Razer CEO covering up cheap/poor design of Razer notebooks

All I can hear is the good thing about the product but failed to mention the issues, example the thermal issue surrounding Alienware laptops, same goes to Razer. And I'm aware that most reviewers in YouTube are being sponsored and are not allowed to mention the major negative aspects of the product and therefore a biased review.

 

Very true.

 

Supplier said that the unit was returned due to "severe thermal issues."


I say to just send it but they want a 2nd opinion from official Razer (the company) first.

 

I think "severe thermal issues" is a euphemism for design and thermal paste.

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Easy with handing out the truth there buddy.

You might trigger the CEO!

 

Haha IDGAF about a scared CEO - it is important for people to know that Razer are virtually a bunch of trolls.

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If you wanna read something similar, look up the forum incident with the community vs Z panel, which ultimately closed its doors after being humiliated publically. Basically a user tried to alert them of a critical security exploit in their system that would allow anyone to elevate to admin and take over an account. They got crapped on publically by one of the mods and admins were stating that no such thing exists despite him sending them examples as well as how to fix it.

In the end one of the staff got fed up with it and called him out, like a troll trying to just start chaos for no reason and went overboard. Shortly after the guy used the exploit to take over the guys account to speak for him, and then they shut that down, the mod came back and used every racial function ever lol, in which he went back in again and ended up just sharing the exploit because they swore to the public it didn't exist and let it go for months without touching it, so it just ended up ruining them because they couldn't fix it on their own. You can google it, its a great read, though sadly that wouldn't be the case with Razer.

I will add this. People want to come in and defend and say "let people choose what they want to buy, or don't deter them away from their purchase choices" like its a bad thing to protect the money someone spent time saving up / earning to purchase something. People here want to ensure that people get educated, and if they ask they'll get factual/honest answers based on constant reviews, history of product and the science behind it.

If at which point someone wants to come in and refute facts and put them aside to simply state "this is wrong to say/do , leave them alone" its the exact same thing as signing a contract without reading it, you're just enabling others to screw themselves into a bad purchase. Not everyone can be helped since some simply do not want to be.

Some people get decent models most done, thats why there is such a larger base of information surrounding Razer in the community on the issues that they continue to ignore, while those that do not want to look into it want to be the "good customer" or protect other people from making a better choice.

Tech illiteracy is a huge issue behind it, and again for those that do not understand the meaning of that, it means that they're unaware of how tech works / operates etc. It's not our job to teach you or educate you, its a choice we do to help people make better decisions for themselves so that they don't succumb to retarded gimmicks by companies that do their best to scam users out of. If you're unable to understand or don't, simply ask, don't attack people because you're confused, ask the question, as you can see, people like Mr Fox, meaker, D2 Ultima, and many others that were tagged have a lot of experience, fundamental understanding and expertise behind things to explain things in a way that anyone can understand.

We only bash people using ignorance as a shield, for anyone else that wants to lay down their weapon, we're more than happy to explain things out. So for anyone outraged, calm down, if razer were somehow to go down or out of business, it wouldn't be the communities fault, it'd be their own fault for refusing to acknowledge their own issues and weaknesses. Also they're a great example that people w/ minimal knowledge on how computers work can create a company and profit off the tech illiterate lol.

 

keep me updated on that one, I'm curious how it goes.

 

I wouldn't hold my breath, but at least now I can say "Razer did not respond to requests for comment."

 

#riperazer

 

Or they redirect you to contact their support page lool.

 

Alright guys, I'm locking this topic. This is not a support forum. Let our support team help you further with your Razer gear not working. Contact our team through http://rzr.to/help. Our team can assist you further

 

I think the most obvious thing that there is a problem, is that even if you look through forums and reddit and find people who are actually happy with their products and the money they spent on them, the post usually goes something a long the lines of "I mean, sure it has it's issues but I love my blade" even dark_skeleton admits his blade has issues but hes happy with it, wtf?

I made the mistake myself of buying a blade. I wanted something thin, small, light weight and portable but with the power I needed and thought this would be the best bet. I don't care entirely about BGA I cannot carry a laptop around with me everyday that is as big and heavy as ones are that support non BGA parts so I knew I was getting myself into something lower quality no matter what I went with. The machine works, for the most part and I got a good one without any serious issues yet I still have problems with mine. One of the biggest things is my laptop doesn't sit flat on a flat surface, WTF! I have never seen any other laptop in my life do something like this unless people ripped the feet off. Mine just started doing it for no reason after a month. I have taken the back cover off numerous times to re-attach it "properly" I have tried leaving heavy books on it for a while on a flat surface, I have tried pushing down on opposite corners of the laptop while on a flat surface for extended periods of time and it will temporarily sit flat until I put it in my backpack and go somewhere else or come back to it a few hours later and as I am typing on it, it starts rocking back and forth. It is just ridiculous and I will never buy another Razer product in my life, be it a mouse pad or a laptop they will receive no business from me. I knew all of their accessories and other products were a gimmick and I took a chance to buy a laptop that fit my needs and I will never make that mistake again. Despite the fact that mine does not have any/as many significant issues as a lot of other users have, it was not worth the money that I spent on it. I would have taken an Aorus or Gigabyte or any other thin and light laptop at this point over this.

