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Dell ProSupport?

Discussion in 'Dell Latitude, Vostro, and Precision' started by ppc, Apr 17, 2009.

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  1. litkaj

    litkaj Notebook Consultant

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    ProSupport is the same thing; half the time they answer the phone as "Gold Support".
     
    litkaj, Apr 20, 2009
    #11
  2. CorporateTraveller

    CorporateTraveller Notebook Geek

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    I think they rebranded platinum, gold, silver to Prosupport and added couple cool features.

    I think platinum = mission critical and only applies to enterprise products like servers and storages where you get dedicated TAM until problem is fixed.
     
    CorporateTraveller, Apr 20, 2009
    #12
  3. Dillio187

    Dillio187 Notebook Evangelist

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    bingo. Pro Support is the old Gold Support
     
    Dillio187, Apr 20, 2009
    #13
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