*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

That is honestly unacceptable. There are gigabyte reps on this forum. GUYS HELP HIM OUT. I'm sorry you're dealing with this

 

That is an absolute joke, and basically criminal. I've had Newegg pull the same scam on me before. I received a brand new hard drive that was DOA (happens a lot), so I just sent it back for a replacement. They sent a similar picture with a tiny scratch they found, claiming it was physically damaged. They said they would send it back to me and that I should try going through seagates warranty process and hope they give me a refurb unit! After a few months and several other hoops (like them actually "losing" the drive), I spoke to some managers and told them I quit and I'm going through my bank to process a charge-back since I ordered a hard drive and you delivered a paperweight. They very quickly changed their tone and processed a refund immediately. Will never buy from the criminals at Newegg again, and I'm disappointed Gigabyte operates with the same scam methods. Unfortunately I don't think you can easily process a charge-back since you didn't get the machine directly from Gigabyte. You do have some other options, the easiest being a Better Business Bureau complaint. You can file a complaint with the FTC I believe for their illegal practices. If that doesn't work, the nuclear option is small-claims court. In that case you can't send a lawyer, and they will probably just give you a refund instead of sending someone to your local court. Bear in mind that "nuclear option" is exactly what it is, once you mention legal action, all reps will stop communicating with you and everything will be forwarded to their legal team. Once you go that route you will only get an answer from their legal team or the court.

 

Thank you for the consideration! It would be incredible if this works out in my favor, but I'm honestly not hopeful.

Yeah, pretty messed up. Newegg has been generally well to me and the way they responded to your HDD issue is ridiculous! I filed a BBB complaint yesterday after receiving the response that my laptop would not be released unless I pay, but Gigabyte rarely even responds to the BBB complaints.. They currently have 50 complaints that have not been responded to and their rating is already an F, so I doubt they'll get to mine or even pay attention to anything from the BBB. I honestly don't even want the laptop back unless it's fixed. I will look into the FTC option though, so thanks!

I am not entirely interested in pursuing legal action unless this continues to be a difficult process for me. I am more inclined to fight this based on the principle of the matter rather than the financial matter; though, $1900 is no small sum to anyone. So many parts of this situation irk me, but perhaps the biggest one is that my laptop is literally being held for ransom on the basis that I pay to fix Gigabyte's (or their keyboard hardware supplier's) mistake. When I read these types of stories across various forums and reviews I always feel like there are two sides to the story, so in an effort to be forthcoming with all the info, I had the laptop in my possession for about 3 months in between RMAs, though I seldom used it during that time. Do I think that changes the argument on "damage" vs "manufacturing defect"? Absolutely not. Maybe it would if the actual 'H' key cap cover thing was all smashed in, but... it's... not. This laptop was my baby and it is in immaculate condition aside from the faulty keyboard. Thanks for your support!

 

Have you tried this?
https://www.reddit.com/r/linux_gami...alling_ubuntu_mate_1804_on_the_gigabyte_aero/

 

Spoke too soon - keyboard issues again, this time the "A" key ignoring presses unless exactly centred. Sent back to Amazon, looking for replacement rather than refund, as hopefully third time lucky - a great laptop except for these keyboard problems - Gigabyte have chosen a really poor/cheap component supplier there.......

 

I wasn't even getting any errors when I tried installing. The entire system would just lock up and I had to forcefully restart it to recover.

Filbee, see my posts on the previous page about my experience RMA'ing this laptop due to keyboard issues. It's been a nightmare. It's good that you chose to send back to Amazon instead of trying to deal with Gigabyte.

 

Have you tried to plug your hard drive to other system for checking if it also works too?

 

I am sorry about the inconvenience while upgrading the RAM but the truth is......sure we will try to test more module however it's impossible to cover all the RAM module in the market into our AVL (Approval list) while performing EVT/DVT so my opinion is that do check with our call center about the qualified RAM before you wanna upgrade or change the RAM on your system

 

Yes, Amazon have agreed to a straight swap, the replacement is already on the way and I'll be sending the faulty one back today. I'll post here if the third Aero 15 I have bought is also faulty - if that happens I will be choosing another brand. Wish me luck - I've no doubt there are some satisfied Aero 15 buyers out there, but perhaps they are both on holiday. It doesnt make sense that in a premium product, the one component that gets most use fails basic quality control.

 

Can gigabyte just post the list on the support page? Also the release notes for the BIOS and software for each update?

 

FWIW, a different Gigabyte representative responded to my RMA this morning and said they will replace my keyboard free of charge. g85222456, if you saw my posts and escalated internally, thank you. I hope the keyboard arrives ok this time - if not, I will RMA it immediately instead of waiting a while.

