*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

No. They advertise per-key rgb lighting. The right shift key still has a backlight, and its color can still be set. They are delivering everything they advertised. They did not provide a spec for brightness of each key, or even state their uniformity. They also did not produce a spec with color tolerances. So basically, there is nothing wrong with what was advertised or delivered to you. There also is nothing with that backlighting that limits the use of your computer as a computer.

As for a recall or discount, thats entirely up to Gigabyte and they have 0 obligation to do either of those things.

Lastly, charging too much money for this product is entirely your opinion.

Not trying to defend Gigabyte here and their terrible keyboard, all I'm saying is the best thing you can do here is vote with your wallet.

 

Hopefully the vendor will actually give me a refund

They definitely aren't delivering as advertised though... who wants a keyboard with different brightness per key? The expectation from anyone buying a backlit keyboard is that the backlighting be consistent.. regardless of where the error was made, it's a defect.

 

You know you can set custom brightness and color to each key right?

 

The dim shift key is easy to fix by adjusting the brightness between the two shift keys to match each other and/or surrounding keys.

Just as the poster above, I'm not defending this careless oversight. But whining about it and requesting a return/replacement purely because of it makes no sense whatsoever.

 

Hey guys, Smart Update is suggesting me to update my intel/nvidia graphic cards to 24.20.100.6025 and 23.21.13.8892 respectively. Should I do it?

EDIT: Should I also update my BIOS to FB07/F007?

 

Hey all,

This is the official supported hardware for the Aero 15x V8 from Gigabyte. It seems even between the list below and what some people have working now discrepancies exist.

Below is the support list for AERO 15X (i7-8750H) for your reference:

 

Is this for the FB07/F007? Accord to @g85222456, there are new profiles. Or maybe new profiles for those RAM?

 

Has anyone found an decent skins for the laptop? I want to protect the surfaces etc but haven't found any good results.

I don't mind cutting my own shapes etc...just not sure who to buy from.

I may get a Dell 15 skin from dbrand and try to make it work.

 

Can you attach a link to this other vendor for that 1535 driver?

 

So you're fixing the dim shift keys by making the keys around it dim as well? While I agree this alone is not a deal breaker, the amount of keyboards which have buttons which require excessive actuation force is. Why Gigabyte decided to include such a poor quality keyboard (read: high defect rate) on a premium laptop is mind blowing.

We're in 2018, per key rgb lighting is not new technology nor is a membrane keyboard that has uniform actuation points.

 

New BIOS FB0E/F008 for Aero 15v7 in Smart Update

Previous version was FB0 D/F008.

 

Not quite. I match the perceived color and brightness of the two shift keys. They blend well into the rest of my color scheme, which is not gaudy nor is it blinding and flashy. Yes, the shifts are a little dimmer, but since I don't hunt-and-peck while typing in the dark I have no need for them to be any different. I have functional groups with matching colors, contrasting with those around them. Some days while working in a brightly-lit office, I turn off the keyboard backlight entirely. Full disclosure: I did not buy this laptop to be a flashy gaming system. Rather, I use this for high end professional CAD/CAM software and have been very please with the cost/performace balance.

Maybe there are others with worse keyboards, but after making some adjustments to the debounce and repeat rates, I've come to actually like it. This, coming from someone who refused to use a 'chiclet' keyboard for many years.

I just get tired of seeing everyone whine and complain about how bad this is, when the things they're complaining about are relatively benign. Yes, there are issues and I hope that these things are improved in future versions. But are they reasons to send it back, or to avoid buying it altogether? Not even close. This is a nice piece of hardware with few competitors.

 

Sooo i managed to flash Ubuntu on an USB stick and booted the computer, but as soon as i arrived on the desktop i got a similar situation to the first step of the Windows crash, with the OS freezing and not responding to clicks or key strokes.
Before i got to the desktop however, i got a black screen with: "TSC_DEADLINE disabled due to Errata: please update microcode to version 0x52 (or later)" and three more lines beginning by "ACPI error", which i'll assume are direct consequences of the first one. Thing is, my computer's firmware version is FB05 but i have no clue as to how i can update it without having access to anything. Is there a way to solve this or should i just wait and hope for the best?

 

Just installed Nvidias newest reference driver 398.82, released yesterday (August 1st). Will be testing today and feeding back

 

Those errors aren't exactly great, but they won't result in any major issues with just trying to see your original drive.

