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plugged in but not charging e6500

Discussion in 'Dell Latitude, Vostro, and Precision' started by Gordyboyuk, Apr 13, 2009.

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  1. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    my battery aint been charging for a few days iv noticed i just done fresh install yesterday still no joy any ideas what could fix this

    im sure im on the latest bios could i try flashing it again ?
     
    Gordyboyuk, Apr 13, 2009
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  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Have you accidentally pressed Fn+F2 which disables the charging (but this normally resets at the next reboot)?

    Try pressing Fn+F2 again.

    John
     
    John Ratsey, Apr 13, 2009
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  3. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    hi john no mate iv not done that i use that function often to preserve my main battery but iv tried toggling it on and off to no avail :(
     
    Gordyboyuk, Apr 13, 2009
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  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    What does the battery info module of RMclock show?

    What is the battery charge status (% of capacity) and is the charge rate zero or something very small?

    Does the battery recharge when the computer is switched off?

    Did you try removing and replacing the battery?

    John
     
    John Ratsey, Apr 14, 2009
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  5. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    tried removing and replacing battery no change , doesnt charge when its powered of in suspend or complete shutdown

    rmclock reports that its at 24% just like window charge rate and time left say not applicable

    very strange i doubt thye battery or chargerr could be knackered alreadyim sure its bios or something
     
    Gordyboyuk, Apr 14, 2009
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  6. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Ummm... If the PSU will run the computer (try both with and without battery) but won't charge the battery even when the computer is off then my suspicion falls on the power board in the computer.

    Does the Dell BIOS level diagnostics (press F12 at the BIOS screen) include anything for checking this?

    John
     
    John Ratsey, Apr 14, 2009
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  7. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    got fed up with the test when it was going through the memory test everything prior to that passed fine i will give it a full run through later today as i have some stuff to do right now and will be going out shortly
     
    Gordyboyuk, Apr 14, 2009
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  8. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    tried the latest control point system managere and bios still no joy im about to run the battery flat an leave it out of the laptop for 10 mins and unplug the charger see what happens this is unacceptable for a 1430 odd quid machine
     
    Gordyboyuk, Apr 14, 2009
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  9. Gordyboyuk

    Gordyboyuk Notebook Evangelist

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    thats the battery completely flat and no joy think im going to have to phone the customer service see what can be done about it
     
    Gordyboyuk, Apr 14, 2009
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  10. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    My diagnosis is a dead power supply.

    I normally travel with two. If you fancy having a second one and have the Intel GPU then this should work fine. I got one last week. It's not quite as small as the Dell 65W travel PSU but it is half the price.

    John
     
    John Ratsey, Apr 14, 2009
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