*OFFICIAL* Alienware 17 R5 Owner's Lounge

Even 83C on graphics is too high. Should be alot lower for this model. Refund aka money back is best choice.

Read this thread... Alphacool 14w pads not the Fujipoly 17w pads. And Gelid or Acrtic Cooling pads are soft. The pads you should use should be softest possible.

 

Giving it back is not the best option because other than the heating I love the design/quality etc. But I will do if I do not manage to reduce temps
Ok I will go for gelid then. How many and what sizes do I need? And according to the link you gave me coollaboratory liquidultra is better than kryonaut thermal paste. Should I use that?

 

I don't have newer Alienware's. Maybe ask others with same model if you still will go for same one more time. Grizzly Conductonaut, not CLLU which is not as before. But be sure the fits between Tripod and Cpu/Gpu die is very good. Or you will run into fried welded on hardware. Read all posts you can find about how to use it.

Dell won't cover this...

 

I have experience from my old Alienware M17X R2. And never had heating issues. But I have used only thermal paste not liquid metal. I know I will have to be more careful now.

I bought a Grizzly Conductonaut which was wasted by Dell tech who said I have never seen something like that and did not know how to apply so removed it. I will buy again and do it myself.

 

Hmm 83c playing far cry 5 isn’t massively high on this model with 8950hk.
Ideally below 80c but far cry 5 for some reason does push the gpu temp higher than other games (ac origins, Witcher 3) by 5c for some reason on my 1080 7820hk. Mine spikes at max 81c. Other games are 75c.

It’s sad to see this Alienware thread is all about heat issues on the r5.
For me this model is a pass and a white elephant.

Hopefully we will see the real deal Alienware 17 with the gtx1170/1180 by September. That’s were the smart money should go; or if folk really need a laptop now, buy the reduced price r4.

 

According to the farcry 5 log with hwinfo only 3 out of the 1323 readings were at 83C, about 176 at 82 and the rest from 81 down to 49.

And having done my investigation even high end desktop GPUS with liquid metal run at about 81 with heavy gaming.

And no, GPU temps are ok, I will apply conductonaut on that too though.

 

So, here's the thing, different pastes require maintenance at different intervals, some are thinner and thicker then others too.
If your heatsinks make absolutely perfect contact, you might as well use LM - however it also increases the risk it will squirt out LM when its making contact, so you need to take precautions.
If you want to use a very thin paste, you can use gelid extreme or Tx-4 from Tuniq, or almost just as thin, Kryonout from Grizzly, which is the highest rated thermal paste, expensive though. All of those save Grizzly's would need repaste in a year for sure, Grizzly's I would recommend 1.5 years-2 years make sure to repaste.
temps will be affected otherwise.

As for if it does not make great contact, like if it seems half a millimeter off then you might want to use a copper shim, or simply go with ICD7 which is thicker then molasses or try and find a way to make the heatsink pressdown firmly on the GPU and CPU , maybe warp it to make better contact.

 

If you use 8950hk or oc'd i7-7820Hk there shouldn't be big differences in Gpu temp. Alienware have normally good Gpu temp. Only the Cpu temp is a big problem.

You talk about around 81c for high end desktop cards. Here is one you can look on. You find a lot more with a simple search. Same is with graphics in notebooks there is differences. Some run hotter than other. But put all in same box is wrong.

Kryonaut will pump out very fast with heatsink with bad fits as the one used in newer Alienwares. Need good fits if it should work. Instead of use of ICD on a bad heatsink, rather try Phobya NanoGrease Extreme which has about same consistency / viscosity as ICD but better all over.

 

Ermmm, it will be very expensive because the 1180 will be very expensive.

Yes, old thermal grease becomes dry, brittle, sometimes rock hard, it depends. To be safe you need to change once a year if you have used good thermal grease, more often if a crap paste. This assumes very high temps on a regular base. The colder the CPU runs the longer the thermal grease will survive.

 

I also plan to under volt my cpu as I wont be doing any over clocking for a 2k resolution anytime soon.

 

How can we undervolt the CPU?

 

This options if not Dell has changed how their new OC App works for Coffee models. Or XTU.

 

Looks like the Alienware 17 R5 has been discontinued in Canada, it's been removed from dell.ca
They must have given up on trying to fix the thermal issues.

 

What if it's been a huge success and they have run out of stock?

 

Has anyone tried installing 2 x matched NVMe 2280's and RAID0....

