Base M14x R2 $554.25 on AAFES(military only)

There is no way they can make you return it or charge you the difference at this point.

If they want to refund your money and cancel your order, that's fine, but you can not complete a transaction at one price and then try to collect more money from the customer later. [Obvious] pricing error or not, it's a bait and switch, and it's very illegal most places. Car dealerships have been hammered for exactly this sort of thing in the past. Worst that can happen is they turn around the shipment before it gets to you. If you receive the laptop that you paid for, you have nothing to worry about.

 

VICTORY!

Laptop just arrived!

 

Please, sit down. You are safe now.

... and me too. Both laptops have arrived.

 

didnt get my laptops... called fedex, no packages to my address...



what can i do guys?

The dell rep at aafes is off now.

 

It has arrived!

 

I'm glad too. I feel sorry for many whose orders got canceled. That would suck to be on the other side.

 

So jealous you guys received yours. I wonder what held mine up that allowed them to cancel it before it shipped.

 

Maybe dells thinks you did not work hard enough or you did not deserve it. Slap in the face really that they pick and choose who gets it. In a perfect world Dell would apologize and thank all service members for there time and WOW them by delivering the product ahead of time. Instead they just lead you on and then pull out the classic, "Price Mistake" cop out.

I think of Microsoft on the other hand who did the phone challenge and gave away 50 laptops and Hundreds of thousands of dollars worth of cellphones, gift cards and accessories. All just to get a little bit of PR and get the products in the hand of consumers to show off to there friends and hopefully convert them too. Dell could have easily used this to push thousands of alienwares into the hands of military and try to WOW their friends into buying there next laptop from Alienware. You can try to plead your case on Facebook, Twitter, AAFES, [email protected], BBB or any other company but in the end you are getting no where.

 

fyi I recieved mine today, shoulda gotten it yesterday but nobody was home to sign lol.. yey

 

Wow, I'm chatting with the AAFES rep now and she says both orders for the same build are still scheduled to ship.

 

Is it still on the dell order tracker?

 

She corrected herself. The 2nd, less expensive order was cancelled. When I told her (AAFES rep) that the Dell rep said AAFES cancelled it, she said that was 100% false, that Dell made the price error and cancelled orders.

Anyways, I'm still set for my first order to ship May 21st. It's ~$400 less than retail so I'm still pretty happy about it. Just not as happy as $650 less.

 

Did they give you a price for the warranty upgrade? I really wanted to do this as well as I never buy a Dell/Alienware product without Complete Care.

On another note, has anyone that has received theirs had a problem with the service tag not populating in Dell's database? My service tag is not showing up and when I called I was told it didn't exist in their system.

 

Until you call to register your warranty (you can also do it at the dell site, but it takes longer to process), your tag won't be valid. I just got off the phone with tech support about this.

 

Who do I call to register the warranty? When I called customer service they were not very helpful.

 

hmmmm......m14x r2 for sale in fort campbell....hmmmmmmmmm

Alienware M14X R2 - i7-3610QM - 6GB Ram - 1GB NVIDIA 650M - 720P Display | eBay


hmmmm USAF COLORADO... W_T_F is going on

Alienware M14x R2 | eBay

 

I say its bull, I should report them to AAFES. there is a disclaimer before purchase saying you would not resale. I hope none of my Marine brothers are doing that .

 

Can anyone tell me what the best course of action for an SSD swap is? I've read that you shouldn't image the HDD to the SSD. Is it best to swap in the SSD and then do a clean install from the manufacturer disks? And if I do that, will I have all the Alienware apps and stuff, or will it just look like a normal Windows 7 install?

 

There are also a bunch of M17x R4 for sale on ebay that may have something to do with recent events on one deal site.

 

Filed a complaint to BBB. filed it against Dell.

I suggest others to do the same.

Thanks!

 

You filed a complaint because dell canceled your order when it was a pricing mistake?? I'm just as bummed about not getting my cheap M14x as anyone, however that seems a little much.

