*OFFICIAL* Alienware X Series Owners Lounge and Discussion

Fair enough, but that does not really make them any less of a trained professional at what they do. They are still capable of fulfilling the jobs and duties required of them.

That applies to the Dell Techs here since they are the ones I have had personal experiences with, quite a friendly bunch too.

 

If it takes you 4-5 paragraphs to demonstrate a point you tend to plug the hole at the cost of the ship.

What you arent realizing is Im not criticizing your countrymen, I am criticizing Dell. You really need to be aware of your blind spots.

Your job and your technicians job are not the same, so applying false equivalence is not helping you here. There is no certification from Dell that says "you can work on laptops". They are model specific unless that has changed? I am open to correction on that of course.

Pretty much, pretty much. Stop using pretty much. My arguments are in plain text and require no reinterpretation, using pretty much as a modifier to then allow yourself some wiggle room to redirect what is actually said is just cheap bait to have me follow you into an argument I never made.

Your bias here is you think I am criticizing your countryman, I dont care anymore about your countryman than I do my own, because that is not my argument. Never has been, never will be. However your fascination on that particular item reveals why you feel the need to redefine words to suit your truths and why you are personally invested. I am criticizing Dell's training, if I wanted to criticize your country man then it would be a wholly different subject and even then I would be woefully ignorant as I havent spent any time there, havent spent any time reading up on the country, its culture or the history etc etc.

What I have done, is work hand in hand with Dell. I go through thousands of machines a month for various projects that go throughout the states, and we had to stop calling Dell to come fix their systems because their technicians were late, unprepared and unqualified. I am the one they call amongst 1-2 other people to troubleshoot and repair systems because as mentioned before, the clients dont give a damn about the costs, they care about the downtime. Am I Dell EMC certified? Nope. Have I received a single training seminar or certification from Dell? Nope. Do my systems make it to the clients on time and in functioning state? Yep.

But hey, if criticizing Dell means I am criticizing your countryman, then there is little point to this exchange. My goal posts are actually posted, as you yourself have cited a couple times now, and will not change. However if you are conflating Dell with your countryman that is not a problem I can resolve for you.

My point has been made and none of my posts are altered unless a mod decides to delete them. You can review at your leisure, I have no need to demonstrate further and have things to do with my day

EDIT: unsubbed

 

And again, just read the first posts you made that started this whole argument. I pretty much brought up my personal experiences with my countrymen, you even constantly brought up the fact that my countrymen are afraid to service expensive gaming laptops. A point you always seem to bring up afterwards.

If you would actually bother to read and understand the posts I am making, then you would pretty much see that I have been pretty much defending my countrymen all throughout this argument and you even used some of my statements to give emphasis on your belief that they lack training.

And with regards to the fear and concern, it actually still applies given human nature. I am afraid to screw up because it might cost the lives of people, they are afraid to screw up because it might mean their families might not have anything to eat for a year. Fear is human nature. With regards to the certification, the Dell Tech said that they could not even be allowed to service Dell laptops by his company without certification from Dell, because without the proper training and relavant courses from Dell, they might screw up and therefore damage the partnership their company has with Dell.

So same applies to you, please be aware of your blind spots.

And with regards to who started this argument, I was merely giving information with regards to the X17 and of course, giving extra emphasis on the extra training Dell Techs would need to be able to handle this new laptop and the new Element 31 which would come with it. As much as possible, I would like a "Trained Professional" to handle it. Which is what the Dell Techs here are currently, but of course, they would need extra training to tackle LM.

http://forum.notebookreview.com/thr...e-and-discussion.835993/page-21#post-11099812

I was not looking for an argument, but instead I am trying to contribute positively into this thread with regards to the X17, since again, very much interested in this laptop.

I also stated your mileage may vary. But for me, given the different standards, the Dell techs here are quite well trained and professional enough to handle the job. In fact, the moment the replacement parts arrived in my country, the Dell Technician was already prepared to do the service but I had to personally reschedule to a later date due to work and he arrived exactly on time and as scheduled and he got my laptop back up and running rather expeditiously.

"Do my systems make it to the clients on time and in functioning state? Yep."

Same goes for the Dell techs here, again, they repaired my laptop quickly and in a functioning state.

And you do realize quite a few of your posts actually gave emphasis on critizing my countrymen about their fears of gaming laptops right? Here, I would even tag a few for you in case you forgot.

And with those last two I did state that over here, that training you speak of is not open book. They had to attend seminars and answer questionnaires without notes. Of course these are supplementary to add into their current skillsets, but that is still training nonetheless.

