new Gigabyte P35K

Bottom line is.... It's a 1500 dollar laptop. It shouldn't "bend" and we shouldn't have to out rubber feet on it and worry that if your bag moves the wrong way you'll ruin your lap top.

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As long as the laptop does not come in a bad condition I'm fine with it, the rest is up to the consumer to maintain. IE if you drop your phone it's your fault, don't blame it on bad quality if it cracks.

You are supposed to take care of things that you buy, whether that means using a case to protect it against accidents or not. iE buying a rubber foot to prevent any bending.

We don't even know if this is a widespread issue or if the UK shipment was dropped or slammed against something, whilst in transit.

 

And you just triple posted again...

Does anyone have one of these that isn't bent from shipping? Does it bend when you wrest your hand on it? Both hands?

 

The sticker is only covering a tiny bit of the corner of the card, i think it would be possible with a bit of care to add an msata without removing or damaging the warranty sticker.

I agree, you don't buy a laptop like this and then throw it around, it clearly isn't a rugged laptop and if that is what you are after then this wouldn't be the choice for you. It will require a little more care in transporting but if you have a good rucksack it shouldn't be a problem.

I was used to throwing my last laptop (XPS M1330) into any bag and not having to worry too much about it, but i would still have been careful to not drop it or take a knock.

I will add that the laptop seems a lot more rigid with the lid closed, I already have a very good laptop rucksack and am just going to find the best fitting sleeve available, this should be more than enough to cope with day to day transport.

 

I emailed Crucial.com to see which memory module they recommend for the P35K and they contacted me this morning to say this one:
CT102464BF160B - 8GB, 204-pin SODIMM , DDR3 PC3-12800 from Crucial.com

Part Number: CT102464BF160B
Module Size: 8GB
Package: 204-pin SODIMM
Feature: DDR3 PC3-12800
Specs: DDR3 PC3-12800 • CL=11 • Unbuffered • NON-ECC • DDR3-1600 • 1.35V • 1024Meg x 64 •

A decent price at £61.19.

 

IMO, you can use any RAM you want just make sure it's the same size as the one you have and that it has the same speed capability and if possible the same CAS latency.

 

My replacement should be arriving tomorrow from a second batch via OCUK.

I'll carefully inspect and will post up any findings.

 

If you had a phone where the speaker got weaker the more calls you made you wouldn't think it was a very good phone. Things like chassis flexing should be taken into account when designing a laptop and it shouldn't be up to the consumer to modify the product to maintain it. That'd be like buying a car that required you to weld in a part to the frame to reduce warping.

You should match CAS first when buying ram (aside from the obvious, making sure it fits in your laptop). That way if your computer can handle dual channel you get a performance boost. Minor differences in RAM are usually compounded if they're from different manufacturers, which is why ideally you want identical RAM sticks. I'm not sure if this motherboard supports dual channel RAM but typically any pairings will run at the slower speed so buying a faster ram will not give any performance boost and putting in slower RAM will give you a performance hit.

 

Hi,
I have been following this thread daily for months now, thanks for all the great information you have all provided. I have been on pins and needles waiting to scoop up this model, but the more near the shipping date it comes, the less attractive it appears to be. I originally was in the market for any IPS laptop with nvidia card above a 760m. This left few options in the field, my first consideration was the clevo w230st but the loud noise and not great build quality had me switch my attention to this line. Also, seeing the 3200x1800 igzo models like the dellxps15 being available this week really makes it that much more of a difficult decision.

1) Do any of you have any additional information on the response time of the panel? I believe hennyo mentioned it was 35ms (!?!?) Surely this cannot be accurate.
I am bummed I missed out on the Gentech ssd bundle, i had it in my cart that evening but upon refreshing the following morning to complete the order it was no longer an option.

2) To get all the benefits, as i understand, with dual channel pairing of ram- youll need the same capacity, speed, and cas latency preferably-- meaning the 8gb+4gb on the more expensive model is not ideal. (you want 4+4 or 8+8)

I've seen an 8gb comparable stick from multiple vendors for ~75$, then adding a mssd for 100$ (120) - 170$ (240), seems to be a smarter choice and better value to upgrade the CF1 than purchasing the CF2 more expensive model.

