Your session ID for this incident is 13485093.
Time Details
09/04/2007 08:40:48AM Session Started with Agent (Faye Wong)
09/04/2007 08:41:50AM Agent (Faye Wong): "Thank you for contacting Dell Customer Service Chat. My name is Faye. How may I help you?"
09/04/2007 08:42:05AM Eric Cumbee: "I would like to inquire about the status of my order"
09/04/2007 08:42:36AM Agent (Faye Wong): "As I understand you would like to know Ute status of your order. Correct?"
09/04/2007 08:42:47AM Eric Cumbee: "yes"
09/04/2007 08:43:01AM Agent (Faye Wong): "Thank you."
09/04/2007 08:43:20AM Agent (Faye Wong): "May I have your complete name or zip code?"
09/04/2007 08:43:44AM Eric Cumbee: " Eric Cumbee billing zip code is ***** the Shipping Zip code is ******"
09/04/2007 08:44:09AM Agent (Faye Wong): "Your email address is "******@gmail.com" . Am I correct?"
09/04/2007 08:44:15AM Eric Cumbee: "yes"
09/04/2007 08:44:51AM Agent (Faye Wong): "Thank you for confirming the information for me."
09/04/2007 08:45:15AM Agent (Faye Wong): "Kindly allow 2-3 minutes to check all the details."
09/04/2007 08:48:09AM Agent (Faye Wong): "Thank you for being on line."
09/04/2007 08:48:46AM Agent (Faye Wong): "Please bear with me for another 2-3 minutes as I am having some difficulties with my applications."
09/04/2007 08:48:56AM Eric Cumbee: "ok"
09/04/2007 08:50:25AM Agent (Faye Wong): "Thank you for your patience."
09/04/2007 08:50:32AM Agent (Faye Wong): "I see that your order is in production and the estimated ship date is 09/06/2007. It is just an estimated ship date. Your order may ship out before estimated ship date."
09/04/2007 08:51:42AM Agent (Faye Wong): "How am I doing so far at resolving this issue to your satisfaction? At the end of our interaction an instant survey will be offered to you in this chat window, so please keep the window open to participate in the survey."
09/04/2007 08:51:48AM Agent (Faye Wong): "The estimated date of delivery is 09/07/2007."
09/04/2007 08:52:00AM Eric Cumbee: "i am aware of that. but from my perspective it has been in the build phase since august, it is still in the build phase, and it still has testing and boxing and then has to be flown half way around the world before it can even ship. i just dont see it com"
  ing in that amount of time
09/04/2007 08:52:19AM Eric Cumbee: "is there currently any parts delays on my order?"
09/04/2007 08:52:36AM Agent (Faye Wong): "I apologize for the inconvenience."
09/04/2007 08:53:17AM Agent (Faye Wong): "Dell always strives to, and most often does, meet or exceed its estimated shipping dates. However, on occasion, we encounter a shortage of available parts or other issues that may hold up production of certain systems or cause our estimated shipping dates"
  to be several weeks out, rather than a few days from the date of your order. In this case, it appears your order has been delayed due a shortage of parts.
09/04/2007 08:53:49AM Agent (Faye Wong): "However, I will send you an email as soon as the order ships out."
09/04/2007 08:53:51AM Eric Cumbee: "may i ask what parts and how long of a delay i am looking at"
09/04/2007 08:54:44AM Agent (Faye Wong): "Please give me 2 minutes to check this information for you."
09/04/2007 08:54:50AM Eric Cumbee: "ok"
09/04/2007 08:57:49AM Agent (Faye Wong): "Thank you for staying on line."
09/04/2007 08:58:15AM Agent (Faye Wong): "I have checked my records and I can see that it is the screen that is holding up the order."
09/04/2007 08:58:59AM Eric Cumbee: "yes i am aware of that, that was the only delay i had on it at the time of order, but it was only a 14 day delay and we are past 14 days."
09/04/2007 08:59:24AM Agent (Faye Wong): "However, we are doing our best to ship out the order as early as possible Hans I will keep you posted about the order."
09/04/2007 08:59:43AM Agent (Faye Wong): "I will send you an email as soon as the order ships out."
09/04/2007 08:59:52AM Eric Cumbee: "may i ask how much more of a delay we are talking about"
09/04/2007 09:00:53AM Agent (Faye Wong): "Eric, unfortunately I am not able to confirm a further delay at this point of time."
09/04/2007 09:01:27AM Eric Cumbee: "i would like to speak with someone who can tell me how much longer i am possibly looking at"
09/04/2007 09:02:04AM Agent (Faye Wong): "I will send you an email on the 6th of September, which is the current estimated ship date."
09/04/2007 09:02:34AM Eric Cumbee: "i would like to speak to someone who can give me more information"
09/04/2007 09:04:41AM Agent (Faye Wong): "Unfortunately, no one would be able to give you the exact information."
09/04/2007 09:05:00AM Agent (Faye Wong): "As we are a mail order company, we cannot confirm the exact date."
09/04/2007 09:05:19AM Eric Cumbee: "well i would like to hear that from them. You have to understand i am getting to the point where i have to have this laptop. if not from dell, then from somewhee else."
09/04/2007 09:05:39AM Agent (Faye Wong): "The order can either ship before or after the estimated ship date."
09/04/2007 09:05:57AM Agent (Faye Wong): "As a consumer myself, I can certainly understand your concern."
09/04/2007 09:06:29AM Agent (Faye Wong): "However, no one will be able to give you the exact shipping date for the order."
09/04/2007 09:06:43AM Eric Cumbee: "well with all due respect from the amount of apathy i have observed i dont think that is true."
09/04/2007 09:07:02AM Eric Cumbee: "i am not asking for an exact date i am asking for a rough estimate"
09/04/2007 09:07:34AM Agent (Faye Wong): "We appreciate your business, and we are very sorry for this delay."
09/04/2007 09:08:11AM Agent (Faye Wong): "As per our records the estimated date for shipping the order is 09/06/2007."
09/04/2007 09:08:11AM Eric Cumbee: "well you are roughly 72 hours from loosing my bussiness."
09/04/2007 09:08:56AM Agent (Faye Wong): "I will send you an email on the 6th of September advising you of the exact status of your order."
09/04/2007 09:09:06AM Eric Cumbee: "im sure you will."
09/04/2007 09:09:08AM Session Ended
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