We have different experiences with Dell technicians. Over there, you of course do not regard them as trained professionals, but over here, they are. So your very first post alone:

That is simply not true. At least in my country it isn't. Could not speak for other countries of course. In my country, they are trained professionals, they are working or providing services for DELL, received training and certifications from Dell, and they could provide the services necessary as a result.

 

The problem here is when I state "service technician" you read it as your countryman as if the issue is solely isolated to the Philippines, news flash, its not. The problem resides with Dell, which is involved in many countries. Until you resolve that issue your not going to be able to move the discussion forward.

Then you take the discussion to your anecdote and I entertained your argument by poking holes, to which you introduce the bigotry of low expectations which doesnt address the topic at hand. This is called moving goal posts.

Its quite possible that Dell has improved their policies regarding how they award certifications, but being that my company is one of Premier partners we have access to many of those certifications, this was 3-4 years ago but those exams were open book. As such, we didnt waste our time with them, except for the ones that were required. There was no testing center, no proctor, I could take the exam an infinite amount of times or I could just have another tab open with the answers while I complete the exam. I have to do this once a year and I dont bother putting those certs on my resume. Something you initially defended as training to be a professional only to later finally admit you wouldnt pick that individual under that premise, this is a conflict of principle. The info should be online and I shouldnt have to argue your points for you. Instead you defend your country to which no one is criticizing. You may perceive it as such, but that is a problem of your own making, and only you can look for a solution on that issue.

I still stand by my statements, if you are afraid to service a laptop regardless of the value or whom it belongs to you are not a trained professional. If I could given allowance for clarification I would look at them as a trained amateur, I dont see anything wrong with this as we all have to start somewhere

 

4 pages about Dell's tech support in Singapore One thing for sure.... Dell won't treat the singaporean better than other places around the Globe. They will always go after cheapest solutions and cheapest technicians (company-partners) they can hire. Dell is well known for outsourcing. Aka always cheapest way over quality. One, two or tree or five happy endings won't change that facts. All horror stories about unsuccessful help/support live its own life on the web.

 

Actually, you initially stated, again and quote;

In which I stated that the folks who serviced my laptop, the Service technicians Dell sent, are Trained Professionals by mere definition of the term and of course, by using your own definition of it too. And I did state that standards vary from country to country and your country may not have the same standards for this as mine does. So I already acknowledged that results and mileage may vary countless times already. You just did not bother to read them I suppose.

Whereas I not only added in my own personal experiences with these people, as you also did, but I also provided articles and links to poke holes into your own arguments.

And again, the exams and certifications here are NOT open notes. You would have seen that if you bothered to actually read the posts, but I highly doubt you did. And again, there is much more stringent trainings and requirements here given the many applicants and little job openings. I would pick up an individual who passed the exams and training and is certified here cause the certifications here do in fact matter. They could land you higher salaries and better opportunities. Again, due to the difference in environment and standards.

And right from the start, I used my countrymen as an example and you even based quite a few of your arguments on that.

And I still stand by my statement, that they are still trained professionals, cause again, fear is human nature. They have received the training, and proper certifications needed, and as you said.

They EMC Certified, yes. They recieved training and certifications? yes. Do their systems make it to the clients on time and in functioning state? Yes.

By my personal experience, they have done exactly that. So by your definition of trained professionals alone, you are already contradicting yourself here.

But fine, again, you bring up how the Dell Techs in my country who serviced my laptop are not trained professionals because they are afraid. You know who else are afraid at times whenever they do their jobs? Air Traffic Controllers. A lot of incidents and accidents occur here with regards to Aviation is when ATCs get complacent with light traffic. Part of the Dirty Dozen of a workplace is complacency. During high traffic situations, we are on extra alert due to the fact that we are fearful cause an accident or incident is just one mistake away, with so many planes on our scope, and that keeps us truly focused on what we are doing. Does that make us any less professional at our jobs? I do not think so since that is part of human nature.

To add to that, who else also gets scared doing their jobs? Doctors. And these guys are still trained professionals. They would have to be to actually be a doctor afterall.

https://www.mdlinx.com/article/5-fears-that-keep-doctors-awake-at-night/lfc-4832

 

Bingo, so if I wanted to argue semantics I could easily reinforce my statement as true because they dont have any technicians on the payroll! This is why contractors and subcontractors exist.

My company is well known for being cheaper than all hell, so its not surprising to see

Bigotry of low expectations followed by shifting goal posts on the merits of 1 experience trumping my 2-4 weekly interactions I have with them going for 4 years now with a dash of false equivalency. Delicious!

Then you go to a Dell rep to ask if they have garbage certification policies and expect to hear the truth? hilarious!

