Asus G51Jx Owners Lounge

well it's probably in the pipes but no 209 for the G51Jx's yet.

and yes it better fix something or there wouldn't be a point...

 

I don't think there will ever be another G51Jx BIOS release since 206 didn't really have any problems. I just hope they do!

 

Woops, you're right. It was in the G73 BTOtech forum that I read about BIOS 209. Sorry.

 

There is NO BIOS #209!!!!!!!!!!!!!!!!!!!!!!

I don't know where or what you have found, but that is not a supported BIOS update for the G51JX-A1 notebook computer. Perhaps it is for the previous model, but it is NOT for this model computer. period!

DO NOT APPLY that BIOS to the G51JX-A1!

BEWARE, you have made a mistake, now please regroup, and find the correct BIOS which is BIOS v206 for the computer, here:

ASUSTeK Computer Inc.

Good Luck, it is easy to apply the BIOS update...simply use
the utility that is built into the computer, and flash it, WinFlash it
is called, and you will have success, it's easy to do!

 

Well, now after Dual Booting Ubuntu I think I might go for *hush*osx...

If anyone else has dual booted Ubuntu, did you have a problem with the screen resolution? It's a bit iffy... But apart from that it all works fine. The Keyboard back light is constantly on (shortcut doesn't work), but the other shortcuts work.

 

@janvandongen, can you please add this link Download Toggle1FC.zip from Sendspace.com - send big files the easy way to the front page. It's the Toggle1FC application, which allows you to toggle CPU throttling. I had a hard time finding the file when I reformated my HDD just now due to a stupid file system corruption caused by a partition manager. And you can change the OSX part(figure out what's that if you don't know since I can't post the real word here or mods will get angry) to say that audio is now working 100% + S/PDIF!

@PrivateReid, contact me if you need help on your endeavor...

 

Shortly after bootup, I have been getting an error for the past few days that has a window name of BTTray and states ERROR: Unable to start the Bluetooth stack service. How do I fix this?

 

Thank for the info in laptop cooler, I will consider the Logitech as one of my choice.

Also, is there anyway to disable Hyper-Threading?

 

I would uninstall and then reinstall your Bluetooth driver/software.

 

Sorry paladin44, that doesn't work either...(!)

I get this error on all my Asus notebooks with BlueTooth software, and it's a bug in the script that starts BlueTooth icons on the desktop...it is NOTHING to worry about, it's just bothersome, and means absolutely NOTHING.

Forget about it, because there is no way to dismiss it save for uninstalling all BlueTooth software and appliances, and not using them altogether...which is *not* preferable, nor is it possible if you actually use BlueTooth every day like I do.

I get that error after each successive bootup, and *only then*, about 4-5 minutes into the run after booting. I simply click it away, and forget it happened because there is no fix for it presently, sorry to say.

If anything ever changes about it I'll be the 1st to post here about it because it does get *old* to see that freakin' symbol after every single boot!

 

Short answer: No!

HyperThreading is something that is enabled in better machines (!) in BIOS, and in custom BIOS applications one may actually dismiss HyperThreading, Turbo Boost, Disable Bit, and all of the preferred functions of the Core i7 CPU...that is in better machines than ours, either that or custom OEM firmware/BIOS that one gets in an OEM PC build, like my EVGA Classified and X58 "Vanilla" boards, which have BIOS from Phoenix Technologies Ltd., some of the better written BIOS out there for motherboards. :yes:

We just don't have that option in the G51 laptops, unfortunately, and it would take a "variable BIOS" which will just never happen with an OEM Asus retail product, at least not in my lifetime I'll betcha! Empowering the user with such power, ie being able to randomly dismiss and/or disable, enable, functions of the CPU would be unheard of in a retail/consumer purchase like a notebook, Hah! :smile:

Those of us who build CPU's (computers) for customers, for ourselves, and for fun would of course be freaking out if we didn't have such an option in an OEM motherboard, as we expect to be able to vary virtually anything we want in an OEM build, and we do just that(!) when the occasion warrants it.

Disabling HyperThreading is one way to achieve a much higher overclocking by the way, vs leaving it on, and leaving Turbo Boost "off" also is a cheap way to get a high overclocking down...the theory is that you add it back, later on, after you get the basic adjustments in BIOS down for a specific overclocking...this being something a builder or advanced user would be into, you know?

I don't mean to get too far off base and expound about the advanced user concepts and practices that we do when we are overclocking, but the HyperThreading option is one that is often disabled by those who can't otherwise achieve a given overclocking, and then they work to enable it most likely after the overclocking is working for them. :wink:

HyperThreading is the ability of the CPU to achieve multiple Cores during heavy loads, ie for an 8 Core HyperThreading you would have had to have 4 base Cores, for a 12 Core HyperThreading you would start out with a 6-Core CPU, etc etc.

