MALIBAL Reviews

Just wanted to add to the great reviews. I received my laptop in perfect condition, without any dead pixels or heating problems. When I was ordering my laptop and even now MALIBAL has quickly responded to any of my question in usually just a few minutes. They have been great with everything and I am more then happy with my laptop. I would definitely recommend them and buy through them again.

 

Well my order has been sent to malibal im so excited to get my laptop with a 6990m and hope it serves me well the next few years! Props To whoever is behind the "Malibal" name, thanks for putting up with all my questions and being very helpful through my quest to get myself to place an order. This is the most expensive thing i have ever bought in my life and wasnt easy to do!

Now to wait.

 

In your life?

Wait till you have kids

Mr. Mysterious

 

lol at the rate im going that wont happen anytime soon!

 

Did they stack the Labor Day promo with the NBR free shipping promo?

 

Did Malibal had Labor Day promo? I checked but I did not saw anything on the site.

=) Later

 

Just about every US reseller had a labor day promo

Mr. Mysterious

 

they sure did, the rep had to apply it afterwards because the website wouldnt let you use both

 

I got my Lotus P150HM today and it is sweet! I feel a little shortchanged cause it came without the Malibal branding. Just a THX and HDMI sticker, I was like ??? I have an Intel 6300 wifi card and a Intel 510 250GB SSD I'm itching to install in it. Just have to get up the nerve to put on the scrubs and prep the OR to open it up and get Dr. Frankenstein on it.

 

For mine, I asked them to not include the logo because the lid is almost flat, so it is perfect for a laptop skin!

 

I placed an order for a P150HM-S1 on 9/3/2011. I am impressed with their live chat service because they usually reply within seconds but had an unpleasant experience with it.

Yesterday I used the live chat to change part of the configuration and I also wanted to upgrade the warranty. Things went fine for the most part,however, I did feel as if the person was in a rush and really did not want to chat. My suspicions were confirmed when I was about to tell the person to upgrade the warranty for me. The person ended the chat all of a sudden. I don't know if the person accidentally closed the chat window or not but that was rude. Now I understand what wispofdoom was talking about. Now I feel hesitant to use the live chat service.

Other than that I have been pleased with everything else and the price is excellent.

 

This is why emailing them (or others) is a good idea

Mr. Mysterious

 

I understand that but I contacted them via live chat most of last week and had no problems other than that. Like I said, I was impressed with how they respond so fast and seem available all the time that I did not even feel contacting via e-mail .

 

Hmm, definitely something they can improve on, but for me I used their support ticketing system. That way, customer service representatives have a backlog of all my messages and whatnot in front of them, and they can answer on their own time. Their responses during work hours were very quick as well.

 

Assuming they want to talk to you, that is I tried phone, chat, and support tickets: Phone calls were hung up, chats were ended immediately, and support tickets were closed without any response. Hardly professional.

 

I don’t think there’s much more that can be said about Malibal that hasn’t already in this thread. Simply put; they’re the best company I’ve ever dealt with when buying an electronic. Malibal puts their customers satisfaction first and won’t settle for anything less.

I was directed towards the Sager/Clevo models after looking at an HP DV6Tqe (thank god I didn’t buy it!) for a while. At first I was a bit worried, buying a custom computer without a big name brand like Dell or HP behind it, but after reading many reviews I decided that most of the resellers on this site seemed trustworthy enough.

After shopping around with different retailers, I decided to go with Malibal because I liked their name the most, and because they sold me a laptop at a price every other reseller said wasn’t possible. Their customer service, both on NBR and their site is unmatched by any other I’ve dealt with (coming from Dell/Hp). Tickets or questions were generally answered within minutes to a couple hours at any given time of day, and their sales reps didn’t try to push any upgrade I didn’t ask for; much appreciated. Unfortunately there was a delay with my order, due to an unexpected complication with the video card I had chosen. Because of the delay Malibal felt the need to compensate their customers for a problem that was completely out of their control. At this point I knew I had made a great decision with my choice. Any company who values customer satisfaction this much deserves to be applauded.

While I had no problem with my laptop being delayed for a few weeks, it was coming down to the wire, as I needed it before Labor Day weekend so that I could take advantage of my schools free windows 7 offer before I left the country. Because my laptop wasn’t expected to ship until after the offer had expired and right before my departure, I opted to change my video card to hopefully help expedite things. To my dismay, my expected ship date was still the same. I sent Malibal a couple messages, explaining my situation and asked if I could downgrade my card so that I could afford windows 7; since I was no longer able to take part in my schools offer and was completely strapped for cash. Unfortunately because it was the morning that my laptop was going to be shipped, any change wasn’t possible (up until this point they were more than happy to make any change I’d have liked). Like any great company, they apologized for any inconvenience the delay with my notebook may have caused, and threw windows 7 in with my order last minute so that I could enjoy my system when it arrived. I was, and still am, completely in awe that they cared so much about my order satisfaction to do such a thing. After receiving my laptop I’ve been above and beyond satisfied, the build quality, packaging, and amazing support has diminished any worries I once had of ordering from an “unknown” brand.