You've got a problem, but luckily its not my problem to resolve I hope not all your interactions are based on perceived slights against your countryman, as that doesnt seem like a healthy lifestyle.

 

And with regards to contractors and subcontractors, quite a lot of trained professionals here are in fact, under sub-contractors or are contractuals. Again, personally, I have received my ATC Training from the company that provides ATC Services, and I am still outsourced to an external company since that is much cheaper. And yet, I am a licensed ATC. That is pretty much normal here and that does not take away the fact that I am a trained professional in my field.

And with regards to my expiences with DELL, they have mostly been positive, and yet of course, you dismiss that in favor of your own experiences. Also delicious. Again, I keep trying to state that mileage may vary from country to country but obviously you would only like to consider what favors you.

https://www.reddit.com/r/Alienware/comments/91mc13/dell_support_is_actually_good/

I am linking that because below that is another positive comment from a Filipino with regards to the Premium Warranty Services of Dell here. We do not really have much complaints. I tried searching negative reviews of Dell Warranty services from the Philippines, and I have not really come up with anything. Surely if the service was bad, then more people here would be complaining about it instead of encouraging people to continue having their warranties extended or buying Dell/Alienware laptops.

Instead, I came across articles on why people here would like to work with Dell.

https://www.jobstreet.com.ph/en/companies/691789-dell-international-services-philippines-inc/reviews

https://ph.indeed.com/cmp/Dell-Technologies/reviews?fcountry=ALL&fjobtitle=Technical+Support

Again, as I keep stating yet you keep ignoring, your mileage may vary. Now I do not deny what Papusan said, cheap labor. But my country is admittedly all about cheap labor. Hence why they are able to hire Engineers here to be their field technicians. But as seen in those reviews, they are being paid more with Dell. Hence why training and certifications matter, cause you are being paid more than the average.

And I am actually concerned about you and your problems. Unfortunately, it seems that I got caught up in them.

 

Pay someone to repair a laptop? I’ve taken apart just about every laptop I’ve ever owned to replace components. My current Latitude 7480 I’ve replaced the motherboard. Laptops are easy. Tablets and smart phones are tricky. And only because everything on them is tiny and I have to wear magnifying eyeglasses to see what I’m doing. Even my Aquacomputer water pumps I’ve had to do soldering on occasion when I accidentally broke the power leads on the PCB. My generation didn’t just invent the internet and learn to code using DOS, We actually had to understand how to take apart components and put them back together when they failed. And it wasn’t like it is today. We actually had to understand how to read electrical diagrams otherwise it was real easy to put something in backwards and fry a component. When I worked for AT&T Wireless during my 8 year break in military service I dealt with Ericsson and Nortel switches. Not just understanding how to replace a failed circuit board which in the 90’s a single T1 card in a switch cost $25,000, but also how to program them in UNIX or PASCAL. Y’all kid’s aren’t very bright. A buddy of mine at AT&T wrote the original software in the switches that all prepaid phones today use. And he began his tech career in the Air Force.

 

my gosh you may be right, well hopefully a friendly member can come along and give some constructive criticism, I always welcome it.

The argument has been made, no posts altered and no mess of quotes to keep track of. Others can judge one way or the other.

To be fair, latitudes are really simple to service, nice little machine though great for what they are.

 

Most onsite techs read the same manual you do from the tech support page. The onsite 3rd party repair techs do not have any “on hand training” for specific computers. Most are out sourced to local or National wide provider like Unisys. Every on site tech I’ve had told me they had to look up the manual before they came because they have never worked on a Alienware.

 

So, you are planning on repairing your new X17 yourself if need be? Good idea, except you would need the parts, which Dell won't just provide to you under warranty or otherwise.

 

Anybody found a good review yet on the X17? I find it funny there is NO REVIEWS YET

 

Which is why we all need to fight for the right to repair. We as consumers have to let our legislators that we won't put up with the anti-consumer practices of Dell.

 

Yes it's very sus considering Legion 7 has been reviewed for months and still isn't available for purchase

 

Hopefully they would do a few soon, really curious to how these new laptops would perform.

Currently eyeing this to be the replacement for my current M17 R1.

 

Good luck on those having this thin laptop. I expect it a bit hotter than the A51m even with 4 fans. A 17 inch laptop with no keypad is not good.

 

Well damn..

 

Don't you want to wait for some independent reviews instead of being a guinea pig for this? Say, you end up being unhappy, how easy would it be to do a return from PH?
BTW I assume you have AC at home? You will need it in sure.

