$100 credit for 8600m GT mislead

I guess I think a case could be had if the NVidia website has DDR3 offered with 700 mhz but Dell only allows you to use 400 mhz. If you thought you were getting one thing and are getting half of that, then I think you have a right to complain.

 

i think i probably woulnt have complained if the audio was ok. but add the audio to the slow card and yeah, i'm gonna complain. It'll be intersting to see what they say, i sent them an emailing detailing it all last night.

 

not if Dell's website lists the specs you will be receiving. to put it another way, it isn't Dell's fault that you chose to ignore what was listed on their page, and i also don't think it's right to blatantly lie to get an additional $100 discount.

 

elscorcho the world has forgotten "right" and "wrong" so I suggest you keep up with the times.

What does it mean to "lie" anyway? To gain a business advantage through the use of choice words? Like what DELL did on their website to all their customers?

The whole "intent to deceive" must be assumed as an inherent aspect of modern life so there is nothing wrong with you taking part in it.

/misanthropy

 

Maybe I will get $100 off for the extremely poor customer service.

 

doubtful, you are more likely to get a free case/bag, or remote/ or something to that arrangement. maybe even a coupon to buy something....

 

Crap, all you guys are getting $100 dollars back. I only got $50, but I guess it's better than nothing. Dell always trying to cheat the customer. I think Dell should automatically give everyone who purchased the laptop before the time they pullud the false advertisement a 100 refund.

 

That would be nice, but a dumb business move. There are quite a few ignorant people out there that would have just ordered this laptop with everything maxed thinking they were getting the best out there. All because of Dell's incredible marketing machine. So while we have quite a few members on this site, it is a small number overall, and even smaller when you look at how many people ordered the 1520, and smaller yet again when you look at how many people ordered it with the 8600 GT. So in essence, it would be a massive idiot move on Dell to do that.

 

Yeah, ur right. I'm just sad that I didn't get the full 100 dolla refund. The only good thing about it is it only took 15 min on chat on my first try, so I didn't waste hours on the phone.

 

I have a 1420 with 8400GS, but I am having video trouble AND the audio trouble...so I started a Chat:

4:45:24 PM System Thank you for choosing Chat support. The next representative will be available to assist you shortly. While waiting, check some of our self support options above. No fear, you won't lose your place in line!
4:45:24 PM System CSS_SHAT has joined this session!
4:45:24 PM System Connected with CSS_SHAT
4:45:34 PM CSS_SHAT Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Shat and I will be assisting you today. In order for me to help you, can you provide details about the issue you’re having?
4:45:56 PM Me I am having some severe lag in regards to my video card, and I believe it may be a hardware problem
4:46:05 PM Me I have tried several different kinds of drivers for my system
4:46:31 PM Me but I experence extreme lag occasionally with everything from in-game performance to minimizing and maximizing windows with the Aero effect
4:46:59 PM CSS_SHAT I do understand the frustration you may be feeling due to the lagging video response, and I will be more than happy to help you resolve that issue. John, have you chatted with Dell about this issue before?
4:47:04 PM Me no I have not
4:47:24 PM CSS_SHAT Before we begin, can I have you to verify the company name or name of the owner of the system please? Also are you chatting about the Inspiron 1420 listed on your account?"
4:47:29 PM Me John
4:47:32 PM Me Yes, an Inspiron 1420
4:47:54 PM CSS_SHAT How long has this been going on?
4:48:06 PM Me ever since ship date
4:48:22 PM Me it's not ALL the time, just some/most of the time
4:48:28 PM CSS_SHAT Which drivers did you try on the system?
4:48:32 PM Me and if it's something like minimizing and maximizing windows
4:48:48 PM Me it'll lag 4 or 5 times, and on the 6th and all subsequent tries it'll be smooth again
4:49:02 PM Me I have tried the 8400GS drivers from support.dell.com at first, and experienced it
4:49:14 PM Me I then tired using other drivers from nVidia (not Dell) which did not fix the problem
4:49:18 PM Me I have tried 2 different versions of those
4:49:33 PM Me I then went back to the 8400GS drivers from support.dell.com as I originally did, which I am using right now
4:49:37 PM Me and the problem still occurs
4:50:04 PM CSS_SHAT Are you chatting on the system with the problem?
4:50:08 PM Me Yes
4:50:34 PM CSS_SHAT Let's see what we can do about this issue. Do you mind holding for about 4 minutes while I get this information for you?
4:50:39 PM Me ok
4:57:01 PM Me Hello, I have not received a response within 4 minutes
4:57:45 PM CSS_SHAT Thanks for holding for me, John. Looks like the video card will need to be replaced for this issue. Right now we are unable to send out the replacement parts for the system. Instead what we can do is issue a new system exchange for this issue.
4:58:04 PM CSS_SHAT We can issue the system exchange. You will get to keep the system you have now until you receive the replacement.