 

Oh thank God. I'm glad everything got worked out OK

 

Good news and hopefully an even better result. Do let us know how the RMA turns out - I'm crossing everything hoping my replacement (which comes tomorrow) is free of keyboard (or any) defect. Like you, if it's not, I'll be sending it straight back.

 

I had a feeling that might happen g85222456 is a boss. He should be able to work it out for you. Let us know how it goes

 

Right, CUDA/nVidia is not accessible from the WSL. You could run it from Visual Studio if you don't mind targeting a Windows build, but if you need to compile and work in bash/sh, yeah. It'll require an installation. I haven't tried myself because while I used to dual-boot, I now either build on remote systems via ssh (AWS or Azure, say) or do the work in VS. It became increasingly cumbersome to keep a second OS for such a small use case, so I abandoned it. I wish I could help you further. Good luck getting it figured out; I'm sure it shouldn't be too difficult to do as Optimus has been pretty well covered and you can always wipe the partition and recover UEFI if it doesn't work.

 

Has anyone else had an issue where the sound quality of headsets are terrible but disabling the headset portion fixes the sound quality? It's a shame. At the moment, I either have to choose between having no mic or having terrible sound. I've tried updating Bluetooth drivers but haven't had much luck.

 

our call center would be glad to help you with that and yeah you got some great point - attaching release note and I will get back to our RD to see if it works

 

my colleague's right - go for RMA and we will help you the next

 

Absolutely UNBELIEVABLE!! Received from Amazon today replacement Aero 15 for one I sent back with a faulty keyboard. The replacement arrives, I open the box, and the "S" key is not even attached!!!! Not even switched on, it goes back to Amazon today and this time it's for a refund. I'll never touch a Gigabyte product again, and I'll also make sure friends and family are warned to steer clear too. What a waste of time and money.

@g85222456 - are you proud to work for a company with such terrible quality control? This is 3 out of 3 Aero 15's with keyboard faults that i have received, the latest fiasco also costing me time off work to receive a faulty replacement.

 

Just installed 32 GB memory and it works! First start after installation took longer and the screen was just black. Pressed for BIOS and entered it. 32GB was detected. Then did a save changes and restart. After that Windows 10 succesfully started and showing 32 GB of memory.

BIOS version FB06 & EC F006

The memory: Kingston HyperX
Impact SODIMM - 32GB Kit*(2x16GB) - DDR4 2666MHz CL15 SODIMM
Part Number: HX426S15IB2K2/32
Specs: DDR4 , 2666MHz , CL15 , 1.2V , Unbuffered , Spec Sheet PDF
Timings: 2666MHz, 15-17-17, 1.2V

Link

 

Hi all,

New to this forum.

Going to do a Thermal Grizzly Conductonaut repaste in the coming week on my Aero 15 v8
Will be first experience with LM but have decent experience with building/modding/ocing.
Will be using clear nail polish and 3M 33+ tape as a barrier.
Wanting to change the thermal pads to some fujipoly ones while I'm in there. Can anyone confirm the thickness of these?

Using the search function I have found lots of instances by gentechpc and HIDevolution with the fujipoly pads and others but no mention of thickness.

 

Any fix for the terrible keyboard LEDs? I just picked this laptop up but the left and right shift keys, the w key, tab key, and \ key are all dimmer. and many of the other keys have varying brightness. Unacceptable in a $2500 laptop. Will likely just be returning this, unless there is a fix.

 

Don't have the link to my post a few pages, but something similar happened to me both when I swapped in the new RAM, and then when I updated to firmware FB06. Seems loke the bios is finicky, but once it picks up the RAM, you're set.

 

I got aero 15x on monday.

2 Problems.

1) My left shift key and left ctrl key seems broken. They are differ from other keys. When I type those keys, they make clicking sound like they will break in month. Anyone having same issue here? Is this common issue?

2) They changed power adapter without making proper notice. 205w adapter with usb port -> 180w adapter without usb port? I can't take this.
And as I research this issue, I found out something else. It seems they've changed laptop's spec. In the bottom of 15x, there is some text about laptop's INPUT. That was 19.5v*10.5a, about 205w when they were still provide 205w adapter. Now, it is 19.5v*9.23a, about 180w. Is this just because they changed adapter? or they actually spec down input watts for some reason(temperature or somthing) without noticing customer?

Sorry for my broken english. not my mother tongue.

