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Have to send my Vostro into dell for fix.. Few Questions.

Discussion in 'Dell Latitude, Vostro, and Precision' started by Vostro Guy, Jun 13, 2008.

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  1. Vostro Guy

    Vostro Guy Notebook Consultant

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    So I have been having a problem with my vostro and vista while running on battery power. Basically every once in awhile the computer will just freeze with a bunch of lines on the screen.

    Decided to call dell since its under warranty and they came to the conclusion that it has something to do with the mother board and the battery/power supply.

    Anyway, they are sending a box so that I can send it into them. Few questions, how long do you think repairs will take and how long until I have the computer back? What are the chances they just send me a new replacement instead of replacing the mother board/ power supply?

    Thanks
     
    Vostro Guy, Jun 13, 2008
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  2. jfdube

    jfdube Notebook Evangelist

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    I would say be prepared to wait 2 weeks for it to do the round trip.
     
    jfdube, Jun 13, 2008
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  3. Vostro Guy

    Vostro Guy Notebook Consultant

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    also, is it ok to leave the Hard drive in the notebook that i am sending back? there is not personal data or passwords etc on the notebook so there is no issue there. just wondering if i am supposed to leave the hard drive in or not.
     
    Vostro Guy, Jun 13, 2008
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  4. vespoli

    vespoli 402 NBR Reviewer

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    I would leave the hard disk installed, especially on the off chance that they replace your computer and want the drive back.

    I would, however, make sure to back up EVERYTHING -- tech support has been known to format disks sometimes for what seems to be the sheer hell of it.

    As far as repair vs. replacement, I have no idea.
     
    vespoli, Jun 13, 2008
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  5. Vostro Guy

    Vostro Guy Notebook Consultant

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    ok thanks. i dont have to worry about backing anything up. i just did a fresh install so there is nothing to back up. :p
     
    Vostro Guy, Jun 13, 2008
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  6. Vostro Guy

    Vostro Guy Notebook Consultant

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    this may be a dumb question but i am not sure. do i need to send in the power plug along with the notebook or no?
     
    Vostro Guy, Jun 14, 2008
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  7. Vostro Guy

    Vostro Guy Notebook Consultant

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    bump ... :)
     
    Vostro Guy, Jun 14, 2008
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  8. nizzy1115

    nizzy1115 Notebook Prophet

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    Why dont you ask DELL???
     
    nizzy1115, Jun 14, 2008
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  9. Tricks.

    Tricks. Notebook Consultant

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    Isnt Vostros covered with on-site warranty as standard?
     
    Tricks., Jun 14, 2008
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  10. nizzy1115

    nizzy1115 Notebook Prophet

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    No they are not. Well maybe depending on your country but in the us they are not.
     
    nizzy1115, Jun 14, 2008
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