When you say OS freezing, you are referring to the Ubuntu Live disk right? That is odd, and maybe there is something actually wrong with the PC.

Also with windows 10 hibernation you may have trouble mounting the windows disk in ubuntu. Just manually mount it as read-only and it will work.

 

Yes, when launching Ubuntu from the USB key, after the initial loading screen, the above mentioned error message flashes briefly before the actual desktop interface loads. Once on the desktop, i can't do anything but move my cursor around. None of the items on the Ubuntu interface are responsive, so i can't even try to mount the Windows disk.
I suppose it's the same issue which causes all this stuff, and i'm wondering if there's a way to update or reset the firmware. I suppose there's no point trying with another version of Ubuntu or with another OS...

 

Silly question, but you did click the "Try Ubuntu" button from the desktop popup, correct?

 

Hi all,

My mousepad freezes after about 30 sec to a min after launching windows. I installed windows precision drivers about 10 months ago and I have had no complaints thus far, until now that is. To fix the issue, I first went back to the latest Elan driver -which did not work- and then I installed the original Elan driver that came installed, which didn't work either. I then updated to the latest bios FD0E/F008, same result.

I suspect a driver issue, since the pad is working fine after a start/restart. However, I cannot find the fix, any suggestions?

Cheers!

 

Yes I did.
Directly on launch, i get a menu with several choices, before any graphic interface even loads. The choices are "Try Ubuntu", "Install Ubuntu" and a diagnosis option whose exact text i can't remember right now (it ends up saying everything is fine anyway). I can't actually click on the options because there's no cursor yet at this point (it's just white generic-style text on a black background), but i can keyboard select them.

 

Perhaps your particular use case means some of the keyboard issues are less functionally critical. For those of us who did buy this as a gaming system, having unresponsive or duplicate key presses is a critical flaw, causing loss of control or suchlike in games, the primary use for which it was purchased. Given this is marketed as a gaming laptop, and a premium one at that, I think gamers with faulty keyboards are entitled to be unhappy with the QC of this model, and to return faulty goods if necessary. It's not a matter of whining and complaining, but simply that this kind of hardware flaw in an otherwise excellent machine means it can't be relied upon for gaming purposes, if unlucky enough to get a faulty one (or three).

I really wish this wasn't the case, this was a superb gaming laptop apart from the keyboard issues. I received two Aero 15 machines with unresponsive keys, and another machine with a key which had fallen off on delivery. A real shame and clearly a manufacturer fault, given these were from different retailers.

 

i forgot that sometimes Ubuntu does that prompt in the terminal instead of a gui window. That may be a new thing for 18, not sure.

Anyway, something definitely sounds weird, however, we are in ubuntu where clicking things is entirely optional. Two things to try:

1) ctrl+alt+t should open a terminal that will let you mount the disk
2) ctrl+alt+F1 should move to the terminal based ubuntu and hide the gui entirely

if you can get to a terminal you can mount your drive and start exploring

 

Yes, maybe I don't notice some of the same faults because I'm not looking for the keys to be incredibly responsive. But I do notice while typing if a keyboard is doing anything I'd rather it didn't. Hence why I adjusted the parameters to my liking. When I first got the computer, I would get repeated keys quite often. After tweaking the settings I reliably get one keypress only. Maybe I just got one of the good ones, but I suspect that many of those that whine (and yes, it _is_ whining that I see most of the time) have not done any research into the issues or tried any of the potential solutions posted in this very thread.

The backlighting is a separate issue entirely. While it can help to locate some keys in the dark, it's otherwise completely cosmetic. I'll repeat that I'm not saying that I'm totally ok with it - I'm not. Its just that the same nitpicky things come up over and over in this thread - mostly from people considering a purchase or recent purchasers who haven't done any reading up on what's already been well covered here.

I think it gives an otherwise very good laptop a bad rap. But I suppose that's human nature. Few people will go out of their way to say what they LIKE about something, but almost everyone will let you know everything they DISLIKE.

Maybe it's time I stopped watching this thread. I've gleaned very little useful information beyond the initial purchase decision and setup.

 

So I have good news to share . .

I successfully managed to install compatible memory and storage upgrades without any issues!



