*** Official Clevo N870HJ1,N870HK1 / Sager NP6870,NP6872 Owners Lounge ***

I don't know of a source but if you want to double check with our support team you could.

 

Ok, I think I'll check with the support team, perhaps after checking with the seller (LPC Digital).

My hope is that I can get the clip itself, or at least a key, or possibly a whole keyboard, where I can take the clip off and use it in my escape key (is the clip itself different for white backlit or non-backlit keyboard keys?). Even if I bought a whole keyboard I wouldn't bother installing it and replacing my whole keyboard. I just need the clip. If I can't get one, I may just deal with it without the key cap rather than spend the money on a whole keyboard. Or try to glue the clip back together.

 

In terms of parts it's the thing about it being a bit less common.

 

As far as I've seen, the caps and clips appear identical. Since I haven't taken each apart and compared side by side, though, my advice would be to shoot for a seller with a return window (if your original seller can't help), just in case.

 

I asked LPC Digital about the escape key and they sent me a replacement key. Thanks @Larry@LPC-Digital for the awesome customer service!

 

I'm curious if anybody else tried or knows about this: on the n870hk there's 2 minidp ports. Apparently one is connected directly to the dgpu and the other via igpu. Now my problem is, how can I run 2 displays, one through the HDMI port, and one through the dgpu connected displayport? If I have the hdmi connected, there is no signal with displayport on the other display. It works fine if I plug my cable in the other mini dp. Also, I've noticed there is some kind of software problem I guess, because I don't always get signal via that port, and it's not a physical connection problem because when I manage to connect my gaming monitor and get a signal I can wiggle the cable a little without losing the signal.

 

Have you checked the manual?

 

Erm, for what exactly? I did read it once, to find interesting tips, but didn't find anything related to this. It says that the respective dp is connected directly to the dgpu, and you can acces the setting via nvidia control panel. But since it doesn't show anything plugged and I get no signal on the display I don't know how this might be related.

 

Usually it will advise what monitor configurations are supported. On the move at the moment so a little tricky for me to check.

 

Also, my temps on cpu are really bad. So bad that it's pretty much unusable with turbo boost activated. I have to use throttle stop with a slight undervolt and no turbo boost to keep the cpu under 90 degree while playing pretty light titles, like fortnite or forza horizon. I have the 7700hq and both heatsinks,gpu and cpu, got only 1 heatpipe per assembly each. I've seen other vendors selling the same chassis with same specs with double heapipe config for both gpu and cpu. I've found some heatpipe-heatsink assembly on aliexpress with dual heatpipe for this laptop, do you think those would help me with the temp issues? I can hear the cpu fan ramping up even if i open youtube, or some random forum, with temps rising up to 70degrees for a second. It's not a thermal paste problem since I had this issue with the original termal compound and I've changed it twice in a year with ac mx4, same results.

 

Apologies if this has been asked before, I skimmed through the thread and couldn't find anything similar.
I have a Clevo N870HK1, the version with a 17 inch display and Geforce 1050 Ti. I'm running the Nvidia first party drivers without Geforce Experience, but I'm stuck at version 416. When I attempted to update to the next version after that, the system would BSOD upon logging in, sometimes I coudn't even log in. It was really bad, it even happened in safe mode.
In the end, I had to re-install Windows and leave it on 416. Since I could still game and generally use the computer with no apparent performance penalty, I didn't even attempt to update the drivers anymore.
But now, I saw that Nvidia posted that there are security concerns to using old drivers, so this time I first created a recovery image of my system before attempting the upgrade. Tried to install the latest driver version (431) and the same thing happened again.
Since I had that image backup, I didn't have to re-install Windows, but I'm still stuck on driver version 416.
I thought maybe installing a BIOS update might fix the issue, but I looked in the clevo website and there are none. The BIOS version listed right now is 1.05.06 (which from what I read in this thread is indeed quite old).
Did anyone ever encounter this issue? Do you think the BIOS update will indeed help? If so, could anyone help me find the right BIOS image for my computer? (I don't want to end up bricking it and I've never done it before.)
TL;DR: N870HK1 with 1050 Ti crashes on recent nvidia driver versions. I'm wondering if a BIOS update will fix it and if so, how exactly do I update BIOS.