 

Don't worry, I wont be buying until either November during Black Friday/Cyber Monday or after CES next year, maybe around February or March depending on my current situation. And yeah, returning it from the PH would be a nightmare and I do, but rarely use it given Electricity costs here are the among the highest in South East Asia xD

There would most likely be independent reviews by then or maybe even an R2 variant. Just saw someone in the AW discord say the X17 (top config) is not currently available in the US site and sure enough.. damn..

 

Since the x17 supports XMP profiles, do you guys think it would be compatible with this?:

https://www.newegg.com/corsair-32gb-260-pin-ddr4-so-dimm/p/N82E16820236369?Item=N82E16820236369

If Alienware is going to gouge me $300 for some ram, I might as well get this and get the best out of it.

Also, if the stock xmp profile for these sticks (3600mhz @ CL16) ends up not working, I can always go down to 3466 right? It also runs at 1.35v, do you guys think these sticks will run too hot? Dells “Dual opposite outlet” fan will blow air over the NVME/Ram, but I want to get your guys opinions on this.

I’m not super familiar with xmp overclocking. Any help answering these questions would be much appreciated!

Edit: I just realized that the link above is for 4x8gb sticks (the x17 only has two slots), so if I end up getting these to test and they work I’ll sell the other two to whoever wants them for half price (~$160)!

 

Worth a shot, but bear in mind there've been recent reports of poor compatibility of Corsair RAM with Area 51M. Hyperx Impact should ba a safe bet though.

 

Those are designed for X299 mini-ITX desktop boards with SO-DIMM slots (hence why they come in a set of 4 for quad channel), the 3600MHz XMP profile absolutely will not work in any laptop. You can maybe get some decent speeds/timings with a manual profile since they are B-die, if the X17 has an unlocked BIOS with memory tuning options and an easy CMOS reset method. But you'll be much better off getting Corsair Vengeance 3000MHz CL16 modules (also B-die) as XMP should work OOTB. There are also G.Skill Ripjaws (Hynix) and Crucial Ballistix (Rev. E) 3200MHz CL16 modules, but it's doubtful XMP will work on those as they were hit-or-miss on Coffee/Comet Lake laptops, and Coffee/Comet lake has a stronger IMC than Tiger Lake. Not to mention, 3200MHz and higher runs in Gear 2 on Tiger Lake, which reduces performance, so again you'd need an unlocked BIOS to set 3200MHz+ to Gear 1.

 

Ah i see, thanks for the info! By the looks of it, it sounds like I’m better off just getting the 3466mhz xmp ram option, right?

Or maybe I should wait to see the reviews? If I understand correctly, the only thing that matters is the latency, correct? Faster ram at a lower cl can be slower than a slower stick with higher cl, right? So the 3466mhz ram may not be that much faster than the 3200 if the cl is higher.

Using this: https://notkyon.moe/ram-latency.htm

 

Don't expect fantastic mem latency in any Dell laptops. m15 R6 with Tiger-lake reviewed on YooTube. And 100C as usual. Exactly as the previous AW models and the newly released m15 R5 Ryzen Edition.

 

I guess so. I would be interested in what modules those are, as 3466MHz XMP modules don’t exist in the aftermarket space AFAIK. Also it will be running in Gear 2 at that speed, so memory latency will be awful, which will hurt performance in most games.

 

what the hell?????
90ns latency????????????? ok

I have cancer now. And I was already sick enough BEFORE READING THIS......

Tiger Lake with Quad Channel?
AIDA has to be reading it wrong.
Maybe because of LPDDR4X support?

 

This laptop is already outdated!!!! 3080S is coming as early as Late August early September my homeboy from china told me today. He also said it will have be 165W with 15W boost for total 180W (Speculated). I Also thought this would happen but i thought it would be 185W with 15w dynamic boost for total 200W (Also IBM Legion laptop already spotted with it installed) Alienware X17 R2 will probably be released during this time PLUS 4k 144hz LCD panels will be installed also. I just wonder what Dell gonna do to cool it ohhhhh i know bring back the vaporchamber heatsink with the element 31 pre installed and call it innovation but this time lets keep the 4 fan design!

https://videocardz.com/newz/lenovo-expects-geforce-rtx-3080-super-and-rtx-3070-super-laptop-gpus

 

What’s this about gears? Should i shoot for 3000mhz memory that runs at gear 1 or something?

 

That would explain why they already have the R1 designation attached to the X17 at release. For the panels, I do hope they add in a good QHD display there somewhere.

 

In Gear 1, the memory controller runs at the same speed as RAM. In Gear 2, the memory controller runs at half the speed of RAM, which allows higher RAM speed and bandwidth, but worse latency.

 

Kind of a bold claim and a bit suspicious, doesn't really make much sense from how nVidia releases things.

