1720 Order Delays

I have finally reached the testing stage

woo hoo !

how pathetic lol

 

still freaking build stage for me

 

Just called again and I'm now in the testing stage!!!!!!!!!!!!!!! Dancing for joy here LOL!!!!

 

omg
i want mine compppppppppppppp

 

Where Is my pretty Pink Laptop?
Can I get out of build...

 

Dell is saying my laptop shipped today...not sure if I should believe them since I ordered on Aug 25.

 

How the heck can ya go from boxing to pre-production in a fewshort hours?
I was getting all excited and thinking,"wow, it just might make that 9/5 ship date!" sigh.....I don't get it.
1721 red, 2.2 ghz, 2gb ram, high res screen, blue tooth, web cam, yada, yada, yada
order 7/23
esd 8/6
esd 8/28
esd 9/5
Are we having fun yet?

 

I wonder if that happens when someone else returns a laptop and they use the one you were going to get as a replacement.

 

OMG i called the automatic number and im in boxing .... i still don't believe it most likely an error lol
--------
Blue 1720
1440x900 glossy screen
2 ghz 2gb-ram
160 gb-HD
3945 wireless
SB audigy


ord date 7/18/2007
too many delays to even list
current production esd 9/5
8/29 -- build stage .....

 

Just received the following email from a Dell CSR:

Dear Ms. daginth,

Thank you for contacting Dell Online Customer Care.

I understand from your email that you want to know the status of your order.
I will be glad to check on that for you.

I apologize for the inconvenience caused to you and I will certainly assist you
with this issue.

You have reached Dell's Online Customer Care Department for Home and Home Office orders. Since your account is with our QVC Division, I am unable to access the necessary files to assist with this request. You may contact them at:

Phone: [800-367-9444]

We appreciate your patience, and apologize for any inconvenience. Your case number for this interaction is 173461051. Please keep this number for your records. It will help us keep track of this issue so we can better assist you if you have any further questions or concerns.

If you require further assistance, please feel free to visit our Online Support
Center at:

http://support.dell.com

Again, thank you for choosing Dell Online Customer Care.

Respectfully,


***********************
What's wrong with this? Let's see...

1. I have not spoken/chatted with this particular CSR so I'm not sure how he received my info

2. I placed my order with Costco Wholesale, not QVC. I swear I've so much as called QVC (3 times, actually!) to verify whether they really can help me (they can't... big surprise!).

3. My online order status still says 'in boxing'.

4. He says he will 'assist me' then blows me off to QVC.

There's probably more, but come on... I don't know how many Dell CSRs I've told via telephone or chat that QVC can not help me. Doesn't Dell keep a record of all the contacts? I've challenged each Dell person who has told me to call QVC to call QVC themselves, and every last one of them have said that for whatever reason they can't do that. Does that mean that Dell CSRs can't chat and take phone calls at the same time? I'm a single mom and I have DSL so I can do just that. Even my work allows me internet access and telephone access.

I'm so tired of this incompetence.

Thanks for listening

************
Inspiron 1721, AMD Turion 64 x 2 TL-60 (2.0 GHz/1 MB)
Midnight Blue with Microsatin Finish
Premium Deep Navy Blue with Soft Touch LCD back color w/ 2.0M pixel Camera Insp 1720
2GB, DDR2, 667MHz 2 Dimm
High Resolution, glossy widescreen 17.0 inch display (1920 x 1200)
ATI RADEON Xpress1270 256MB HyperMemory for Inspiron 1721
160G 5400RPM SATA Hard Drive
85 WHr 9-cell Lithium Ion Primary Battery
Dell Wirless 355 Bluetooth Mod
Integrated 10/100 Network Card and Modem
Dell Wireless 1490 802.11 a/g Mini Card
Order Date: 7/16/2007
Original Ship Date: 7/30/2007
Revised Ship Date: 8/14/2007
Revised Ship Date: 8/28/2007
Currently (8/29/2007, 7:25pm PST) In Boxing

 

Me again, I'm now in boxing stage!! Sure hope it ships in morning can't wait til it gets here

 

still in boxing and holding strong... but hoping that will change!

 

Just called dell. Im in the boxing stage. What exactly does that mean? Does that mean I might get a laptop sometime soon?

Inspiron 1720 Ruby Red
17" Anti-glare (1440 x 900)
Intel Core 2 Duo T7300, 2.0GHz, 800Mhz, 4M L2 Cache
2GB, DDR2, 667MHz
256MB NVIDIA GeForce Go 8600
160G hard drive
Integrated 10/100 Network Cardand Modem, for Inspiron
18X DVD+/-RW Dual Layer Drive
Integrated Sound Blaster Audigy
Intel 4965AGN Wireless-N Mini Card
Integrated 2.0M Pixel Webcam
85 WHr 9-cell Lithium Ion Primary Battery, Inspiron 1720
Dell Wirless 355 Bluetooth Mod

Ordered: 7/21
1st ESD: 8/2
2nd ESD: 8/28
3rd ESD: 9/5

 

8/30/2007, 4:10am PST

Still in boxing.