Before doing so, I updated my BIOS to the latest version to ensure maximum compatibility: FB0E / F008. My laptop is the Aero 15 v7

The laptop has a M.2 screw already fastened to the board in the free slot so you don't need to look for an extra screw. It is a very tiny screw tho so I ended up using a knife.

Laptop booted up normally with no issues.









I used the Samsung data migration software to move all my files over to the new nvme SSD.

I have to admit tho that I see zero performance improvement with a nvme SSD. Startup time is the same, even opening programs like photoshop that have a startup screen takes just as long.

I'm using the Microsoft driver for the new ssd.

Not sure if I should have done a clean install instead of migrated the data?

 

I recieved my Aero 15Xv8 earlier this week from HIDevolution, and have had no issues with it once I swapped out the trackpad drivers from Elantech to Microsoft precision. I also ordered an extra 16 GB SODIMM direct from Kingston, since mine came equipped with the Kingston CBD26D4S9D8ME-16 memory variant initially, which I couldn't find anywhere online. However instead of sending me an identical CBD26D4S9D8ME-16 DDR4-2666 SODIMM, Kingston sent me one of their 9905703-009.A00G DDR4-2666 SODIMMs, which they also call refer to as KVR26S19D8/16 on the box it comes in. which I can report is compatible with the existing CBD26D4S9D8ME-16 Memory, and seems to have identical DRAM chips to the module that came pre-installed.
My Aero 15Xv8 is running BIOS version FB06
Here's a screenshot of the KVR26S19D8/16 in HWiNFO64:

And here's a screenshot of the CBD26D4S9D8ME-16 in HWiNFO64:

 

Removing Smart Manager fixed it for me, duh...

Actually I'm not missing it so much, as I have not been playing with volum an dbrightness much. Also there are no pointer freezes any more on app start or in general!!!
I'd say a good riddance!

 

New aero 15 worked well for 2 hours. I did the smart manager to update all the drivers. I installed microsoft precision trackpad driver. I played a game for 2 hours. Then Windows decided to install some update. It took a long time (must have been one of those creator updates) on reboot, the laptop is stuck at the bios screen-f2,f9 keys do nothing. Held power button down to shut it off. Rebooted and spammed the f2 key - still got stuck at bios screen that helpfully was telling me to hold f2 key down to enter bios. Still nothing. Rebooted again - this time power button does not work. Nothing happens- no LEDS, no screen, no life. I guess It's time for RMA?

 

well, i unplugged it and then just replugged it in. now it boots. apparently there is a 'safe battery condition' that can be triggerred for shipping the laptop (so it doesnt explode into flames on a plane). This condition prevents the laptop from powering up. Plugging the machine in PRIOR to hitting the power button disables this condition. So there must be a chip or something that senses the power input change to disable thhat condition.

 

now i wanted to disable that data collection warning. There was a reddit thread that pointed out a registry key

https://www.reddit.com/r/laptops/comments/8cxnrs/gigabyte_aero_15x_data_collection_details/

which when set to false disables that data collection.

 

hey guys, could you help me make a best choice between the laptops , if it's not a big deal for you Because mb i don't have all information after all updates (firmware\software).

http://forum.notebookreview.com/thr...15x-vs-asus-rog-strix-gl504gs-and-etc.821815/

 

OMG, this laptop is failing again-stuck at bios screen.

 

So I'm currently running on FB09 (09/05/2017), and I'm trying to update to the latest FB0E on Windows 10. The issue is that the laptop won't take it. I've tried both ways: download and install from website or Smart Manager, but neither one works. After update, shutdown, etc, I see bios version as FB09. Ultimately, I'm trying to enable Intel VM technology for Docker. If I enable this feature in the current BIOS version, then Windows crashes upon startup. I've used Intel CPU Diagnostic and confirmed that the 7700HQ supports VM as stated on their website. What's even more weird is that Hyper-V is already enabled. Hopefully, someone else might have encountered similar issue or has solution. Thanks!

 

Back after a few days away. I tried to boot my computer again to try and get a terminal in order to check things out, but now i'm getting a freeze on the Ubuntu loading screen.
I've got the same ACPI errors: first one is "No handler for region [ECF2]", second one is "Region EmbeddedControl (ID=3) has no handler", and the third one is "Method parse/execution failed".
I suppose that means it's game over until a certified tech can get a look inside the machine.

