The NEW MSI GS75, 8th GEN Intel, NVIDIA RTX GPU with GDDR6!

How about SSE?
http://download.msi.com/uti_exe/nb/SteelSeriesEngine3.13.4Setup_3.13.4_0x888dc3d2.zip

Here's another thing you can try.

 

@Kevin@GenTechPC

This was my post a few hours ago. I do have the latest Steel Series software installed

And yes, I've checked the Fn keys for keyboard brightness. As you can see from the picture in the link, other keyboard lights are at their brightest. These random keys that have no light wouldn't be dimmed by the Fn key brightness.

 

I also just tried the EC reset using a paperclip and it didn't affect anything. The keyboard still has LEDs that aren't lighting up:

https://imgur.com/a/uPq8oWl

 

I also have tried a complete reformat and reinstall of Windows. The same LEDs on the keyboard are still out.

 

Do you have the factory image that you can restore to?

 

I created a factory image and tried to restore from that. I kept getting an error that said something about making the system drive the "master HDD". Some Googling told me to try renaming the system drive to "OS_Install" to get past that error. That didn't work and so that's when I reformatted completely.

And the reformat did not work. The same LEDs are still out on the keyboard.

 

I see, what was the last thing that you did which triggered this symptom? Do you remember?

 

Just normal setting up a laptop activities. Installing games, software, etc. And then I finally went to play with the Steel Series software to change the default orange LEDs and once I changed the colors was when I noticed almost half the keyboard’s LEDs didn’t change/light up.


Sent from my iPhone using Tapatalk

 

I also want to mention, in the event it saves time, I’ve been in tech for 15 years as a hardware engineer and now software developer. I only say that to mean that I’m very familiar with troubleshooting. Which is why I first posted all of the troubleshooting steps I had tried.

I just didn’t want you to spend a bunch of time guiding through tier 1 troubleshooting since talking through the forum already takes some time between each response.

I’m obviously open to trying anything to fix this but it’s looking more and more like the LEDs that are out are just faulty/dead. Regarding the factory image, I tried multiple times to restore to it, but I kept getting that error that I couldn't seem to get past. I saw a few others on the official MSI forums getting it as well.

The error was "1. Make sure the disk partition layout is factory default setting. 2. Make sure the current OS HDD is in the master HDD place."

I don't know why I was getting this error. My partitions hadn't been changed at all.

 

No problem, we gotta go through most of the important steps even though you know your stuff, sometimes we can miss the basics when we do too much advanced tasks for too long.
It's not the partition, sometimes it can be a communication issue between the software utility to the keyboard device.
Anyhow, since you had done all of the steps that were needed to get the issue resolved but couldn't therefore we will need to send the system back to MSI for repair as it could be a defective keyboard.
Can you send us your order number to [email protected] and we can help you to get a RMA# from MSI? Thank you.

 

I just got it yesterday from you guys So I have to send it to MSI? How long does that take? I need this laptop for work =/

Earlier this morning I forwarded an email conversation that I had been having with Ken at GenTech to your [email protected] email, so you should already have an email regarding this issue.

 

The keyboard was already like this when you got it? Let me check with Ken on this.

 

Yeah, I literally got this laptop from you guys yesterday. The build was finished Thursday and mailed out that day. I paid for next day delivery and it was delivered yesterday evening. I've had it for about 24 hours.

 

Has anyone had issues with sleep --> hibernate transition with this laptop? If I set it up to hibernate after sleeping for greater than about 30 minutes, the laptop will wake up, but the screen will light up and the laptop will stay awake until it reaches the sleep timeout again. Cycle repeats.

If I set the hibernate wait period to something shorter, like 20 minutes, the transition will normally be successful.

Wake event names seem to differ between when it works and when it doesn't. When it *does* work, the event is "S4 doze to hibernate". When it *doesn't* work, the event is "Device - ACPI Wake Alarm".

 

I have had issues with sleep/hibernate with all the computers I have ever known, and that is why I disable it always. I use, at most, "sleep" if for some reason I can't shut down. Since we use SSDs now, the boot time and all is so fast that I almost never sleep anyways.

There might be a software issue with hibernation that sadly is difficult to reproduce because it might also be related to window's versions. And it updates so often.

 

Yeah, I've been trying to disable different pieces of software to find the culprit, but there are so many variables. Plus, as you say, software updates so often. This is the first laptop I've had this issue with, strangely. The only reason I use hibernate this way is if I'm being lazy and forget to shut it down, so that the battery doesn't deplete so much after hours of neglecting to power down.

 

Thinking of hooking up to a G-Sync monitor, any recommended Thunderbolt 3 to DisplayPort adaptors?