If any of you missed any of what I just wrote don't worry about it, it is not necessary for understanding our G51 notebooks, it was meant for anyone who is interested in this whole deal of CPU adjustments, otherwise it has little value. :rolleyes2:

As an aside to the whole issue, dismissing HyperThreading also involves *stability*, as it is more difficult to maintain a given overclocking with HyperThreading enabled, ie there is more CPU activity with HyperThreading, and it takes more VCore (voltage) applied to the CPU with HyperThreading "on", most times anyway...unless you just happen to have a "Golden CPU" or chip, one that is very unusually "stout" and able to overclock without much adjusting at all.

OK, enough, I'll stop now about these so-called "advanced concepts" because I am really off topic by now, and just talking to myself probably! :confused2:

 

rexrzer, my bluetooth error behaves the same way. The weird thing is that it didn't give me this error message for the first 6 weeks I owned it. It's only in the past few days that I started getting the error. I guess I'll have to learn to ignore it.

 

I get this as well...funny thing I have had mine since feb and it only started doing this a week ago.. that tells me something changed and there is a way
for it to work properly..

update: After uninstalling WIDCOMM and re-instaliing from the ASUS support CD I have not had the problem. I have rebooted a half dozen times and re-established partnerships as well as synced my win mo phones and I have yet to see the error message... I'll let you know if it ever comes back.. BTW the blue tooth driver package on ASUS's website appears to have "incompatible"issues with the OS.. lol oh well apparently didnt need them anyway..

 

By all means let us know if this little deal "re-appears" at some point, because I have tried to use the "install, and uninstall" technique before and this dang thing just comes back at some point, not necessarily the same day, but it *did* come back unfortunately for my purposes...at least it *did* last time I tried that technique...that was why I commented about it the way I did!

If you are referring to the BlueTooth drivers on the Asus web site, yes, it is TRUE that they are NOT COMPATIBLE with the Windows 7 64-bit OS...weird huh? I discovered that when I was making up a Clean Install DVD ROM with all of the drivers on it, and I tried each and every driver to *make sure* that they worked before I included them in the DVD, and by George that dang BlueTooth driver from Asus gave a weird incompatible error, just as you wrote, so I used the BlueTooth drivers off the support DVD ROM also, just as you did.

I think that Asus is not the brightest star in the sky when it comes to the software that they put up on their web sites for the computers! If they were on top of things, that would be long gone and a compatible BlueTooth driver would be there instead, but so far that mis-appropriate driver has stayed and stayed since I bought my laptop, so go figure!

Good notice, as I thought I was the *only one* who caught that fact, but now I know that it's not just me who noted it...

 

Rex,
Curious.. what kind of speeds are you getting on a good N router with that intel 6300 wireless card? Apparantly the std atheros card is limited to about 150 mps.

 

someone tryed to enable intel HD which is on i3/i5 version of G51jx/G60jx?

 

I honestly have *no idea* what "speeds" I am getting with my setup because I've never measured the results, but it is very, very quick! The Intel N-6300 WiFi card is capable of simultaneous inbound/outbound connections @ up to 450MB/sec, but I don't know if it's actually doing that presently because I've never tried to measure it. At home I have an "N" network for everything, that would be my AppleTV network, WiFi network, my Home network, but I don't know about its speeds because I've never tried to figure it out...

My router is the new Linksys E-3000 Dual Band 2.4Ghz/.5.8Ghz "N" Router, which can do inbound and outbound both @ 300MB/sec+, but I have no idea if it is actually doing such a thing...I can measure it later tonight when I get home if you can tell me what to use to do such a thing.

I assume it's higher than 300MB/sec, but I don't know...tell me how you would go about measuring such a thing and I'd be happy to monitor it and tell you nice people what such a setup as mine gets, inbound and outbound, because I have no idea how to do such a thing. It may sound dumb, but I don't have any utility to use to measure my network speed--is there such a thing?

What should I use to measure the speeds? Is there a utility of some sort to use that would tell us what I am getting? I am game for trying so shoot the messenger if you will ...tell me how to measure the speed and I'd be happy to do it.

 

TRENDnet just released last week what they claim is the first WiFi router that will do 450Mbps, as long as you have an Intel 5300 or 6300 card.

Here is a puzzle...what exactly is the difference between the 5300 card and the 6300 card other than the name?

 

Don/paladin44, have a look at this page:

http://download.intel.com/network/connectivity/products/prodbrf/323017.pdf

That pretty much says it all, although I do not know the specs on the 5300 Card specifically, I don't think it includes *all* of the stuff the N-6300 card will do, especially the In and Outbound transmissions simultaneously @ up to 450Mb/sec...that is the key statistic, which would only matter in a video broadcast with 5.1 Dolby Sound in HD on something like my AppleTV system, which can output multi-channel video and audio at the same time for my network's computers to pick up, potentially...(it is wireless, unlike many AppleTV setups which are Ethernet, typically)...

I can't paraphrase all of that data in a couple sentences is why I posted the link, as usually I'll try and do that, but that PDF pretty much says it all very concisely, and quickly...easy reading!

Hope that helps...

 

I was wondering what custom settings you have for your lcd under Nvidia Control Panel.

