E6540 Owners Thread

Jokes really on them in my case. I attend a private university that is over an hour drive from the nearest, major city... I know Dell doesn't keep techs around my local area. Nearest tech hotspot is at least an hour drive, one-way.

 

I modified my post and added it to that thread. Maybe it'll gain us some traction there. I will say that our Owner's Thread has had a ton (comparatively) of views as of late.

Usually they contract out to smaller shops if no one's around. Although the last tech I had told me she had to drive out to a town that was ~45minutes away. Regardless, if they want to throw money at a problem that we've already documented (as well as Notebook Check), that's their problem.

Edit: another DM from @DellCares (^RH) telling me that I need to send the machine to the depot..

 

Progress is being made...

 

Just got that as well.. Wonder if that's a stock response because he gave no details. He still doesn't get that having it "serviced" wont do jack. I told him I'm open to having it serviced at my house under my NBD warranty and requested my case number.

 

hizzaah, vbman213,

Suggestion, ....perhaps, some testing could be done with a non-game pgm like a backup imaging pgm (acronis, paragon or macrium, etc), in order to determine if the cpu throttles when running the backup pgm, because I would not be surprised if dell comes back and says the e-series is not made for running games or cad, but is intended just to run business type of applications.

 

They can't claim that. Gaming aside, there are tons of business applications that push the CPU/GPU to the limits that gaming would push it.

 

vbman213,

Might be a plus, if you could test one if those business applications that push it to its limits and assuming it shows throttling, then those results given to dell can not be disputed by them for what the machine can not do for its intended typical business use.

 

I still don't know if there is any merit to that... "Business Applications" is completely relative. We are seeing the throttling during benchmarks. What if my work/business is gaming? The product page for the E6540 taunts its "beefy [sic] Intel processor and optional discrete graphics options." If this machine was properly designed, gaming, cad, etc. would all work just fine. As far as I'm concerned, if this machine can't withstand the rigors of benchmarking, I have been lied to as a customer. This machine simply can't obtain the performance that it is advertised to perform at. Plain and simple.

 

If you want, run some rendering/encoding jobs on the machine and see what happens. If you really want to go down the 'business applications' route, run MATLAB or do some Monte Carlo analysis jobs.

 

How is sending it to the depot an appropriate response for the business class machines which include onsite service?