 

See my post on last page (with picture). I have had 3 of these laptops from different retailers and all 3 have had faulty keyboards. I wonder if there is a known problem with the keyboard supplier, as this seems to be a common complaint - keyboard chatter (repeating inputs),broken keys, or ignoring key presses. In my case I even had a keyboard that was broken on opening the box, with no signs of damage to the packaging.

Simply, the keyboards on the Aero 15 appear to be a lottery. Congratulations to those who are lucky and have a working machine. if you have any doubts about your keyboard, i suggest you send it back now. Personally, I don't trust the quality control of these laptops due to these problems, so I'm refunding. Whatever you do, don't wait for it to be an issue, and take it up with your retailer rather than Gigabyte, who appear to be slow resolving these repairs.

 

I hope that someone can help me. I have owned my AERO 15W (v8-8750H), which is with the 1060 GTX, for a couple of weeks now. Mine was purchased with the US keyboard and Windows Pro (here in Europe), so it was not really loaded with any bloatware. On its own, it works very well and I have had no BSOD’s or other adverse issues. In fact, I am quite impressed with the screen, keyboard and general feel. However, I also use the laptop with an external keyboard/mouse, as well as an external monitor connected through the mini-DisplayPort port. The problem I have is momentary stuttering on the external display when I startup or run certain applications. It happens 2-3 times for about 0.5 s each time separated by 1-2 s. Edge is fine but Firefox is heavily affected. Outlook is fine too. Some of the windows/NVIDIA options pages are also quite sensitive. If I use the internal mouse or mouse without borders (which supplies keyboard/mouse from another computer) or a bluetooth mouse the issue still appears, so it has nothing to do with the USB drivers or the devices themselves. Also, I am pretty sure the whole machine is backing out for a few 100 ms. Otherwise, I have very few additional software or drivers installed at this point. My gut feeling it has something to do with the NVIDIA drivers and I have seen some posts by others using different laptops indicating similar issues. I have not tried a fresh install, as I am reluctant to invest this time unless it has a high chance of success. Everthing else works like a charm, and I don’t really have any other issues or symptoms. I don’t feel that the issue has to do with Optimus, as the external display should only be using the NVIDIA GPU. Using the internal display does not exhibit this behavior. I have tried reinstalling the NVIDIA drivers (via experience) with no luck. I am not sure if this issue stems from the original install, as I was not using the external monitor during setup. Also, Win10-64 1803 got updated too, but I am pretty sure the issue was there before it updated. If anyone has any suggestions, I would welcome them. I put Intel driver and support assistant, which has put chipset and wireless drivers on the machine that are newer than what Gigabyte suggests is the latest version. It makes not difference if wifi/Bluetooth are enable/disabled. BTW I am on firmware FB06 (latest). NVIDIA driver is 23.21.13.8892. Intel chipset has the same build (last 4 digits) but different 3rd set of numbers, which are higher than what Gigabyte recommends. Intel graphics are also newer. Any help would be appreciated.

 

I bought my laptop AERO 15 (i7-7700HQ) a year ago. This week I have got some keys not working: "o", "l", ",". I did not spill anything on the keyboard. I remember some months ago I had "," not working, but this malfunction disappeared without efforts from my side. I have created a ticket in the Gigabyte's support system. I do not have a replay yet.
The seller, newegg.ca, has offered refund/replace procedure, or go to the Gigabyte's support service.

 

Try and re-install gigabyte fusion, and after that clear macro assignments in fusion. Maybe it'll work.

 

Has anyone succesfully replaced a keyboard? Or even just a key? my backslash stopped working, and in my ignorance I thought like every other laptop/keyboaord I have worked with I could pop the key off clean it out and easily pop it back on. However, these keys don't go back on really. I mean they do, I reasembled it and everything fits but the key is so loose and flips around. Anyone ever dealt with this or have any ideas for me?

 

I have uninstalled Fusion and now I can't find the place where I may download the utility. Btw it told me it was up to date.

 

we're really sorry about it......I will feedback the issue to our management team and see how we gonna reviewed the employee who made this

 

if you're saying the thickness of thermal pad on SSD, it should be 2.5mm

 

go for our call center and they'd be glad to help you

 

you could try to install the latest version of Smart Manager back to see if it works

 

there's potential issue of the 200W adapter and after a series of internal test we decide to switch to 180W one, which have great tolerance of power supply and better quality

 

try Smart Update on the desktop

 

Thank you for the apology and the post. It does you great credit.

I really doubt this is the "fault" of an individual employee, I'm sure they come to work to do a good job and try their best to do so. It would be highly unusual that a single employee makes all the laptops with failing keyboards.....