 

It makes sense for them now since the 6800m nips at the mobile 3080 for much less money. That would suck as I just bought a 3080 laptop lol

 

The US page of the x17 has been updated and, am I seeing things or is the 3080 only a 8GB vram. No QHD either? I've had my eyes glued to the new releases for a 17in laptop for the past year, and the only ones I was looking forward to was this or the HP Omen 17. *Sigh*

 

Maybe hard to say, a little bit better temps than the ryzen edition, but the liquid metal will help. With this slim ff I do not see any other solution for better thermals. Now I bought an m15 R3 (10750H + 2070 S, a refurb one, not the greatest and fastest hw, but I would like to try it, I like how it looks, better port selection than the new "middle" m15 R5 or R6 and VC) and it was the same terrible cpu temps out of the box. After repasted with Indium (CPU) 128 W/mK (yes, not gallium as the TGC with around 73 W/mK) and Prolimatech for the GPU, I got a very decent CPU and GPU temps during loads. I know it's a slim design and they can't go back, this is the future, but now I can live with it and I'll keep it. Also know it's totall different leages than my Clevo and the other big DTR-s, but it is what it is. So I also look some cons in the new generations, also can not understand what dell's doing with the strange vbios miseria, but somehow can find a compromise if the user want it, because as we know, no perfect gaming machines producing at this time...

 

3080 Super with 15W higher TGP won't make much of a step above vanilla castrated 3080 Mobile. No point release a successor who can't provide 10% increase in performance.

Nvidia haven't many choices to increase performance for 3080 Super Mobile than increased TGP and better binned chips. Maybe they are able to squeeze out 10%. I doubt they want to use the bigger 102 die. 3070 Ti use the maxed 104 die and GDDR6X with +290W TGP. This provided 10% performance over the vanilla 3070 desktop cards with the cut down die and slower GDDR6.

The m15 R6 with Tiger-lake was paired with 3060. Once you put load on the Gpu the Cpu clock speed start drop. Unified heatsink paired with Dynamic boost to schedule cooling where it is needed is an fantastic combination, LOOL

indium thermal conductivity - indium melting point

You put a Indium shim/foil on the die?

Why not, if they can keep up the price point with lesser hardware? Sometimes is less, more. But not for the buyers.

 

I hope Dell will release an AMD version of the x17/x15

 

Me too, they would double as handy $3k portable frying pans!

 

Maybe next year. The thin X models is a collaboration between Intel and Dell the last two years. I doubt Intel would accept AMD Ryzen Cpu into this mix. And don't forget they will always try sell it for premium. Can't do theat with AMD components. Just look at what other OEM charge for AMD models. Dell pushed the Ryzen model as the ultimate budget Aw model.

 

Anyone use a dock for their laptops? I’m looking at these 2 options.

https://store.kensington.com/produc...Q1BMugQURILP0cZROvc7MEG2IIB93DPRoC-TQQAvD_BwE

https://us.anker.com/products/a8398

 

I think the 8GB on the RTX3080 is a typo, the same thing happened when it was first made available for purchase. Edit: They have corrected it now to 16GB.


As for the QHD display, yeah, I am also quite disappointed in the lack of that as well. I hope they would introduce that option further down the line or if/when they release the R2 variant.

 

@Papusan

Look what just arrived but the problem is I haven;t an Alienware

 

It look's the same as TGC, contains around 25 % of indium, sure not a foil.

 

Why?

From your post... After repasted with Indium (CPU) 128 W/mK (yes, not gallium as the TGC with around 73 W/mK).

Coollaboratory Liquid Pro is 79 W/mK. Can't get it much higher than this.

 

Because my DXRACER seat is 8 years old, I hadn't any comfort in it anymore

 

You don't like the color? I had a white leather sofa many years ago but never again. All Black for me

 

You bought the wrong seat buddy, you haven't a Gigabyte taptop

 

Was meant for yooo. Not me

 

It's coming from a guy who's working with laptops, ordered from china (I do not have permission to order) and needs special procedure to get it because of the activities of the indium. The liquid pro is a bit better thermal conductivity than TGC but not the best in chemical point of view.

 

I can't see any liquid metal alloy that can have/reach 128 W/mK thermal conductivity with a melting point that can be used as thermal paste. Indium is solid and don't reach 90W/mK thermal conductivity.


And you can't use it alone as liquid metal. Gallium have even a lot lower W/mK. If it was that easy it would be in production and in sale long ago by the most known brands (Coollaboratory, Phobya, Grizzly and Thermalright) who make liquid metal for this type usage.

See also the video in the link from 14:25
Der8auer the shareholder in Thermal-Grizzly is from what I know have a grade in Metallurgy.