If you want the best price possible on a notebook, with unparalleled customer service then don’t hesitate to order from Malibal. My only regret is not having purchased from them sooner. Satisfied doesn’t even begin to describe the feeling I have towards my order, and their company as a whole.

 

Soo..
does malibal supports for shipping outside of US?

i really intend to buy P150HM,
and in my country (Indonesia) its hard to find SAGER resellers.
they have it, but its pre build with standard config -_-

and if Malibal does able to support for shipments for Indonesia,
how much does it cost?
and i heard there's a discount for NBR member, like free shipment.
is it apply for outside of US?

*meh, sorry for my bad english

 

Yes, we ship to Indonesia. Please contact us through our site if you need further help placing an order. We can give you a large discount on shipping for being an NBR member.

 

Some general impressions after receiving my laptop today:

All communications between me and Malibal, be it via PMs, phone for credit card verification, and support tickets have been very, very fast. You will not see such quick response times from large vendors like Dell, HP, Lenovo, etc.

The laptop arrived with the latest BIOS and EC, so I would not need to fiddle with flashing the BIOS myself.

Currently I am booting Ubuntu 11.04 Live CD on it, because I am waiting for my Crucial M4 SSD to arrive at my local computer shop.
[Update]: No dead pixels here, nor any ghosting problems, or any irregularities with this screen. Simply awesome. Getting used to the keyboard is taking me awhile, I have not used chiclet style keyboards before, and the spacing between keys is a bit narrower than the keyboard I have on my desktop. Oddly enough I felt right at home with my old laptop's keyboard. :S I would still get this laptop, knowing that the key spacing was a bit narrower than I was used to.

In summary, I would definitely deal with Malibal again, and would not hesitate to refer my friends and relatives to this great company.

 

Yesterday I stayed 40 minutes on the live chat talking with the Malibal Agent, he helped me to go thru all the steps to place my order since I'm outside the US.

At the end my stupid bank did not released the payment even tho I have 6000 USD available on the card (I have used it on Amazon US before so I wonder why I got a 15005 error )

Right now I'm changing the status of my card to the advanced package for online payments, It should be done by Monday or Tuesday =) Wait for me P170HM!!

Thanks! For the kind agent that stayed with me for soo long, you can be sure your efforts wont be wasted!

 

I too was not overly impressed with there live chat.

Very basic responses, yes, no, ok, not sure I ever got a complete sentence to any of my questions.

Perhaps someone wanted to get a head start on the weekend???

 

So I am now a proud owner of a P151HM1 and am very pleased with the laptop. Malibal was quick with their service and getting me the laptop. There is only one thing that really annoys me. Before I even received my laptop, the same laptop configuration turns out to be over 100 dollars cheaper. Normally this would not bug me but its the fact that it happened BEFORE I even got the laptop. I contacted their billing department and their response was quick and full of spelling mistakes. I felt like they were just shoving me off and don't care at all.

I understand that prices change but most places will reimburse you if it happens before you get your package. Also most places spell their responses correctly. Overall though the performance of the laptop has been fantastic.

 

I finally placed my Order for the MALIBAL SATORI (P170HM). Now I just have to make the Wired transfer (stupid bank closes early >.< ), to have it build and shipped on a 2 Day Shipping UPS Air

First allow me to say the Staff from Malibal has been amazing with me, from the beginning to the end they oriented me during the Live-chat and Support tickets with full responses explaining everything I asked. Plus I got some fantastic discounts too!! So I was able to buy the machine with a GTX 580M + Matte screen 120hz *-*, instead of a Matte 60hz + 6990M.

This is why I decided to add the ICD7 and No Dead pixel warranty =D

I will make a full review when I get my machine with pictures, video and benchmaks here and one in Spanish at my other forums as well =)

I cannot wait *-*

 

Mubay, you're going to love it! I'm glad we could help out on the pricing... look forward to the review!

 

Looking forward to it

Mr. Mysterious

 

We apologize to anyone who feels like our responses have been short and/or impersonal in the last couple of weeks... we are going through a lot of changes right now and are very busy trying to keep up with how fast our company is growing.

We are in the process of hiring more reps.. we have just added a third rep to our forum support crew, and have more reps coming to live chat, ticket and phone support as well.

 

I'd just like to say that I spoke with Malibal first when I was considering a Sager. I felt like some of the replies were rushed and half-baked, so I went in search of other resellers. When Malibal saw that I was ordering elsewhere, they apologized for the communication and explained the issue and offered a great price I just couldn't turn down. On top of that, they've processed my order lightning fast and given me upgraded shipping. What I thought started as a bad experience turned into an exceptional one.

This will be my first Sager, so I hope the rest of the experience is as great as the start has been.