*sigh*

 

Call DELL back because I couldnt believe what I heard. Well I was right in not believing. How the hell can you go from boxing to pre-production in a matter of just one hour? I am so pissed off right now.

 

And of course I am STILL in boxing. How ridiculous is that? Shove it in a box already and put it on the truck. LOL I am getting anxious only to be let down. Thought I might have a new laptop before the weekend. Maybe it will ship today.

 

I hear you... how long does this 'boxing' stage take?

 

how's this for frustrating?

I ordered 3 white 1720s on July 24. They're all delayed well past their original ESD of 8/6, but my online order status still says 8/6. I've been in contact with my rep at Dell, but get this, the last reply I received (Monday), says the following are holding it up:

KU311- monitor..ETA is 8/27

NG409 -KIT,CBL,S-VID,CMPNT,SPDIF,WEST
1000 @08/23

Near as I can tell, KU311 is the E228WFP panel I ordered so my folks could use these on their desks easily with the belkin dock and so on. The NG409 is some cabling kit I don't care if I ever get. I've told my rep, and now another rep that all I want is some idea of why I can't get the laptop now if it's ready, or if it's not ready, what am I waiting on? No answer yet. Seems stupid, huh? At this point, I just want the darn laptops. I don't care when the monitors show up. You would think this would be an easy situation to resolve, these issues being low hanging fruit and all...

I ordered:

white
WUXGA glossy w/webcam
T7500
2GB
80GB drive
256mb 8600GT video
Intel BGN wireless
Bluetooth
belkin high speed docking (received 8/1)
E228WFP monitor

 

Happy me I have cancel my order for two 1720 and just feel relieved,
Acer... here I come ;-)

 

Any brown 1720's moving?

 

none that I've seen... when did you order?

 

7/31.
ESD is 9/4. Its been that since the begining

 

Just received an email from a Dell CSR Manager, informing me that my laptop is in the final stages of shipping and should be shipped within 4 to 5 days.

Yesterday, was told it would ship within 2 to 3 days.

On-line order status doesn't tell me anything; automated order status says I'm still in boxing.

How long does boxing take? You put the unit in a box, fill out the ship-to addy, wait for pickup. Even if you do it longhand it shouldn't take more than a couple of hours. Even if you do a million a day, it shouldn't take too long. Most of that info needed for the shipping labor is already automated, so WTH???

 

Well lets see....

Since the lids were apparently done paint by number with water colors...

And it seems they are probably several thousand behind...

I am guessing shipping might be via a carrier pigeon or wagon train depending on if you have ground or next day air.

Come on and get me out of boxing already. I want my laptop.

 

Daginth, the way I understand it from reading the threads here is that like so many things in this process "boxing" isn't quite what it sounds like. "Boxing" means the laptop itself is READY to be packaged with its manuals and power cord in its retail box, but that doesn't happen in Malaysia, they have to ship it to a Dell facility in the country where it's going and THEY do it, then ship it it to you from there. So "boxing" counts in the shipping from Malaysia too.

OT, how did you get your Dell Customer ID and stuff when you purchased from Costco? I've been trying to figure out mine from the documentation I was given and I've not been able to...if you could PM me that'd be aws.

 

greg77... what are your other specs? as of right now, there's a 10 day delay on the lid... but if you ordered that early, they should be pumping them out soon... I haven't seen many others on this forum that have ordered it though...

 

Inspiron 1720, Intel Core 2 Duo T7300 :Brown
2GB, DDR2, 667MHz 2 Dimm
160G 5400RPM SATA
nvidia 8600t
Full Glare Display

The wife is having a c section on Sept 10th, so I'd like to get before then. I'm a dead man walking and don't have much time left ! :0

 

I think the only thing that would be holding it up would be the brown lid... I know when I was ordering, that was close to the estimate for some of the colored lids... Hopefully it'll get through soon! The other colors are starting to speed up a bit...

 

bionic butterfly: Your computer shipped???

 

I've been holding off sending any notes to this page until I had reached my EDD. Bottom line, my EDD was 29 August on a 1720 ordered on 1 August. Actuall delivery was on 31 August.

 

Sounds like me man..I ordered July 30th, EDD of August 23rd..they emailed me saying it wasn't even in production yet..and it should..SHOULD (you know how Dell lies) be shipped by September 14th. Well the exact words were "in and around" September 14th.

