Win10 and DisplayPorts on a EPort Plus II?

Hi folks,

Just made the move to Win10 on an ATG 6430 w/an EPort Plus II docking station. I've used this setup under Win7 for about three years with a pair of monitors connected to the DisplayPort ports.

The computer has been getting flakey- development machine, lots of software and driver installs/uninstalls, etc over the past few years. So after one lockup too many, I decided to try Win10.

On a new drive, I first installed Win7 SP1. I installed what I think were all the Dell-specific 6430 drivers, then let Win7 do its updates. When it was done, I installed Win10 on top of that, then installed the Dell-specific Win10 drivers, and let Windows Update do its thing.

Two problems: a) Two of the three USB ports on the side of the docking station are dead (which I could live with, I guess), and b) When I plug anything into either of the DisplayPort adapters, all screens go black with a cursor in one, but nothing else.... and that's something I can't live with.

Dell's suggested solution is to reinstall from scratch ('nuke from orbit') Win7, then be scrupulous about the Win7-specific driver updates, then do WinWi10, do Win8.1 drivers, and only then the Win10 drivers. Might work, but I've already lost a day at this and am reluctant to lose more.

Any suggestions from the peanut gallery? Is there anyone with an ATG 6430 and an EPort Plus II docking station that can confirm/deny operation under Win10?

Thanks....

 

I presume Windows 10 has activated?

Do a fresh Windows 10 install - grab the ISO from MS. I highly recommend downloading all of the drivers and putting them on a flash drive. Don't connect to the internet during the install as it'll download the drivers from Windows Update and I have found this to result in an unstable system. Install the drivers, then connect to the internet.

Windows 10 will automatically reactivate as it remembers your HW config.

 

Hmmm... tried this and didn't have any luck. I did a Win7Sp1 install, installed Dell-specific Win7 drivers, connected ot the internet to activate Win7 and immediately disconnected. Then did a Win10 upgrade and installed Dell specific Win10 drivers. When I rebooted, I ended up with a black screen with a cursor and the Win10 circle wait icon. Frustrating.....

 

Update for posterity: I used the DisplayLink drivers from displaylink.org and fixed the problem.

 

Hi, thanks for the follow up solution. Question though, what are the "displaylink" drivers for? Is it specifically for the displayports on the laptop or for the EPort II dock? Did Dell or windows not have equivalent driver, or did they but it wasn't working?

Thanks again.

*edit: ah, the laptop itself doesn't have display ports except with the EDock? That may be why Dell's list of drivers for the 6430 didn't have it listed because it is specific to using the Dock?

Thanks again for posting your solution.

 

Yes, for the dock. The dock has two displaylink ports on it, and the displaylink hardware in this Dell product is actually a USB 3 to displaylink device from displaylink itself integrated into the dock.

When I installed Dell's driver sets and plugged anything into Displaylink, I'd get just a black screen with a cursor. Installing displaylink's driver fixed that problem.

Also, edit: displaylink.com, not displaylink.org.