Hopefully notebookcheck will have a good review up soon of this model, as most all of the reviews have been severely lacking.

3) And finally, does anybody know if it is hdmi 1.4a compliant, will it power a 2560x1440p+ display over hdmi?

 

Anyone know if it will cause the P35K only in that color, in some videos is seen in silver?

 

@kido
Haswell only supports dual channel memory, if you are running with a single piece of ram you will note that it is considerably slower than if you ran it with two sticks.

You can mix and match RAM no problem, I've been doing it with my dells for a while. The only thing the risk you ran is incompatibility errors which you should not get due to the fact that you checked the CAS and speed. Also all SODIMM DDR3 RAM are the same size, they have to be since this memory has to go into a compact space. We aren't talking about desktop ram. (They have large heat sinks on them)

About the laptop bending.
Again we don't know if this issue is widespread or not but ill comment on what you said.

About the laptop bending.
Again we don't know what caused this issue, could of been damage done at the factory or by shipping we don't know. But ill comment on what you said.
Your phone analogy is good, but you could of have used a better example. If it comes broken like that then yeah, buy from another brand.

Let's say you buy some speakers and you know if you push them past 80% volume the speaker will over volt and break eventually. Are you the consumer going to push them past this point even though you knew this would happen? (I'm talking about car stereos or home theater speakers)

I'm not defending gigabyte if the laptop comes broken, or if it has a design flaw. (iE Cannot support the weight of your hands and bends, which honestly sounds crazy if we are talking about aluminum)

Let's hope that the second batch is fine, and that our heavy hands don't bend the laptop

@cafer
They changed the color scheme to black, so no.

@waffles
Thanks.

 

Ah thanks, I didn't know that all haswell chipsets use dual channel. I know having two sticks doubles the bandwidth of the bus. According to Tom's Hardware forums you only see a 10-15% boost in real world performance though. I might just hold off adding another stick until there's a really good deal. 8 gigs is already overkill for me but I guess there's no harm in having 16 if I can get it for cheap. I just really hope early adopters don't get screwed.

 

Mmm, on Overclockers.co.uk they say "Gigabyte are changing the packaging for future shipments, hopefully it will cure the issue". Not convinced. Hopefully the issue was just with the first shipment, but I'm concerned about the long term structural stability of the P35K. If it bends that quickly during shipment what's to stop it doing the same being carries around in my laptop backpack? Something to keep a close eye on.

 

Excaliber / Gentech PC both have the CF2 model in stock. (4 left in excaliber)
(Xotic should be getting it soon, as it needs to ship from cali to nebraska)

I wonder why the CF1 is not out yet.

*Another user on OCUK reported he got about 4 hours watching movies/ browsing internet

 

Looking through GentechPC's options again, I see that the 8 gig ram upgrade is actually priced pretty well. Also they have the Blu-ray drives on sale too. I wonder if the blu-ray drives are generic and I can just buy an OEM one or they're specially created so that they match the rest of the laptop.

 

The CF1 hasn't been release by customs according to Gigabyte.

 

Hi Ken,

Any idea on when that could be resolved?

 

But during shipment, the machine is laying flat, with only the left and right sides supported, leaving the middle unsupported. When most people have laptops in their backpack, it is usually sitting upright/vertically on the left or right edge, so it shouldn't be susceptible to the same force as during shipment.

 

Could anyone please provide the manufacturer/model of the wifi card that comes in the P35k? I'm just wanting to see what specs it has to hopefully utilise my 5ghz wifi network.

 

Should be either end of this week or early next week.

 

This is a tyrn up for the books

Source GigabyteNB FB Page

 

Honestly.... 90% of laptops are packaged from 2 sides only so it's true that if you get a bent one it's cause of shipping damages. The people that handle the shipping can be brutally abusive trust me, I have a friend who works at the post office and he is a pot head so most people might be high lol.

From the way I see it is that gentech and exotic PC should make sure there isn't any physical damage on the box. Then we should be fine. Those guys are professionals and won't ship banged up boxes. They should just mark which way is upwards for the double box shipping. So when they are shipped they can know which is the right way to place it.

 

I really hope gigabyte is right on this, hope they took care of the issue for the US batch.

I don't want to go another month with out a computer just because of RMAs...

