Dell D830 service tag = wrong drivers??

hi all

i've recently purchased a 2nd hand dell D830 laptop. it was running windows vista and everything was working fine. but i need to have it running XP, so i formatted and installed XP PRO.

entered the service tag on support site, downloaded the "shipping" drivers. most of them install, some terminate with errors, others tell me that the hardware isn't found. no audio, also wrong display drivers, points me to intel drivers, but that doesn't install, nvidia one does the trick... just endless problems, but when i revert to VISTA, it all works again.

can anyone help me? i need this machine to run xp.

thanx in advance

 

What system configuration has Dell on file for your D830? Enter your service tag on the system configuration page.

John

 

Service Tag: 3RFLBD1 Change Service Tag
System Type: Latitude D830
Ship Date: 7/24/2007
Dell IBU: Americas



Quantity Parts # Part Description

1 CT740 Processor, T7700, 2.4, 4MB, Core Merom, E1
1 DF266 Assembly, Adapter, Alternating Current, 90W, MOBILE 2007..., Lead Free Liteon
1 UN023 Kit, Software, Overpack, VB32 Digital Video Disk Drive English
1 MM156 Battery, Primary, 85W, 9C Lithium, SIMPLO
1 YN681 Kit, Software, Overpack, WXPPSP2 Compact Diskette W/Documentation, England
1 JW884 Assembly, Dvd+/-rw, 8X, IDE Phillip Ben Q Data Storage, D Modules
1 HX245 Hard Drive, 120GB, Serial Ata 9.5, 7.2K, H080
1 GF120 Assembly, Cable, Coax, Liquid Crystal Display, 15.4, Brewster/Colombo
1 NF964 Bracket, Support, Right, Metal, Liquid Crystal Display, Brewster/Colombo
1 NF965 Bracket, Support, Left, Metal, Liquid Crystal Display, Brewster/Colombo
1 XU105 Liquid Crystal Display 15.4WXGA, Video Elec. Stds. Assoc., Samsung
1 JW351 Kit, Documentation On Floppy Disk, Powerdvd, 7.0, Digital Video Disk Drive
1 DR160 Keyboard, 87, United States English, Dual Pointing, Black V2
1 DF771 CORD..., Power, 125, 1M, C7, 2P Dual, United States
1 HN341 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., INTEGRATED..., UNIFIED MEMORY ARCHITECTURE..., D830
2 Y9530 Dual In-line Memory Module 1GB, 667, 128X64, 8K, 200
1 NC293 Card, Network, Minicard, 3945ULD Dell Americas Organization
1 FT373 Assembly, Palmrest, Touchpad Standard, Dawson/fila
0 01323 INFORMATION..., NO ITEM
4 2864D Screw, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
6 DF589 Cover, Screw, Bumper, Rubber, Round, Brewster
1 YK181 Guide, Product, Information Client, DAO/BCC
1 FF389 Assembly, Carrier, Hard Drive, Brewster/Colombo
1 GF347 Bezel, Liquid Crystal Display, 15.4, Brewster/Colombo
1 GM977 Assembly, Cover, Back, Liquid Crystal Display, 15.4, D830
1 GU179 Heatsink, Processor, Integrated D830
1 HN329 Assembly, Cover, Hinge, D830

this info is not right tho??? it has a 80gb drive and a T7500 chip inside... not what's on the list, somethings fishy here

 

Dell's records are normally quite good. There are two ways for things to have got messed up:

(a) The mainboard was officially replaced and then the technician entered the wrong service tag.

(b) The mainboard was replaced with the board from another 8630.

Somewhere the chassis should also have an express service code which is mathematically related to the service tag. See here. See if you can find a label with that code and then work out the service tag.

John

 

ok, i got the service tag out the bios... thanx for helping me out with this. i'll check the numbers on the laptop as soon as i get home. for some reason i can't get onto that site you've provided me... tried all my browsers, no joy

 

Here's another site with the converter.

John

 

thanx john, you're a star, you've been more than helpful. i'll let you know if i have any luck!

 

ok, i've looked all over now, it appears the sticker that has the express service code and service tag are combined, that's the long one that has been removed! is there anything else i can do?

 

It looks like you've got to manually figure out the right drivers by trial-and-error. You have already discovered the appropriate graphics driver. Wireless is another configuration option. What else?

John

 

i got this info in the bois after doing the vista reload...

video - quadro nvs 135m (128mb)
audio - sigmatel 9205
modem - conexant HDA D330 MDC
wi-fi - intel wireless
bluetooth - installed (dunno what that is tho)

think i get get an app to scan the hardware in vista? something like cpu-z?