It would be amazing in theory if there was a company that was actually "For gamers by gamers" and was committed to quality products for "gamers" or enthusiasts but Razer is obviously the farthest thing from that. The most embarrassing thing is you have their CEO who has to cry on his facebook about people not liking their products or support and spew ******** about how they have the highest quality products when it could not be farther from the truth. I can't wait to get a skin for my laptop now so I can cover up all of the logos just so I don't have to admit what kind of laptop it is when people ask me. Here's to hoping Alienware can start making quality laptops again.

 

Ah the "bones made of glass generation" I came from a 5lb 15" to a 17" and carry it back and forth daily for the past few years and no issue and thats w/ the power brick + other things in my bag, granted I'm sure most people don't carry as much as I do since I have my tablets w/ me too for drawing. Just wanted to share that anyways. I'm a tiny person btw. Not poking fun persay but trying to get an idea of how it gets to that point. As for size etc, until we can beat science or get people to sign NDA's on not wanting kids ever, it'll be hard to get thin w/o severe compromise. Going based off that we could almost say Razer is helping limit the population from future generations with theirs

As for the other stuff yeah, it sucks, even the keyboards are pretty finicky and feel like the keys were made for disable people w/ how large the lettering is. As for a dedicated company, Clevo still pretty much holds that title for their gaming end anyways, though as of recent I believe there were some flawed design choices for skylake, not sure how that was dealt with, but thats for another topic.

Alienware isn't really alienware since they're just rebranded dells, if they repartnered w/ clevo again they'd probably rise up again, but all in all to save a few $ I guess.

 

Well, I would not say that my "bones are made of glass". I am an adult, I'm not a small person I am not incapable of carrying a machine like that, I did it for almost 4 years on a daily basis. Just because you can doesn't mean you should or want to. I work in IT for an MSP and I am on the road cosntantly traveling from site to site most days, constantly having to take my laptop out for a small period of time at one location possibly hook up to things, put it away go to another place, maybe take everything out again. I wanted something that I could replace both my personal laptop and my work laptop with to use for work, and still have the power to do what I wanted to when I needed to. Not everyone is looking for a 17 inch laptop just because you can carry it around doesn't mean it's for everyone. Not everyone needs a DTR with socketable upgradeable parts. I understand in the long run that is better (hence why I am keeping my AW and not trying to sell it) but some people need laptops for the portability. Between all of the tools, drives, adapters and various other things I carry around with me all the time in my bag the last thing I need is a 17 inch laptop, let alone a 17 inch "gaming" laptop weighing 10 pounds.

I am not trying to defend Razer, I am not ignorant or computer/tech illiterate, I have different needs and use case scenarios than you and everyone has their own. In hindsight I 100% would have gone with another brand thin and small laptop because thin and small and portable is what I needed and wanted. BGA is filth if you are looking for a desktop replacement gaming machine that will last you for years but if you actually need something small and portable for other reasons, the options are limited. Granted they seem to be increasing as time goes on and more people are interested in something along those lines, but you do not have a huge selection.

I hate Razer, I hate the fact that I supported them and felt like I had to, I hate the fact that I wasn't more patient to wait a month or 2 for the Aorus laptops or Gigabyte laptops but it is what it is. If MSI didn't make such a flimsy POS that looked like I could snap it in half with my hands (the gs43VR) or put a giant red dragon on the lid of it, I 100% would have gone with that. That being said, I got lucky and got a good machine from Razer without any significant issues (aside from my trouble getting it to sit flat) so while I am not 100% unsatisfied with the machine I am definitely not happy with it, would definitely not make the move again or ever make the mistake of supporting them as a company again, and would never recommend them to any of my friends. Just trying to say why some people need and want laptops in this size/form factor vs what most of you "All BGA is filth" people use.