Brightness - ?
COntrast - ?
Gamma - ?
Digital Vibrance - ?
Hue - ?

I cant seem to be satisfied with my settings at the ff:
Brightness - 45
COntrast - 55
Gamma - 0.88
Digital Vibrance - 60
Hue - 0

 

BTW , update on laptop

they gave it back to me while waiting for the lcd panel replacement.
Damn.. I want my money back now. Full refund if possible.

Im really getting frustrated considering that I didnt use this for heavy gaming as of yet..and still I have this many errors and blue screens. I was expecting that they even swap new memory modules (memory related BSODs) but alas no they say every and eveyrything works ok.

ANyone know who I can complain and ask for my money back, I already called Asus Tech support here in SG, agent said they will escalate and call back in 3 days. Its been 9 days already.

====end rant===

 

Contact AsusCare. That person has been very helpful for me, and btw I know they are backlogged as I was told that my situation likely would not get any special attention until after the fourth holiday weekend. it is what it is and at this point when they can do something I just hope they do.

 

I am sorry, but I have *missed* something important apparently; what is going on with these two notebooks? Obviously something bad, but how bad, and why? I must be triple-blessed and double-lucky with my G51 because it has never missed a beat since new, and I've changed everything of note in it but the CPU and video card, and it marches on 24/7 as a FAHome laptop for me when I'm not using it for other things...it's just been totally purrrrfect.

If those two notebooks are defective that would be a shame because they are so much fun when they are *right*--I cannot imagine having one that is bad news.

Last night I played in an online pinball tournament for some 6 hours and it never glitched once.

 

Actually rexrzer727 it's just one and the same notebook. They returned me the notebook (been with them for 2 weeks) because the part from Taiwan to replace the LCD panel hasnt arrived yet. This same laptop is having memory BSODs (aside from many others) as well

 

If that is the case, aka "memory BSOD's", then I don't understand why Asus didn't replace the RAM!? RAM is cheap for them to come by, you know that? I had an Asus notebook blew *both* its RAM modules out, and I mean they were *DEADER THAN A DOORNAIL* dead, totally ruined beyond comprehension and nobody knows why they did that...so I called Asus and told them the situation, sent my notebook up to their Fremont, CA tech headquarters via their dime, and got it back in just 3 days total time in their shop...5 days total time to ship it up, and get it back to my place.

They replaced the RAM modules with, get this, 1333Mhz RAM in a 1066Mhz notebook (which I appreciated of course!), Nanya the brand (a little known manufacturer of OEM RAM for all the big companies it turns out), and they sent my notebook back Next Day Saver UPS Red Label shipping to boot, so I was totally happy with the situation.

They left my HD alone, because I told them to "in no way, shape or form will you Reformat my HD!" in a typewritten note to their tech support that I included in the shipment up to them, which was also nice of them considering that I'd Clean Installed the UL30Vt-X1's operating system and CP's *my way*, and did NOT want it touched by Asus support.

Thus I had a good experience with their tech support, and I am stunned that if you are in fact having memory-related BSOD's that they did not replace the RAM and try that as a solution...that just doesn't make sense...

Do you have System Logs showing such BSOD's, ie in the file "Windows\System32\DUMPs" where the OS stores such things, and did you send those to Asus? Look, I take this stance when something has to be sent into the manufacturer for tech work: "They don't know my notebook from Joe Blow's notebook, so I pretty much TELL THEM WHAT IS WRONG in several ways, and how I expect them to fix the situation!"

Did you try such a technique with their tech support? I guess I am just so damn jaded at the tech support for various manufacturers (Apple included) that I don't TRUST THEM at all! I pretty much tell them that before anything gets sent into them for service, and reiterate that viewpoint with a letter/note inside of the computer shipping box also, saying it at least TWICE if you get my drift, and that way things tend to get accomplished the right way rather than just having a poor to mediocre experience with factory tech support.

I am not trying to tell you how to conduct your business with Asus this time, just repeating the steps I take to make certain that tech support does it job for me, and my notebook/computer, the right way rather than "their way", which always turns out bad if you can understand that concept 100%.

I have a background in computer tech support (and actually worked in my "retirement years" post being a newswriter and later a manager in the automotive business for BMW) as a computer tech for Apple computer at first, then for both Apple and PC consulting in my own business, with my own hours, and my own time and schedule...just before Apple pulled the plug on ALL "mom & pop" Apple Service Providers and "centralized" their operations at Apple Stores worldwide, with regional "fix it centers" where only Apple tech works on the computers (our Western Division 'plant' is up in a little town in Northern California called Elk Grove, by Sacramento).

So I pretty much know how companies apportion work, how they go about "fixing" computers that need service for one thing or another, and how the actual work is accomplished also, AND I DON'T LIKE IT very much, you know what I am saying? I am sorry for going off on this topic like I just have but this is a sore spot for me personally, ie factory computer tech support, and they really do generally shoddy jobs at performing repairs unless you freakin' tell them what to do ahead of time, repeat it on the phone 10X, and then support such an idea with documentation and a written note in the shipping box to the fool/tech support person that is actually going to work on the computer!

