Vostro 1510: BSOD after Sleep

Hi All,

I've been experiencing a BSOD most of the times after a Sleep. That is:
when I close the lip and reopen
when Windows goes to Sleep automatically under Balanced Power State

Using Windows Vista 32-bit with SP1.

I have tried x64 which has the same problem.

What kind of a cause could this be?

Thanks,
McoreD

 

as you mention that it happens after reinstalling windows... you may need to check the hardware... try checkdisk and memtest.

it could be also some faulty driver. have you done any changes lately?

what other software are you using? make sure that there are no serious conflicts, such as two or more antiviruses installed or similar.

 

Hi entropy.cz,

Much appreciate your reply. I will check out memtest again.

I have attempted installing latest drivers from Dell/Manufacturer for hardware that I thought had conflicts:

DELL Wireless
Fingerprint Reader

Here are all the software I am using:
http://wmwiki.com/mcored/research/vostro1510/apps20081227.html

I will see if VMware is causing problems next time.

Cheers,
McoreD

 

maybe also try to enable full memory dump (i'm not sure how to do that in vista, but google will certainly know) and after the next BSOD, a memory.dmp file will be created. you may need some special tools to debug and read it (try searching for debugging tools for windows in the microsoft knowledge base), or maybe someone here in the forums could do it for you - create a text file readable for humans from it.

 

You should check your event logs to see if there's any info when it goes into sleep and when it wakes up and blue screens.

 

Di you install "Dell Notebook System Software"? when you reinstalled your computer. It includes Microsoft patch KB936003 that is supposed to fix the kind of problems you have.

Download link:
http://support.dell.com/support/dow...-1&impid=-1&formatcnt=1&libid=7&fileid=233536


Örjan

 

entropy.cz,

I have enabled full memory dump (kernal memory dump), also disabled Restart after system failure so I can readily see what's in there.

Rodknee,

I checked a previous BSOD in the Event Viewer:



But I am not sure how far back I need to trace to find the culprit.

Örjan,

I am getting the hotfix from
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=936003&kbln=en-us because the current install is x64.

Edit: Windows6.0-KB936003-x64 said

---------------------------
Windows Update Standalone Installer
---------------------------
The update does not apply to your system
---------------------------
OK
---------------------------

So I guess the update is already in this install.

Thanks all,
McoreD

 

The error in your event viewer pretty much says it all. Vista was not expecting a shutdown. When that happens programs don't close correctly and data in memory could get corrupted.

BSOD's are usually triggered by two events:

1) Defective memory which causes memory errors.

2) Bad driver(s).

Next go back and check to see if all your errors look like the one you posted. Next see if you have any memory errors in your event viewer. Have you run diagnostics from the disc Dell gave you with your laptop? You should run all the test at least once to make sure your hardware is ok.

 

McoreD, added to what Rodknee said, was any memory.dmp file created in the Windows directory after another BSOD, in case that it has crashed again already?

and, just regarding the Dell diagnostic tool, at least on some laptops you should be able to launch it also without the mentioned disc: turn on the computer and when the DELL logo appears, press <F12> immediately, before the Windows logo shows up.

 

Guys,

As I turned off "Automatically restart" after a BSOD, I was able to finally track down the culprit:

http://www.google.com.au/search?q=t...s=org.mozilla:en-US:official&client=firefox-a


teefer2.sys was failing and it was part of Symantec EndPoint Protection.

I have uninstalled that now, and hoping the BSODs will go away.

Thanks for all the help!