 

Uuum, what does this have to do with the topic of this thread? Also,.............What's your point or are u just spamming.

 

Dell shoudlnt' feel compelled to give us any money back because i think with most business, false advertisement? full refund. giving you credit is VERY generous in my opinion.

 

The point was people were saying the audio problem PLUS the video problems are tremendous...and just showing how easy it was for me to get Dell to do something about it...

 

It doesn't matter what dell does, we always want it to be easier, quicker, simpler, etc.

If you give a mouse a cookie...

 

I just want what I paid for, and it to work as advertised. not too much to ask. if a full refund is the way they want to go, so be it. they lose a customer. smart move is to keep the customer happy, not inconvenience them. a happy customer is worth a million upset ones in goodwill alone.

 

haha to play devil's advocate, 100 dollars back does not get you what you paid for. it'll get you 8400gt, which is nothing compared to what you get. you don't even know the price difference between a DDR2 and a DDR3. As advertised is up to 22.4gb/s DDR3. Let's all admit there is no proof otherwise. Rivatuner says DDR3, and it is very possible it's an underclocked DDR3 (however small a percentage of chance).

Personally, they are making us happy customers by offering credit, but if no credit was ever offered, I doubt we would be this mad about not getting 100 dollars as compensation. I actually argued for mine on the basis that they did not include the lojack that I paid for and the graphics card and they finally gave me 100 dollars back.

 

You are right, but not everyone has that attitude, most people want money because they can get it. People have asked me how i got the $50 coupon for my remote, I just wanted a remote, i would have been more than happy if they just sent me the $3.99 remote, but i ended up buying it by phone. People who ask me however don't want the remote at all, they just want a free $50 coupon.
I think almost everyone who sound annoyed or sounding negative toward your situation simply thought you just wanted money. Too many people had no clue what they were getting, or knew EXACTLY what they were getting(ddr2) when they ordered and still want a refund.

 

well when I ordered I actually referred to the "help me choose" thingy. lol I went for the better card, and it's not quite what I asked for. To be honest I haven't talked money with dell or anyone else. I would MUCH prefer a properly clocked 8600 GT to $100 but we'll see what they have to say. I'm guessing they don't HAVE any properly clocked GT's

The audio is another issue but that's not what this thread is about.

 

what's wrong with wanting a free remote and $100 back? If Dell is giving them away, then I want one.

 

nothing, but don't feel like dell is obligated to give anything and when they don't, come complain to us about it

 

Well, it's wrong to lie to get money back just because other people got it for being lied to even though you got what you thought you were buying. This is a moral issue. If you got what you thought you were going to get, lying to get more money back is morally wrong.

 

Exactly! Lying to get more money makes you a profesional liar.

I am truly amazed at how "entitled" people think they are, just because theyve purchased a product. This sense of "entitlement" is so ingrained, than many people will be baffled by even questioning it, and assume that anyone who pays for something is "entitled" to it being perfect, and having their every desire related to the item met. More than just being offered a full refund (which is great in itself, as many places dont even offer THAT) they expect instant personal service, and "special considerations"

But that attitude is just gross.

[end rant mode]

 

You've got to play it in both side of the field though. The Dell rep intentionally mislead people (by not making sure and/or not conveying to people that he didn't know) into believing that the 8600GT was using DDR3 not DDR2 memory, to earn more commission on sales.

In essence, the Dell rep had lied to earn commission on sales, and lying to get more money is morally wrong.

Well Said. +1

Please, do enlighten me.

