Dell Precision M6700 Owners Thread

The three I'm showing listed:

Trusted Platform Module
Control Vault
Authentication Device Info

Strange that you wouldn't have it there. You didn't by chance change Biometric Devices settings in Control Panel?
Additionally, did you also just randomly install drivers or was there an order; Asking because maybe there could've been a prerequisite - or maybe you installed the Stand Alone Control Vault which did something to remove it.

If you realize a DDPA driver/app uninstall/reinstall is needed then make sure to see if there is any other CV program and remove it then reinstall DDPA - it contains everything needed.

See attachment:

 

Maybe some strong double sided tape would suffice? It would save you the hassle of searching for the fascia part if the bluray drive dies or you decide to reuse it in some other laptop.

 

Curiouser and curiouser. NOW I see it. I swear it wasn't there, before.

I didn't install any drivers, other than AMD FirePro drivers (because I discovered in the course of working that they weren't installed). I'm working with the drivers that were shipped with the machine.

I didn't do anything with Biometric Devices in Control Panel, either, except possibly to tell it to check for updated drivers, but it said the drivers were up to date, so it didn't change anything.

The firmware is version 23.7.303.0, so that's good. Now I have to find the DDPA Application version. Yep, 2.3.00003.072. I'll try enrolling a fingerprint again. I'm really not sure why this is showing up, now, since I haven't updated any drivers or firmware, other than the AMD stuff.

ETA: Ok, just tried to enroll a fingerprint again. Again I got the same message on the last swipe. It did NOT said that it couldn't read the swipe, just that an error occurred (RN: 02000067). I have had a bad swipe, and this was not the same thing. I just tried again, and I didn't even get as far as being able to swipe. It just went immediately to the error message. I'll have to dig into this more next week. I don't have time to deal with it right now. Thanks for your help, though!

Tracy

 

Sounds like a uninstall/reinstall gonna need to be tried. But, before you go through that hassle, try cleaning the top of it [FPR] with water-damp Q-tip or lint-free cloth.
I clean my case with wringed Lysol wipes then follow with water damp cloth. The FPR doesn't work so good if the Lysol film isn't removed, or any shipping protectant that may have been put there initially.

The older DDPA ver. threw that error quite often. But the new one hardly faults and I have working hands and even after scrubbing lots of pots and pans.

Let us know how it turns out. Yours doesn't seem like a hardware issue.
When you get it running try the steps from my edited posts a couple back regarding WBF and UAC access.

Good luck.

 

The regular two-sided tape didn't work. It's just too thin. It just stickied my fingers together.

Maybe if i could find some of that double-sided sticky foam but even that would have to be the right width? All it is is a bend for the center hook of the plastic fascia. Why aren't parts like these standardized? Oh well, I just won't hit eject.

 

Okay, just stumbled upon something potentially worrisome and wanted to get opinions on this.

For some reason or another, Win7 needed to go through another WEI test after an update. At the same time, I'm using Core Temp to monitor my temps. During the CPU portion of the test, I saw temps as high as 90C(!) for a few moments on one of the cores, despite the fans going absolutely full bore. It didn't feel like a whole lot of heat was being pumped out of the vents, either... just relatively cool air(admittedly, I'm used to pretty hot fan exhaust, especially at those temps). I didn't check the GPU temps, but with my previous gaming runs I noticed the GPU was significantly cooler than the CPU.

Checked the fans last night; they're spotless. Heat sinks are as well... I've had this machine about three weeks or so. My thoughts right now are that the CPU has a pretty bad pasting job on it. This machine was a refurbished Dell Outlet PC; perhaps that's the reason it was returned?

Herein lies the dilemma. Do I just go in and repaste this beast myself and be assured I did the job right(I've repasted countless other notebooks without incident) and blow the warranty, or do I send it in for warranty repair; waiting whatever amount of time it takes for the depot to get around to it and maybe or maybe not fix it right? Do it in a couple of hours myself one evening, or be without this machine for a while? I'm leaning towards at least repasting, and possibly getting the 55W heat sink while I'm at it.

Any other takes on this?

 

If you have a warranty, use it!

 

I don't think repaste will void your warranty. There is no way to tell what you did either.

 

I do definitely see that logic. When looking up the machine's warranty information, it looks like I have three years of what is called "Next Business Day Support." Is this an onsite warranty, or the typical 'you get a box the next day and off to the depot it goes' warranty?

 

'Next Business Day' means on-site warranty.

If you know what you're doing, you could repaste yourself. If not, go for the warranty.

From what I've read in this and other threads, Dell techs don't always do a proper job and have, in some cases, caused more harm than good.

On the other hand, if the CPU/GPU is damaged after repasting it yourself, you might end up losing your warranty after all.