System Abhishek_Jain has left this session!
9:34:45 PM System The session has ended!

 

yeah, we are sure.

 

That is pretty rude, I would call in and complain about him, as well as about how he dealt with your situation, seems like he was very dismissive. Has your remote already shipped? Can't they just ask for you to send it back and send you another then?

 

Yea it has already shipped, he left before I finished typing my explanation.

 

I would definitely call and chew someone's a.. You as a customer are due satisfaction and that was in no way a showing of them caring about your happiness.