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effin' dummies at the Repair Depot

Discussion in 'Dell Latitude, Vostro, and Precision' started by hypdotspec, Aug 15, 2008.

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  1. hypdotspec

    hypdotspec Notebook Evangelist

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    So i send in my Vostro 1400 to have the motherboard replaced...

    I get it back, and now my touchpad doesn't work, and they didn't put my wireless card back in! (dell 1390)

    What the hell.

    Complete utter BS

    ./end rant
     
    hypdotspec, Aug 15, 2008
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  2. somms

    somms Notebook Evangelist

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    I've had bad experience sending notebooks into Dell for repair. Now I go the email support route at Dell and have Parts only Support where Dell ships the parts to me for replacement. They include the DHL return label in the box so It's actually pretty convenient.

    Anyways, they probably just forgot to attach the touchpad cable on your notebook: http://support.dell.com/support/edocs/systems/ins1420/en/SM/palmrest.htm#wp1106683

    [​IMG]

    Also, you may consider upgrading to the wireless Pre-N 1505: http://accessories.us.dell.com/sna/...etail.aspx?c=us&l=en&s=dhs&cs=19&sku=430-2407
     
    somms, Aug 15, 2008
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  3. hypdotspec

    hypdotspec Notebook Evangelist

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    actually come to find out, the wireless card is in there (cracked it open), but the BIOS doesn't register it... wtf? another connection issue somewhere in the notebook?
     
    hypdotspec, Aug 15, 2008
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  4. hypdotspec

    hypdotspec Notebook Evangelist

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    Well now my 8400m GS is idling at 71c, and hit 104c after 3 mins of LOTRO.

    BAH!
     
    hypdotspec, Aug 15, 2008
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  5. Lap

    Lap Notebook Geek

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    Holy crap. That's some tough luck. The workers are probably careless. I've heard so many bad stories about broken parts and scratched paint that I am thankful nothing has happened to me yet.
    You may want to check the wireless card connection. It isn't easy to get to it if I remember. Hopefully someone here has a guide.
    Sorry man.
     
    Lap, Aug 15, 2008
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  6. hypdotspec

    hypdotspec Notebook Evangelist

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    getting to the wireless card on the 1400 is a cinch, just pop off the keyboard.

    I've spoken with another Customer Service rep who has spoken with and sent very specific notes about my problem to the repair depot. hopefully this time they can get it right... HOPEFULLY.

    I'm still upset however and am seriously considering contacting Dell and demanding some sort of compensation...
     
    hypdotspec, Aug 16, 2008
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