 

I'm sorry, but even if people didn't know about this issue before they bought their new 1520, I still think they should be able to get a compensation without feeling morally wrong. Being the 25th largest company in the world, Dell should have done their research. You would think from the 78,700 people that they have employed, that they should have gotten their facts right, and to have DDR2 listed, instead of GDDR3. That's just a stupid mistake in my opinion.

 

Is it morally wrong to complain about a delayed wait so you can get a free remote and free next day shipping in return?

 

oh come on, do you really believe they did it on purpose???? this issue is pretty complex and waaaay to technical to the average sales rep. Dell made a mistake, but that doesn't mean they lied about it. Get real. Just because they said something that wasn't true doesn't mean they are lying, its only lying when they know its not the truth. You cant honestly believe it was intentional.

 

Your rep didn't intentionally mislead anyone, what happened was someone HIGH UP while doing technical specifications misread the type of card the engineers decided to put in the systems and what nVidia reports on specifications of the cards.

 

Posting today as $216.50 was credited back to my mastercard for the false advertising issue.

 

$216.50?!?

 

I wish I could still do this. It definitely wouldn't be morally right for me to do it though.

 

well I stii havent heard back from dell. emailed them thrusday afternoon. Not terribly impressed with thte customer service so far.

 

If they lied to YOU, and YOU bought your 1520 with they knowledge that it was a) gddr3 or b) it has a bandwidth of 22.4 then yes YOU can get compensation while being morally fine. But, just because Dell lied to YOU, doesn't mean that HE deserves compensation too when he got exactly what he paid for. Of course there is some gray area too, if you bought your 1520 not sure which gpu it was, then you did research and found out it will be gddr3.
If you knew what you were getting, but also knew that dell was lying about it, i personally don't feel you deserve compensation, but then again dell DID lie to you.

Whether it was intentional or not by dell doesn't really matter. I personally don't think it was intentional, but I also think they knew the mistake was there well before they took it down.

I'm not one of those people who tries to rub morals in peoples faces, but it is kind of disturbing that so many people feel entitled to money they don't deserve, and that dell does anything they can to squeeze every last penny out of the consumer. Honestly, if you get this when you clearly don't deserve i think it is wrong, but it's none of my business. I won't tell you to stop because dell does deserve it, but it is still wrong.

 

Do all of these people deserve remotes because they say other people get them? How about free next day shipping?

 

Here's an idea everyone, every person who bought a 1520 with the 8600M GT, especially the people who are just trying to get some money back and didn't even know of the issue in the first place without reading this forum, should go complain and get a credit. That way, when Dell reports lower than expected earnings and investors cream them, you can all look forward to less coupons and deals in the future!

Wonderful idea.

 

It is wrong if you purchased the system without expecting the faster clocked version of the card. In that case, you were not told you'd be getting anything more than you have and complaining because other people who expected something else, just to get some money back, is immoral and unethical.

 

Do all of these people deserve remotes because they say other people get them? How about free next day shipping?

 

No, they do not deserve free remotes either, unless you believed they were supposed to be getting them. As for next day shipping, that has more to do with long lead times and Dell wanting to do a little to ease the burden of waiting.

 

Ok...just making sure. I guess a lot of the people on the thread are immoral as well.

BTW, anybody can say, "You know, I thought the remote came with the computer because of a review (wink) that I read."

Before I complain to Dell again, I will check with you to make sure that I have a moral reason to do so.

 

You are correct. Lots of people are immoral, but that doesn't stop most.

 

Still better to be judgemental than amoral eh?

Enough with the judgements. I was under the Impression i was getting a faster card than I got, I haven't asked for money, I'm asking for what was advertised. No one would buy a car and settle for it if it had less than the advertised specs, so why a computer? I won't pay for something i'm not getting. That's just plain stupid. And my audio is broken, is it too much to ask for a fix?

no, exactly.

 

I'm not harping on you. As I've clearly stated, if you expected something when your ordered and got something else, you're clearly entitled to some form of retribution.

However, if the goal is to get some money when you were not expecting anything more than you got, then I do not believe that is right. There's no way anyone can enforce anything, so discussing is the only thing we can do.

 

Ahh i know you weren't getting on at me.. i'm in a bad mood today.. gotta do damn Overtime on a saturday morning, and I still cant get hold of dell via e-mail. The customre service chat rep just referred me to tech support, and the chat with them just hung saying i was next in the queue for like 20 minutes..