It turns out that if you call them on their own "game" so to speak that they indeed do listen to you, and hear what you have to say, and try to accommodate your requests if it is in fact the right thing to be doing, so I just wondered how your experience with Asus tech support has gone, if it's gone at all up to this point...that is all!

This whole topic is a really touchy deal for most people to answer or deal with, so don't worry I understand if you don't "go there", but take my word for it, when a company services a notebook/desktop computer they can often do things that are totally unnecessary (like reformatting a HD just because they "CAN" do such a thing when they have possession of the notebook/desktop), or they can fail to do that which is necessary to accomplish a repair because they are too stupid generally to perform a necessary diagnostic procedure, or too lazy to do such a thing maybe, (it depends...sometimes both things happen) and I frankly don't trust my precious notebook to anybody buy myself if you want the truth about it.

Rant over with...I think! But yes, I am curious about your situation if you wouldn't mind getting into it a little bit and tell us what has happened so far, from your point of view anyway...I guess that you have a dead pixel or two or three, and wanted the LCD replaced under the "guarantee" or something like that? Am I close? And then what happened may I ask?

 

Essentially, I had this laptop serviced the first time here in Singapore, I brought it to have the BSODs checked. I know for a fact that it is memory because I have done all the memtests read up on the various BSOD errors. After a few days, laptop was returned to me. They said that theyve done all checking and did not replace any part. BSODs still persisted.

I said to myself ok, I can probably live with that for awhile. Then came the thin yellow line across the lcd from top to bottom. Laptop was with them for 2 weeks because they are waiting for LCD part they ordered from Taiwan to replace my defective panel. THey decided to return the laptop to me while waiting for parts to arrive..this is after pestering them for updates on the issue.

I then called their Asus helpdesk / tech support and demanded to speak to someone who can refund my money in full. Up to this time no return calls.

 

daemon33, isn't that a deal which you need to pursue with the reseller who took your $$$'s when you bought the laptop? Here in the USA you would have no recourse with the manufacturer unless you were proceeding with litigation against them...you'd have to be dealing with the reseller during the "return period" of the reseller, which is about 30 days in most places, like Amazon.com., less in others.

Have you tried dealing with your seller yet? I would think that they would work with you to get you a new laptop vs the lemon you got, apparently. Between the BSOD's and the yellow-lined LCD display=a lemon pure and through and through, at least here it would be classified as such.

I honestly have no idea what your legal rights are there in Singapore, but you must have consumer laws, don't you? If my new laptop did what yours did, somehow, someway I'd have my $$ back, and Asus corporate isn't going to give it back to you without a fight, I'll betcha.

Sounds like a total train wreck situation, and I don't know quite how to advise because of the country you live in, but consumer laws are certainly everywhere in the 21st century, and Singapore must have them too.

Contact your local magistrate if nothing else, and get an opinion from them about what you should do, if anything right now. Time is of the essence in situations like this, no matter where you live, so I'd not wait for anybody on this deal, I'd be pursuing something legal, and quickly if the reseller won't help you out with the problems you are having.

Ultimately, the reseller is your best bet I think, even now.

Good Luck, and sorry about this terrible situation/loss of yours, and it is just that, a total loss at this point.

 

guys i dont have anymore my blue-ray disc....disapeard...
anyone know any solucion?

thx in advance!

 

I'm already over 30 days so no returns , Ill try to contact Asus again.

 

@daemon33, where did you get your laptop from? Sgcubehubs or mucro Asia? I recently bought a Toshiba from mucro that was defective and the guy in charge kept insisting he couldn't help me. I then sent it in for service and everything was solved. Just keep pestering and explaining to the guys at Adelphi. Their office sucks by the way.

 

I bought it from Newstead. I actually called Newstead and demanded a full refund after explaining the situation to him. I talked to an assistant supervisor, I think his name is Anthony who said that they will pursue Asus service center on my behalf. Good thing i photocopied the form Asus Service center gave me. I also took pictures of laptop while doing memtest. As it turns out there is still faulty RAM on the machine and the plus the thin yellow line LCD.

I think I got a lemon..lucky.

 

@daemon33, I wish you luck. Maybe you can wait for the ASUS G53! Newstead doesn't have a good reputation. I got mine from Matrix IT Gallery, which is operated by Challenger. Should be good.

 

thanks 253. I sure hope something comes out of this.

 

Did you "find" your optical drive?

What preceded this situation?

If you don't have your drive "back" yet...

1) Open up Device Manager

2) Go to "DVD-CD ROM Drives"--Right Click on Icon there, choose "Scan for Hardware Changes"--what does it do/say? Did your drive "reappear"?

3) If there are "hardware changes" click on "Restore" or whatever thing comes up to take things back to the previous configuration

4) Should have your optical drive back in the configuration

 

How did you pay for the laptop? Did you use your Credit Card, by chance?

If you did you have the option of disputing the charge 100% with your credit card company, did you think about that?