 

Is the GS75 Stealth-479 with i9 9880H a region limited model?

I'm in Malaysia and there is only an i7 9750h model according to the regional distributor.

I'd like to get the fastest model if possible but wouldn't want to buy from the US as that will make RMAs tideous.

Any ideas?

 

If you find any light on the issue let us know, it's always great to have troubleshooting on potential issues and even better to have solutions to specific problems only some users experience.

My current issue is with USB ports being powered on permanently even when the laptop is shut down. It depends on the device, but it seems that any device that does not require handshaking (cheap USB mouse, etc) will be permanently powered on, while devices like the Xbox controller or external HDDs with good enclosures, they do seem to work fine and shut down with the computer.

I am actually interested in this as well. If you do find any decent brand let us know. The only recent brands I have use for converters/cables are Cable Matters, Sabrent and Club3D. All with positive experiences.

There are indeed SKUs only available in certain regions. I don't know if the 9880H is exlusive, but this wouldn't be the first time. There's this situation with Europe as well, where sometimes only the "low end" CPUs is the only choice for laptops.

I do hope they manage to sell it. Seems like a beast, based on iunlock's post.

On to another point I wanted to check with user's?

What are your performance numbers/benchmarks numbers? If possible, specifcy your model (CPU/GPU, vbios if 80 or 90w, and if you have dual/single channel ram).

I've seen some 90w 2080 and even 2070's score 22K graphic score in Firestrike normal. I have the 90w vbios yet my scores are 20K. I wanted to check if perhaps my memory was also a factor since the stock memory is rather slow (CL19) and perhaps faster memory was helping?

Just curious!

Here is my current run (Stock): https://www.3dmark.com/fs/19465875
System: 8750H / 2080MQ 90w / 32GB Kingston dual channel CL19, all stock clocks.

 

There seems to be a GS75 user with a 90w stock vbios on reddit

I though the GS75 came with 80w vbioses stock?

Link to post
https://www.reddit.com/r/MSILaptops...ax_q/?utm_medium=android_app&utm_source=share

It's a comment on the post

 

Will report back if I make any discovery, hopefully I'll remember all the places I've been posting the question to in order to spread the word!

As far as the USB power is concerned, I am wondering if it's a charging feature that could be disabled in the BIOS (if you don't care for it). I know my HP Spectre had that option, where you could disable power to the USB in shutdown state (default was to leave them powered). Some of the peripherals plugged into my desktop (ASUS motherboard) experience the same quirk due to a similar feature.

 

It's weird about the MSI 90w bios. Exist, it exists, since the one I used to flash my 2080 Max-Q is MSI, so it must be mounted as standard on some laptop.

 

the person that has the 90W RTX 2080 on his GS75, has the newer 9th gen i7 SKU (9SG). this tells me msi released the 90W vBIOS with their 9th gen processor refresh... or at least around that time they did. all the posts/reviews here use the i7 8750h (unless i missed someone post a review here with the 9750h)

 

Ah, then that saves me the trouble of flashing it myself.

Mine should be arriving in 2 weeks

 

Could you post it here? I would very much like to have that vbios! It would also explain why other reviews/comments with the 9th gen variant had higher graphic scores than current GS75. Including comparing flashed 90w vs MSI 90w.

 

I'd be happy to

BTW I think you can get the msi 90w bios from their website since it's official. Try looking for it on the GS 75 9SX page.

 

Can anyone confirm whether this laptop works with the Oculus Rift S? As the new Rift connects through Displayport, the only option would be through the USB-C port, but some people say the USB-C Displayport is connected to the Intel iGPU instead of the Nvidia GPU which would mean it won't work.

 

I tried but there are no vbios on either our page or the new GS75. Only EC and BIOS. It will be great if we can all "upgrade" to the 90w directly from MSI. And I am specially curious because of the delta in scores... perhaps the MSI vbios does something different that even gives extra performance.

I wish I could help but I don't have a thunderbolt-display port cable handy to test, which would probably be the only way to test it. Worst case you can use an HDMI 2.0 to DP converter? or does that not work?

 

I thought that the Thunderbolt 3 port on the GS75 was connected to the Nvidia GPU since it supports Displayport? At least that what it says in the manual

 

Good day guys, wanna ask if there's risk in flashing 90W vbios into my gs75? Worried it's going to be harmful to the device, if no, can anyone of you share a link or perhaps provide me the instruction of how am I going to do this? I currently owned RTX 2060, i7-8750h variant of GS75, Thanks a lot!

 

I only know bios of 90w for the 2080 Max-Q, I think I have read something from the 2070 as well, but I do not know if it exists for 2060.

