How about SSE?
http://download.msi.com/uti_exe/nb/SteelSeriesEngine3.13.4Setup_3.13.4_0x888dc3d2.zip
Here's another thing you can try.
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Kevin@GenTechPC Company Representative
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@Kevin@GenTechPC
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I also just tried the EC reset using a paperclip and it didn't affect anything. The keyboard still has LEDs that aren't lighting up:
https://imgur.com/a/uPq8oWl -
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Kevin@GenTechPC Company Representative
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And the reformat did not work. The same LEDs are still out on the keyboard. -
Kevin@GenTechPC Company Representative
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Sent from my iPhone using Tapatalk -
I just didn’t want you to spend a bunch of time guiding through tier 1 troubleshooting since talking through the forum already takes some time between each response.
I’m obviously open to trying anything to fix this but it’s looking more and more like the LEDs that are out are just faulty/dead. Regarding the factory image, I tried multiple times to restore to it, but I kept getting that error that I couldn't seem to get past. I saw a few others on the official MSI forums getting it as well.
The error was "1. Make sure the disk partition layout is factory default setting. 2. Make sure the current OS HDD is in the master HDD place."
I don't know why I was getting this error. My partitions hadn't been changed at all.Last edited: May 25, 2019 -
Kevin@GenTechPC Company Representative
It's not the partition, sometimes it can be a communication issue between the software utility to the keyboard device.
Anyhow, since you had done all of the steps that were needed to get the issue resolved but couldn't therefore we will need to send the system back to MSI for repair as it could be a defective keyboard.
Can you send us your order number to [email protected] and we can help you to get a RMA# from MSI? Thank you. -
So I have to send it to MSI? How long does that take? I need this laptop for work =/
Earlier this morning I forwarded an email conversation that I had been having with Ken at GenTech to your [email protected] email, so you should already have an email regarding this issue. -
Kevin@GenTechPC Company Representative
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Has anyone had issues with sleep --> hibernate transition with this laptop? If I set it up to hibernate after sleeping for greater than about 30 minutes, the laptop will wake up, but the screen will light up and the laptop will stay awake until it reaches the sleep timeout again. Cycle repeats.
If I set the hibernate wait period to something shorter, like 20 minutes, the transition will normally be successful.
Wake event names seem to differ between when it works and when it doesn't. When it *does* work, the event is "S4 doze to hibernate". When it *doesn't* work, the event is "Device - ACPI Wake Alarm". -
I have had issues with sleep/hibernate with all the computers I have ever known, and that is why I disable it always. I use, at most, "sleep" if for some reason I can't shut down. Since we use SSDs now, the boot time and all is so fast that I almost never sleep anyways.
There might be a software issue with hibernation that sadly is difficult to reproduce because it might also be related to window's versions. And it updates so often.custom90gt likes this. -
Yeah, I've been trying to disable different pieces of software to find the culprit, but there are so many variables. Plus, as you say, software updates so often. This is the first laptop I've had this issue with, strangely. The only reason I use hibernate this way is if I'm being lazy and forget to shut it down, so that the battery doesn't deplete so much after hours of neglecting to power down.
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Thinking of hooking up to a G-Sync monitor, any recommended Thunderbolt 3 to DisplayPort adaptors?
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Is the GS75 Stealth-479 with i9 9880H a region limited model?
I'm in Malaysia and there is only an i7 9750h model according to the regional distributor.
I'd like to get the fastest model if possible but wouldn't want to buy from the US as that will make RMAs tideous.
Any ideas? -
My current issue is with USB ports being powered on permanently even when the laptop is shut down. It depends on the device, but it seems that any device that does not require handshaking (cheap USB mouse, etc) will be permanently powered on, while devices like the Xbox controller or external HDDs with good enclosures, they do seem to work fine and shut down with the computer.
I do hope they manage to sell it. Seems like a beast, based on iunlock's post.
On to another point I wanted to check with user's?
What are your performance numbers/benchmarks numbers? If possible, specifcy your model (CPU/GPU, vbios if 80 or 90w, and if you have dual/single channel ram).
I've seen some 90w 2080 and even 2070's score 22K graphic score in Firestrike normal. I have the 90w vbios yet my scores are 20K. I wanted to check if perhaps my memory was also a factor since the stock memory is rather slow (CL19) and perhaps faster memory was helping?
Just curious!
Here is my current run (Stock): https://www.3dmark.com/fs/19465875
System: 8750H / 2080MQ 90w / 32GB Kingston dual channel CL19, all stock clocks. -
There seems to be a GS75 user with a 90w stock vbios on reddit
I though the GS75 came with 80w vbioses stock?