 

We have similar jobs then I work in Network Security/Digital Forensics so I carry mine everywhere with me too, though its often best practice to separate personal from work depending on what you're doing since if anything goes wrong it can get removed easily ( security wise anyways). I'm not saying to carry around a 17" anyways since regardless those would be large, I just have it cuz it was the only model with a high enough gamut 9x for aRGB. Also theres no stress from carrying it either since its pretty light to begin w/ + the most I'm moving it anyways is between offices, datacenters and companies. I'm simply just mentioned that I have a 17" one so stating that a 15" would probably fit the bill easier and stay around 4-7lbs at most depending on your config/brick settings. Honestly I feel the biggest factor in people's decision tends to be the aesthetics vs the hardware at times.

Also JUST IN CASE I'm misunderstanding you, I know you're not trying to defend them I was simply agreeing with your statements, so apologies if that came off in a way that might have stipulated that, if not then my bad lol. Usage scenarios are good and for that good medians usually fall within the 14-16" range, the p650se's and the um....13" model clevo has are pretty damn good at that ( if the new one has the 1060), Options are limited which is true, but quality control is at least there. Its small enough to not be an issue, and not to small to cause thermal issues since they know how to handle it. I'm sure razer thought " if Apple can do it so can we " without even a thought of what apple is actually made for.

 

Yeah it is a good idea, I just don't actually store anything work related on my laptop really. I use dropbox to access our shared drive for any documentation or information I need and use it more so for remoting into things, connecting to switches or other devices while onsite, I kept it off our domain so I am not on our network or storing any work sensitive information. I know it's not "best practice" but most of the things I need to do I can do through web portals on any PC or use it to access documentation and fill out tickets etc. I spoke with them to get permission and verification to make sure that what I wanted to do was actually okay not trying to say it's best practice just my specific situation.

Your first sentence came off a little condescending and I just didn't want to get wrapped up and paired with the actual fanboys trying to support and praise them or justify their purchase (although I guess I am trying to justify it a little vs some others). And yes aesthetics played a part in this purchase since I was planning on hopefully using it for work and did not want a big flashy red keyboard or big red dragon logo on my flimsy plastic toy looking laptop. 13" in a little too small for me to use, and even after spending this much time with the Blade 14 inches is slightly too small. My next laptop will almost definitely be a Clevo 15" laptop or another 15".

 

Great thread and I wish it had existed before I purchased my Stealth. At the time I bought mine, A google search of the RBS showed very little negative comments. All I saw were a bunch of glowing reviews from LTT and D2D, etc. I really liked the concept of a thin ultra-book with the ability to connect to a full size gpu via the Core. Also, I like chroma. I think it's cool. Some may ridicule, but whatever...

In theory the concept of the RBS + Core is good. However, in practice Razer missed the mark horribly.

After an RMA and a lot of driver work on my own, it's a relatively stable system, but it took far too much time and effort to get it there.

Speaking of their support...In a word, it's horrible. I have a ticket currently open for the USB not working on the Core and that ticket has been opened for 3 months now with no end en site. I think they're just afraid to admit the screwed up something with the power available for USB.

 

@D2 Ultima 2 or maybe 3 m.2 slots? where would you fit those? Where in the RB14 do you see enough space to put in 3x m.2 2280s and 2x SODIM slots? In the big RB, ok, maybe. But not in the 14"!

I was thinking about adding a magsafe like plug and usb type C to my 2014 RB14 as a project but the space is fairly limited, i didn't do it jet due to time and space constraints.

My idea of what razer needs to change is

• Support and PR. This thread is about both, that should be enough material on this topic.
  
• Warranty, it can't be that you void your warranty by installing a different OS, or just reinstalling the same old one. What if your RB dies and you need the data off the SSD? Do you realy void the warranty by opening it to get the SSD? This is FU**ED!
• Selling of parts for a reasonable price and actually shiping them. The: "we don't ship parts for anything" is not nice!

• In addition, to make the dream complete: Boardviews and schematics. We need those! Its not easy figuring out all the stuff that you have read! I spend more then 5 month on my two broken RBs and they are still broken even though i learned and tryed a fricken lot!

If they change 2 out of those 4 => "shut up and take my money".

My 50cent on the "no inovation, same body, same screen" topic.
BE HAPPY!
Thats your only way to get a screen or body replacement for a decent price.

 

I agree. That "reinstalling OS voids warranty" is the most ridiculous thing i've ever heard. As for the screen though, you can do "screen only" replacements on these with a $100 same model screen. Or in the case of a touchscreen model with only cracked glass(more common), digitizer replacement for about $50. You don't need the whole assembly. I thought it was funny that razer was telling someone they needed a complete upper assembly just for a bad cable. I wonder what they actually do with the whole assembly that has the bad cable?

 

Just out of curiosity, why eRazer logo is green, and why it's a three-headed snake?

 

Not sure why they picked snake theme for their brand, but I believe the green comes from the snake species they named their first mouse after....and the logo is based on the manannan triskelion....but instead of legs and feet...they are snakes.

