Have you got your 240w PSU from Dell?

I wasn't able to get 240W included before or after, so I bailed out of my 980M because I refused to pay extra for the PSU as it was the only way to get it, especially the fact that already paying extra for the 980M. Although I did price 240W and a 330W on their own from older 17 and 18 systems just to see what would they cost.

240W = $175 usd

330W = $195 usd

 

You can pick up genuine PSU's off Ebay and the like, PartsPeople etc for a LOT less than those prices, but I don't blame you for bailing.......I would too if I could not get a machine with the correct PSU.

 

My problem is with eBay, that would have cost a lot of shipping overseas for something that is mostly second hand. There is nothing local on trading websites. And for what it cost to import, buying new PSU with warranty directly from the manufacturer made a little bit more sense. However I couldn't justify the price, hence the bail.
Bailed and re-ordered with 970M instead to avoid having to pay for additional power supply. Kind of unsure once I overclock the CPU and GPU the little bit that the AW 15 machine will allow, if 180W will still be enough, as even that PSU seem borderline with just a 970M?

 

I think the PSU issue only exists with machines with a 4980HQ and 980m, so you should be fine.....

 

According to this is both 15 and 17 with 980M http://www.dell.com/support/article/nz/en/nzdhs1/SLN295814/EN

 

Well, as you've gone for the 970m, you should still be fine, I would think.

 

Yea it was a reluctant change. Although upgrade to 980M is $500 usd which is a rip off in the first instance, over this way.

If that isn't bad enough, the actual price change is $567 usd when 980M is actually selected on the ANZ website.

Factor in an additional $175 usd for buy own PSU price as Dell refuses ANZ market for free swap, then becomes $742 usd

Kind of sucks, hence my ranting, as imposes limitations on what upgrades can be purchased for reasonable price. I ended up trying to get the PSU (in every possible way) to no end to get it, but couldn't, the additional price was bridge to far. Otherwise dropping down to 970M is the only sensible option, without being screwed over with the 980M that I had already paid for, but now is on it way back to Dell.

 

To be honest, you're stuck for upgrades anyway as the GPU and CPU are both soldered on to the motherboard and cannot be changed at all. What you configure is what your machine will stay with for its complete life span. Now that really does suck.....if you wanted an upgradeable machine, it has to be one of the older Alienware models, unfortunately.

 

I believe there is no support for Maxwell MXM cards with my aging M17x R3, far as I know they will not work.

 

Maybe not, but a 2014 Alienware 17 has been made to work with a MXM 980m, albeit with Windows 8 and some tweaking.....

 

The 240w psu costs only US$73 here in Malaysia, and that's including shipping. Although I got mine replaced for free, I wouldn't worry too much about using the 180w. U can barely notice any difference when gaming since the 980m pretty much can handle everything unless you are really into hardcore ultra settings. And the 240w is so much bigger and heavier than the 180w. But then again, if u spend $2k+ on a laptop you should be getting ever ounce of it's worth. Now with the recent introduction to GST the price of Alienwares has skyrocketed beyond belief here in Malaysia.

 

Dellienware dont want upgrade, no bios update. new models

not even give out a psu to customers when make mistakes

 

I tried to turn around the 980M and have it delivered (but has processed on its way back to far now), only after I found out I could call spare parts an lie that I had a different older Alienware and only then would they offer me a PSU for sale. Otherwise now that I have change my config from 4K to just the 1080p panel, its not like the 970M will be that much slower than 980M at this stage.

Figured for the price of the 980M and 4K panel plus buying additional PSU, then it would cost 65% more than the 970M with 1080p. In the greater picture, be better to wait Dell sort this out likely during the next gen CPU with die shrinks make it to market in a few months, take lower spec now, sell and get something more robust if Dell get their sh1t together in the next few months.

http://wccftech.com/intel-confirms-skylake-launch-2h-2015-idf15-100series-chipsets-shipping-2015/

 

The 980m and 1080p panel is a fine combination too and a bit cheaper.

 

Edit nvm.

 

240w delivered with no problems in canada from [email protected] great service 4000 jump in skydiver just plugging it in.

 

When you guys (US) sent the email to Dell, did you receive a response back or did you just receive the power supply in the mail? I sent a email on Friday but I haven't heard anything back yet.

 

Please hear me out.

I just called Dell Support, and as it stands, they refuse to send me a 240W adapter. They claim the Bios A02 has fixed the problem with the CPU throttling and lower FPS, and that a new adapter simply is not necessary anymore, and that it was just a quick solution while waiting for the Bios update.

So the question is: Is that true? Or should I call them again, hopefully talk to a nicer guy, and still demand a 240W adapter?

(My laptop hasn't arrived yet).

 

They were always going to say this. Frank Azore, the AW GM said they would still provide the 240w PSU if requested even though the bios fix would work. Looks like only US and Canada were getting this and now AW have had the 'Ask Frank anything' thread closed - certainly due to all the complaints!

What you need is for someone here to run a benchmark with both PSU's (reboot between swapping). No change = it works. You will almost certainly need the 240w if you wanted to overclock at all.