If you paid ca$h, you are out of luck but for formal litigation or getting the reseller to refund your purchase price, since you apparently don't have consumer laws like we do in the USA.

In any case you have my best wishes, and good luck of course!

 

Does anyone have problem with their HDMI connection to TV?
My HDMI connection seem like not working.
I have already tried updating the video card driver, chipset driver, restart both TV and laptop while the cable in plugged in, tested the HDMI cable by plugging with a PS3 to the TV.

Can any G51JX users here who have no problem with their HDMI connection to TV answer a few enquiries of mine?

1) Can the TV display my desktop using HDMI connection for normal Windows operation, not playing movie.
2) In Device Manager, what is the name for the HDMI driver? Cos the closest driver name I have is HD Audio Controller under my Sound, Video and Game Controller and System Devices.
3) When HDMI cable is plugged in with the TV connected, does the laptop have any notification sound like the sound when USB memory stick is plugged in? Mine got no sound which seem like the HDMI connector on my laptop is disabled.

Pls help me as my new G51JX seem to have a lot of problems!!!

 

The key to your "problem" is whether you are operating with the OEM factory installation of Windows and drivers, or whether you Clean Installed the system yourself, and drivers too of course. Also, you didn't mention using the key combination "Fn--F8", which is the key combination for choosing between a Television (external source) and the LCD screen (internal source)...have you used that key combo when trying to make HDMI work?

Also in Device Manager, since you asked about it, under "Sound, video and game controllers" you should have 6 items, four of which are nVidia High Definition Audio extensions which control HDMI Sound. I have enclosed a graphic to show you what my system has right now in the DM spots I am writing about, so look there, see if you have the same things...and if you do *not* have them there's your problem solved: you need to reinstall the nVidia HDMI Audio extensions, which are part and parcel of the VGA adapter installation, ie HDMI Audio is included when you install nVidia drivers for the LCD/video card.

I hope this helps you solve your problem, because HDMI functioning is an easy thing to pinpoint and fix if you know where to look!

So to rephrase:

Have you: 1) used Fn - F8 to choose the TV module?

2) Do you have those HDMI extensions in Device Manager?

3) Yes, you can use an HDTV as an extended desktop by the way, to answer your other question about the HDTV showing your desktop, IF you choose such a thing using Fn F8 keystroke.

Hope this nails down your issues, because it's just about all she wrote about HDMI and the G51 operating system. HDMI is a passive device, ie it will not function unless you prompt it do work, and you do that by inserting the HDMI cable, which trips the OS to use those extensions in DM, and sends the signal from your PC to the HDTV instead of the LCD display. That's pretty much how it all works, simple in, simple out.

 

Thanks for your details explanation..
Yes I actually forgot to mention the fn+f8 key. I did used the key to switch between the monitor but it does not detect my TV. I even force the card to detect the TV after a reboot but still no detection. My device manager looks the same as your except the Bluetooth.

I would like to check with you, do you have a notification sound when the HDMI cable is plugged in?

Below are the step I did:
Thanks for your reply...
1) Make sure the TV is on.
2) Plug in the HDMI cable on the TV and the laptop while both machine is on.
3) By right by now my laptop should detect the TV and I just have to use Fn+F8 to switch the display. But my laptop is unable to detect.
4) So I off the TV and on it again.
5) Still no detection, so I went to the nVidia control panel to force detect and reboot the laptop. Still no detection.

I have tested the cable and TV by plugging the PS3 and it is working.

I actually suspect my HDMI is not functioning.

 

I haven't heard malfunction HDMI yet, the only time I was having exact same problem is that the small metal inside my HDMI port bend:



it cause my HDMI cable won't go all the way into to the port, I had to use a mini flat screw driver to bend the metal back so the cable can go all the way in.

Not sure if that's the cause of your issue but you might want to check the port.

 

wow, that is a great info but i have checked after your reply, my HDMI connector does not have any metal obstructing...I was actually hoping that there is metal...haha....

sigh...i think i HDMI is screwed...

 

I am not sure if it's hardware issue but have you try restore your HDD to factory settings?

 

I know I have a VGA malfunction..but great news 6 days and no bluetooth strack error!

I have been through all the driver stuff the fn-f8 etc also I have 6 items in device manager.. this is why I am awaiting Asus to do something with this lappy.. I love it but.... so I'll still get another Asus as I know no computer is perfect..

 

You wrote: "wow, that is a great info but i have checked after your reply, my HDMI connector does not have any metal obstructing...I was actually hoping that there is metal...haha....

sigh...i think i HDMI is screwed..."

Well, this *could* be the case, and that is most unfortunate as the HDMI function is directly ported off the motherboard, and hence if IT is screwed as you say, the laptop has to be looked at and completley torn down, no doubt, to find the culprit. :cry:

Perhaps the HDMI function was never initiated at the assembly of the G51, who knows? Is your laptop brand new, and are you in the USA or elsewhere? If the USA is home, you have a way to go and that is to call the Asus 888# telephone number, get a case history established, and most likely you will have to send in your notebook to get fixed, one way or another.