 

In theory it should be. But this wouldn't be the first time a particular output is still tied to the iGPU while others directly to the dGPU. It can quickly be seen in the nvidia control panel when connecting an external monitor, as it shows you whether the output is going through the iGPU or not.

The MSI GT60 which used the 780m, for example, had HDMI, mini DP, and VGA. It couldn't use nvidia surround (using 3 monitors) because only the mini DP and HDMI were routed to the dGPU, while the laptop monitor and VGA were directly to the iGPU.

I'd like to believe only the internal monitor of the GS75 uses the iGPU for optimus while the rest of video out use the dGPU. But I don't even have a thunderbolt to HDMI/DP whatever cable to test.

There is always a small risk when flashing any bios to any device, and in our particular case, you will have added heat when using higher TDP vbios, as well as some sort of incompatibility (like maybe a video out port no longer works correctly).

That being said, as Pepillo said, we are currently trying and using the vbios for the 2080MQ and not the 2060. If anyone has a compatible 2060 vbios with 90w power, then maybe you can try but we don't have it yet as far as I know.

 

The usb-c thunderbolt port (the port next to the hdmi port) connects straight to the nvidia gpu cos when i plugged a g-sync monitor in, g-sync is available.

But when i plug rift S into that same usb-c port, though the rift s setup program says all is well, there is nothing showing on the rift s screen......

i have a clevo p970ED available to see if my rift S is faulty, but it works, but given it has a mini display port.

Don't know if its my display port to usb-c adopter being the problem.

 

Might be a silly question, but looking at my windows version it says I'm on 1803, I've gone to windows update to check for the newer version but there's nothing found. What's everyone else on?

 

You do not need to wait for it to jump in Windows Update:

https://www.microsoft.com/es-es/software-download/windows10

 

Thanks, was just looking at that and decided to get it now. I never realised until today I was still on 1803.

 

I just received the AX1650 purchased from Amazon and my MSI GS75 does not recognize it, not even the bios. Looking in detail, I see that the AX1650 is M2 A / E key and the 1550 is M2 E key:



They are not compatible?

 

Maybe that's the reason why MSI hasn't updated the GS series to WiFi 6?

 

Maybe it needs the Intel 9750H or higher to work?

 

Anyone played around with the Turbo setting in Dragon Centre? Does it make any difference at all?

 

I assume that such settings work exactly as with MSI Aferburner so if you tweak there, it should give a slight boost in performance.

 

The LED on my UP key has decided to be whatever colour it likes as long as it isn't the colour I set it to. Only been 4 months and it's already playing up. Hmm.

 

I do think these individually lit LED keys have a tendency to die. Or at least it is one of the most common complaints I have seen for the new gen of keyboards in MSI machines.

I hope MSI picks this up to improve and have a better product. Remember to report your issue with MSI, the more cases they have, the more feedback they can use.

 

What's the best route to reporting it? It's not so bad since it's only the one key so far. For example if I set the whole keyboard to a yellow colour that one key will be pink/red, If I choose pink/red it will just stay a shade of pink/red. Whatever colour I pick it just wont display yellow. If I use the rainbow effect that one keys colour is out of sync all the time. The best way of making it less noticeable I found was just setting it black so it didn't stick out as a different colour.

 

Where did you buy it from? At the very least you should head to the support website https://www.msi.com/support/nb

There you can register your machine, and then check to make a web ticket or contact MSI to let them know. Then again I am not sure if you want to RMA your machine, or just tell them. You should also take a picture of the situation.

But yeah it does sound like a LED died. I don't think mine have died yet but I also don't think mine follow the color pattern as it should... maybe I already have all my LEDs dead hahaha. I use a yellow/gold color static palette.

 

Anyone else having any issues with the screen? I had the following line appear after about two months. I’ve RMA’d the machine but apparently MSI is out of spares so a replacement screen is on back order. It’s been almost 4 weeks now and still waiting. Just bad luck I guess.

 

Wow, 4 weeks? Sorry to hear that, and that's rare.

 

I bought a new GS75 and I found a dead pixel, It doesnt notice too much but I´m thinking of returning it.
¿It´s a normal problem in GS75? I fear the new unit comes worse.

Its the second laptop I bought from MSI with that problem, the previous one I returned was a GE75 with many more dead pixels.

 

Dead pixels can happen on all displays and as far as I know, are not covered under warranty unless its a serious issue. If your store allows you to return it, you should.

As far as I know, there is no widespread issue, but it does happen. Hell my GT73VR has a stuck pixel (green) and it doesn't bother me, but it does happen.

 

Wow, that sucks. As bad as the duff LED is on the Keyboard I'd rather that than this happening, it happened on my old laptop but I'd had that about 4 years before it did happen.