I'm looking at buying a R5 top spec and installing 2 x Samsung 970 Pro 1TB M.2 2280 in Raid0 ( system and most stuff ), 4TB SSD ( rest of data not needing speed as much ) in the 2.5 HDD/SSD and a 240GB M.2 2242 as the Factory refresh partion / backup for when RAID0 system glitches

 

Which raid configs and chipset does the M.2 PCIe 3.0 utilise ?


Sent from my iPhone using Tapatalk

 

Even Coolermaster maker gel nano is mostly similar to ICD7 and its easier to spread as well.

 

I wish, I just spoke to them, they don't know if it will ever return... Might be waiting for the R6 now.

 

If it was out of stock they would just push the delivery dates out not remove it entirely so it can't be purchased anymore... It's sucks because I really the the QHD 120hz screen, but no other manufacturers havvit other then Origin which I'm not interested in... Shame titan gt75 doesn't have the QHD, I would buy that in a heartbeat.

 

I ordered one a fews day back and was given an estimated delivery date of two weeks. Now it's showing an estimated delivery date in early July!

 

It wouldn't make sense for them not to sell it in one country and continue selling (and collecting returns) in every other.
I went onto live chat and they just said it will be available soon.

Most likely a supply issue, like when they ran out of 1080 ips screens on the 15r3 in the UK for a month

 

Hidevolution has them in stock

 

Yeah but normally they just up the ship date if they are short on parts, not completely remove it... When I spoke to chat they made it seem like it was not coming back...

 

Any update on your results? @Aristotelhs2060
Are you returning it?

 

Recently I bought an Alienware 17 R5 with following specifications:
i7 8750H
16GB 2666 MHz RAM
GTX 1060
99Wh battery

It came with 180W adapter, and I selected 99Wh battery instead of default 69Wh batery.
After a week only the motherboard is gone and I can't turn it on. I have already placed a replacement order.

My question is: Does it have something to do with using 180W adapter with 99Wh battery or its just a hardware failure? I have spent a lot of money on this and I am worried that this problem will be there on the repplacement also.

Can you please help me out and make it clear if I should get 69Wh battery or 99Wh for the given system.

 

Unlikely to be due to the battery size.
99wh upgrade shouldn't make a difference.
If you had a car, it's just like having a larger fuel tank.... not forcing the fuel through to the engine at more pressure.

Ps I'm surprised they do the 8th gen cpu with a 1060. I thought it's only available with a 1070/1080.

 

Dasachmo, I will get a reply regarding refund probably on Monday. Honestly, I do not know what else they can do? They replaced the heatsink and placed my high performance thermal grease on it (probably not done it properly either). Even after I get a reply I will delay return trying to change thermal grease with liquid metal and thermal pads with gelid thermal pads and see how it goes. This time I will do it myself. If temps are still crap, I will return.

My question is:

Is there anyone with R5 and 8950HK+GTX1080 not having overheating issues? I just wonder if they just sell it hoping that people wont notice the temps (probably people who dont even know how to check the temps). Because in idle or normal use the laptop is so quiet (like its not working) but high temps show up rapidly in benchmarks and mainly heavy gaming.

I ve read what xxacidshowxx said about r5 and dell canada. I now see dell uk has the i9 processor but no gtx1080 option? Or i7-7820HK with GTX1080 option? What is going on? They run out or something else?

I have seen so many people even returning or complaining to Dell. They must at least do something about it or investigate? I have not seen the R4 forum much but I have seen there were so many heating issues on that too. And now used the same heatsink?

 

I think you're right about people not checking temps. There's probably a lot of people out there who don't realise their laptops so hot you can crack an egg and cook It if you start playing triple A games. The only way I figured out something was wrong with the help of this forum... And that my palm rest was uncomfortably hot. Before that, I've never used aida 64 or any benchmarking tools!

As for the stock, they do intermittently go in and out. I find it hard to believe they'll recall the range, they've spent enough on marketing and will probably try and get through. It's a shame there isn't a equal competitor in customer support and chassis build quality in the UK. The base is solid and if there were an equivalent I'd buy it! I saw the aero15x and msi stealth thin... Both had a large amount of keyboard flex which is a shame.

My only advice to you is just be careful using the liquid metal if u want to return it.

 

Well, If I return it I will remove liquid metal and put a thermal grease... If temps are going to improve it will be seen immediately. So, I wont have it there for ages if it does not work. Just put a thermal grease and return.

Yes even during idle temps may occasionally have spikes but dropping to 50s or less in secs. If they dont recall, they will at least have many broken (because of extreme temps) and others (who know how to check temps) complaining or asking returns. Let see if this is going to be more financially better. I am not a finance expert but common sense says they will definitely lose much money even if they go this way. But they seem they want to risk it. It also seems that they may change the specs (i7 with GTX1080 ot i9 with GTX1070 for example). Let it be. Forums like the current one will open peoples' eyes.

