Alienware 15 services woes

@judal57
AIDA64 extreme test result, -150mv, stock crap paste

 

nothing bad !! -150mv on core and cache ... and how much in the intel HD graphic ?

 

i dont touch intel HD graphics core voltage, just -50mv away from getting a badge from you but not anytime soon, im busy working on insider preview builds.. and the OP dell bios 1.2.15

 

Sorry for no updates since past week, had personal issues.
So in the end DELL forcefully closed the issue from their end stating
1)Temps that i am reporting are normal (96-98 degrees is normal at 3.4 ghz).
2)Repasting and replacing CPU is hence not needed.
3)The hinge is misaligned or something leading to the lid not closing completely, an aesthetic issue i know but i have warranty and they are refusing to fix it. (And now i cannot even pursue them as my home town has no dell centre)

So now if anyone defends dell's shady practices, please make note that you are defending the wrong company and it WILL be you next in my place someday.


Going off topic now,
Alienware have actually downgraded a lot for the gamers -
1)No 5.1/7.1 support, cannot use my razer 7.1 headphones on this laptop. ( M17x supported it)
2)6-bit displays with banding issues. ( M17x didn't suffer from banding)
3)No high refresh rate monitor options ( M17x had it)
4)Use of optimus(removed the possiblity of hacking in gsync support through drivers, nor does it allow fast sync to function)
5)No direct HDMI out from Nvidia GPU leading to VR incompatibility without buying AW graphics amplifier

I didn't comment on the BGA processors or anything cz i actually have no proof regarding it and most gamers on this forum don't care about that either. But if you actually tell me that the above points are invalid then you are a fanboy without denial. Last year i asked on this forum whether upgrading the m17x my bro had to 980m was worth it compared to buying a new echo model and people said yes, i should've listened to them

 

im sorry to hear about ur case, you can always repaste yourself, which will def bring down the temps, i recomend you do it, so when the temps reached 96c was it stable @ 3.4 ?? or throttled.. Regarding Hinge u can call them again later after a month or so, they have to send you a new one..if u have warranty, i have no idea about m17x, i had both m11x and m14x, and even back then they started with optimus, that was pretty sad, but atleast the quality was top notch, bigger models they supported MXM, only if nvidia had a better lower power saving state they would have ignored optimus.. 6-bit banding is true, it sucks to get such cheap quality panels, and 7.1 is not commonly used, atleast 75% of gamers don't use.. so there is no point in using that standard.. if u consider all the cost of current alienware in india, it should be around 1.30-1.40lakhs, instead of 1.8 for the top end model, complete rip off..

 

True that about the price of these laptops ........ what to say man i love my razer tiamet 7.1, You should demo them sometime; i remember in bangalore there was a razer store i went there two years back; demoed these headphones at the shop playing battlefield 3; the positional audio blows the logitech g930 my friend has Had to buy xonar 7.1 usb soundcard(Rs. 10000) to use them with this lappy. I'll repaste these with ICD once i am done with placements and back to gaming again.
But really DELL service in india at least blows .... i mean you'd at least expect such a global company would've a standardised global warranty policy not policies varying from one country to another
And obv it thermal throttled at 96 degrees to 2.3-2.5 ghz
PS: many of my friends who play fpses have 5.1 headphones(hardware 5.1 not the virtual 5.1 headphones); even my hp probook supported 5.1 at least this just supports stereo out

 

THe problem is not the lower power state. A DGPU needs its own power delivery, VRM's, capacitors etc. Those components take more power than just the CPU power delivery and running an internal GPU. .

Saying the quality was topnotch in the past is also not correct. The M11x is notorious for its hinge problems.

The panels used now in the 15inch FHD versiona re adequate not super good. and they need some calibration. BUu the viewing angles are good and the repsonse times as well. The 17inch version has really good panels in all resolutions. The 15 has good 4K panels.