 

:rolleyes2:

 

Much thanks for clearing this up. Regardless, I went with your company anyways. The price was too hard to beat. But I did feel the responses were under par (via live chat, email, or pm). By this, I mean that the answers were short and impersonal as compared to some of the other emails I received from the other resellers during my research. Even so, the answers were on point and direct, which is 90% of what I am looking for anyways. I completely understand that you are accommodating multiple clients/customers and are growing in numbers. That is great and congratulations. Thank you again for putting that out there. I feel better now.

Can't wait for my laptop to ship and get here! I'll do the MALIBAL review on resellers.com once I receive it, and then post a review here on nbr after a couple weeks of tinkering.

 

I successfully replaced the generic wifi card with an Intel Centrino 6300 I swiped out of my old laptop. Accidentally pulled the keyboard's ribbon cable out of it's connector and went into panic mode. I thought I destroyed the laptop. Searched the internet and found a service manual and it described how to remove /connect the ribbon cable to the motherboard, saved the day too. I reinstalled everything and system booted up correctly. Very happy with the build quality of the P150HM.

 

So I received the wrong brand of 1600MHz RAM on my notebook when it first arrived (I requested Kingston Pnp instead of Samsung), so MALIBAL sent me the correct RAM through 2 day UPS and just arrived today. Not only that, but they surprised me with 8GB of 1866MHz Kingston HyperX PnP RAM! the fastest RAM for notebook out today and a ~$120 value! thank you MALIBAL--you guys are awesome! now that's what I call great service!

 

Hey, glad to help! Let us know how it works out.

 

I called Malibal with a few inquiries yesterday and the rep I spoke with was more than helpful. He took my information down and called me back after checking part inventory as well. He shared information about Malibal, and about how they operate. He gave me peace of mind that placing an order with them would be a wonderful experience.

After a small hiccup with one of their competitors, Malibal has given me options that I thought I didn't have. I look forward to being one of their customers and a Malibal NBR Crew member

Many thanks.

 

I'm looking at a Malibal (8130) and would like to know if they do custom laptop skins like Exotic does.

Thanks
~TK141

 

Hi, we don't currently offer skins - however, you can get our notebooks without any branding - so you have a nice even surface to apply your own skin. It's rather easy: Custom Phone Covers, Phone Cases & Skins For Electronics | Skinit

 

Checked out that site. When selecting the device, will the Generic 17in Laptop work for device? I haven't actually measured the surface of the Satori.

 

For P150HM owners, the dimensions that I used (measured using a measuring tape) were <s>37.6mm</s> 37.4mm x 23.9mm. This causes the skin to go right to the left and right edge of the lid, and down to the part where the hinge hollows out. The website Gelaskins allows you to enter custom dimensions in imperial or metric measurements. Metric offers a more precise measurement. I will know for sure whether my measurements were spot on or a bit off in a matter of days.

If you do decide to purchase a Gelaskin, use the code EDEALS10 at the checkout to save 10%.

 

Just received my P170HM yesterday! Even with the delays from the back-ordered 6990m, my laptop still arrived faster than it would have from any major retailer.

Everything has been working smoothly without any temperature problems, dead pixels, or audio problems.

Every interaction I had with Malibal was helpful. The order and payment were processed quickly, and each time I contacted their sales reps (which I did often), they were quick to help me out.

I'll definitely be buying from Malibal again.

 

Good to know I am not the only one who contacts the MALIBAL team often. lol And I can attest to how fast and direct their responses are.

 

Wonder if they can send me Malibal Badges? I received a naked P150HM from them.

 

I'm interested in this too. I got the branding logo but it as slightly skewed to the right. I love the logo-- makes the notebook look even more premium.

 

My laptop is scheduled to get here today. I ordered on 9/10

 

Very nice! Did you have a lot of customization on the laptop or was it more on the bare side?

 

It's in my sig. The screen, GPU, network card, HDD, ODD and thermal paste were all custom, so I wouldn't say it was bare by any means. Now I have to wait another 3 hours at work before I can go home and pick it up.

 

Oh nice.

It's going to be the longest 3 hrs of your life!

 

I would like to thank Malibal for their amazing customer service. I ordered my laptop on 8/31 and it arrived today. There was an issue processing my payment and Malibal upgraded me to next day air for free. I contacted them through phone, tickets, and live chat. I received friendly and prompt responses from the company through every means, particularly via phone. As many of the reviews state, the laptop was incredibly well packaged and my screen came with zero dead pixels. So, thank you again Malibal for truly catering to your customers.

 

Thinking of getting a laptop from xoticpc but have been reading the review for Malibu and i am more than impressed. However, the high shipping charges (USD3xx) is something I cannot afford. Its just wayy too high.

 

I cannot seem to find a clear answer to this in the thread, but is it still possible to receive a P151hmi with a 6990M?

 

No, absolutely not. Someone(s) at Malibal got annoyed with me repeatedly asking about any way to accomplish it, and refused to talk to me anymore

For now, if you want the 6990m, you either have to get the P151HM1 and then upgrade to the 6990m on your own (not recommended), or get the NP8150/8170.

 

Hehe, thanks. I'll probably just do what you said there.