 

Oh my God, I just checked my order status and it says I'm in the boxing stage, I cant believe it -- well, I actually dont believe it, not until I have a shipping #.

1720 - Spring Green
Ordered: 08/13/2007
Expected Shipping date: 09/18/2007
Boxing: 08/31/2007 :confused2: :smile:

 

FINALLY.....

It now says it has been shipped. 3 days of boxing later and it has really gone to shipped. Of course thanks for next business day on Friday before a holiday weekend. That is a real gift. LOL Oh well I am just glad to get it. I might call DHL and see if I can some how have it redirected to one of their locations that I can pick it up on Saturday. We will have to see about that. I am guessing not but it is worth a try.

Good Luck everyone else I will update one more time once I get it. I hope it is as great as all have been saying.

 

original ordered date 7/19
esd 8/16
2nd esd 8/21
3rd esd 8/28
4th esd 9/5

 

IT FINALLY SHIPPED!






My Messenger Bag...

 

oh my freakin gawd... as of 5:15pm, 8/31/2007 (according to the Dell automated status line)

IT IS ON THE WAY TO THE CARRIER!!!

No... no shipping/tracking number yet, but I guess there's hope

*keeping my fingers crossed*

specs:
Inspiron 1721, AMD Turion 64 x 2 TL-60 (2.0 GHz/1 MB)
Midnight Blue with Microsatin Finish
Premium Deep Navy Blue with Soft Touch LCD back color w/ 2.0M pixel Camera Insp 1720
2GB, DDR2, 667MHz 2 Dimm
High Resolution, glossy widescreen 17.0 inch display (1920 x 1200)
ATI RADEON Xpress1270 256MB HyperMemory for Inspiron 1721
160G 5400RPM SATA Hard Drive
85 WHr 9-cell Lithium Ion Primary Battery
Dell Wirless 355 Bluetooth Mod
Integrated 10/100 Network Card and Modem
Dell Wireless 1490 802.11 a/g Mini Card
Order Date: 7/16/2007
Original Ship Date: 7/30/2007
Revised Ship Date: 8/14/2007
Revised Ship Date: 8/28/2007
8/29/2007, 5:36am: In Boxing
8/31/07, 5:15pm: In transit to carrier for shipment

 

WOOOOT, i just looked online and after ordering my 1721 inspiron blue on 7/20 my thing was shipped from dell

 

IT SHIPPED. After 46 days its on it way. I have a tracking number from DHL.

 

congrats to everyone whose got shipped out...

 

Delayed again here. was 8/23 then 8/28 then 9/5 and now 10/5.......somethings gotta happen here lol

 

Hey guys, you think it's possible for them to upgrade my $1800 1720 to a M1730 for free? I mean as compensation for the delay.

 

No freaking way man, maybe if it was delayed like 4 years

 

1720 Black Ordered on 8/20; no delays (YET)

ordered back on 8/20/07. The original ship date of 9/12 still stands. Does anyone see anything on my machine, (other than it's a DELL), that may cause a delay?


Inspiron 1720, Intel Core 2 Duo T7300, 2.0GHz, 800Mhz, 4M L2 Cache
Jet Black
3GB, DDR2, 667MHz 2 Dimm
160G 5400RPM SATA
17" High Resolution, glossy widescreen 17.0 inch display (1920 x 1200)
Intel Integrated Graphics Media Accelerator 3100
8X DVD+/-RW Dual Layer Drive
Intel 3945 WLAN (802.11a/g) Mini Card
Order Date: 8/20/07
Build: 8/21/07-present
Original Estimated Ship Date: 9/12/07 (This date has not been extended (YET))
Status:Build

 

Possibly the Intel processor. T7300 are out of stock all over and not even offered on Inspiron notebook systems any longer.

 

I know I posted this often in the last 2 minutes but I am so happy that I just reached boxing!

 

OMFG...............I actually have, yes I said HAVE, my new laptop in my hands here on my desk. Unfortunately I am at work and of course cannot play until I am home. I did open it though and the color looks fantastic. I will leave an update later if it was worth the wait. Today is exactly 8 weeks past the order date.

Good Luck to Everyone Else Waiting....

 

Congrats!

 

Just got mine today and I'm typing on it right now!

 

Congrats! That's awesome. Hope I get mine soon *fingers crossed*. So whattya think? worth the pain and heartache?

 

Well now I am home and typing this message on it. So far so good. Just got to get used to the new Windows. Had a little difficulty setting up my wireless connection but I believe it was my router settings and not so much this computer. But now we seem to be sailing along.

Good Luck to everyone else. So far it definitely seems like the wait was worth it.