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E5500 WOnt Play DVD or CD

Discussion in 'Dell Latitude, Vostro, and Precision' started by Pareto Optimal, Jul 27, 2014.

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  1. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    E5500 wont play DVD or CD. It was seeing the DVD drive as a CD drive in MY COMPUTER. I went back to a restore point and it now sees the DVD drive as a DVD drive. It plays a split second of DVDs if it sees them at all. This occurs with the drive in the laptop and via an external USB drive.
     
    Pareto Optimal, Jul 27, 2014
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  2. Commander Wolf

    Commander Wolf can i haz broadwell?

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    When you say "external USB drive", are you just putting the internal drive in an enclosure? Otherwise if you're having the same issue the internal drive and a different external drive, I'd say you're probably looking at a software issue. Did playing optical media stop working or did it never work at all?
     
    Commander Wolf, Jul 31, 2014
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  3. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    Well, I've reformatted and reinstalled Win7. I used the internal drive to install 7.
    However, now, in My Computer it doesn't show any optical drive. The internal drive is not listed.
    If I connect a different DVD drive via USB, it is listed in My Computer and it plays movies.
     
    Pareto Optimal, Jul 31, 2014
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  4. Commander Wolf

    Commander Wolf can i haz broadwell?

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    Does the drive show up in BIOS? Have you tried reseating it?
     
    Commander Wolf, Jul 31, 2014
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  5. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    Under System Information / Fixed Bay Device it lists NONE.

    No, I haven't tried to reseat it.

     
    Pareto Optimal, Jul 31, 2014
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  6. Commander Wolf

    Commander Wolf can i haz broadwell?

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    Well, reseat it a couple times, and if it doesn't show up, I would assume it is a bad drive.
     
    Commander Wolf, Jul 31, 2014
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  7. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    Well, A screw holds the drive in place. So, there's no real wiggle room. Never the less, I unscrewed it and made sure it was pushed all the way in. I'm guessing the drive is bad.

     
    Pareto Optimal, Jul 31, 2014
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  8. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    I have it set to never go into sleep mode but sometimes, while moving my mouse or other activity, the screen goes blank even though I'm active.
    The only way back is to close the lid which puts it in sleep mode and then press the blinking power button to enter a password to enter windows again.
     
    Pareto Optimal, Aug 1, 2014
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  9. alexhawker

    alexhawker Spent Gladiator

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    Is the problem the CD drive or the display?
     
    alexhawker, Aug 2, 2014
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  10. Pareto Optimal

    Pareto Optimal Notebook Consultant

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    Both are problematic.
     
    Pareto Optimal, Aug 2, 2014
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