Dell - Order Experience India

congrats on your purchase !

congrats to you too bro !

 

Thanx dude

 

I am from India, placed order for my L502x (ORDERED : XPS L502X (Silver with Aluminium): 2nd generation Intel® Core™ i5-2410M processor 2.30 GHz | JBL 2.1 Speakers | 2.0MP, H.264 Camera | 15.6" (39.6cm) HD (1366x768) WLED display with TrueLife | 6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB) | 1GB NVIDIA® GeForce® GT 525M graphics with Optimus | 500GB 7200RPM Hard Drive | 6 cell Battery) on 03/31, the status still at Work In Progress, the manufacturing unit is under 300Km from my location,its already 8 days and now the estimated date was posted yesterday as 04/20 :-(,but the best part is that the Estimated Delivery Date 4/20 has been removed from the status today and it has gone back to the original message of 3 business days to inform you of your date...blah blah blah..... what is happening :-(

Guess just my luck, For an order placed on 3/31 initially the date for RELEASING TO MANUFACTURE was 4/5, when I checked this morning It has been changed to 4/8(yesterday) :-( , and hence the EDD has been removed and god alone knows when that is going to be postponed to.......

 

the new XPSs are taking a bit longer to deliver, have patience..

 

Got call from dell today, informed me that manufacturing is done and the lappy is being shipped this evening on express delivery :laugh: ........ The status has been changed to manufacturing build complete and EDD set as 04/18..... Just waiting to lay my hands on it

 

Sorry about the INFO , apparently it will be sent for clearance this evening, The contact number given was my bro's.....so I don't know what that means ,could be the testing and installing phase or something

 

bought an Inspiron 15R.
i5 2.53 - 4GB - 500GB - 1GB ATI.

Paid the money to dell rep on 28/03/2011:

05-Apr-2011 Order Received
06-Apr-2011 Order released to manufacturing
10-Apr-2011 Main Hub

Bluedart shows:

Pickup Date 09 April 2011
From Chennai
To Mumbai

Status: Apex Shipment;Day Deferred Delivery (---DONT KNOW WHAT THIS MEANS---)

Bluedart hasn't given me any estimated delivery date. So i am still pretty much in the dark!

Any idea?

 

maybe customs clearing....
do report when you receive it.

 

The Lappy is gonna be sent from manufacturing unit in Chennai, why would it go thru customs to be couriered inside the country within the same state? would it?

 

It's coz its built within an SEZ (Special Economic Zone) at Sriperumbudur and therefore has to clear customs before being shipped.

 

You were right,it went thru customs,lappy will be delivered today , unfortunately Iam out of station,will post on monday about the lappy :yes:

 

order 3 days back.

any 1 have idea wen i will get it done .

is there stilll backlogs for backlite keyboard
m in hyderabad

 

Min 15 days

 

Just got mine delivered in my office. Here is the details of how things went.

Date Delivery Status Remark
12-Apr-2011 Order Received
13-Apr-2011 Order released to manufacturing
16-Apr-2011 Manufacturing Build Complete
20-Apr-2011 Ship From Factory
20-Apr-2011 In Transit
20-Apr-2011 Arrived in Main Hub
20-Apr-2011 Dispatch to Local Courier

 

work in progress stage takes how much days

alienware m14x lounched after placing my order

 

You ordered Xps or any other laptop? if xps is it was with backlite keyboard?

 

Yes XPS 15 L502X and with backlit keyboard.

 

It takes anywhere between 10 to 15 days, mine should have reached me on the 12th day but due to lots of national holidays became 15 days, dont trust too much on the dell status, they update pretty slow,plus yesterday was good friday so holiday in dell, monday you'll have a clear status,think yours should be despatched next week :yes: , Its a good hyped feeling waiting on the laptop to arrive, I was overclocked like crazy blaming the government for declaring election during the period my laptop was to reach me

 

Order Number: REMOVED
Current Status: Manufacturing build completed
Estimate Delivery Date: 02-May-2011. // it was 05-may-2011 b4

 

cool

 

Better not to include your order number in an open post. Removed.

 

Thanks, from next time i will keep it in mind

 

Ok, here's my order status:

30-Apr-2011 Order Received
02-May-2011 Order released to manufacturing
04-May-2011 Manufacturing Build Complete

Estimate Delivery Date: 11-May-2011

Edit: Ok so here's how things went,

07-May-2011 In Transit
07-May-2011 Main Hub
10-May-2011 Arrived in Main Hub
10-May-2011 Dispatch to Local Courier

Delivered at 1:45 PM

 

Ordered XPS 8300 intel i7 processor on 17th May and still didn't got it here is the status ...

27-May-2011 Order Received
03-Jun-2011 Order released to manufacturing
04-Jun-2011 Manufacturing Build Complete
11-Jun-2011 In Transit
12-Jun-2011 Arrived in Main Hub

This is a hell of a slow process that takes tooo much time ......

and Blue Dart Status is just going crazy ....

Here is it ....

Pickup Date 09 June 2011
From Chennai
To Indore
Status Linehaul Delayed; Accident/Traffic-Jam
Contact Customer Service

But still waiting ....

Hope to get it tomorrow ............

 

My laptop is Dell XPS 17 3D
My status:
3-Jun-11 Amount transfer
6-Jun-11 Order released to manufacturing
14-Jun-11 Till now working in progress
What can i do?
Estimated Delivery Date 24-Jun-11
please help me...