 

What was your complaint? That they cancelled your order and refunded your money because you tried to take advantage of an obvious pricing error? They're well within their rights on that one, sorry. I ordered and received a laptop, but I was expecting it to be cancelled all along because it was clear that the pricing was incorrect.

 

They still have not given me a refund and yea I think they are too, just wish something could happen or they realize they shouldn't do this in the future.

 

I understand your frustration but not sure if they could do anything about that seeing as how you never received the item. If you had it already and they attempted to recall it or ask you for more money to compensate for their error then id say you had a case. I def hope they dont try to do that to those of us who received ours. Im pretty sure that would be illegal.

 

I contacted the above listers with the following:

I can only imagine since you're from (installation name) and you're selling an M14x R2 for well below Dell retail price that you're attempting to profit off your AAFES discount. I suggest you cancel your auction and either use the laptop or return it to AAFES before I report this to AAFES and your base CO. You should not be attempting to profit off the benefits given to the armed forces.

I followed this up with a copy of the terms and conditions from AAFES.

 

I think it is completely reasonable to complain to BBB. There's a lot of emotion that comes into play on a big purchase. In addition, a lot of plans are set into motion when one makes that purchase (aftermarket purchases, sales of old assets, etc). It's pretty bad that Dell did this, and they should face some repercussions... And they are, actually, considering they are honoring a large number of orders. Sadly, that doesn't help those who were screwed.

 

I dont disagree with you at all but I just think that theyll look at it like "well, they made an error but corrected it and refunded your money before issuing you the product" I really wish they wouldnt have cancelled those orders thats really BS.

At best they'd probably just get a slap on the wrist. Dell will counter saying whats done is done and they already cancelled it and cant rebuild it at that price blah blah blah
Would be awesome if they do honor those people who had theirs cancelled but I just know theyll come up with some bs excuse why they cant now.

 

if you really did this, I thank you..

 

I'm hoping they'll at least make peace by offering a coupon or something to give people a comparable price. Maybe not $ 550, but perhaps $750 or so?

 

Doubt they do that. It's all about profit.

 

I'm sure they still make a profit if they sell it for $750. I wouldn't be surprised if these cost Dell about $400 to build.

 

I highly doubt that. The i7 3720QM processor alone goes for ~$370 (3610QM probably ~$250), so they did lose some money.

 

Factor in they maybe buy several thousand at a time so more like $100 give or take.

 

I really did do that and you're welcome

The USAF Academy one ended early, "This listing was ended by the seller because the item is no longer available."

 

Lmao, that's hilarious.

 

Hahaha, they don't pay retail or anywhere near it for parts. They have suppliers and buy in bulk. I wouldn't say take off $100...I would say cut the price by 2/3 at least.

 

$378 per 3720QM could very well be for purchases of 1000 CPUs or more. It could be that Dell pays much less, but I wouldn't go as far as 50% discount, everything else is just guessing.

 

I got $300 off each of my 2 orders. Not the $650 I missed out on, but I am happy. 5 hours on the phone finally paid off.

 

What does that mean? What did you pay and for what specs?

 

I got the base model with tax for $843

My other one, i7 3.3 ghz, 1600x900 screen, and 2gb Grpahic card(everything esle is base) for $1,124.

 

I hope you realize with the M14x you can buy $300 in gift cards and get $50 free. So buy $1200 and get $200 in gift cards saving you 16% and then students get $200 back in gift cards to use or sell on ebay with $699 purchase. After that you negotiate a solid price using reps on NBR or dell reps. Than stack all your savings together and get a solid price.

http://www.dell.com/content/topics/...=10550055-1225267-e79Y3KDoEeGw4n6WTPcdwA18c53

 

Great idea! I am gonna try this out

 

Is there a link you can provide for me? I can use my Military discount for a sweet laptop. Thank you.

 

this deal is over now sadly. You can still check the prices though by going through aafes.com