E6400 Mouse cursor freezing...??

Hey Guys:

I have had my refurbed e6400 for two now and keep experiencing a frozen mouse. I have seen this happen in XPSP3 as shipped and Vista Ultimate 64Bit.

When it freezes, the pointing stick nor trackpad response, but the keyboard continues to work. Only rebooting seems to fix this problem.

Anybody seen this before??

I have the latest drivers from Dell...should i be using Alps drivers from the mfg?

Thanks.

 

diagnose first
freezing can be software issue
coz if it's hardware, then it wouldn't work from the start

you may try to uninstall and then re install drivers

 

That sounds like a software problem. Because of the way they are laid out inside, if the keyboard is working, the trackpoint should definitely be working, and the trackpad should also be working.

I'd suggest going into device manager, and "uninstalling" the trackpad and/or its drivers. Then restart (don't worry if the trackpad doesn't work at all at that point), and download the Dell drivers from here.

 

Thanks guys.

I was inclined to think it was hardware issue as two OS's (one XP and one Vista) both exhibited the same symptoms with the most current drivers.

I already installed Dell_Touchpad----Pointing-St_A09_R212017.exe but can try again.

 

Is it spontaneous? If it occurs at random times, that may point a little more towards a hardware issue. However, if it's a consistent occurrence (e.g. always freezes while scrolling, etc), it leans more towards software.
Regardless, if the drivers don't help, I can't think of anything else that you could try - at that point, call Dell and complain - small business small is very good about replacing defective parts.

 

Yes, it is spontaneous as far as I can tell. It has even locked up (frozen) when I was in the bios now that I think about.

I am gonna call dell tomorrow.

I re-installed the drivers again...I won't know it's resolved unless the problem doesn't appear again if that makes sense

Thanks again guys.

 

For grins and giggles...I went over to the dell support forums and found I am not the only complaining of similar problems of the mouse cursor freezing.

http://en.community.dell.com/forums/tags/mouse+freeze/default.aspx?SectionID=3518

At least one person seemed to think that of all things, the IMSM SATA driver resolved his problem.

As luck would have it, I just updated mine from intel's sight thanks to some recommendations in another thread (unrelated to this issue).

will keep y'all updated.