Warranty question for Latitude

I am about to buy a Latitude from the Outlet and want a 3-yr warranty. I'm not a computer guru, so definitely would need tech support if an issue arose. Given that, was wondering if it's worth upgrading the warranty from the basic 3-yr warranty that comes with the system to the ProSupport for end users. It's an extra $109. Can anyone guide me as to whether this is money well spent or a waste of money?

Separately, which one would have been closest to the 3-yr extended warranty I would have gotten had I bought a consumer Dell laptop?

Thanks!

 

I'll give it a shot...Dell offers 3 year mail in as standard, then there is 3 year On-Site, where they send a Tech out to your place. These are for Hardware issues. Pro Support adds software support, so any "How do I ..." questions would be handled. One plus for Latitude support is it is North American based, not offshore, and wait times are less. Basic Consumer-based support is lousey from what I've heard, unless you upgrade to My Tech Team.

 

thats interesting, the prosupport warranty seems to come as standard in the UK, singapore, and malaysia.

there is a list of warranties and explanations on them on the dell website, click on support. that might help you make a decision

 

In Canada we get NBD as standard. I haven't had to use it though.

Greg

 

It really depends on how often you feel that tech support has no idea what you are talking about when you call. There is a huge difference between the level-one tech following a script to offer support, or having a conversation with someone that actually understands your problem and fluently speaks your language. I have learned my lesson; anytime that I purchase a product that I am not familiar with in the future, I will opt for the North American Support option.

 

Got NBD service as standard here too

 

I've got ProSupport on my E4200 and the couple times I've called support my word has been taken as gold. No troubleshooting (unless I asked them to), no arguing, just a tech at my door on my schedule with the parts I requested.

Then again, the E4200 is a flaky little thing. If I had a larger notebook I'd probably have gone with the regular on-site warranty. I would NOT go with a mail-in. I've dealt with Dell on those before and they take forever to get a system back to you.

 

ProSupport: No other option in my mind. Same experience as others, they don't follow a script, actually understand the technology, have access to a lab to replicate your problem. It is really the best support I have found so far. (Former IBM/Lenovo customer)