Second possibility: can you RETURN IT to the reseller you bought it from, and get another notebook? Here in the USA, at Amazon.com, and most other quality resellers of Asus products, we have "return privileges" which are up to 30 days long, and such a problem would be easily accommodated with an exchange for a working notebook. :yes:

You know, when something is new we expect the best and that all is in order, and that's the way your notebook should be, and it is not apparently, such a shame! When things don't live up to normal expectations, when they are in fact DEFECTIVE like this notebook seems to be, it's reasonable for the buyer to be compensated somehow, and with our great consumer laws and policies of most retailers, in the USA that is, this sort of thing gets handled pretty easily. :rolleyes2:

I am convinced that living here is a great benefit and we take it for granted that everywhere is just like us, but it's not that way at all. In other countries people truly do have issues with consumer goods, and the rules of the land are quite different than in the USA. When I read something like this thread about a defective HDMI port in this new laptop, I can sympathize and commiserate with this poor guy with the defective laptop, but unless he lives here in the USA there will be problems that maybe will not get handled the right way, and that is also a shame, totally in all respects.

If I had bought this laptop from Amazon.com and it came up defective like this one is, apparently, they would cross-ship another new one to me, Next Day Air no doubt to make it happen instantly so to speak, and I'd get a chance to enjoy a 100% functioning new Asus G51JX-A1 notebook all over again, and it would truly be a quick deal. If it was B&H Photo Video the process would be a little more convoluted and time consuming, but in the end I'd get another notebook for all the trouble of such an issue, and life would go on. :GEEK:

I don't know about other nations/countries, but it seems that we are a unique place in terms of consumer laws and protections, and retailers *have* to abide by the law or they are screwed, their business suffers if they don't, their reputation goes into the trash quickly if they don't take care of such a problem, in short it behooves them to help the customer and in a timely manner! I don't know about this deal here though, and I do wish this guy the best of luck dealing with wherever he bought this defective notebook, and I feel sort of helpless in terms of assisting him further if he's not here in the USA. :wink:

If my notebook were like this, if it happened to me and I didn't live here, I'd have to research my consumer laws and figure out what to do, and quickly mind you, but do something quickly I would, time is of the essence in such a situation.

So good luck wherever you are, and may the Asus Gods help you resolve this problem quickly, because nobody should have to put up with a brand new defective notebook, here in the USA or anywhere for that matter...it just shouldn't be like that, it should have never happened, and only Asus is to blame, bottom line, not the customer, not the reseller, this is Asus's problem and somebody should pick up the ball and run with it and get this handled, and quickly!

 

Well, I don't know about that last statement, because in essence a new notebook should be perfect! After we have a chance to mess about with it, use it, and maybe screw it up somehow maybe, well then it's *NOT* perfect all of a sudden, but it sure should be when we get it, first thing, at least I believe that anyway. :yes:

My Asus G51 was, in fact, perfect when I got it, (at least I think so anyway) and yet I took it upon myself to immediately change out the OEM HD for an SSD (never even turned on the OEM HD, just put it in an anti-static bag and forgot about it until now...yup, it's still there on my workbench, not used yet), took out the OEM Atheros 5985 WiFi card and replaced it with the Intel N-6300 card, put another 1333Mhz RAM SODIMM in the empty spot where I could do just that and made it 8GB RAM instead of the 6GB they sent it to me with...yup, did all this BEFORE I even turned it on for the 1st time. Then I had the foresight to Clean Install the OS, the drivers, and all my preferred programs onto the new SSD HD before trying out anything of the parts and pieces. Hell's bells, they could have all been defective for all I know (!!), yessir that was my ownership experience 1st thing!

What do I know about taking chances, Hah-Hah! Plenty, right? My notebook could have been 100% defective from the get-go and I'd have never known about it since I changed the whole notebook before I even turned it on for the 1st time, so my technique is NOT recommended for the wary, the wise, or the prudent amongst us in this forum. DO NOT do what I did if you happen to have a defective HDMI Port, for example, like our friend above this post did...definitely there are advantages to turning on a new notebook and seeing if it in fact all works before you "modify it" in any way. :GEEK:

Back to that 1st thought, yes, I think that a notebook should be perfect when we first get them ...and why shouldn't it be perfect, as new from the manufacturer? That is a reasonable expectation I think, don't you all? Why should it have a single defect of any type, I mean it's new right? When I bought my 1st BMW back in the 1970's I remember it well, and it also was perfect, as far as I knew anyway, because I'd never bought a new BMW before, so to me it had to be 100% right on the $$...or I'd have never driven it off the lot and put 1 mile on it! :wink:

I may have been totally wrong with my assumptions about these products I bought, but at least in my head I thought that they were in fact "perfect" when I got them. Who's to say differently? They felt right on, and performed right on, and I for the life of me could not figure out if there was a single defective part or piece to any of it! I still think to this day: if I buy something new, it had best be perfect when I get it, or I don't want it!