 

You have not looked right. The webpage is not great design either but there is a button at the right with "Next" - click it

 

OK. another question. Does the 330W charger provide enough power for both i9 8950HK OC and GTX1080? And to explain myself, if the temps were better would the i9 reach higher frequencies for all cores at the same time as is it limited by Intel/CPU specs itself?

 

The 330W charger is more than enough.

If I'm not mistaken, the max, stock frequencies for the 8950HK when all six cores are loaded is 4.3ghz, so even if the CPU would stay under 50 degree under full load, if you didn't overclock it, the max boost for all core would be 4.3ghz

 

I think 8950HK goes from 2.9GHz to 4.7 or 4.8GHz without overclock. I have seen it going to 4.8GHz with overclock off

 

i followed this forum closely back when the 13r3 with the 6700hq was first released, in 2016. what happened to liquid hz? is iunlock still offering repaste services?

 

Depends how you see it. If Dell cripple the power limits, put power cap as theiy did with last Aw18 models or the temp limits stop you from use more power from a single 330w, then Yes. But there is a reason MSI deliver 2x330w psu combo with same hardware instead of the usual 330w for their gamingbook models. Oc'd hardware will need more than single 330w psu. Run the power adapter near or above it's limits won't help on longeivity or stability. And I'm not sure if you are allowed to run 2x230 or 2x330w psu due hardcoded or firmware coded power cap on this alienware models.

 

I feel Alienware has no right whatsoever to sell a 4000$ laptop with temp issues like this, if I did bad at my job I get warning then im fired where as they get a pass. Do your fu#$* job your gettin paid to do or get f@# out of the industry. Sorry just frustrated we should not ever have to worry with this price tag.

 

Im honestly getting concerned with my first laptop purchase in 6 years

 

It is 2 x 230W usually for the SLI systems (dual GTX 1070), but now I see also for the i9 models. Considering the i9 can go up to 90W briefly or longer if you can keep it cool (TDP is 45W), and the GTX 1080 is at 200W, and then the rest of the laptop, the 330W comes really close but still sufficient.

 

I have a single 330w PSU for my 8700k and 1080.

Cpu is running at 4.8ghz with no issues.

Maybe MSI live by the "better safe than sorry"

 

45watt only at base clocks.

 

You ordered from HIDEvolution, correct? They won't let you down. Granted, it is probably impossible to get the 17R5 to compete with the GT75VR in clock speeds or temperatures because its much thicker and has a better cooling system, but if you want the Alienware aesthetics the vendor you have chosen is the easiest way to get the best performance out of it by far.

 

"because its much thicker and has a better cooling system"

I would gladly have the Alienware 17 R5 at 1 cm thicker, I would not even notice - remember it is already sitting on a tall base (Coolermaster U3 Plus) - and I believe 1 extra cm would allow them bigger fans and heavier heatsinks...

 

Thats not the case for everybody. For me the Alienwares are just thin enough to take with me and cooling well enough without the enormous fan noise that the thinner machines have. They are currently a tad heavy though.

 

More cores mean some want to run other things 24/7 in background while gaming. As well Streaming is started to be more and more popular due more cores. MSI could offer single 330w as the previous models, but skipped the idea for 8950hk and 1080.

Yeah, if you don't touch the power limits.

 

Hey guys. Question for you as my searching is coming up with nothing so far. i just got the AW 17 r5 with a 1070 in it. is there no way to raise the power limit? the card throttles all over the place due to power limits. this is my first pascal card. im used to maxwell where i tweaked my bios to make custom over clock which has been running fantastic. but with this laptop it seems to have plenty of oc head room as while stressing the card it doesnt pass 65c. clocks jump all over the place from upper 1500s to upper 1600s. I also use the 330watt psu. let me know if you have any ideas. thank you.

 

[Quick Guide] NVIDIA GPU Undervolting, Overclocking and Overvolting

 

That is re assuring it did cost more then dell but hope was worth it.

 

You can be sure that it will be worth it.

As a previous owner of a 15R3 I would have kept it if the thermals were not retarded straight out of factory (Dell not HID) because it was a beautiful machine and with the sweet care of HID I can only imagine how great it could be.

 

Thank you. I was afraid that this was the only way.. lol

 

Correct me if I am wrong but doesn't the vapor chamber require to be put on top of the CPU/GPU ("top" i mean gravitational) so the liquid can take the heat. It is not the case here because as far as I know, the heatsink is up-side down.

Thanks