Dell ProSupport?

How is Dell ProSupport? anyone use them?

I'm thinking of getting a latitude that offers Dell ProSupport for End Users.
I know they have that command center or w/e...is it worth it? How are they better?

Thanks!

 

It's very nice to have that. It basically means that if you have a problem, you call them and on the next business day a tech goes to your house/work place and fixes whatever problem you have. This includes serious problems like replacing a motherboard. You don't have to mail your laptop to Dell which would mean you would be without a laptop for around a week at best.

 

Dell does offer at home/office support w/o prosupport...so what's the difference between that and prosupport?

 

Also by any chance, does someone know which service provider Prosupport customers get?

I hope it's not Qualxserve

 

Oh, didn't know that. No clue.

 

I'd just go with the complete care....you have your pro-support right here on this forum

but seriously, pro support is meant for when you do your businesses network and stuff like that and want to get help from Dell with that.

 

The ProSupport techs are actually competent.

Seriously though, what it boils down to is shorter wait time for calls, US-based support, and they actually believe you when you tell them that something specific is wrong without having to go through a 15-minute script involving repeated attempts to reboot. All in all, it leads to faster on-site dispatches and less downtime.

I no longer buy machines for business without it (and my rep has been pretty good in getting it tossed in for little or no extra cost). My Dell systems at home (Optiplex 755, Latitude E4200, & Adamo 13) all have it as well as once you get that level of support it's hard to go back.

 

That's the major problem IMO. I also don't think I will ever buy a laptop without this kind of support, even if it's meant for gaming or entertainment.

 

ProSupport for IT: As a certified prosupport tech, I can dispatch parts myself. I dont even need to talk to a person and I can speed up process a lot if I'm fixing so many laptops.

ProSupport for End users: supposevely you can get some sort of basic over the phone computer help if you are having issues. I dont know if it's worth the extra cost.

 

I don't have direct experience with ProSupport but if it's anything like Dells Gold Tech support I whole heartedly stand behind them. The only reason I call the Gold support is if I need a part and they seem to understand that, if I had to call them for troubleshooting help I wouldn't be doing my job. The longest part of my call with that group is shipping info verification.