Just a thought, and I hope that you all think similarly, or there would be no standard for us to compare things to, that is if they weren't "perfect" when we first get something brand new.

I even think that about new computers that I build, do you know that? And if they aren't I do my best to make them like that when I discover a problem, no matter how big or small it happens to be: things should be perfect when we get them, when built, and when they are made into the product that we buy.
Anything else is just 2nd best, and I don't want it!

 

problem is its all man made and therefore can never be "perfect"

Also there is such the issue of tolerances.
Then there is the fact that when you make a million of something your bad to have a thousand of them go bad.
BMW's are great I remember the old 2002! But I also know that at the local dealer there was brand new 5 series that made it 2 miles before it had catastrophic engine damage. Even after all the testing and calibrations and QC rubber stamps there is always going to be a bad one somewhere. Every automotive manufacturer deals with it, every computer mfg, every office product mfg. I know I've worked for almost all of them in one capacity or another.

Oh and did I mention Union labor mentality? There's the epitome of the exact opposite to your mentality of give it your best. I believe in giving it your best because if you give it then what more could possibly be asked of you?

As far as perfect that also went out the window the day I powered it up and the display..oh wait there wasn't one... So it went to Asus where it received an 1300x768 display, then proceeded to spend the next 3 weeks getting the right display. After all this I find the VGA port does not work..

I've spent to many years in manufacturing and office equipment service in the greater Detroit area to believe anything otherwise. So reality tells me.....just get it replaced with a unit that hopefully will not have any problems.

And as a computer builder I am also sure you have seen bad mobo's right out of the box, I know I have and more than once over the years.

 

Hah-Hah, you got my goat that time, I must admit it 100%...well well, we have ourselves a genuinely *jaded* and very experienced engineer or field engineer, one or the other, who has seen the better side of man, and the worse side too it seems, in equal quantity or so it seems, and he has formed an opinion as to tolerances, and mechanical possibilities when you make 100K of something, where some are going to be just that much worse than others, and he's seen his share of bad motherboards also, it seems, jeez Louise! Where do I start?!

I couldn't be more in agreement with the skeptical part of your nature, but I also think we can carry that a bit far and make everything out to be problematical, when in all and for practical purposes as you said, there are those that have "less problems than others", and hopefully we'll get one of those instead of the bad example of the breed.

I guess my better side of me prefers the "healthy optimist" side of life, not the "skeptical realist" side of the coin, which I believe you are taking a prime example of and making all of life's better things, including my favored BMW's by George, out to be inherently flawed items, because they are made by man!

Well explain this to me then, how did I end up with such a perfect Asus G51JX-A1 as I received this time around, and should I dismiss it as being an aberration rather than the norm? I am THANKFUL of that fact, of course, but I am also one who believes in this principle when it happens to you: never turn a gift horse away, it might be the one you really want.

And that's pretty much how good this little Asus G51 of mine has turned out to be, in spite of me taking it apart and checking out its "inner sanctum" pretty much fully when I had occasion to install all those goodies I installed when it was brand new. Who am I to fight City Hall when the cookies in my basket turn up Rosy and Good!?

I guess I am either the luckiest SOB on the face of Chinese earth and American soil, or Asus is bound to make at least one good, pretty much flawless example of such a product as the G51 laptop. I think that more than one of us received such a machine...I know I did!

It's not that I want to disbelieve your circumstance, because I do and honestly I could not be more in sympathy with what has happened in your case, but with my own laptop I didn't ask for anything special, and yet I got something that has needed virtually no special care and feeding, has been trouble-free and maintenance free up to now, almost 10 weeks into ownership of this beast, and I am happy about it.

If I got such a thing, I would think that others would be as lucky as I am too, so more power to those of us who have been both lucky and smart about purchasing a G51 laptop. It's a shame when it's gone otherwise, sorry to say...but I can't experience such a bad thing when it's not happened to me.

I am not going to waste more bandwidth on this topic than to say one final thing: I sure hope that you have better luck with your G51, once it is finally repaired and fixed to your satisfaction if that does happen (!), so here's wishing you a good one, and better luck than before.

 

Just an update on my situation. Unbelievable! I collected my laptop today. Only to find out that they had replaced LCD panel with (1366x768 native resolution.) instead of the full hd panel as promised.
My LCD panel was prior to replacement was native 1920x1080.


I've already reported my complaint to the reseller. I requested that I be issued a full refund or a brand new unit. I dont know what will happen. Frankly, I am exausted and I dont deserve this (as I've mentioned with the assistant supervisor of the reseller branch here in Singapore)

I don't know if it was stupidity on the service center's part, they should know damn well the specs of the laptop when they ordered the part replacement.

Damn!

 

@daemon33, ASUS' tech support in Singapore is one of the most notorious in Asia. Had a real hard time with them to get them to understand that a broken hinge on a previous laptop didn't need a reformat and they just needed to replace that stupid damn hinge.

Have you told them your problem and got they to rectify the mistake? I think you really need to be affirmative and aggressive when dealing with those idiots at the service center. And always check your laptop completely (of all the components, most importantly the RAM and ODD) before signing that form to release your laptop.