They seem to have given up on trying to sell this hybrid and are now falling back on 'working as designed'. Your only option is to return if it does not perform and look around for an alternative .

 

The thread was closed at the request of the OP. As it was a vital open topic, I created a new thread for people to continue to post and comment and it also provides a path for any official Dell response......

Ask Alienware's General Manager, Frank Azor, Anything on AWA! - Part Two!!

 

Too funny, I was thinking about this myself but I can't be too bothered with AW anymore. I didn't look at who the OP was but the thread was active and not full of trolls so asking for it to be closed was either petty or strategic! The AW rep posters stopped ages ago. Maybe they will start in your new thread.

 

The OP of the initial thread was Game7a1 who is a Moderator over on the AWA forums......I don't really understand why he requested it closed, but there ya go.

 

Ahh, I've seen him about and all decent posts so maybe just fed up with that one?

 

I just got my 240W PSU delivered today, it came with a packing slip and return label... Which made me wonder, do they expect me to return the original 180W PSU?

 

Yes

 

Jib would love the 6%.

Do you have to return existing 180w PSU?


I'm using my previous AW18 330W PSU , compare to my current 180W PSU I barely see the differences, is it necessary to go with 240W PSU?

 

Well I guess sending the email worked since Dell emailed me back today and told me that they will be sending out my 240 watt via FedEx.

 

You're on the right track, I'll give you that. But all I'll say about the decision for it to be locked was not in the defense of Alienware. I have my own views on the current state of matters, which I'll keep silent on until I have enough grounds to state them.
I will say the Alienware has notice the locked and new thread about AMA, given that AW Khan was recently lurking in the forums.

 

they do require you to return the 180w yeah, unless you want to keep it for some reason and get charged for it

 

Am in Malaysia too. How did you get them to give you a 240W adapter? I'm yet to pull the plug and finalize my purchase, so when I asked tech support they said they can't even replace the existing 180W with the 240W.

 

I got a an email reply, 16 days after I sent it. This is terrible customer service. And after all that, almost make no sense. Think what they trying to say, is the 240W PSU is only sold to the US market.

Funny that, I was able to call up spare parts department and buy my own either 240W or 330W PSU which are in stock here if I said I had last years 17 or 18 model.

In any case I had about 12 phone calls to try and get 240W PSU, and countless emails to different people at Dell. There is no way to get it, unless I lie to spare parts and pay $250 for it.

Customer Support Agent:
"Unfortunately we wont be able to swap a 240 W power supply as we dont have spoke for the same. And for Australia the 240 W power supply is not sold out. Its only sold out in the US as advised by the Technical Support Agent.

Hence, Im sorry to say we are unable to action your request."

 

Updated my post on the main page ( here) with a direct link to the Dell support page allowing members to request a free 240W PSU. It wasn't in the main post for some reason. Should save some time from searching desperately.

@DeeX - You can stop making threads now, lol. Just kidding. Welcome to the club.

 

Haha actually I will remove it.. didnt see this.

 

Has anyone been able to get it shipped before receiving the actual machine, to save time?

 

Just received my 240W PSU. Just one phone call was all it took. I told them about the dell link and they asked me to update my BIOS. I told them I won't do it unless they offer me extra warranty on the battery. And bam! An email arrived stating that they will send me the adapter and a technician ( replacing speaker) bought it along and took my 180W psu. I'm from India but I'm sure they are sending 240W if you stress em enough.

 

I still don't understand why Dell haven't fixed this issue by supplying a 240W PSU with the 980M, they have had enough time

 

I agree - even if they have had to get CE certification for issuing a 240w outside of the US.

 

Well, for those outside of North America, here is another resource that might help. This post in Dell Community Forum is confirming that 240W is the "correct" AC adapter. Maybe point the Dell reps saying "no" to this thread: 2015 Alienware 17 R2 - Bios A03

This above can be used to supplement the Dell Knowledge Base Article: Low Video Performance on Alienware 15 and 17 R2

 

Hello, I received a 240W PSU but put it, the CPU changes 0,75GHz me what is the problem?

 

Mine gaming on gta 5 intermittently drops to 0.80ghz and will have fps drop for a minute or 2

 

With me it is when I connect the 240W psu

 

Which bios are you using?
Did you try the bios A00 finally?

 

Have you looked at the throttle reason in XTU?

 

this is

 

What does hwinfo report temperature wise for all your system sensors?

 

this only happens when I connect the 240W psu with 180 or battery goes well I downgrade the BIOS for a03 to a00

more info

 

Now that I have the 240W adapter, which bios should I Use?


Sent from my iPhone using Tapatalk

 

I try with a00 and a02 ,It gives the same error

 

dell tech is coming to replace my mobo, and he's supposed to bringing the 240W AC adapter with him to my house as well.

 

Called dell within an hour of receiving my AW 17 2015 on Thursday evening. Told the tech that I was seeing a CPU throttle and loss of frame rate mid gaming due to insufficient power. They overnighted me the 240watt PS after about 5 minutes on the phone. No remote troubleshooting, no extra questions. Running the 980m. (PS shipped Friday, arrived Saturday)