Somewhere a decision has been taken around acceptable quality control standards and in selecting component suppliers. That is more likely to be a management policy decision. Quite frankly, given the history and volume of reported keyboard failures (based on the comments on this and other forums), I'd be surprised if the management team weren't already fully aware of the issue, but choose not to address it on cost/reputational risk grounds.

Anyway, rant over. I'll try another brand but wish you well in addressing these problems, it is a shame that an otherwise high quality product is affected by this, and for me that leads to a loss of trust in the brand overall. I'm probably not alone.

Peace out

 

@g85222456: It's pleasant to see some GigaByte representative here who cares. I would like to give you my thoughts: I was willing to purchase an Aero 15 based, because based on the datasheet it seems perfect for my needs: powerful, compact, fast screen, additional free RAM and M.2 slots, full Ethernet port, numpad, general connectivity/ports, business compatible design and some nice bonuses like the USB power port in the power adapter.

But you can throw it all away if some basics aren't reliable: apparently horrible keyboard quality (stuttering, clicking, breaking off keys, ...), limitted performance due to bad pasting, removed USB charging port from the power adapter due to problems with it, etc. I bet you could have prevented all these problems for less than 1$ per device by choosing slightly better parts. You would expect these kinds of problems from a 300$ device but not for a premium-cost device of 2000$+. If people pay premium, they expect premium. For that price the device has to be built perfectly.

I've now decided to pass on this years Aero 15. I simply don't have the time to move everything to a new system, just to run into the same problems described here, and then move everything back. I need the device for my job and I have to blindly trust it. Based on everything I read about it, I can't do that here.
I'll be waiting for the next generation and hoping that you learn from this years mistakes and improve it accordingly.
Just some thoughts from a disappointed potential customer.

 

Tried that but it did not make a difference. Checked the memory faults out and there appear to be no more happening with firefox than other programs. Typically, less that 15 occur. I don't think memory is the issue, but who knows...

 

Hi, can anyone with the v8 test whether the LCTRL+LSHIFT+bottom key combination still have ghosting issue? I am interested in this notebook but if that ghosting occurs then it will be troublesome during programming tho.

 

Hi, thank you for the response. Do you just mean your customer service number or is there like a technical support call center? I've noticed keyboards seem to be a common issue for us Aero 15 owners.

 

Having an Kernel-Power, event id: 41 critical event error.

Randomly rebooting my laptop.

Anyone seen this before? Ive had my laptop repasted by HID .

Currently not undervolting, just running stock settings and plugged in the whole time.

Screenshot of the event log:
https://gyazo.com/dff072a128edaec08503d8fe4778e1ac

Please HELP!

 

Re. battery travel/protection mode; the Gigabyte Aero 15 FAQ mentions the protection mode here stating:

"GIGABYTE laptop has been put into battery protection mode just before it leaves the factory. This ensures that the laptop remains safe during transportation and also extends the lifespan of the battery. In order to power up your laptop for the first time, the power cord must be plugged in before pressing the power button. After the first boot, the laptop will automatically change from protection mode to normal mode. Thus, your laptop should boot up/power on as expected after the initial activation."

Other laptops offer something similar in the way of a 'travel' or 'transport' mode that is user configurable, and I think in essence disconnects the batter for less drain. Does anyone know how the Aero's 'protection mode' can be enabled?

 

Wanted to give my 2 cents so far on my Aero 15 v8:

I've had this laptop for several months now. I ordered mine right when it was released from HIDevolution, they did a great job answering any questions I had. I'm very happy with my unit (I requested a repaste to help with high temps). I don't have any issues with my keyboard & overall it runs really well. My only two complaints are that I do have some small back-light bleeding & the fans can get loud when gaming which I expected before purchasing. I'm still getting used to having a computer where everything works (my last laptop was a 2009 Mac Book Pro). I'm looking forward to upgrading my RAM & SSD in the future.

I keep the keyboard cover on mine & use a cooling fan. I do undervolt -1.40.

 

Hi, can you test for keyboard ghosting on Lctrl+Lshift+any bottom row like zxcvbnm? thanks

 

I know c and v works since I need them to copy-n-pasta in the thermal

 

I don't have any issue with keyboard ghosting. My bottom row works normally

 

Ah ic, because if I'm not mistaken the old model has issue with keyboard ghosting. Thanks for the info.

 

Yeah that's mainly for the older model. They went with a different manufacturer for the newer v8 so that should have eliminated the ghosting issue. For this keyboard some people are getting double typing which can be mostly fixed

 

I just got my aero15x last month, it's all fine but I am thinking add another 512GB SSD, anyone knows a good option?