I'm lucky that my G51Jx is still working sweet and perfect on both Windows and Snow Leopard (<--mods can't see this, mods can't see this!). The only thing that isn't working that good is the cooling. The GPU easily hits 77 degrees from just browsing the web and watching flash videos.

Now good luck to you, daemon33 and I hope you get everything sorted out as soon as possible so that you can fully exploit the pure awesomeness of this laptop. And stay away from looking at Sagers with GTX 480Ms <-- HAHA!

 

Yeah , those idiots always want to reformat. Can you believe that they asked me to reformat laptop when I mentioned to them that it was wrong of them to replace my lcd panel with an inferior one. Those idiots had my laptop for a total of 2 weeks, part replaced today. Unfortunately, after I got it back I tested and saw that this is not full hd anymore.

Lavalys Everest indicates the ff:
LG Philips LP156WH2-TLA1
ID: LGD01E8
Manufacture Date: 2008 (!!!)

Hey 253, do you mind posting a screenshot of your Monitor Information using Lavalys Everest. I'd really appreciate it. Just so that I have a comparison in case I followup in the next few days.

Newstead (reseller) promised that they would nag Asus Service center on my behalf. Even the useless Asus Helpdesk hasnt called back after so many promises. I dont know what else to do.. I want to sue them for the hassle and all. God damn!

 

God Dang Sang! I have heard of some SHIETEEET from service departments before, but this has to just about top it off to bits. I hope that I can help a little, if at all, so I've enclosed a Screen Shot of my display in Everest 5.5.2100 Ultimate, and I pray that it can do something for your satisfaction.

There is nothing worse in this world than shoddy, incomplete, or downright negligient service work, and it seems that you people over in Singapore have your hands full with the locals. I swear if something like that were to ever happen to me they would have to restrain me with loaded weapons and a jail sentence, because nothing would stop me from getting REVENGE of one sort or another from such people!!

Can you believe this stuff, they replace his screen/LCD with a native 1368 x 720P LCD from another laptop? That is just about unbelievable, totally unacceptable, and completely without any redeeming qualities at all!

I don't quite know how to react to something like this, so I am exercising some restraint right now, but man would I be pissed if I were this gentleman, and NOBODY deserves this sort of treatment, not just him, it is unexcusable!

I know that I mis-spelled that last word, but I am done reading this one more time, just to get a handle on the significance of such a thing, and I cannot believe it as yet!

WHAT in the world allows these people to exist may I ask? How can such a thing be tolerated in your society there? Don't you have a semblance of consumer codes there in Singapore, or is the reseller, the manufacturer, and their service facilities EXEMPT from any discipline of any type?

I just don't get it!

If there were a similar circumstance in the USA all those involved would be publicly hanged or worse, and their credential revoked with respect being legitimate reseller representatives, and anything to do with such an occurrence would be like front page newspaper news! I assure you all that something like that could/would not be tolerated here!

We have laws, we have consumer law, and we have common decency and concern, and such a thing does not qualify for legitimate commentary of any sort, I mean I cannot believe it has happened much less tolerated or sanctioned.

Can you not call upon your local magistrate and get these people for FRAUD or worse? This is cheating you out of legitimate use of your appliance (the laptop), this is completely, 100% consumer be damned FRAUD of the worse type I have ever heard of, and it should not be allowed to continue to happen, much less be allowed to happen in this one case.

What allows people like that in your society to be representatives of the manufacturer, and what gives them the ability to sustain themselves as an enterprise of any sort? Don't you have any recourse? Can't you call your bank, your credit card company, your district attorney, the cops, the police, anyone, and get this handled somehow?

They are stealing your $$ and laughing at your purchase, they are making you pay for their mistakes and they are being allowed to continue to operate as a business enterprise? I don't understand at all, I mean this is nutz!

What have I missed here, if anything? How could this be possible in a civilized society of laws and morals, and simple conveniences? In the USA they would all be just damned to Hell one way or another, there are so many things I could write or say about the whole deal, but I will restrain myself and get a handle on it right now before I explode from rage...

Anyway, the thing about the panel being constructed in 2008 (!) is no big deal, it is simply Everest's lack of reference that is suspect not the panel, so don't worry about that whole idea...my panel on this perfectly fine functioning laptop has the same disclaimer, "2008" being the manufacture date of my panel, it doesn't mean anything really.

If there is anything else you need in the way of Everest or other evidence about a working panel, don't wait just ask, and I'll do my best to help you out.

These people need to be disciplined one way or another, it should not be allowed to happen in the 1st place, and in any other situation like this the manufacturer themselves should/would and could step in and handle things, I don't know about things over your way though.

Man it makes me just so glad to be here in the USA with all of our consumer codes, laws, and backup when I read something like this...it sucks for you all there, it really does, but nonetheless I am glad to be here and so protected and civilized compared to what this says about Singapore...it just SUCKS!

Good luck, and if you need anything else just ask...