They're going the right way to make me want to return this right now

grr

 

Damn, that's just bad luck. No worries, everyone's a little stressed these days. Just stick with it - I've been hung up on quite a few times by Dell (I like to think that it's by accident) but in the end, it seems to have worked out okay.

 

well I just got off chat with a rep, and then a supervisor. and they said the best they can do is replace the card with a new one. same specs. i showed them the bandwidth as the prior "help me choose" page advertised, and patiently explained my memory was running way too slow to achieve that. showed them how to calculate bandwidth, and they sent me a link to the nvida site showing me that it does infact have 700 mhz clock speed. So, i sent them a screen grab of mine @ 400 mhz. they again offered to send me a new card with the same specs.... sigh. I've asked them to send it to the escalaltions dept. they dont seem to be too aware of the issues here..

they said if that was not suitable i'd need to return the system. which is a major pain for me.. but i might just have to do that. I'm not getting ripped off and settling for it.

I told them if I do have to return it i'd probably go elsewhere for the replacement.

 

So they didn't understand that all the cards are clocked slower? Because I don't see how replacing the video card would help...?

 

You will more than likely have absolutely no luck going that route. AFAIK they simply don't carry that card. I would suggest either asking for compensation, or to return it and get the G1S, the only laptop that currently has a gddr3 8600m gt. I seriously doubt they will order 1 gddr3 8600mgt just for you, hopefully i'm wrong, but dell would rather throw money at you than take their time to order a part just for you.

Edit: Not to mention, dell support doesn't know much about tech issues.

 

Well, I am happy, I received an email today saying I got $106 credited back to my card (tax= $6).

Alright if you guys want to get a philosophical about this stuff and get into business ethics, then I say to you, what laptop? Does it really exist? What makes a laptop, really a "laptop"? Only those of you that have ever studied philosophy will find the humor in that, the rest of you, just know that I am joking.

To be honest, I ordered my laptop under the idea that I was getting DDR3, that I would get a remote with it, and that it would ship on time (because no one should roll out a new line without being able to deliver on time. I ordered June 28th, so no one had received their laptop yet to refute anything I have said above, except for a few reviewers which weren't posting DDR speeds. They did say I would get a remote though. So, I did get my credit, and to even give dell a chance, I waited till I got my laptop to confirm the need for such. I did receive a bluetooth remote since I was told the one that "should" have came with the laptop was not able to be purchased seperately, and due to all the delays of my laptop I received a free messenger bag, and next day shipping on everything. I have done this all morally, and I can sleep at night, knowing that I got the best deal for my money, to my knowledge. And that I did nothing that could be construed as immoral.

 

yeah i think right now i may have to ask for compensation. feels kind of a cop out though to me. i'd rather they admitted their mistake and offered some kind of recompense rather than me having to ask for it outright. fact is they did not ship what i thought i was going to get.

they did say that if this was not suitable, to return it for a replacement. of course it would be the same spec.. duh and i could do without all the grief or returning it. it's a good machine otherwise

.. oh and the audio.. they told me it was a build up of static and to take out the battery and clear the static by holding the button down for a minute and that would fix it. needless to say it didn't

 

If it was way too technical for the average sales rep, then why didn't they just say so? Why didn't they say they didn't know? Had they said they didn't know, they probably could've avioded a lot of the debate about a discount for false advertisement.

A.) You probably just pulled this story out of your ass.
B.) It doesn't matter, consumers were simply mislead.

 

You guys are some pissy people. It doesn't matter if it's moral or not, this isn't a thread/forum for discussing morals. The people that just want the money because all these others got it, are not going to care if it's moral. And the people that already got it, good, whether you got it morally or immorally, I don't care. If you got a free remote because others did, good for you too. The fact of the matter is, that it is human nature to want what someone else has, whether it be something for free, or just your neighbor's smokin' hot wife. You want it... So can we please get past the whole moral/immoral argument and just get on with life. You guys have added 3 pages today alone of this stuff. Jeez just let it go. Not one person will care when it comes to them getting a free $100 if they got it morally. You work hard for your money, and if every last member on this site got a free $100 dell would still post a profit this quarter. So let the big man take his wallet out and hand me my hundred and anyone else that feels they deserve it, and go on with your life.