 

Well i've tested them, but it was out of my budget.. so went with audio technica ATH PRO 700MK2, which serves my purpose.. i thot u were going after liquid ultra.. once ur done with thermal paste stuffs and BIOS, fresh install windwos 10 redstone build after august 2nd, ive seen some good improvement with driver support.. most of the framework, storage controller drivers been updated.. everyone had their bad time with support people, as for me i was satisfied in exchange process and rest of arrangements, but when it comes to technical terms it sucks as hell, to make them understand.. so yeah thats where they need to put their effort and make customers happy.. hope u get ICD7 and post ur results.. also check on ur PCH temps.. good luck bro.. im sorry i coudnt help u personally... even if i tried its the same...

 

i dint have any hinge problem on my M11X R2, wait ur telling me u can calibrate that 190nits R2 FHD screen ?? can u send me the icc profile..

 

IN the retail units there isnt a 180nits panel used. Only 1 review had such a crappy panel (NBC) and it was a Samsung. All shipped 15R2's have a variant of the LG156WF6. With while calibrating my monitor topped out at 250nits.

Please dont follow the statements of Papusan, I have corrected him numerous times but he ignores it.

Standard the monitor is too yellow though so you really need to tune it.

my profi9le. but not all displays are exactly the same. but your white should be more natural white and better color balance.
https://www.dropbox.com/s/jsxf3km7kfg9tnu/CalibratedDisplayProfile-6.icc?dl=0

Howver the 156WF6SB1 variant is superior. One of the best panels available for gaming laptops. above 300 nits and better color gamut.

regarding the m11x hinge problems > https://www.google.nl/search?q=m11x...e=utf-8&gws_rd=cr,ssl&ei=yKCQV5DRAYWGU9CQh-gK

 

How do you control your PCH temps?
@rinneh can you solve color banding via calibration? is there an option for debanding or dithering in windows which i missed

 

I tried increasing gamma to get rid of color banding, but results were useless, PCH temps u cant control that..

 

my bad its 220nits LGWF6 KFKV0, the reason why I mentioned 190 nits, because it was mentioned on notebook review for the same panel, that's why.. 220nits basically not usable outdoors, even in a office with well backlit.. sad.. ill check with ur icc..

 

I still ahve to come across a laptop screen tha tis usable outside unfortunately. I wish they had the brightness similar to smartphones 500+ nits.

 

dell technician logic : To reduce PCH temps please turn off your laptop xDD ...
Sorry went off topic there but just couldn't help it

 

Or mod the orginal PCH chips heatsink with better passiv cooling.

 

if you could point out the location of PCH in the mobo that would help.. is that the small chip near the WIFI card, passive cooling ? thermal pads ?

 

shutdown the lineup atleast if they can't compare it with other countrys service.. stupidity at its finest here.. let's see if they release any new bios for R1.. wait for redstone release with updated drivers, stay in touch tho..

 

I don't know the motherboard for Your AW. But you will find a passive cooled metal heatsink on the chips.

 

yes it is !! I put a good 1,5 mm thermal pad and a thin square of copper

 

a picture would help other users as well..

 

¬_¬ it was tricky to place the thermal pad and copper. i dont have a good camera, only a xperia sp with 5mp camera
http://www.ebay.com/itm/10PCS-15-15...448844?hash=item35e44bf10c:g:kIUAAOSw1vlUteC2

 

lol its fine, I had Xperia X10 Mini, so no worries, just take whenever you can, and regarding the copper thermal pads, I can only get 1mm here, 0.5mm is not available here.. wont it touch the plastic above the PCH ? I'm curious..

 

as i said ... it was tricky ... the thermal pads are compressible

 

Isn't the Heatsink + pad Dell use on the PCH of good enough quality?

 

there is no pad so far.. ive checked on R1 motherboards as well, if that's PCH then I'm sure it doesn't have thermal pads.. seems we have to install manually..