 

@pbhenry3 Can you please explain the screen and digitizer part in detail?
I searched for parts but didn't find anything satisfying.

 

Sure, I'll make a video on it. I'm getting one with a cracked screen next week I think.

 

Snake as in "deceiving" as in "snake oil" beautiful exterior and marketing with cheap contents.

 

Last time I bought a Razer product was never, next time I buy a razer product is never.

I AM a part of their target market.

 

exactly

 

#RIPeRazer

can we close this thread now?

 

how much did razer pay you to say that?

sellout

 

If we're gonna close it I vote for stickying it so people can't wash it into the next few pages. Main point is to get information out and warn potential buyers.

 

I do agree. It's to warn people, it should stay visible.

@Midas Touch Why do you want this thread closed? Just literally look anywhere else...

 

if he's trolling, he's doing it in the wrong place


should swallow some liquid metal and get a nice sleep

 

LMFAO! Literally 0.00$ bro.

You're right.

Ouch.

 

*pat pat*



sorry

 

We love you Midas <3

 

+rep. Well said!!

 

@Galm @ Mobius 1 @ LunaP @ Papusan

Sorry bros, I was kind of drunk and well you know tired of plowing but I didn't know why I posted anyway. You can just forget what I just said but yeah this thread should also be sticky at least.

 

Don't worry, everyone. Razer's CEO has truly taken this information to heart!

https://www.reddit.com/r/razer/comments/5v76zd/who_here_hasnt_had_any_problems_with_their_razer/

 

This make my day... "It's also not helped by their CEO cherry picking one positive Razer thread to read and respond to" @Mobius 1

 

That's my quote, frustration over Min's ******** bubbling over

 

ROFLMAO. This means that their future products under him are going to continue to be crappy. Low failure rate? His failure rate is probably the same as Lenovo's success rate.

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Don't drink and forum to avoid horrendous accidents like this

ggwp shady business




@Mr. Fox @Papusan @bloodhawk @Phoenix

I got approval getting a review unit of Blade 14, either a 970M or 1060N.

Going to be fun tearing them apart.

 

Sweet! But yeah a RBP would have been better, since you could have directly handed it to them that its just a ****ty implementation. But looking forwards to the results nonetheless.

 

Tag me when you review it. If the results are interesting I'll do an article on it

 

I really wish I could get my hands on the RBP, it's possible but not anytime soon sadly.

I'll do more than just review it.

I think the focus would be more on the cooling system quality. Other reviewers have covered build quality and whatnot pretty extensively.

 

Replied with both my 4x RMA RB 2015 story, my CS experience and peripherals problems and God, my experience alone is enough to prove all his shiz wrong by itself.

Not to mention he's typed in a reddit subforum which is full of horror stories.

He's got no decency with his lies.

I mean, you do something good, something bad, just admit what you are doing bad and try fixing it, I wonder what's their goal with spreading such misinfromation which can get proved to be just a bunch of lies just by checking the next thread.

 

You guys are making a difference and he is responding... which I think is at least something. Even if he doesn't "admit it" publicly, there has to be some type of movement internally. You don't come out firing like that if something that hasn't been on your mind / discussed.

And, I give him credit for admitting it that their post-sale support isn't where they want it to be. I mean hey, that's straight-up calling it out on his own business. I'd look forward to seeing improvement there.

Lastly, hate to fan the flames here-- but in the same way I keep saying we need to see the numbers before we can conclude anything... well... he hasn't shown us the numbers, and... do CEOs of companies exchange numbers with each other at big player CEO luncheons? How does he know how their returns compare to others? Seems odd. And, we have to have all peripherals, etc. out to compare apples to apples like us systems guys are most interested in.

 

When a technician talking about using not top notch components on MB or design flaws in specific models... I expect the repair and RMA numbers is higher than normal vs. other models And what a brand want to share those numbers?

 

Something tells me that "lowest failure rates" is including all of their peripherals and all of the ones that fail after the 1 year warranty and the people go out and buy the same thing, whereas the laptops compared to other laptops out there are probably no where near the "lowest failure rate". I also think a lot of the returns products people send back get repackaged and sent out again as new items. I don't think Razer considers their product scoring 300 points lower on 3DMark vs other same spec laptops a "Failure" and something that needs to be fixed or rebuilt etc. I think a lot of these just get wiped and re-sent out to other customers.

 

So basically

"We're not going to own up to our failures, but please pity us, its not our products that are bad, its the trolls on the internet that are misleading you into believing that the broken pos you can't use is our fault!"

oh noes facts are hurting their business, please support their corruption by donating today!!