Link to post
https://www.reddit.com/r/MSILaptops...ax_q/?utm_medium=android_app&utm_source=share
It's a comment on the post -
As far as the USB power is concerned, I am wondering if it's a charging feature that could be disabled in the BIOS (if you don't care for it). I know my HP Spectre had that option, where you could disable power to the USB in shutdown state (default was to leave them powered). Some of the peripherals plugged into my desktop (ASUS motherboard) experience the same quirk due to a similar feature. -
It's weird about the MSI 90w bios. Exist, it exists, since the one I used to flash my 2080 Max-Q is MSI, so it must be mounted as standard on some laptop.
hmscott likes this. -
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Mine should be arriving in 2 weeks -
custom90gt likes this.
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BTW I think you can get the msi 90w bios from their website since it's official. Try looking for it on the GS 75 9SX page. -
Can anyone confirm whether this laptop works with the Oculus Rift S? As the new Rift connects through Displayport, the only option would be through the USB-C port, but some people say the USB-C Displayport is connected to the Intel iGPU instead of the Nvidia GPU which would mean it won't work.
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custom90gt likes this. -
I thought that the Thunderbolt 3 port on the GS75 was connected to the Nvidia GPU since it supports Displayport? At least that what it says in the manual
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Good day guys, wanna ask if there's risk in flashing 90W vbios into my gs75? Worried it's going to be harmful to the device, if no, can anyone of you share a link or perhaps provide me the instruction of how am I going to do this? I currently owned RTX 2060, i7-8750h variant of GS75, Thanks a lot!
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I only know bios of 90w for the 2080 Max-Q, I think I have read something from the 2070 as well, but I do not know if it exists for 2060.
ryzeki likes this. -
The MSI GT60 which used the 780m, for example, had HDMI, mini DP, and VGA. It couldn't use nvidia surround (using 3 monitors) because only the mini DP and HDMI were routed to the dGPU, while the laptop monitor and VGA were directly to the iGPU.
I'd like to believe only the internal monitor of the GS75 uses the iGPU for optimus while the rest of video out use the dGPU. But I don't even have a thunderbolt to HDMI/DP whatever cable to test.
That being said, as Pepillo said, we are currently trying and using the vbios for the 2080MQ and not the 2060. If anyone has a compatible 2060 vbios with 90w power, then maybe you can try but we don't have it yet as far as I know.custom90gt and Pepillo like this. -
The usb-c thunderbolt port (the port next to the hdmi port) connects straight to the nvidia gpu cos when i plugged a g-sync monitor in, g-sync is available.
But when i plug rift S into that same usb-c port, though the rift s setup program says all is well, there is nothing showing on the rift s screen......
i have a clevo p970ED available to see if my rift S is faulty, but it works, but given it has a mini display port.
Don't know if its my display port to usb-c adopter being the problem. -
Might be a silly question, but looking at my windows version it says I'm on 1803, I've gone to windows update to check for the newer version but there's nothing found. What's everyone else on?
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You do not need to wait for it to jump in Windows Update:
https://www.microsoft.com/es-es/software-download/windows10 -
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I just received the AX1650 purchased from Amazon and my MSI GS75 does not recognize it, not even the bios. Looking in detail, I see that the AX1650 is M2 A / E key and the 1550 is M2 E key:
They are not compatible? -
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Anyone played around with the Turbo setting in Dragon Centre? Does it make any difference at all?
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Kevin@GenTechPC likes this.
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The LED on my UP key has decided to be whatever colour it likes as long as it isn't the colour I set it to. Only been 4 months and it's already playing up. Hmm.
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I hope MSI picks this up to improve and have a better product. Remember to report your issue with MSI, the more cases they have, the more feedback they can use. -
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There you can register your machine, and then check to make a web ticket or contact MSI to let them know. Then again I am not sure if you want to RMA your machine, or just tell them. You should also take a picture of the situation.
But yeah it does sound like a LED died. I don't think mine have died yet but I also don't think mine follow the color pattern as it should... maybe I already have all my LEDs dead hahaha. I use a yellow/gold color static palette.toughasnails likes this. -
Anyone else having any issues with the screen? I had the following line appear after about two months. I’ve RMA’d the machine but apparently MSI is out of spares so a replacement screen is on back order. It’s been almost 4 weeks now and still waiting. Just bad luck I guess.
Kevin@GenTechPC likes this. -
Kevin@GenTechPC Company Representative
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I bought a new GS75 and I found a dead pixel, It doesnt notice too much but I´m thinking of returning it.
¿It´s a normal problem in GS75? I fear the new unit comes worse.
Its the second laptop I bought from MSI with that problem, the previous one I returned was a GE75 with many more dead pixels. -
As far as I know, there is no widespread issue, but it does happen. Hell my GT73VR has a stuck pixel (green) and it doesn't bother me, but it does happen.katalin_2003 and toughasnails like this. -
The NEW MSI GS75, 8th GEN Intel, NVIDIA RTX GPU with GDDR6!
Discussion in 'MSI Reviews & Owners' Lounges' started by -=$tR|k3r=-, Jan 7, 2019.