 

lol what heatsink ... the poor pch is alone XD hahaha
in this moment i am testing the new beta of KillerBigfoot driver


i like the old logo, is badass

 

Why do it this way? Save a few cents?

 

PCH's are usually not covered with a heatsink....why always that complaining that you do?

 

A lot of models have a almost flat passive cooled heatsink on the chips. Same also with my Clevo and older Aw. Even if the passive heatsink is on the other side on motherboard. I can cool down PCH with my U3. So you mean this isn't necessary in any laptop/desktop?

 

I jsut checked a disassembly video of your laptop model. It is not covered by a heatsink. The heatsinks only cover the GPU+vrm's+ram & cpu+vrm in your laptop.

A small heatspreader is hardly a heatsink.

 

Sorry if I don't explained everything perfectly for you. I hoped you and other understood what I meant. Of course a heatspreader with a thermal pad under. And this cost a few cents and not dollars.

 

Do you have a picture of it? Because on the disassembly photos I saw of your laptop model there was not heatspreader covring the PCH.

 

Hmm strange I saw it without. But I wonder how much heat it dissipates. It is not really a heatsink.

 

what temps do you have in pch while gaming?

 

I haven't seen much over 55C. Not Even with hard benching as this is my main hobby

 

really good !! i dont know why i can only see the pch temp on F12 diagnostic ... i can see the gpu memory temp but again only in diagnostic :S i use AIDA64 extreme edition and hw monitor ... another software ?

 

You should manage to see PCH temp in HWINFO64 sensor with correct settings. See in the settings and put the correct value. I don't remember exactly now as I'm on phone(on holiday without a pc )

 

I always use hwinfo64.. not a fan of hwmonitor.. moreover it doesnt have fan control, seems PCH temperature affects throttling at some point.. testing it on lenevo laptop.. lets see how it goes

 

Even in mine HWInfo doesnt show pch temps, i checked in epsa and initially its at 60 degrees after epsa is done its at 80 degrees (same was on my old motherboard), the processor temp remains below 65 in epsa.... I am just imagining what PCH temps would be when my proc hits 80 degrees
Found the setting, @judal57 when you open hwinfo press settings go into safety tab, select "enable PCH thermal device" . But still no PCH temps showing in hwinfo

 

i cant find this option ... can you take a picture please

 

There you go

 

Sorry to necro the thread but i thought i'd update the current situation-
Finally i got a proper motherboard replacement, CPU doesn't go above 76 degrees with stock paste on aida64 running for 30 mins(previously would go to 90) ;
GPU is 80% ASIC quality; practically i oced to +220mhz on core and 500 mhz on memory without any overvoltage and ran unigine for 10 mins without any glitches or crash.
So finally got a board that worked as intended;
TL;DR don't give up hope and keep on getting replacements till you win the silicon lottery

 

nothing related to silicon lottery.. its just the board itself.. and given VID for cpu.. post some screenshots for the users. good to hear u have working system now..

 

How do you guys overclock a 6700hq and 980m? I'm just curious.

 

sorry for the late reply, you cant overclock Skylake 6700HQ, its locked, u can overclock 4720HQ though, like 200mhz.. but multipliers are locked on 6700, only 6820HK is unlocked.. regarding 980M u can use MSI afterburner to overclock with stock VBIOS.. u can get +135mhz and 200-300mhz on Memory without having to touch voltages.. but if u really want to push the limits your welcome to try Premamod VBIOS for GTX980M.. before u go for premamod make sure u have better thermal pads on ur GPU side.. and overall better system cooling.. once u have premamod.. u can use Nvidia Inspector to create profles..

 

6700hq can hardly maintain its boost clock and temp rises to 60 deg C upon startup and whilst gaming it shoots upwards 75C. More likely because my room temp is above 30C. I tried MSI AB and amped up the core clock by 5% then I realised its under Boost Freq range 1130 MHz. Its my first time, dealing with gpu with boost clocks. BTW, I can't set manual fan control in AB, any solutions?