 

HI the situation you encountered is a little bit complex so I suggest you to reach our call center (no matter in CA or EU) cuz we provide global warranty

 

could you show me the model name of the RAM? I'll check internally

 

you should do it cuz former version of NV driver got potential risk of BSOD

 

if you wanna make it quick, maybe try to perform the F9 recovery

 

I upgraded to FB0E from smartupdate . .no issues, but had FB08 previously.

 

HI ! Could you tell me, can i unlock BIOS in Aero 15x to change memory timing , voltage , CPU voltage and etc (like a MSI GS65 BIOS) or gigabyte don't have engineer version BIOS ? Sorry if you already told it, but can you explain about keyboard issues it's hardware problems (when the combination of the button does not work or an additional effort is required to press the button or it does not work the first time) and if i got it in my 15x i can use only a warranty service ? Thx for your help

 

maybe try un-plug the battery and try again. If it still doesn't work, then it would be time for RMA

 

maybe try to update the smart update first, then update the BIOS

 

If you're talking about XMP profile, it will automatically activated if the RAM is certified. About the keyboard issue if you encounter it our call center would be glad to help you

 

Crap, I had the issue of the power button not working and laptop being dead. I had to RMA it and it turned out that the whole motherboard had died and had to be replaced. Coincidentally I also had a lot of issues with the new Windows update just before it (though I never been stuck on Bios screen). BTW after the motherboard swap everything works fine.


The only thing I would recommend is removing the battery and doing a power-cycle - holding the power button down for 20-30 seconds while the battery is out. You'll find tutorials on how to open the laptop and find the battery (it's basicall

 

I've managed to find a set of RAM through my local Gigabyte distributor to match my stock set of V-color memory. Finally running a stable 32GB Dual channel setup.

Anyone running dual DIMMs, have you observed increased CPU temperate when running dual channel memory configuration? My CPU seems to have jumped up about 5-10c as a result of the second stick of RAM.

At the same time, I've added a 1TB Samsung 970 EVO drive and an Intel 9620 WiFi card. Everything working really well.

 

G.SKILL Ripjaws Series 32GB (2 x 16G) 260-Pin DDR4 SO-DIMM DDR4 2400 (PC4 19200) Laptop Memory Model F4-2400C16D-32GRS

 

@g85222456 Are we ever getting updates Nvidia drivers from Gigabyte? The ones you provided at launch were already outdated since they're from December.

 

No, i mean manually change timings (CL-RCD-RP-RAS). For example if you have G.SKILL 2666MHz CAS Latency 18-18-18-43 you can change to 15-15-15-37 it's give you 5-10% performance depend on object (synthetic tests or games).

 

I've been installing new driver updates straight from Nvidia (both from their downloads page and Geforce experience) and they've been working fine so far.

 

I'd been doing so too, but kept getting random BSOD with both updated Intel and Nvidia drivers. Everything seems to be working fine now that I've reverted to the drivers suggested by smart update. Its even been mentioned by him/her here that some of these drivers can cause BSOD.

 

Same issue here, but no solution. Smart Manager just closes after downloading BIOS update file has finished.

Don't know whats wrong with the AERO15. I did not install anything special. For the last months I'm using mail and browser only. I followed the windows update path until 1803.

EDIT: Downloaded the recent bios update file from https://www.gigabyte.com/de/Laptop/AERO-15--i7-7700HQ#support-dl-bios, extracted "P65_BIOS_B0ED0E_EC_008_WIN10.exe" from it, ran it and after a couple of reboots, my AERO15 is running BIOS FB0E/008.

 

Everything worked fine - until yesterday.

The system got stuck entering hibernation. I had to power it off. Since then, the external display (which is my main display as I usually use the laptop with the lid closed) is not correctly detected after hibernation. I can not even switch to it. After resume from hibernation, if I unplug the external display and reconnect it, the internal display turns black but the external stays black. Obviously the driver detects a second display but can not handle/access/use it properly.

Task manager shows an "nvidia container" burning CPU cycles:


The graphics driver seems to "deteriorate" with time. Don't know how this is possible.

So I used DDU to completely deinstall nvidia graphics driver and installed the latest recent reference driver 398.82. Sadly, this did not improve the situation. The nvidia graphics driver does not display anything on my external display (Dell UH2515H) after resume from hibernation. I first observed this behaviour after Windows updated to 1803. I have yet to find a driver version to resolve this issue.