 

till now no reply... y??

 

Can't understand what's up with the delivery of my Alienware M14x! The status says *Uplift* as on 22/06/2011 and EDD is 04/07/2011. Have no clue what that means or what comes after this. Can anyone shed some light on the same?

 

Friends...please tell me the procedure to buy it thru online in india. can i get the customized dell notebooks or the pre-configured one? is the product from india itself or from US? waiting for someone's quick reply. what will be the product delivery duration days from the date of order?

 

still nobody......

 

there is a number on there on their website.. give em a call.. yes you can customise them, delivery may take from 2 to 4 weeks depending on the product and config.. do negotiate the price..

 

hey order status is showing like this , still how long for delivery

05-Aug-2011 Order Received
05-Aug-2011 Order released to manufacturing
07-Aug-2011 Manufacturing Build Complete
07-Aug-2011 Ship from Factory
07-Aug-2011 Uplift
12-Aug-2011 Arrived in Main Hub

EDD is aug 19th ..............y is it so late ? once in main hub shouldnt i get it in 2 or 3 days ??

 

Order confirmed for a Dell XPS L502X Direct Base laptop on 30/08/2011 in Mumbai, India. Following is the configuration:

Intel Core i3 2310M processor 2.10 GHz
15.6" (39.6cm) HD (1366x768) WLED display with TrueLife(TM)
4GB 1333MHz DDR3 SDRAM (1 x 4GB) 1
500GB 7200RPM Hard Drive
1GB NVIDIA® GeForce® GT 525M graphics with Optimus
6 Cell Primary Battery
Genuine Windows® 7 Home Premium 64bit (English)

The EDD was showing 21/09/2011 a couple of days back. But now it is showing that it will take them 3 business days to update EDD. The status meanwhile is 'work in progress'. Any idea by when should I realistically expect the machine?

 

hey i would like to know how much did u buy it for?
i ordered a dell inspiron 15r on 5-9-11
my EDD is 22 its longer than what the dell representative had said 10 to 12 days.
how much much did ur laptop cost i paid 35000 for a
intel i3
3gb ram
320gb hard drive
512 mb intel hd graphics

 

I ordered my Dell XPS 15, i7 2670QM, 8gb ddr3, 2gb Nvidia, backlit, FHD, BD PLayer on 16th and Courier boy called me that today I am going to get my laptop in afternoon..............cant wait to handon my new lappy...

 

Hi,

I have ordered Dell Laptop on 24th August 2011 with Order No. 840464057 through Sales Guy named Jagroop Singh and EDD was 20th Sept 2011.
Initially this order has some shortage of material which got completed and Manufacturing was completed on 10th Sept 2011.
After that i constantly called sales person and customer care for delivery but unfortunately there was no declaration copy for custom clearance.
Then declaration copy was sent by sales guy on 20th sept 2011 and received on 22nd Sept 2011.
I was so fedup with their approach towards order execution and customer delivery commitment that i came up and asked for order cancellation and refund of my amount.
After that one sales manager called me and asked for excuse and committed shipment will be done today, so i agreed for shipment.
But again their commitment failed and till date i.e. 29th Sept 2011, material has not cleared custom clearance.
Even for refund detail i shared Bank Detail with Mr. Srinivas but still got no confirmation when will i get my amount refund.
This is very bad experience with DELL.
Please help me out.

Regards,
Abhishek Rai
9760021993

 

Here is how things went for me.
I ordered on 12th via DELL Employee.

13-Oct-2011 Order Received
16-Oct-2011 Order released to manufacturing
17-Oct-2011 Manufacturing Build Complete
19-Oct-2011 In Transit
19-Oct-2011 Arrived in Main Hub
20-Oct-2011 Dispatch to Local Courier

----------------------
Bluedart status: Picked up on 18th and I got it today (3 30PM) on 20th.

Dell Inspiron 15R: i5 2430 / 640 GB HDD / 4GB RAM / NVidia 1GB

 

My laptop still not yet received

01-Nov-2011 Order Received
01-Nov-2011 Work in Progress
03-Nov-2011 Manufacturing Build Complete
04-Nov-2011 Ship from Factory
04-Nov-2011 In Transit
04-Nov-2011 Uplift
05-Nov-2011 Arrived in Main Hub


But my Bagpack arrive already :\ which is yesterday ...

 

I've placed an order for Dell xps 15 on 3rd November.
Their order tracking tool is showing 'order received' from the day one.
I called their customer care six times and they deliberately disconnected
the call when I asked them for status. Today I see that my order got
cancelled due to some unknown reason. I want to cancel the order.
I paid them partially with credit card and cash. Can anyone please let
me know how long it can take before my money gets credited to my credit
account once I cancel the order.

 

Hi Guys,

Although i maybe wrong for the config i picked, but here are the following:

Dell Vostro 3550, 2nd gen i-5, 4gb ram, 500GB HDD, 15 inch screen, windows 7 prof, Intel HD graphics 3000 (coz i didnt need that much of graphics). Also, i added accidental damage services coz Dell doesnt give complete cover on vostro, it gives only on inspiron.

Seeing the crowd posting here, it seems i may hv messed around a bit with the config , but i'm kind of happy coz i need to run this lappy for the next 4 yrs or so, atleast And btw, i ordered it on 21 Nov 2011. They gave me an estimate DOA as 9 Dec.