@Gentech

Can you comment on the conditions of the current P35K you have in stock?

 

The Gigabyte box I received in the first batch was not damaged in any way.

If these boxes were stacked on a pallet and the pallet was dropped, I doubt any would show signs of damage on the outside.

The only way to tell would be to open the tamper-proof seal on each box to visually inspect.

Personally I (being aware of the situation) wouldn't mind. But those not in the know might object.

 

I'm sure they have at least one customer who ordered additional parts to his or her laptop.

And if they are like XOTIC, they might test the machine before they send it to you.

btw keep us up to date with your 2nd batch.

 

Will do.

No one seems to be offering upgrade options in the UK - so I guess they are reluctant to pop one open to inspect.

J

 

the box and laptop are in perfect condition, I did the unboxing video last night and will upload it to YouTube tonight.

the top case seem pretty soft and does flex when you press on it or typing.

 

Thanks for the info, and responded to your PM

 

After further inspection the rest of the P35K-CF2 shipment, unfortunately they do have similar problem



I think it's the material they use, it's too soft.

 

Ouch.. I can take care of my stuff. but if they came out from box like that..
So I'm guessing you have to check the laptop and ship the one that's not bent to customer?

Can't wait for your video

 

Yup, that'll do it for me on this unit. Thanks for the info.

Next.

 

Are you talking about the shipping foam (which I also thought was softer than the Styrofoam they usually use) or the material on the laptop itself?

 

Im sure he meant the aluminium. It's too soft and probably too thin as well


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@ GenTechPC

Oh my. This is bad news.

As a retailer, mind if I ask what you are going to do? Will you be pulling the product, or are you happy to sell it as is (the non-bent ones).

 

Any response from Gigabyte about their product? They seem to be taking the stance that it is merely a shipping issue but unless someone dropped every single box during shipment I highly doubt it won't happen after a while with regular usage.

 

Please let us know what's the plan now

 

P25W is calling. . . .

 

Well, that's not good. I mean, I know it should not be the customer's responsibility but if it comes like that out of the box, it's hard to prevent something like that from happening with a shim. Wonder what the etailers and Gigabyte are going to do about this.

 

Can you tell if a unit is bent by looking at the box? Any visible signs of damage on the box itself?

 

If it was like mine, then no. The black shipping box will fine.

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yeah it came out of the box like that.

we are going to return it to Gigabyte and wait for next shipment. I told them need change material of the plastic. also the front part of plastic are just too thin because of the open bay above optical drive, too thing and lack of support to the plastic.

They call me twice already and I explained to them what I found.

The box same in perfect condition and it has nothing to do with the packaging.

It's the material on the laptop.

 

Does this issue affect all P35K's? That's going to be quite a few P35K's needing to be reworked and going to really lengthen the L/T when customers can get an actual product in hand... Someone should go to a Gigabyte showroom booth to bend a sample and find out how easy it is to deform.

 

Sigh, so we gotta wait for a revision of the laptop to get it now? (Or are you going to ship the non bent ones out?)

If I recall right OCUK staff said that Gigabyte will only be changing how they packaged the laptop aka more foam.

Also is the unboxing video still going out tonight, so I can decide if I want to continue to purchase this laptop or just start looking for another.

 

Right.. that way it stays intact and it's the customer's fault when that weak material eventually gets marginally stressed.

 

I have decided to cancel my order and look for another laptop. P35K was a really good package but Gigabyte messed it up in this release. Perhaps they will get it right next time around...

 

Please do say what you are considering as of right now, as I got no idea where to look. May go with an MSI but it may be worse than gigabyte.

 

I also preordered a P35, but with this bending problems, I'm probably going to cancel it.
The only other laptop that I can find that's light and thin, with relatively good horsepower (albeit less that the P35) is the new Dell Xps 15, but starting price for that is even more at $1500. :/
I don't really know where to look now. I liked the P35 because it had a full HD 15 inch screen , good specs (power + thin/light), and it had 2 drive bays. As far as I know, nothing else meets all of those.

 

I too, cancelled my order. I'm opting for the XPS15 right now.

 

The GS70 is appears to have the same bending problem. Aside from that there's nothing in the 15.6" class with comparable video card and thinness unless the samsung ativ book 8 gets a haswell refresh and the 8870m.