 

I have the same config as yours and running on driver 430.86 with no problems, also without Geforce Experience, BIOS version 1.05.19 which was installed when I got the laptop. It's pretty hard to get a good BIOS update file if you got your laptop,like I did, from a vendor that does not care about future driver support. I'm just hoping that someday I'll find a good BIOS update.
Since you got that backup image, try updating you intel graphics driver first, and then installing the latest Nvidia driver. It's been about 2 months I think, since Intel did some changes on their drivers and control panel, so I just guess that the new Nvidia driver is somehow dependant on the new Intel Graphics driver? Worth a shot doe.

 

Thanks for the suggestion roborovsky. Unfortunately, no joy. Updating the Intel graphics driver before Nvidia yielded the same result. Could anyone explain me a low-risk method to upgrade the BIOS? I don't really care if it's from a different vendor as long as it doesn't brick my lappy. Maybe after a bios upgrade the driver update will stick.

 

Low risk is getting a file from your vendor with instructions, everything else is risky in some fashion.

 

I'm coming back with the same question if anyone is able to answer me. It seems that with the latest nvidia drivers, the dgpu display port is basically not working. While connecting my monitor to the other one it does. It's kinda annoying, since I can't use gsync this way. I've tested it with the old drivers, the ones that are listed on clevo's website and it does work, but performance wise is not worth it in newer titles. Anyone has an idea what's going on and how I can enable that port in the latest drivers?

 

How are you installing them?

 

Installing what?

 

The drivers your post mentioned.

 

Well, via the executable? Not sure what you mean. It's not via windows update. I've always grabbed the updated driver from nvidia's website. And the driver that I mentioned working last time was from clevo's download page. But it's a really old driver from around 2017. I see a big performance decrease while using it in newer games. That's why i want to make it work while still using the latest drivers. Tried nvidia's support chat but it's just a bunch of indian guys that can't even understand my problem..

 

Some people uninstall them first, some people use a driver cleaning program and some people put them straight over the top.

 

I tried uninstalling and doing a clean reinstall from the driver installer itself, tried a driver cleaner and even did a clean windows install with no succes. I'm not sure what the problem is. One thing I know is that the port is not working atm and it's driving me crazy. The older drivers are not the solution since the performance drop is at least 20-30%.

 

Is there any way to disable the igpu or something like that? The BIOS is really basic so i guess it's pretty impossible to do. At this point I pretty much gave up trying to figure a way on my own since I spent at least 10 days researching and troubleshooting this problem past the last 6 months or so. Any help would be greatly appreciated!

 

The IGP is the only thing connected to the panel so no way to disable it.

 

Yeah, well I don't really care about the laptops panel or the igpu. I'm mainly using it like a desktop since I'm not travelling that much anymore, connected to my gaming display, hence the need for gsync. All I need atm is for that 2nd display port that is directly connected to the 1050ti to work.

 

This is how my control panel looks. In case I'm not making myself clear, at the moment the dp that is working is the one routed via igpu, which the screen is connected to. The other one which I wish to connect to is not working, and it seems like that one is connected directly to the 1050ti bypassing the optimus/igpu. In the latest drivers that port is not functional, it does absolutely nothing when I'm trying connecting it, not even a blink on the screen.

 

Sounds like there may be an issue with the port or motherboard. Speak to your reseller.

 

As I stated a few times before, it works on older drivers. So the port itself can't be the problem.

 

Why not? They may be unlocking a feature yours cannot handle on the displayport. This is not something I have come across with anyone else. Either way getting support from your reseller seems like a solid plan at this point.

 

Last version now is 1. Update Control Center AP Version to v5.0001.1.88, Hotkey_180521.zip

 

@roborovsky
There are 2 mini-displayport, 1 hdmi and one usb-c from the left side of your keyboard right?
The first mini-displayport which is near the power supply connector is connected with IGPU, the second is the EGPU which is connected with Nvidia. HDMI port is also connected to IGPU, so the only way for you to pop out the Nvidia display is to connect to the 2nd mini-display port

@John@OBSIDIAN-PC
Sir, do yo u have a BIOS for Clevo N870HK1 model?

 

Well, if you'd have read everything I typed before, you'd know that the problem is that port not working with newer drivers, and not the fact that I'm using the wrong port.